Copyright UDP, 2009 Self Care TOP Online Bill Payment and Account Management Online Self Care lets you pay your bills and manage your accounts. This document will help guide you through using the Self Care system. What Do You Want To Do? Change your password Change your email address Manage your saved accounts Set up automatic payments Save account information Save or update a checking account Save or update a credit card View billing history and print bills Pay your bill View and manage payments See recent payments Cancel a scheduled Auto Pay Payment Cancel a Scheduled Payment Disable Auto Pay View Usage Details (Long Distance Toll) Self Care
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Self Care - web121.udp.comweb121.udp.com/Selfcare529/online payment tool.pdfCopyright UDP, 2009 Self Care TOP Auto Pay Auto Pay lets you have payments automatically debited to a selected
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Copyright UDP, 2009 Self Care TOP
Online Bill Payment and Account Management
Online Self Care lets you pay your bills and manage your accounts.
This document will help guide you through using the Self Care system.
What Do You Want To Do?
Change your password
Change your email address
Manage your saved accounts
Set up automatic payments
Save account information
Save or update a checking account
Save or update a credit card
View billing history and print bills
Pay your bill
View and manage payments
See recent payments
Cancel a scheduled Auto Pay Payment
Cancel a Scheduled Payment
Disable Auto Pay
View Usage Details (Long Distance Toll)
Self Care
Copyright UDP, 2009 Self Care TOP
Self Care Home
When you first log onto Self Care you will be in the Home screen.
The home screen shows you basic Account Information and your current payment
information.
Click “Home” in the menu to come back to this start screen.
Self Care Main Menu
All of the payment and account
management options are found in the Self
Care main menu.
Place your mouse cursor over the menu
and the list of options will expand below.
Move your mouse to the desired item and
left-click to open it.
Copyright UDP, 2009 Self Care TOP
If you are NOT redirected to the enrollment window, disregard this page.
Reenrollment
Welcome to the new online self care payment system. Before you can use the new
Self Care system, you must be enrolled.
If you have used the online payment process in the past just login just as you
normally would with your username (E-bill ID) and password. You will be directed to
the Self Care Enrollment screen. Follow the steps below to re-enroll, and then use
your new username and password to login.
Enrollment Process
1. Enter a User ID. Your User ID can be any combination of letters or
numbers. Do not include spaces or special characters (#, $ %, &, etc) (You
can enter your E-bill ID if you prefer to keep using it).
2. Enter your email address.
3. Enter a new password. (Password must be 7 characters long and contain
at least one number).
4. Select a Secret Question.
5. Enter your Secret Question Answer.
6. Click on the “Submit” button.
Once your new enrollment information is submitted, you will be taken back to the
login screen where you can log in using your new User ID and Password.
Copyright UDP, 2009 Self Care TOP
Change Your Password
Enter your old password (the
password you logged in with).
Enter your New Password.
The new password must be at
least seven characters long and
contain at least one number.
Confirm the New Password and
click Submit.
Change Your Email Address
Type the new email address over the
existing email address and the click
Submit.
As added protection of your
information, anytime your email
address is changed your OLD address
will be sent an email notification of the.
If you did not make the change yourself, or request that it be changed, you should
notify your provider immediately.
Copyright UDP, 2009 Self Care TOP
Pay Your Bill
Using A Saved Account
Pay bills and schedule future payments
using the Pay Bill option.
Enter the amount of the payment by
either selecting Total Amount Due or
by selecting Pay Other Amount.
Select the Saved Account option, and
then use the drop down to choose the
account you wish to use.
Enter the payment date. You can click
the calendar icon to select the date.
Click the “Next” button.
In the next window, click “Submit Payment” to add to the payment schedule.
Your payment is now scheduled.
Copyright UDP, 2009 Self Care TOP
Using A Checking Account
Select the Checking Account Payment Method to make your payment from a
checking account.
Remember to enter the Payment Amount and the Payment Date.
Click on the Next button to continue.
The Next step is to provide the information for the checking account that will be
debited.
Enter your bank or credit Union Routing
Number and the Account Number.
As shown in this illustration, the
checking account information window
indicates where this information is
located on your checks.
Once the information is entered, click
on the Submit Payment button.
For payments submitted for immediate posting, a receipt will be generated at the
time the payment is submitted. Click the Print Receipt button to send the receipt to
a printer.
NOTE: Checking and Card information used for one time payments is not saved after
the payment is posted. If you wish to save a new account, go to the Manage Saved
Accounts option in the main menu.
Copyright UDP, 2009 Self Care TOP
Using A Credit Card
Select the Credit/Debit/ATM Card Payment Method to make or schedule your
payment using a card.
Remember to enter the Payment Amount and the Payment Date and then click the
Next button.
Enter the Card Information. All
information must be entered exactly as it
appears on the card.
