Sdc leadership meeting (november 2014) (s sv)

SENIOR DENTAL CARE

LEADERSHIPSENIOR DENTAL CARE

SENIOR DENTAL CARE

What does a Leader look like?

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What is the definition of a Leader?

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What a Leader DOES NOT look like…

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Let’s dive into Leading…

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We’ll Review… Servant Leader

Know your Business

Consistently Communicate our Culture & Values

We’re Rowing The Boat Together

Coaching Up or Coaching Out

Remove Road-Blocks, Coach Excuses

Everything Isn’t A Fire

Recognition

Vent Up, Motivate Down

Why, How, What

Misc.

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Servant Leader…

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Know Your Business…

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Consistently Communicate our Culture & Values…

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But what is our Vision, Mission & Culture?

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To make a positive health impact, and thus a better quality of life, in the lives of patients in all long-term care facilities.

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To CREATE SMILES by providing QUALITY care and LEGENDARY CUSTOMER SERVICE to nursing homes, their patients & their families.

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Guided by our Company Values We Care about and are invested in the success of our team

members Our Facilities, their patients & families are our top

concern Grow and develop with a “Coach Up” first mentality Based upon a focus of Incentive Pay to reward efforts Recognition for those that excel! To create an Employer of Choice destination for all the

markets we serve

SENIOR DENTAL CARE

Guided by our Company Values We Care about and are invested in the success of our team

members Our Facilities, their patients & families are our top

concern Grow and develop with a “Coach Up” first mentality Based upon a focus of Incentive Pay to reward efforts Recognition for those that excel! To create an Employer of Choice destination for all the

markets we serve

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At Senior Dental Care we hire, recognize and promote

those that demonstrate these Values/Characteristics…

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Give LEGENDARY Service

Absolutely focused on delivering unrivaled customer service to our facility partners, our patients and their families. If you don't directly face/interact with the customer, then your customers are those that do.

Be PHENOMENAL

You accomplish great amounts of work with excellence and enthusiasm. You're an example to others in "getting it done" and “whatever it takes”.  You’re resourceful. You think out-of-the-box and provide creative suggestions in ways to help Senior Dental Care: > Be the leader in our industry > In services to offer > In simplifying processes/procedures > Keeping the company nimble.

Judgment

Insightful thoughtfulness in all you do - how it impacts not only yourself, but your team and the company as a whole. You seek out root causes versus just correcting an issue. You think strategically. You work smarter, because longer hours comes at a cost.

SENIOR DENTAL CARE

Great Communicator

Great listener. Communicate thoughtfully. Articulate motivationally. Respectful of others. Understanding that relationships matter. Properly updating others, keeping team members/peers/clients informed without information overload. Understanding that informed people make better decisions and have greater impact.

Camaraderie

Team player. Ability to cooperatively work on group projects. Able to successfully work independently, but are always conscious of the fact that we are all working together to achieve the company's goals.

Seeker

Curious. Self-Motivated. Eager desire to constantly learn. Consistently seeking to understand our business, our markets and our customers. Seek out to assist others, contributing not only within your team but also outside of your department.  

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Passion

You are a Senior Dental Care brand ambassador. Inspiring to others. Intensely concerned for our success. Positive attitude. Infectiously enthusiastic. Passionate about what you do and what it means to those we serve.

Honesty and Integrity

Conscientious. You only say to others what you'd say to someone face-to-face. Treat others with respect. Readily owning of mistakes and actively work to resolve.

Evolve-able

Ability to roll with the changes.  Views change as an opportunity. Publicly supportive of changing initiatives. Understands that our plan may be fluid, but our foundation is absolutely stable.

SENIOR DENTAL CARE

Act Like an Owner

Entrepreneurial spirit. Run your particular part of the business as if you own it. Have a competitive mentality. Moxie to make Senior Dental Care the best in our industry. Safeguard the company at all times. Keep all expenses to a minimum. Tactfully challenge others to be phenomenal. Be proud of your business. Understanding that your individual success is paramount to the overall success of Senior Dental Care.

Meaningful Enjoyment

What we do has an impact. What we do has meaning. What we do actually matters to thousands of individuals and their families. We enjoy what we do and have fun doing it.

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Who we hire is the most important thing we can do!

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We’re Rowing The Boat Together…

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Coaching Up or Coaching Out…

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Remove Road-Blocks, Coach Excuses…

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Everything Isn’t A Fire…

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Recognition…

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Vent Up, Motivate Down…

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And above all remember…

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And that…

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And also…

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Because…

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Okay, let’s change directions for a moment…

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WHAT…

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HOW…

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WHY…

To make a positive health impact, and thus a better quality of life,

in the lives of patients in all long-term care facilities.

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HOW…

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WHAT…

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And finally…

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We’ve Discussed… Servant Leader

Know your Business

Consistently Communicate our Culture & Values

We’re Rowing The Boat Together

Coaching Up or Coaching Out

Remove Road-Blocks, Coach Excuses

Everything Isn’t A Fire

Recognition

Vent Up, Motivate Down

Why, How, What

Misc.

SENIOR DENTAL CARE

"If you want to build a ship, don't drum up the people to gather wood,

divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea."

~ Antoine De Saint-Exupery(Author)

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Remember…

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This is what a Leader looks like!

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SENIOR DENTAL CARE