Score Sheet

1234

Scope for improvement

Score SheetAll Questions must be answered on a 1 to 5 scale. 1 is the lowest and 5 is the highest.

Important Note

Once you have entered the score of all 9 sections ( from Leadership to Bus. Results ) , click on Graph to seeyour overall organizational performance. Switch over to powerpoint slide show after completion of exercise.

Leadership

Score %Is the top management having personal visible involvement in all aspects of quality management?Do they actively participate in creating and reinforcing customer focus throughout the organization?Do they provide active support to the change program by providing appropriate resources?Do they actively involve themselves in recognizing the employee/ team contributions?

Total 0 0

Leadership

Next

This file contains different sheets for each section. Click on the 'Next' button on top of each sheet to navigate.

Serious situation Average Good Excellent

Next


Scope for Current sta

20 0

56

7

8

9

Back

Back

Strategic Planning

Score %Does the company have a common vision which is shared by all the employees in its true sense?Does the company’s strategic planning address realignment of work processes to improve customer focus and operational performance?Are the company’s strategies targeted for quantified measurable improvement in important areas andIs building for future seen as more important than short term benefits?Is commitment to resources for new facilities, process improvements and training done considering long term objectives?Does the company’s long term projections of operational performance effectively incorporate comparisons with competitors?

Total 0 0

Back Next


Strategic Planning

Back Next


Scope for 25Current sta 0

1011121314

Back

Serious situation

Back


Information

Does the company’s working system and procedures promote easy upward flow of information?Do employees feel free to share information?Is the company’s information management system accessible to every one without any difficulty?Does the company periodically update its information management system?Is the information system reliable and accurate for people to make decisions in time.?

Total Serious situation Average Good Excellent

Information


Score %

0 0

Next

Next



15

16

17181920

21

222324252627

Back

Back


Human Resource Focus

Does the company’s business plan consider human resource capabilities for addressing qualityleadership opportunities?Is the investment in education and training decided considering employee needs and future business needs?Does the company evaluate its human resource planning using employee feedback?Does the company have an effective system for setting both quantitative and qualitative targets?Are the employees generally aware and meet the expected performance standards?Does the company make effort to integrate employees job performance with key quality improvement targets and business results?Does the company have an effective appraisal system which takes care of the career progressionof all the employees?Is the company concerned about employee well being?Is the good performance suitably rewarded?Is the employee motivation level high and good performance suitably rewarded ?Is the company able to realize the full potential of its people and people’s commitment to job is visible?Are the existing system of incentive and reward adequate for maximum employee contribution?Is the company’s image as an employer good and the company is able to attract the best talent?

TotalSerious situation Average Good Excellent

Human Resources


Score %

0 0

Next

Next



28

29

3031

32

333435

36

37

38

39

404142

Back

Back

Customers

Does the company address future needs taking into account competitors and changing customer expectations?Does the company regularly evaluate and improve its processes based in changing customer expectations?Does the company set performance standards and reviews them for further improvement?Does the company trace system performance, with reference to set expectation level, using quality measures?Does the company regularly evaluate and improve their commitments for service performance tomatch customer expectations?Does the company promptly resolve all formal and informal customer complaints?Does the company regularly determine customer’s current and expected requirements?Does the company determine specific product feature and their relative importance using customerlistening techniques like QFD?Does the company analyze and use information on customer loss/gain and product performance to develop future strategies?Does the company effectively determine customer satisfaction and make effective efforts to improve it further?Does the company’s customer satisfaction measure capture key information that reflects their likelyfuture behaviour?Is the customer satisfaction level effectively compared with that of your key competitors by in-house studies and independent surveys?Does the company improve its system of determining customer satisfaction on a regular basis?Does the company effectively use customer dissatisfaction indicators for making improvements?Has the company achieved better customer satisfaction for its products and services in relation to itskey competitors?