The Security Code (also known as a CVN
or Card Verification Number) is three
digits, located on the back of most
cards.
On American
Express cards the
CVN number is four
digits and on the
front of the card.
With all card information entered, click the Submit Payment button.
On credit card payments submitted for
immediate posting, a payment receipt will be
generated.
Click the Print Receipt button to send the
receipt to a printer.
Copyright UDP, 2009 Self Care TOP
Payment Activity
Payment Activity displays your manually and automatically scheduled payments and
recent payments.
Scheduled Payments shows you:
Payments scheduled for Auto Pay. How to cancel an Auto Pay Payment.
Manually Scheduled Payments. You can cancel manually scheduled payments
from this screen. To cancel a payment, just click the Cancel button and
acknowledge the payment cancellation.
NOTE: Auto Pay payments must be edited via the Manage Saved Accounts option.
Recent Payments shows you:
Up to the most recent six payments (or other transactions) on your account.
Copyright UDP, 2009 Self Care TOP
Manage Your Saved Accounts
You have the option of storing account information that can be used when
scheduling automatic payments or making single payments online.
You can save as many checking, bank or credit card accounts as you like.
When you select the Manage Saved Accounts menu option, two windows will display,
one for Credit Card Account Information and one for Checking Account Information.
To add accounts click the Add Checking Account or Add Credit Card buttons. To edit
existing saved accounts, click Edit.
Once you have entered the new account or card information, or updated existing
information, click Update to complete the process.
Copyright UDP, 2009 Self Care TOP
Add or Update Checking Account Information
Click on Add Checking Account to provide
checking account information. You will
need to know your bank or credit union’s
Routing Number and your Account Number.
The Auto Pay option is also available. (See
below for more information about Auto
Pay.)
Enter your Routing Number and Account
Number in the appropriate spaces, and
then click Update. Routing and
account numbers can be found at the
bottom of your checks (right).
Your checking account information is
now stored and ready to be used for manual and/or automatic payments.
Add or Update Credit Card Information
Click on the Add Credit Card button to
add a stored credit card account for
making scheduled and single
payments. Click Edit to update
existing saved information.
Enter the Card Number, Card Type, the
Name exactly as it appears on the
card, and the Expiration Date.
Check the Enable Auto Pay box if you
want payments to be automatically
charged to this account each month. (See below for more information about Auto
Pay.)
Click Update when you are finished.
Your credit card information is now stored and ready to be used for manual and/or
automatic payments.
Copyright UDP, 2009 Self Care TOP
Auto Pay
Auto Pay lets you have payments automatically debited to a selected account each
month. Please note that Auto Pay can only be enabled on one saved account at any
given time. Auto Pay can be used with either credit cards or checking accounts (see
below).
To use Auto Pay, just click the Enable Auto Pay check box when you enter or update
account information.
Auto Pay Options:
Post Payments Prior to Due Date – With Auto Pay you can post payments to your
account up to 15 days prior to the actual bill due date. To post ON the due date,
leave “0” in this box.
Amount Due or Other Amount – Pay full
Amount (amount due) is selected by
default, but you also have the option of
paying a different amount. Click the “Pay
other amount” button and enter the
amount you’d like to pay.
These options apply to both checking
account and credit card.
When you have finished, click the Update
button.
Your Credit Card Information is now
stored and ready to make automatic
payments.
Please be aware that if you already have Automatic Draft Payments set up
through your provider, Self Care Auto Pay will not be available.
If you cannot enable Self Care Auto Pay because of active Automatic Draft
Payments, please contact your provider.
Copyright UDP, 2009 Self Care TOP
Cancelling Auto Pay Payments
Payments scheduled by Auto Pay must be cancelled by disabling the Auto Pay Option
on the saved account.
Go to Manage Saved Accounts in the main menu.
In Manage Saved Accounts, locate the account selected for Auto Pay.
Click the Edit button to open the account information window.
Uncheck the ”Enable Auto Pay” box to cancel the automatic payment.
Remember, once Auto Pay is disabled, payments will no longer be automatically
debited. You must re-Enable Auto Pay to continue automatic payments.
Copyright UDP, 2009 Self Care TOP
View Bill History
You can review any previous bill by selecting the View Bill History option in the Main
menu.
Past bills are available for a maximum
of 24 months.
Each bill is identified by the billing
Month and Year and is presented in
Adobe PDF format.
To view a bill simply click on the
Adobe icon that corresponds to the
bill you want to see. You will have the
option of opening or saving the bill.
Copyright UDP, 2009 Self Care TOP
View Usage History (Long Distance Toll)
The Usage Details option gives you access to a list of Long Distance Toll usage
information going back three months. The list is downloadable in Microsoft Excel®
format.
Select Usage Details under the Options menu.
Copyright UDP, 2009 Self Care TOP
Self Care Online Bill Payment and Account Management