Self efficacy

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WorkshopSelf-efficacy

Roger Claessens, Prof. UBIwww.rogerclaessens.beProfessional training

Self-efficacy is the belief in one's own ability to perform well.

http://www.rogerclaessens.be/

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We are amongst EXPERTSWe are amongst EXPERTS » » Ideas are welcomeIdeas are welcome

Looking at ME3

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Options

1. Never2. Occasionally 3. Frequently4. Always

I methodically weigh my talents and assess how well they are being used

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I make long-term plans for my career and revise them as necessary

5Source “Achieving Excellence” Robert Heller, DK 1999

HOW DO YOU SEE YOURSELF?

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I handle familiar tasks and approach new ones with confidence in my ability

I look at opportunities carefully without any fears about the risks involved

I use my mental powers to generate plans for moving ahead

I get all the co-operation and contribution I require from other people

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I exercise to maintain fitness standards and keep close to my ideal weight

I eat and sleep well and am careful to avoid working excessive hours

I aim to achieve excellence, and work on areas where I fall short

I strive to win by outdoing the competition on very important aspect

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I set aside time to master new and useful training and education

I apply organised mental techniques to help me think more effectively

I recall everything I need to remember readily ands without difficulty

I work to improve my reading speed without loss of comprehension

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I seek feedback about my writing and speaking, and act on any criticisms

I enjoy giving talks and welcome opportunities to appear before an audience

I look for new ideas from others and seek to develop new ideas myself

I systematically manage my time and act to eliminate any waste

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I have, and apply meaningful measures of my personal productivity

I compile a list of priorities and organise my work accordingly

I apply competent numeracy and financial know-how to my activities

I learn to live without stress.

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I find ways of achieving relaxation and I use those methods effectively

I take care to analyse issues thoroughly, but I also act decisively

I turn to valued advisers to help me with personal and business issues

I regard successes as the stepping-stone to further greater achievement

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I maintain my list of useful contacts and employ it as a key tool

I voluntarily take opportunities to act as the leader of any group

I use proven techniques and careful preparation in any negotiation

I communicate with employees effectively, using all media available

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Options


I write down my ambitious and check my progress towards them.

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I try to remove any obstacles that stand in the way of achieving excellence.

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32 - 63: You are falling short of achieving excellence. Face up to the realities of your working life. You can do better. Find the will to act and improvement will come!

64 – 95: You are on the right track. Use this day to determine what elements can be improved,Your efforts will be quickly rewarded.

96 – 128: Your are efficient in your professional life. You can still improve! You know it and that is the reason why you follow this workshop! Keep going like that!

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Did you ever meet an

entrepreneur who wanted

to go bankrupt?

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DO I HAVE WHAT IT TAKES?DO I HAVE WHAT IT TAKES?

What can I improve?

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Imagine you like a product

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Imagine you like an augmented product

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TOOLS FOR TOOLS FOR PERFORMANCE PERFORMANCE IMPROVEMENTIMPROVEMENT

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This PC is the result of a way of thinking:

Better FasterCheaperSmallerSimplerSmarter

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A B23

WHAT MOTIVATESWHAT MOTIVATES YOU?YOU? 24

DO YOU FEEL YOU THINK EFFECTIVELY?DO YOU FEEL YOU THINK EFFECTIVELY?

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DO YOU KNOW WHAT DO YOU KNOW WHAT YOU NEED TO KNOW?YOU NEED TO KNOW?

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YOUYOU AS AN AS AN ENTREPRENEURENTREPRENEUR……WHAT DOES IT WHAT DOES IT MEAN?MEAN?

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What is in it for me?

What is going to generate added

value?

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Lack of Lack of focusfocus

Wasted Wasted timetime

Lack of Lack of sleepsleep

MeetingsMeetings

Bad decisionsBad decisionsDiscussionsDiscussions

WHERE IS MY ENERGY GOING?

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Self-efficacy program 1.Branding2.Memorisation3.Selling4.Transactions5.Information6.Listening7.Self-preservation

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1Personal branding

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BECOME A BRAND!BECOME A BRAND!

1° Start a conversation with all the stakeholders2° Look around (research, insight, emotion, rationalisation)3° Define your direction4° Define the message5° Choose the media6° Follow up with the stakeholders to adjust the message if required

The classical steps of BRANDING

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What goals should be reached to become a great Brand?

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A culture of motivation 38

A culture of listening 39

40A culture of empowerment

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MY VALUES & MES NORMS

A culture of excellence

42A culture of follow-up

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YOU CAN CHANGE YOUR YOU CAN CHANGE YOUR LIFE BY CHANGING YOUR LIFE BY CHANGING YOUR

STATE OF MINDSTATE OF MIND

A STATE OF MIND• I listen • I treat myself as a company • I treat the company as if it was my

own• I do not have a job but a step in

the direction I figured out45

A STATE OF MIND• I focus on solutions• I focus on understanding• I expect the best and I believe in

the best• I…whatever it takes….I…whatever it takes….

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THE LAW OF DELIBERATE CREATION

• Being clear on what you want • Focus on what you want• Belief in what you want• Move towards what you want

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‼ DEVELOP A NEW SKILL

‼ START A BLOG‼ FIND A

MENTOR ‼ HAVE A PET

PROJECT

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Rebranding IF NEED BE IF NEED BE REBRAND!REBRAND! 50

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2Memorisation

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You can improve your memorisation!

How does memorisation work?How does memorisation work?

