Tom Scott Digital performance analyst Government Digital Service @drtommac
Nov 21, 2014
Tom ScottDigital performance analystGovernment Digital Service@drtommac
GDSTom Scott
Digital by Default self-certification trainingWelcome1st September 2014
Agenda
10:00am - settle, welcome and introduction from Richard Sargeant - Director of Product and Delivery Unit at GDS 10:15am - The Digital by Default Service Standard 11:00am - Q and A with GDS assessor panel 11:30am - Assess the assessor 11:45am - break 12:00pm - Self certification 12:15pm - mini self-certification 12:45pm - wrap up
GDSTom Scott
Thanks for coming
GDSTom Scott
Introductions
GDSTom Scott
Expectations
GDSTom Scott
Richard SargeantDirector of Product and Delivery Unit
GDSTom Scott
Digital by DefaultService Standard
GDSTom Scott
GDSTom Scott
GDSTom Scott
GDSTom Scott
Where did the Digital by Default Service Standard come from?
GDSTom Scott
Action 6 of the Government Digital Strategy
GDSTom Scott
Based on the learnings from building GOV.UK
GDSTom Scott
GDSTom Scott
GDSTom Scott
Themes of the criteria
• User needs• The Team• Security, Privacy, Tools and Standards• Improving the Service• Design• Assisted Digital and Channel Shift• Analysis and Benchmarking• Testing with the Minister
GDSTom Scott
Why have assessments?
• Ensures all services have the same high standard• Protect the integrity of GOV.UK• A checkpoint to meeting the standard• shares knowledge• unblocks problems
GDSTom Scott
So far
• Since April 2014 28 assessments
• It’s been really interesting, we’ve learnt about• fishing in lakes• different types of HGVs• how elections really work• and so much more
• They work best as a conversation
• Everyone want’s the same outcome!
We need your help
GDSTom Scott
GDSTom Scott
Why can’t GDS do the assessments?
• there are around 700 services linked to from GOV.UK
• that could be over 2100 assessments
• which would take us over 9 years• not very agile• not all services are the same
GDSTom Scott
What services does GDS assess?
• all exemplars from departments GDS is helping to transform
• all high volume services• those over 100k transactions a year• could be 300 or more assessments
• any high risk services identified by the Office of CTO
GDSTom Scott
When are high volume services assessed?
service development
alpha review live assessmentbeta assessment
GDSTom Scott
What happens in an assessment?
• round the table discussion• Service Manager leads with an description of the service and demonstration• the assessment panel ask questions based on the standard• 3 days later the result and report are sent to the Digital Leader and the Service Manager
What about the other 500 plus services?
GDSTom Scott
Self-certification
GDSTom Scott
Self-certification must be
• straightforward• to manage• to run• to report outcomes
• accountable• Digital Leaders sign off
• collaborative• more of a review
GDSTom Scott
Q and Aask the assessors
GDSTom Scott
Assess the assessorWhat result would you have given?
GDSTom Scott
BreakCosta just in the lobbyBathrooms are next to the lifts
GDSTom Scott
Self-certification process
GDSTom Scott
GDSTom Scott
The assessment
Try to keep to this structure•welcome the team•ask the Service Manager to explain the reason the service has been developed
•ask for a demonstration of the service•follow the assessors prompts sheet and ask lots of questions
It can take some time...• anywhere between 1 and 3 hours
Get the right people in the room• service manager, tech arc, analyst etc. for both assessors and the team
GDSTom Scott
What should you ask?
Use the assessor prompts sheet• example questions• clear evidence needed to pass a stage
Try to get to know the service manual• has great guidance and advice
Is the service similar to another you already use?
Are there points the service has not met yet?• saves time and embarrassment
GDSTom Scott
What to do next?
Don’t make a decision there and thenTake some time and review the service with fresh eyes• is it simple enough to use first time• has it got the look, feel and tone of GOV.UK• have users been considered throughout the development• can the service change in the future
Concerns• check with the Service Manager• speak to us at GDS
GDSTom Scott
After an assessment
Complete the assessor prompts sheet• try to put in as much detail as you can, be collaborative• remember the standard is a minimum
Write a short summary of the service and the review• this is needed for the certificate• share this with your Digital Leader• decide which criteria have passed, not passed or are not applicable
Try to meet the Digital Leader• it’s in the Service Manager interest, get them to help• complete the online certificate, use the details sheet to help• ask your Digital Leader to ‘Sign’ the form
GDSTom Scott
Resources to help
The Service Manual• each criteria points has links to explain• it’s changing and improving, please feedback
Digital Leaders office• they are experts in digital and responsible for the self-certs
Service Assessments team and GDS• we asked for your help, we’re here to help• Google group community• service managers community
Self-assessment exercisePractise as an assessor
GDSTom Scott
Practise as an assessor
GDSTom Scott
Read through the scenario, choose either user needs, security and privacy or
iterative design and personalise
5 minutes 7 minutes 2 minutes 1 minutes
Repeat
Use the assessor
prompts, focus on partners
chosen scenario, gather
evidence
Make a summary:
decide which points the service has passed, not
passed or are not applicable
Feedback to the service manager
Self-assessment exerciseHow did it go?
GDSTom Scott
GDSTom Scott
Our expectations
No pass or fail for self-certificationDigital Leaders are signing off the certificationAssessments at each development stage• Alpha• Beta• Live• (we expect there will be just one assessment)
GDSTom Scott
Next steps
•Feedback surveyPrompts and evidence formsUpdates to the service manualMore self-certification training sessionsShare your departments plans
Wrap up
GDSTom Scott
Thank you
GDSTom Scott
Tom ScottDigital performance analystGovernment Digital Service@drtommac