Customers


Score %

0 0

Next

Next


Scope for improvement 75Current Status 0

43

444546

47

484950

Back

Back


Suppliers

Does the company evaluate supplier performance with specified requirements/parameters through mutually agreed plans?Does the company effectively communicate its quality requirements to the suppliers?Does the company effectively evaluate if suppliers are meeting its quality requirements?Does the company organize training programs for the suppliers to improve their ability to meet key requirements and response times?Does the company have a system to generate healthy competition among suppliers of similar items toimprove performance?What is the level of your supplier satisfaction?Are the suppliers paid in time ?Does the company constantly endeavor for development of capabilities of its suppliers?

TotalSerious situation Average Good Excellent

Suppliers


Score %

0 0

Next

Next



5152

53

54

55

56

57

5859

60

6162

63

Back

Back

Process

Does the company’s product design consider customer’s implied and future needs?Does the company validate its product designs taking into account performance, process and supplier capabilities?Does the company evaluate and improve design and design processes so as to improve product quality and cycle/response time?Does the company determine the cause of variation, make corrections and integrate them into theprocess?Does the company analyze processes to achieve better quality, reduced cycle/response time and better operational performance?Does the company regularly evaluate and the key business processes, their requirements, quality and operational performance?Does the company regularly analyze and simplify the processes to achieve better quality, cycle-time and operational performance?Does the company effectively use alternative technology for improvement?Does the company effectively use information from customers for business and support serviceprocess improvement?Does the company make efforts to find out information from best in the class and make use of thisinformation for process improvement?Is the criterion of benchmarking well defined and documented?Does the company’s work culture ensure precedence to quality over cost and response timeconsiderations?Is there a judicious planning for balancing cost, quality and time in every decision taken in theorganization?


Process


Score %

0 0

Next

Next


646566

67

Back

Back


Serious situation

Impact on society

Is the company effectively satisfying the needs and expectations of the society at large?Does the company effectively evaluate possible impacts of its products and operations on society?Does the company promote ethical conduct in all activities that it does and are the company’s ad-campaigns truthful and reflect facts?Does the company effectively consider energy conservation and preservation of global resources?

Total

Impact on Society



Score %

0 0

Next

Next



686970

Back

Sl.

12345678

91011121314151617181920212223242526272829303132333435363738394041424344

4546474849505152535455565758596061626364656667686970

Back

Business Results

Score %Has the company significantly improved the product quality from the last financial year?Is the company’s growth over the last financial year comparable with the industry growth?Are the overall financial results better that the last financial year and have the shareholder expectations been met?

Total 0 0

Grand Total 0 0

Business Results

Back Next


0-140 141-210 211-280 281-350Serious situation Average Good Excellent

Evaluate questions on the basis of scoresYou may at this stage like to have the list of all questions where you scored the lowest or highest marks.

for which you want the list to be displayed. For example if you want to know the list of all questions whereyou scored 1, click on 1, for 5 click on 5 and so on. Once the analysis is over click on (All) to display the

complete list once again.

Question Score Section

Is the top management having personal visible involvement in all aspects of quality management? 0 LeadershipDo they actively participate in creating and reinforcing customer focus throughout the organization? 0 LeadershipDo they provide active support to the change program by providing appropriate resources? 0 LeadershipDo they actively involve themselves in recognizing the employee/ team contributions? 0 LeadershipDoes the company have a common vision which is shared by all the employees in its true sense? 0 LeadershipDoes the company’s strategic planning address realignment of work processes to improve customer focus? 0 Str.PlanAre the company’s strategies targeted for quantified measurable improvement in important areas ? 0 Str.PlanIs commitment to resources , process improvements & training done considering long term objectives? 0 Str.Plan

Click on the arrow just above the score column to get the list of various options. Then click on the number