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Long term memory 55

How does memorisation work?How does memorisation work?

A brief recognition by the mind of what the senses take in

Very small amount of facts that you can hold in the mind at any one time

Practically limitless capacity

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Very small amount of facts that you can hold in mind at any one time

PRACTICALLY LIMITLESS CAPACITY

1. ENCODING 2.RETRIEVING

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UNE POSSIBILITE

PRACTICALLY LIMITLESS CAPACITY

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EncodingEncoding1° 1° Encode with attention 2° Classify and structure the information3° Establish a link of association4° Establish a code of retrieval

▼1° An undivided attention2° A conscious effort of repetition

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EncodingEncodingAn undivided attention

Can you add this column of figures while you continually repeat the names of the months of the year? 48579

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EncodingEncoding

It is important to remember that the amount of information that can be held in your short-term memory is very limited!

Anything that distracts you can displace what currently is in your short term memory.

« What am I doing here? »

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Why do we forget?Why do we forget?1° Some information never gets into the memory2° Too much subsequent similar information3° Few associations4° No proper trigger that retrieves the information5° No recent retrieval6° Memory changes over time

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WHY DO WE FORGET?WHY DO WE FORGET?

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16 Techniques for improving 16 Techniques for improving your memoryyour memory

1. Association2. Visualisation3. Active Observation 4. Elaboration5. Written reminders6. Auditory reminders7. Environmental

change8. Self-instructions

9. Story method10. Chunking11. First letter clues12. Create a word13. Categorisation14. Search your

memory15. Alphabetical

search16. Review

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How to remember their name?

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The mental pictureThe mental picture W H A T IS A B A N K ?

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The impact of a minimum wage on the economy

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Thinking

• Intelligence is a gift. • Thinking is the skill

with which we use that gift _and that skill can be improved

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In the final analysis a variety of SKILLS contribute as much as a formal academic training to SUCCESS

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A THING TO REMEMBER

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3Effective selling

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Dont forget the structureDont forget the structure

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Let us sell the right thing!75

QUESTIONS, QUESTIONS, QUESTIONS QUESTIONS, QUESTIONS, QUESTIONS

LISTEN, LISTEN, LISTENLISTEN, LISTEN, LISTEN 76

The two most effective selling tools

• The 3 C’s of effective selling:– Competence ( I now what I am talking about)– Comprehension ( I understand what the

customer wants and argue consequently)– Coherence ( I am going to convince the

customer)

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Effective selling

Think about the onion

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Effective selling

http://en.wikipedia.org/wiki/Image:Onions.jpg

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4Transactions

Parent Parent

Adult Adult

Child Child

Effective selling

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Listening & Questions is the basis of effective selling

SituationSituation ProblemProblem ConclusionConclusionInformatioInformationn

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The four phases of effective selling

+ Questions, questions & questions!

1. Exactly, in which situation are we?

2. What is the issue?3. What information is

required to reach a conclusion?

4. How can we reach our objective?

Effective selling

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A lean thinking approach to selling

1. Did the interaction create value for the customer?

2. Did it create value for the bank?

3. Could we have made the process more simple?

4. Could we have gained some time?

Effective selling

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Avoiding waste is a matter of attitude

Example : Meetings

What is the cost to the organisation of a meeting of thirty minutes (30) with say five (5) senior managers?

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Managing information

• Do you read what you put aside as: « to be read because it is important and… when I have some time? »

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5Information

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Your branding & communication

Ayants droit

sensibilisation compréhension

implication engagement

moyens newslettersrapportsmemospub gratuite

discussionsmeetingspublicitécampagne d’information

consultationsdébats

la recherche des solutions de manière collective

type de stratégie

informelle persuasive dialogue dialogue

Source: Corporate communication, J. Cornelissen88

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• http://

FragmentationFragmentation91

The significance of communication 92

1 = 1,0001 = 1,000

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At the end of the day:

•What is your point? What is your point? •Why should one Why should one care?care?•Who should care?Who should care?

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6Listening

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Listening

QuestionsQuestions Focus on Focus on speakerspeaker

Listen Listen ObserveObserve

Clarity Clarity

ReflectReflect

Listening is one of the most powerful communication skills a person can develop!

ResponseResponse

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The 10Guidelines

Listening

1. Stop talking 2. Relax3. Put the speaker at

easy4. Remove distractions5. Empathise

6. Be patient 7. Avoid prejudice8. Listen to the tone9. Listen to the ideas

not just the words10.Wait and watch for

the non verbal communication signs

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Source: www,skillsyouneed.com

• When you listen When you listen you may learn you may learn something something

• When you When you speak, question speak, question as much as as much as possible possible

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PerceptionsPeople perceive things in a fundamental different way than one might expect

Avoiding waste of information

Avoiding waste of information

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7Self preservation

Self preservation

Somebody is mad at you?

He is not putting you into question but the professional!

How would you consider the situation if you had lost your health?

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Be aware of the mythsBe aware of the myths106

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I know where I

am going to end up?

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The complacency zone is a The complacency zone is a dangerous place to be!dangerous place to be!

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Don’t be alone! Take a coach!

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Q&AYour & my final

points

We are always in COMPETITION

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Question• “Are You ready for the interview?”Answer •“I am born ready!”

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“All you really need is the

determination to make it work, the

persistence to keep at it when things go wrong and the absolute

conviction that you can succeed.”

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Leave from here thinking that YOU ARE AWESOME

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WWW.ROGERCLAESSENS.BE

Self efficacy

Career