Enabling Visibility Across the Network from Service Provide to Integrator to End Users Joseph Fuccillo Chief Technology Officer [email protected]
SDN API & Unified Coomunications
Jul 15, 2015
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Enabling Visibility Across the Network from Service Provide to Integrator to End Users
Joseph Fuccillo
Chief Technology Officer
Healthcare Higher Education Retail
Manufacturing & Tech Enterprise Financial / Legal
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UC Server
Infrastructure
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Coexistent UC
Environments
Routed Network
Visibility
UC SDN API
• Real-Time Call Quality
• Routed Path Visibility
• QoS Awareness
Advanced
Analytics
• Ecosystem Reporting
• User Adoption
• Modality Usage
Client End-Points
Premise Wi-Fi SBC’s &
Voice Gateways
SNMP Tools • Poll Network Interface Stats
• Device specific Info
Raw Wire Capture Tools • PCAP files of traffic for granular traffic detail
Port Monitoring Tools • Details of types of traffic across interfaces
CDR Reports • Pulled from Call Manager
Manual Post-Event Correlation
No View from a User/QoE Perspective
Lync
SDN API
Real-Time
UC Performance
& Network
Correlation
Route
Topology
Lync Infrastructure
2010 & 2013
Coexistent UC
Environments Voice Gateways
& SBC’s
Client Wi-Fi &
Network Environment
UC/SIP
Signaling
Integration
w/ Lync
SDN API
Legacy Voice Quality Monitoring -
Avaya, Cisco, Nortel
UC QoE Database Collector
Health & Performance Monitoring
Synthetic Traffic Collector
Advanced Analytics & Reporting –
(Qlik)
• Deploy UC Diagnostics (UCD) to provide deep forensics
analysis of UC voice and video sessions
• Correlates UC signaling, underlying network statistics, and
real-time call quality metrics for all sessions
• UCD is integrated via the UC SDN-API for detailed session
information and UC in-call updates (future)
DATA CENTER
Branches
Edge
UC BE SDN-API
UC FE Mediation
SBC
MPLS
INTERNET
Hotel Airport Home
Worker
HQ Campus
Fiber
Legacy Gateway
IP Phone
Legacy Gateway
IP Phone
• UC SDN-API integration captures UC signaling
• Passive router peering correlates the routed path and
interfaces for all UC sessions
• Alerts generated when network events (router interface
statistics) degrade UC session quality
• Signaling capture delivers ladder diagrams to diagnose
signaling issues within UC environment
• Audio capture at strategic points in the network (bracket
an SBC or WAN) delivers real-time call quality
• Bracketed metrics isolate a problem demarc (e.g. WAN or
SIP Service Provider)
UCD Management Console
Dashboard, Network Events, KPIs
Quality of Session Records
Correlation Engine
SDN-API Integration
Router Peering, Interface Statistics
Signaling Capture
Audio/Video Capture
Real-Time Audio/Video Quality
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Need for Network Assessment during UC planning phase & understanding of the current infrastructure
UC/VoIP expertise along with synthetics calling SW & visibility across multi-vendor environments
Need for Health & Performance monitoring and management across multi-vendor UC ecosystem to understand the complete interoperability.
Monitor & report on every segment of the UC ecosystem (UC servers, UC QoE, PBXs,
SBCs, Voice Gateways, Routers, Wi-Fi, etc.)
Need for Diagnostics and Root-Cause Analysis for UC voice & video sessions and ability to identify, isolate, and quickly remediate issues impacting UC and user experience.
UC SDN API provides us with the ability to provide real-time media quality analysis as well as pat h of the UC session across the routed network for
quick root-cause identification.
Multi-Vendor Visibility & UC
SDN API integration critical to
UC adoption & success
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Client Success Story
Leading provider of environmental products and services
Background
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“The True Definition of Finger-Pointing”
2013 Lync
Deployment
Microsoft
Systems Integrator
Partner
Service Provider /
Carrier
Partner
3rd Party
Data Center
Provider Partner
Firm’s Lync
End-User
Community
Solving the Problem
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Site A
Site C
Site B
3rd Party
Data Center
Lync SDN API
Leveraging the Lync SDN API
Carrier
Carrier
Carrier
Success!! - Results
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Client Success Story
Regional Healthcare & Hospital Network - Connecticut
Background
Challenges
“We have no way to correlate the user experience across our systems”
VoIP
Experience
Network
PBX / UC
Platform
Wireless
Network
Nurses & Doctors
End-User
Community
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SCREEN SHOTS
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