Secure Portals And Confidential Consortiums #ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM Paul J. Swider MCT CTO RealActivity #ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM
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Secure PortalsAnd Confidential Consortiums
#ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM
Paul J. Swider MCTCTO
RealActivity
#ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM
Agenda
➢ Marketing resource management –streamlining marketing operations
➢ Multichannel campaigns -designing your customer journey
➢ Lead management and scoring -building sales pipeline and drive revenue
➢ Social marketing – listen and engage customers on social
➢ Marketing intelligence -demonstrate results and impact
Marketing
➢ Social listening –helping expose customers sentiments
➢ Intelligent social -understanding market insights
➢ Social engagement –connecting better with customers
➢ Social CRM -driving CRM with social
Customer Srvice
➢ Including: Field Service, Project Service and Employee Self-Service
➢ Portal -make customer service effortless
➢ Agent enablement –Empowering agents to wow customers
➢ Onsite service -smart onsite care
➢ Knowledge management –providing tools to get the right answers at the right time
➢ Service intelligence -analyze and anticipate
➢ Omni-channel -offer service anytime, anywhere
Field Service
➢ Automating sales processes to boost productivity
➢ Gaining key insights into sales data with Power BI, PowerAppsand Flow
➢ Streamlining sales cycles
➢ Reducing costs, featuring a highly intuitive interface and Microsoft Office embedded capabilities
➢ Mobile -staying connected to customers anytime, anywhere
Sales
Evolution from current offerings
Before Now
Dynamics CRM
• Field Service
• Project Service Automation
• Parature
Dynamics AX
Project Madeira
Dynamics 365 for Sales
Dynamics 365 for Customer Service
Dynamics 365 for Field Service
Dynamics 365 for Project Service Automation
Dynamics 365 for Operations
Dynamics GP
Dynamics NAV
Dynamics SL
Dynamics GP
Dynamics NAV
Dynamics SL
Dynamics 365 for Financials
• Include end users in the business process.
• Improve and streamline interactions.
• Build scale while increasing user satisfaction.
Any Device
Multichannel
Microsoft Dynamics 365
Employee Customer Partner
#ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM
Self-serviceCreate exceptional service experiences.
#ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM
Employee self-serviceEmpower employees and drive productivity.
#ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM
CommunityEncourage customers to help themselves and each other.
#ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM
Partners and Consortiums Enabling partners, succeeding together
JP Morgan, Microsoft and others. Financial enterprise blockchainNodes available as TEE in Azure
Quorum Blockchain
• BaaS• Allows for “coupling” of
blockchains• Truffle Smart Contracts• TEE• Working on integration with
Dynamics 365
Coco Framework
• Available solution in Azure for requisitioning a multi-tenant ETH enterprise blockchain.
• Working on integration with Dynamics 365
Private Ethereum
Coco Framework -Blockchain
#ITDEVCONNECTIONS | ITDEVCONNECTIONS.COM
Quorum Blockchain and Dynamics 365
• JP Morgan has co-developed a private, permissioned version of the Ethereum network.
• Partnered with startup EthLab, • The Blockchain Center of Excellence.• Available Azure Nodes Today
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