Request for Proposals RFP No. CERSAI/Notification/2015-51 dated 24.04.2015 SELECTION OF CONSULTANT CONSULTANCY SERVICES TO CERSAI FOR: A) SELECTING A SERVICE PROVIDER TO IMPLEMENT AND MANAGE THE CENTRAL REGISTRY IT SYSTEM & B) PROVIDING PROFESSIONAL RESOURCES ON A PERSON-MONTH BASIS FOR VARIOUS OTHER PROJECTS Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI)
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SELECTION OF CONSULTANTS
Request for Proposals
RFP No. CERSAI/Notification/2015-51
dated 24.04.2015
SELECTION OF CONSULTANT
CONSULTANCY SERVICES TO CERSAI
FOR:
A) SELECTING A SERVICE PROVIDER TO
IMPLEMENT AND MANAGE THE CENTRAL
REGISTRY IT SYSTEM
&
B) PROVIDING PROFESSIONAL RESOURCES ON A
PERSON-MONTH BASIS FOR VARIOUS OTHER
PROJECTS
Central Registry of Securitisation Asset
Reconstruction and Security Interest of India
(CERSAI)
RFP – CERSAI IT Consultant
Confidential property of CERSAI Page 2 of 64
Contents
Section 1: Letter of Invitation ....................................................................................................3
Section 2: Instructions to Consultants........................................................................................4
PART I: Standard Terms and Conditions ...........................................................................4
PART II: Data Sheet .........................................................................................................17
Section 3: Technical Proposal - Standard Forms .....................................................................22
Section 4: Financial Proposal - Standard Forms ......................................................................36
Section 5: Terms of Reference .................................................................................................41
[Provide here a brief description of the background and organization of your entity. Also
provide a brief description on the ownership details, date and place of incorporation of the
entity, objectives of the entity etc. Apart from this, also provide information on the Annual
Turnover of the entity for the last 3 financial years as required in the form below]
Organization and Financial Information
1: Details of the Organization
Name
Date of Incorporation
Date of Commencement of Business
Address of the Headquarters
Address of the Registered Office in India
Area of expertise with respect to this
Assignment
Contact details (name, address, phone no. and
email)
2: Financial Information
FY FY FY
Revenue (in INR crores)
Profit Before Tax (in INR crores)
Net Profit (in INR crores)
Revenue from IT Advisory/ IT
Consulting (in INR crores)
Other Relevant Information
Information on Consultants
3: Information on Consultants
Number of IT Consultants with the Company
RFP –CERSAI IT Consultant
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B – Bidder Entity’s Experience – Design of IT System, Preparation of RFP
and Bid Process Management
[Using the format below, provide information on each assignment for which your entity was
legally contracted for carrying out consulting services similar to those requested under this
assignment. Bidders should provide all the details (including documentary evidence like copy
of work order/ contract document/ completion certificate from customer/ certificate from
auditor/ other customer testimonials including video along with supporting certificate from
auditors) as required in the form. Please provide citations of 2 relevant completed
consultancy assignments in Design of IT System (Application Software and Hardware),
preparation of RFP and Bid Process Management for the selection of a System Integrator/
Service Provider in a large Government IT transformation/ e-Governance/ Banking
transformation environment with consultancy value of at least 1 Crore each in the last 5
years. In case, Bidder does not provide information required by CERSAI, CERSAI shall
proceed with evaluation based on the information provided without requesting the Bidder for
further information. Hence, responsibility for providing information as required in this form
lies solely with Bidder.]
Assignment name:
Approx. Value of Contract: (Mandatory field)
(Mention contract value in INR)
Country:
Location within country:
Duration of assignment (months):
Name of Client:
Total No. of staff-months of the assignment:
Address:
Approx. value of the services provided by your entity
under the contract (in INR):
Start date (month/year):
Completion date (month/year):
No. of professional staff-months provided:
Client Reference and Contact
Details:
Name of senior professional staff of your entity involved
& functions performed (indicate most significant
profiles):
Narrative description of Assignment:
Description of actual services provided by your staff within the assignment:
RFP –CERSAI IT Consultant
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FORM TECH-3 EXPERIENCE CITATIONS
A – Bidder Entity’s Experience – Selection of System Integrator/ Service
Provider for Large IT Systems
[Using the format below, provide information on each assignment for which your entity was
legally contracted for carrying out consulting services as requested under this assignment.
