Page 1
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 1/33
Southeast Regional Conference
Wednesday, May 29, 2013
Slides Available: http://bit.ly/serc13‐desktop
Selecting the Right DesktopConferencing System for Your
CampusDavid GannonAssociate Director, Academic Computing & Media Services
Bryant University
Rob Moore
Instructional
DesignerUNC‐Chapel Hill School of Government
Enoch ParkDirector of Distance Learning
Pfeiffer University
Page 2
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 2/33
Agenda
Use Cases
Target Audience
Functionality
License
Integration
Lessons Learned
Slides Available:
http://bit.ly/serc13‐desktop
Page 3
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 3/33
Why are we even looking at this in the first place?
Use Cases
Page 4
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 4/33
Use Cases – Bryant University
Academic
Distance learning – Graduate School Virtual office hours
Guest speakers
Administrative Teleconferencing
Virtual meetings
Recorded informational sessions
Interviews
Page 5
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 5/33
Use Cases – UNC Chapel Hill
Main campus (Blackboard Collaborate)
Campus support Web conferencing solution for students,
faculty and staff
School of Government (Adobe Connect)
Using the state web conferencing contract
Webinars, e-learning modules hosting for course content/delivery
Page 6
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 6/33
Use Cases – Pfeiffer University
Accommodating current (and potential) end-
user requirements Claiming the selection power back to
campus
Product lifecycle & risks Lessons learned from LMS market
Web 2.0 products
Page 7
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 7/33
Questions?
Page 8
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 8/33
Who are we trying to serve?
Target Audience
Page 9
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 9/33
Target Audience – Bryant University
Graduate school
All faculty/staff/students
Executive Development Center (EDC)
Page 10
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 10/33
Target Audience – UNC Chapel Hill
Main campus
Undergraduate and graduate students Faculty and staff
School of Government
Course delivery: Webinars and e-learning
modules– state and local government
officials
Client consultation: Use campus solution
(currently Blackboard Collaborate)
Page 11
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 11/33
Target Audience – Pfeiffer University
Student population
Undergraduate / Graduate / Adult / Public
On-Campus / Distance Learning
Level of Technology Proficiency
Faculty On-Campus / Distance Learning
Level of Technology Proficiency
Staff / Departments
Outreach / General Public
Page 12
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 12/33
Questions?
Page 13
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 13/33
What are the needs for the selecting solution?
Functionality
Page 14
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 14/33
Functionality – Bryant University
Real time audio & video streaming
Recording capability
Use for both academic and administrativepurposes
Screen & application sharing
IP & telephone access
Branding
Integration with current systems Mobile access
Page 15
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 15/33
Functionality – UNC Chapel Hill
Main campus
Private rooms
Ability to be supported by main campus
Ability to be integrated into campus LMS so that
faculty/staff can make own rooms
School of Government
Ability to customize layout
Ability to record and archive meeting recordings
High quality recordings (audio/images) Interactive experience
Page 16
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 16/33
Functionality – Pfeiffer University
Audio
Video Extensions/ Connectivity
Branding and layout
Screen share / Application share
Mobile Access – App for iOS and Android
Adaptive use of bandwidth Download/ embedding options
Page 17
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 17/33
Questions?
Page 18
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 18/33
How much will this cost to support and maintain?
License
Page 19
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 19/33
License – Bryant University
How is pricing calculated?
Who can use and who is counted
Additional costs for on-site/hosted
Storage & bandwidth limitations
Page 20
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 20/33
License – UNC Chapel Hill
Main campus is covering cost for
Blackboard Collaborate as a campus
service
School of Government has 2 named users
rooms (500/375 concurrent users) Unlimited storage space for archived
webinars, e-learning module content
Page 21
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 21/33
License – Pfeiffer University
Cost calculation
Named user (meeting hosts) license
Virtually unlimited size of attendance
Hosting options
Hosted service vs on-premise
Maintenance
Bandwidth requirement
TCO
Page 22
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 22/33
Questions?
Page 23
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 23/33
How will this work with our existing infrastructure (e.g. single‐sign‐on, LMS)
Integration
Page 24
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 24/33
Integration – Bryant University
LMS (Blackboard)
Email & calendaring system (Exchange)
Single sign on
Mobile
Other applications (Office)
Page 25
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 25/33
Integration – UNC Chapel Hill
Main campus
LMS (Sakai)
Super Admins have ability to create rooms
School of Government
Instructional Support are the two namedusers and manage the room and publishing
of e-learning modules
Page 26
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 26/33
Integration – Pfeiffer University
Connection to the existing system
Less emphasis on automatic LMS integration Support structure
System support by hosting service provider
Training Vendor support for ongoing / on-demand
training / knowledge base
Page 27
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 27/33
Questions?
Page 28
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 28/33
What are potential trouble areas or sports to consider and be aware of?
Lessons Learned
Page 29
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 29/33
Lessons Learned – Bryant University
Institutional Strategy
“Advertising” and training are vital!
Compatibility with other systems
No phone access
HD capability
Mobile solutions – for all platforms?
Page 30
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 30/33
Lessons Learned – UNC Chapel Hill
School of Government
Demand
≠Usage
Faculty use their conference line more than
the virtual meeting rooms
Current actual use of virtual meeting roomsdoes not warrant separate contract outside of
campus supported solution
Using the state contract improved reliability,increased capacity, and lowered costs
Page 31
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 31/33
Lessons Learned – Pfeiffer University
Be aware of potential system lock-in
Stability / longevity of vendor
Open source solutions and TCO
Informal assessment shows high
satisfaction among students Flexibility & affordability can be helpful,
especially for smaller institutions
Page 32
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 32/33
Questions?
Page 33
7/29/2019 Selecting the Right Desktop Conferencing System for Your Campus (166267103)
http://slidepdf.com/reader/full/selecting-the-right-desktop-conferencing-system-for-your-campus-166267103 33/33
Contact Information
David Gannon, Bryant UniversityAssociate Director, Academic Computing & Media Services
[email protected]
http://www.twitter.com/Dave_RIhttp://www.linkedin.com/in/dagannon/
Rob Moore, UNC‐Chapel Hill School of GovernmentInstructional Designer
[email protected] ://www.twitter.com/mind_innovator
http://www.linkedin.com/in/mindofaninnovator
Enoch Park, Pfeiffer University
Director
of
Distance
[email protected]
http://www.twitter.com/EPRI