Bidders should provide all the details (including documentary evidence like copy of work
order/ contract document/ completion certificate from customer/ certificate from auditor/
other customer testimonials including video along with supporting certificate from auditors)
as required in the form. Please provide citations of relevant completed consultancy
assignments covering Project Design, RFP Preparation, Bid Process Management and
Selection of Service Provider for a large Government IT transformation/ e-Governance/
Banking/ transformation implementation assignment with a consultancy value of at least
Rs. 25 lakhs in the previous 10 years. In case, the Bidder does not provide information
required by CERSAI, CERSAI shall proceed with evaluation based on information provided
without requesting the Bidder for further information. Hence, responsibility for providing
information as required in this form lies solely with Bidder.]
Assignment name:
Approx. Value of Contract:
Country:
Location within country:
Duration of assignment (months):
Name of Client:
Total No. of staff-months of the assignment:
Address:
Approx. value of the services provided by your entity
under the contract (in INR):
Start date (month/year):
Completion date (month/year):
No. of professional staff-months provided:
Client Reference and Contact
Details:
Name of senior professional staff of your entity involved
and functions performed (indicate most significant
profiles):
Narrative description of Assignment:
Description of actual services provided by your staff within the assignment:
RFP –CERSAI IT Consultant
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B – Bidder Entity’s Experience – Project Management Services
[Using the format below, provide information on each assignment for which your entity was
legally contracted for carrying out consulting services as requested under this assignment.
The Bidder should provide all the details (including documentary evidence like copy of work
order/ contract document/ completion certificate from customer/ certificate from auditor/
other customer testimonials including video along with supporting certificate from auditors)
as required in the form. Please provide citations of relevant completed consultancy
assignments providing project management Services for a large Government IT
transformation/ e-Governance/ Banking/ transformation implementation as required by
this RFP with a consultancy value of at least Rs. 25 lakhs in the previous 10 years. In case,
the Bidder does not provide information required by CERSAI, CERSAI shall proceed with
evaluation based on information provided without requesting the Bidder for further
information. Hence, responsibility for providing information as required in this form lies
solely with the Bidder.]
Assignment name:
Approx. Value of Contract:
Country:
Location within country:
Duration of assignment (months):
Name of Client:
Total No. of staff-months of the assignment:
Address:
Approx. value of the services provided by your entity
under the contract (in INR):
Start date (month/year):
Completion date (month/year):
No of professional staff-months provided by associated
Consultants:
Client Reference and Contact
Details:
Name of senior professional staff of your entity involved
and functions performed (indicate most significant
profiles):
Narrative description of Assignment:
Description of actual services provided by your staff within the assignment:
RFP –CERSAI IT Consultant
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FORM TECH-4 DESCRIPTION OF APPROACH, METHODOLOGY AND
WORK PLAN
[Technical approach, methodology and work plan are key components of the Technical Proposal. You
are suggested to present your Technical Proposal divided into the following chapters:
a) Technical Approach and Methodology,
b) Work Plan, and
c) Organization and Staffing
d) Providing Consulting Resources on a Person-Month Basis
a) Technical Approach and Methodology.
In this chapter you should explain your understanding of the objectives of the assignment,
approach to the services, methodology for carrying out the activities and obtaining the
expected output, and the degree of detail of such output.
b) Work Plan.
In this chapter you should propose the main activities of the assignment, their content and
duration, phasing and interrelations, milestones (including interim approvals by the
CERSAI), and delivery dates of the reports. The proposed work plan should be consistent with
the technical approach and methodology, showing understanding of the TOR and ability to
translate them into a feasible working plan. A list of the final documents, including reports,
drawings, and tables to be delivered as final output, should be included here. The work plan
should be consistent with the Work Schedule.
c) Organization and Staffing.
In this chapter you should propose the structure and composition of your team including
billable and non-billable expert resources and consulting resources. You should list the main
disciplines of the assignment, the key experts responsible, and proposed supervisory and
support staff. The supervisory and support staff profiles shall be different from the experts
required in Section 5.2 (iii) of the Data Sheet. The details of these resources shall be given in
Form TECH -5. The responsibilities of the supervisory and support staff along with their
interactions with the consulting team that is deployed and with the CERSAI management shall
be clearly highlighted in the proposal and if their contribution to the assignment has been
directly billed or not.
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d) Professional Resources on a Person-month Basis:
In this chapter you should highlight the profiles of the 2 professional consulting resources
proposed for providing consulting expertise to various projects at CERSAI on a person-month
basis for a period of 18 months. As mentioned above, the professional consulting resources
will be supporting CERSAI in the development of other planned projects such as eDRT and
linkages with DRT/ DRAT, land registries, stamp duty offices, MCA registry and SARFAESI
case monitoring systems of banks, rollout of KYC registry, best practices study and assist in
planning and rollout of training modules, and other any other work assigned by CERSAI from
time to time. You should highlight how the profiles of the proposed consulting resources have
relevant experience in the above mentioned areas of work, their key accomplishments in
similar projects and how CERSAI will benefit from the experience of the proposed resources.
RFP –CERSAI IT Consultant
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FORM TECH-5 TEAM COMPOSITION AND TASK ASSIGNMENTS
A) For Lump-sum Consultancy Assignment:
1. Professional Expert
Name of Expert Area of
Expertise
Position
Assigned Task Assigned
B) For Person-month Basis Assignment:
1. Professional Consulting Resources on a Person-month Basis
Name of
Resource
Area of
Expertise
Position
Assigned Task Assigned
C) Across Both Assignments above:
2. Supervisory and Support Staff (should be non-billable)
Name of Staff Area of
Expertise
Position
Assigned Task Assigned
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FORM TECH-6 CURRICULUM VITAE (CV) FOR PROPOSED
PROFESSIONAL STAFF
1. Proposed Position [only one candidate shall be nominated for each position Expert]:
2. Name of Staff [Insert full name]:
3. Date of Birth: Nationality:
4. Education [Indicate college/university and other specialized education of staff member, giving names of
institutions, degrees obtained, and dates of obtainment]:
5. Total No. of years of experience:
6. Total No. of years with the entity [should be on the payroll of the entity for a minimum 6 months]:
7. Areas of expertise and no. of years of experience in this area (as required for the
position):
8. Certifications and Trainings attended:
9. Details of Involvement in assignments listed in FORM TECH-3 (only if involved in the
same):
10. Employment Record [Starting with present position, list in reverse order, giving for each employment
(see format here below): dates of employment, name of employing organization, positions held. Past
employment that is not relevant to the assignment does not need to be included.]:
From [Year]: To [Year]:
Employer:
Positions held:
11. Detailed Tasks Assigned
[List all tasks to be performed
under this assignment]
12. Relevant Work Undertaken that Best Illustrates the
experience as required for the Role
[Among the assignments in which the staff has been
involved (current and previous), indicate the following
RFP –CERSAI IT Consultant
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[List the deliverables under
this assignment in which the
proposed will be involved]
information for those assignments that best illustrate
staff capability to handle the tasks listed under point 11
and as required for the role as listed in ‘List of the key
professional positions whose CV and experience would
be evaluated’.]
Current Assignment:
Name of assignment:
Year:
Location:
Employer:
Main assignment features:
Positions held:
Value of assignment (approximate value or range
value): __________
Activities performed:
Previous Assignments:
Name of assignment:
Year:
Location:
Employer:
Main assignment features:
Positions held:
Value of assignment (approximate value or range
value): __________
Activities performed:
13. Certification:
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly
describes my qualifications, my experience, and myself. I understand that any wilful
misstatement described herein may lead to my disqualification or dismissal, from the
assignment if engaged.
Date: [Signature of staff member or authorized representative of the staff] Day/Month/Year
Full name of authorized representative:
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FORM TECH-7A STAFFING SCHEDULE FOR CONSULTANCY ASSIGNMENT
No Name of Staff1
Role / Position Proposed Duration in months (gantt chart) Total person-
months
1 2 3 4 n Total
1
2
3
N
1 Duration should be indicated individually for each consulting resource and expert; for Supervisory and Support Staff it should be indicated by category
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FORM TECH-7B STAFFING PLAN FOR PROJECT MANAGEMENT SERVICES
No Name of Staff1
Role / Position Proposed Duration (gantt chart) Total person-
months
1 2 3 4 n Total
1
2
3
N
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Section 4: Financial Proposal - Standard Forms
[Comments in brackets [ ] provide guidance to the Bidders for the preparation of their
Financial Proposals; they should not appear on the Financial Proposals to be submitted.]
Financial Proposal Standard Forms shall be used for the preparation of the Financial
Proposal according to the instructions provided under para. 3.6 of Section 2.
FIN-1 Financial Proposal Submission Form
FIN-2 Summary of Costs
FIN-3 Breakdown of Costs
RFP – Central Registry IT Consultant
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FORM FIN-1 FINANCIAL PROPOSAL SUBMISSION FORM
To:
The Chief Operating Officer
Central Registry of Securitisation Asset Reconstruction and Security Interest of India
5th floor, MTNL Telephone Exchange Building, 8, Bhikaji Cama Place,
New Delhi – 110066
Dear Sir:
We, the undersigned, offer to provide consultancy services for: (a) selecting a
service provider to implement and manage the Central Registry IT system; and (b)
providing 2 professional consulting resources on a Person-month basis for various other
projects planned by CERSAI over 18 months, in accordance with your Request for
Proposal dated <date> and our Technical Proposal. Our attached Financial Proposal is for
the sum of [Insert amount(s) in words and figures]. The amount of the local taxes, as
identified/estimated is shown in the summary separately.
We hereby confirm that we have read and understood the Standard Terms and
Conditions of the RFP and all the documents attached therewith and fully understand
implications thereof.
Our Financial Proposal shall be binding upon us subject to the modifications
resulting from Contract negotiations, up to expiration of the validity period of the
Proposal, i.e. before the date indicated in Paragraph Reference 1.5 of the Data Sheet.
We hereby certify that we have taken steps to ensure that no person acting for us
or on our behalf will engage in bribery. We undertake that, in competing for (and, if the
award is made to us, in executing) the above contract, we will strictly observe the laws
against fraud and corruption in force in India namely “Prevention of Corruption Act,
1988”.
We understand you are not bound to accept any Proposal you receive.
We remain,
RFP – Central Registry IT Consultant
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Yours sincerely,
Authorized Signature [In full and initials]:
Name and Title of Signatory:
Name of Entity:
Address:
RFP – Central Registry IT Consultant
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FORM FIN-2 SUMMARY OF COSTS
Financial Proposal for providing Consultancy services
Item Costs
In INR
1. Total cost for providing consultancy services for selection of service
provider to implement and manage the Central Registry IT system
2. Total cost for providing 2 professional consulting resources on a Person-
month basis for various other projects planned by CERSAI over 18
months
3. Applicable taxes
Total Amount of Financial Proposal (including taxes)
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FORM FIN-3 BREAKDOWN OF COSTS
A) For Lump-sum Consultancy Assignment:
Name Position Person-month
Rate (A)
Proposed total
No. of Person-
months (B)
Total Amount
in INR (A*B)
Expert Resources
B) For Person-Month Basis Assignment:
Name Position Person-month
Rate (A)
Proposed total
No. of Person-
months (B)
Total Amount
in INR (A*B)
Consulting Resources on a Person-Month Basis
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Section 5: Terms of Reference
1. Introduction
The objective of Central Registry of Securitisation Asset Reconstruction and Security Interest
of India (CERSAI) is to maintain and operate an IT system for registering transactions of
securitisation, asset reconstruction of financial assets and creation of security interest over
property, as defined in the Securitisation and Reconstruction of Financial Assets and
Enforcement of Security Interest Act, 2002.
The Central Registry has been operational since March 2011, and till date banks and financial
institutions have used the platform for filing over 12 million registrations of transactions of
securitisation, asset reconstruction and security interests of equitable mortgages.
The Central Registry also provides a facility for the general public to search and inspect the
records maintained by the Registry on payment of fees prescribed under the Securitisation
and Reconstruction of Financial Assets and Enforcement of Security Interest (Central
Registry) Rules, 2011.
2. Background of the CERSAI IT System
Since the start of its operations in March 2011, the CERSAI IT System has expanded
significantly. There are nearly 160,000 registered users on the system with over 12 million
records entered as of date.
The scope of the system has also expanded from its initial brief of recording transactions of
creation of equitable mortgages on immovable properties, to registration of transactions of
asset reconstruction, of securitization and of registration of assignment of receivables (the
latter under the Factoring Regulation Act 2011).
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Table 1: Registration of equitable mortgages on CERSAI
REGISTRATION STATUS 31-03-2012 31-03-2013 31-03-2014 31-03-2015
Number of registrations (new) 1,066,840 2,400,650 4,014,190 6,181,824
Number of registrations (subsisting) 2,188,342 5,856,965 6,477,070 6,792,849
Total number of registrations carried out 3,255,182 8,257,615 10,491,260 12,974,673
Number of users registered 76,046 113,426 134,864 173,177
Table 2: Registration of factoring transactions on CERSAI
REGISTRATION STATUS 31-03-2013 31-03-2014 31-03-2015
Number of registrations carried out 1722 5431 8208
Number of users registered 72 77 90
Tata Consultancy Services (TCS) is the current vendor to CERSAI for the Central Registry
IT system. The contract with them is for a period of 5 years from 31st March 2011 to 30
th
March 2016.
The solution implemented by TCS is based on the following considerations:
1. All data will be online for a period of 27 years
2. The total number of transactions/records in the system will be 10 Crores
3. Approximately 9000 records will be created on a daily basis
4. Approximately 20000 searches will happen in a day
The TCS solution includes the following components:
1. Hardware:
a. Sun Sparc Enterprise servers
b. CISCO switches and routers
c. PCs and printers
2. Software:
a. TCS proprietary software solutions for the search utility
b. Database solution from Oracle
c. Security products from Symantec and TCS
d. Mail messaging solution
e. Reporting solution from Synaptris
f. Application server solution from Red Hat
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In addition to the IT system, TCS is providing Help Desk, Data Center and Disaster Recovery
Center establishment and management support under this contract. The TCS team has also
provided training support to the CERSAI management and officers as well as to the users of
the Central Registry system on a regular basis.
3. Increasing the scope of CERSAI
In January 2014, a Legal Working Group constituted by CERSAI in collaboration with the
International Finance Corporation (IFC) submitted a report to the Ministry of Finance on
bringing the legal and regulatory framework for secured transactions1 in India on par with
international best practices and thereby increase access to finance for under-served groups
and improve efficiency and transparency of the financial sector in the country.
A significant recommendation of this Legal Working Group (supported by the Financial
Sector Legislative Reforms Commission Report) was that CERSAI should expand its scope
of services and become a true “Central” registry.
To achieve this, CERSAI IT System will require additional functionality such as the
following:
1. Registration of agreement to sell
2. Registration of security interests on movable assets
3. Registration of other types of mortgages, including intangibles like IPRs.
4. Integration with other electronic registries such as State land registries and Central
Government registries in the nature of Registrar of Companies, Aadhaar, etc. and with
Bank CBS and Credit Bureaus, Stamp Duty Offices, etc.
5. Integration with other loosely coupled systems that are external to the Central
Registry such as DRT/ DRAT/ Recovery Office IT Systems, and Bank SARFAESI
Case Monitoring Systems
6. Rollout of KYC registry, etc.
1 The term “secured transactions” refers to credit transactions where a creditor holds an interest in a debtor’s
property (“collateral”) to secure a loan or other obligation. This interest in property, commonly known as a
“security interest” or “charge,” is a broad, generic interest that encompasses all of the traditional legal forms,
including but not limited to mortgage, hypothecation with retained title and others
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The implementation of this additional functionality will facilitate transparency in the
financial sector and increase the confidence of lenders that, the properties in which they take
security interests have no prior encumbrances and that their priority vis-à-vis other lenders in
the property will be assured as well.
This expansion of scope will mean that the number of users accessing the IT system will
grow significantly as with the number of registrations.
4. Overview of Scope of Work for Consultant
Tata Consultancy Services (TCS) is the current vendor to CERSAI for the Central Registry
IT system. The contract with them is for a period of 5 years from 31st March 2011 to 30
th
March 2016. The scope of the consultant will be selecting a new vendor and smooth
transition of exiting system to new system before 30th
March 2016.
In order to facilitate a smooth transition of the current IT system to the new Service Provider,
CERSAI plans to engage the services of a professional consulting entity for the following
broad scope of work:
A) Formulating the business requirements, technical specifications and the RFP
specifications for the new Central Registry IT system as per the best practice.
B) Selecting a Service Provider for implementing and managing the new Central
Registry and transition from the old system to the new system without loss of data and
on real time basis
C) Developing the transition strategy and plan for transfer of the existing IT system to a
new Service Provider before the end of the contract period with the current vendor
D) Providing Project management services for the implementation of the Central
Registry IT system.
E) Providing 2 professional consulting resources on a Person-month basis for a period of
18 months for supporting CERSAI in the development of other planned projects such
as eDRT and linkages with DRT/ DRAT, land registries, stamp duty offices, the
Ministry of Corporate Affairs (MCA) registry and SARFAESI case monitoring
systems of banks, rollout of KYC registry, best practices study and assist in planning
and rollout of training modules, and other any other work assigned by CERSAI from
time to time.
The sections below provide the following:
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Detailed scope of work for the consultant
Deliverables and timelines of the consulting engagement
Key consulting resources required for the Assignment.
5. Detailed Scope of Work
The detailed terms of reference and the expected deliverables for each the above-mentioned
scope of work items is as follows:
5.1. Formulating the business requirements and technical specifications for the
new Central Registry IT system as per best practices
(i) The primary goal of the Consultant in this activity is to formulate the detailed
business, functional requirements and technical specifications for all the
components of the new Central Registry, including but not limited to: the new
work flows, system re-design required for the registration and searching of
movable collateral and integration with other registries, application software,
middleware, database, front-end and back-end systems, servers, networking,
security, storage, etc. The requirements should clearly state the comprehensive
capabilities, service levels and performance levels for all the IT components.
These requirements specifications shall form the basis for preparation of the RFP
and BRD (Business Requirements Document) for the Service Provider.
(ii) The consultant will design the system with a view on integration of Central
Registry database with land record registries, registration databases of states, data
bases of relevant local bodies. The integration will also be with CBS system of
banks, financial institutions, NBFCs, housing websites and RTO for issuance of
driving licenses etc.
(iii) The design specifications shall also provide for integration with MCA, DRT/
DRAT/ Recovery office systems, Stamp duty offices, SARFAESI Case
Monitoring systems, etc.
(iv) The system should be capable of handling
Registration of charge on properties under construction.
Registration of all types of mortgages.
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Creation of electronic linkages with all four credit bureaus.
Registration of encumbrances on movable properties.
Creation of linkages with ROC, Registrar of Patents and design and
the Vehicle Registration Authorities.
Integration with State Registries.
Registration of charges for all classes of lenders.
Registration of encumbrances in case of title retention contracts.
Registration of attachment orders on property by courts, DRT,
tribunals etc.
Registration based on the property (land/ building) photo/ timestamp/
lat-long of the property or RFID tags..
Linkages with other registration systems like the ‘Registrar of Births
and Deaths and RTOs for issuance of driving license etc.
The system should be designed arriving key performance indicators.
(v) The Consultant shall assess the current Central Registry IT System design and
map the business and functional requirements to best practice Collateral Registry
systems while identifying additional business and functional requirements that
would be necessary to modify the existing registry to provide for the registration
and searching of movable property collateral as well as integration with the other
state/central government electronic registries.
(vi) The Consultant shall design the web-based architecture for a notice-based
registry with all the essential modules of an international standard Collateral
Registry such as a user interface subsystem, client and fee management
subsystem, core database subsystem, and the security access subsystem. The
design shall also enable capturing other borrower information like biometrics that
might be required in future.
(vii) The system architecture for the new Central Registry should be designed taking
into consideration requirements for introduction of movable assets and
integration with other registries, credit bureaus, etc.
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(viii) The Consultant shall build a 5 and 10 year growth model for the Central
Registry based on: demand assessment; availability, performance, & scalability
requirements; future data-processing needs (associated with data search, etc.);
and likely technological evolution. Based on the above, the consultant shall
develop a methodology for workload analysis and sizing.
(ix) The Consultant shall propose and use various technical parameters and guidelines
to formulate the requirements specifications of the IT system components,
including the use of open source components and non-proprietary technologies.
The parameters should take into account, factors such as:
network load and latency;
server, database, storage, network, and bandwidth sizing;
requirements for network monitoring and control;
expected processing load and distribution of load across the various
technology components (specifically, the backend servers and storage that
will need to be architected for the high demands of the search requests).
(x) The requirements specifications should also provide details of all the other
software components required in the Central Registry, such as: OS and system
software, enterprise anti-virus software, auditing tools, DNS software,