Does the co’s long term projections of operational performance effectively incorporate competitor comparisions? 0 Str.PlanDoes the company’s working system and procedures promote easy upward flow of information? 0 Info.Do employees feel free to share information? 0 Info.Is the company’s information management system accessible to every one without any difficulty? 0 Info.Does the company periodically update its information management system? 0 Info.Is the information system reliable and accurate for people to make decisions in time.? 0 Info.Does the co's business plan consider human resource capabilities for addressing quality leadership oppurtunities? 0 H/RIs the investment in education and training decided considering employee needs and future business needs? 0 HRDoes the company evaluate its human resource planning using employee feedback? 0 HRDoes the company have an effective system for setting both quantitative and qualitative targets? 0 HRAre the employees generally aware and meet the expected performance standards? 0 HRDoes the company make effort to integrate employees job performance with key quality improvement targets? 0 HRDoes the company have an effective appraisal system which takes care of the career progression of all employees? 0 HRIs the company concerned about employee well being? 0 HRIs the good performance suitably rewarded? 0 HRIs the employee motivation level high and good performance suitably rewarded ? 0 HRIs the company able to realize the full potential of its people and people’s commitment to job is visible? 0 HRAre the existing system of incentive and reward adequate for maximum employee contribution? 0 HRIs the company’s image as an employer good and the company is able to attract the best talent? 0 HRDoes the company address future needs taking into account competitors and changing customer expectations? 0 CustomersDoes the company regularly evaluate and improve its processes based in changing customer expectations? 0 CustomersDoes the company set performance standards and reviews them for further improvement? 0 CustomersDoes the company trace system performance, with reference to set expectation level, using quality measures? 0 CustomersDoes the co regularly evaluate and improve their commitments for service performance to match customer exp? 0 CustomersDoes the company promptly resolve all formal and informal customer complaints? 0 CustomersDoes the company regularly determine customer’s current and expected requirements? 0 CustomersDoes the co determine specific product feature and their relative importance using techniques like QFD? 0 CustomersDoes the co analyze and use information on customer loss/gain and product performance to develop future strategies? 0 CustomersDoes the company effectively determine customer satisfaction and make effective efforts to improve it further? 0 CustomersDoes the co’s customer satisfaction measure capture key information that reflects their likely future behaviour? 0 CustomersIs the customer satisfaction level effectively compared with that of your key competitors by studies & surveys? 0 CustomersDoes the company improve its system of determining customer satisfaction on a regular basis? 0 CustomersDoes the company effectively use customer dissatisfaction indicators for making improvements? 0 CustomersHas the co achieved better customer satisfaction for its products and services in relation to its key competitors? 0 CustomersDoes the co evaluate supplier performance with specified requirements/parameters through mutually agreed plans? 0 SuppliersDoes the company effectively communicate its quality requirements to the suppliers? 0 Suppliers

Does the company effectively evaluate if suppliers are meeting its quality requirements? 0 SuppliersDoes the co organize training programs for the suppliers to improve their ability to meet key requirements? 0 SuppliersDoes the co have a system to generate healthy competition among suppliers of similar items to improve performance? 0 SuppliersWhat is the level of your supplier satisfaction? 0 SuppliersAre the suppliers paid in time ? 0 SuppliersDoes the company constantly endeavor for development of capabilities of its suppliers? 0 SuppliersDoes the company’s product design consider customer’s implied and future needs? 0 ProcessDoes the co. validate its product designs taking into account performance, process and supplier capabilities? 0 ProcessDoes the co. evaluate and improve design and design processes so as to improve product quality & cycle time? 0 ProcessDoes the company determine the cause of variation, make corrections and integrate them into the process? 0 ProcessDoes the co. analyze processes to achieve better quality, reduced cycle/response time and better performance? 0 ProcessDoes the co. regularly evaluate and the key business processes, their requirements, quality & oper. performance? 0 ProcessDoes the co. regularly analyze and simplify the processes to achieve better quality, cycle-time & oper. Performance? 0 ProcessDoes the company effectively use alternative technology for improvement? 0 ProcessDoes the co. effectively use information from customers for business and support service process improvement? 0 ProcessDoes the co. make efforts to find out information from best in the class and uses it for process improvement? 0 ProcessIs the criterion of benchmarking well defined and documented? 0 ProcessDoes the company’s work culture ensure precedence to quality over cost and response time considerations? 0 ProcessIs there a judicious planning for balancing cost, quality and time in every decision taken in the organization? 0 ProcessIs the company effectively satisfying the needs and expectations of the society at large? 0 SocietyDoes the company effectively evaluate possible impacts of its products and operations on society? 0 SocietyDoes the co. promote ethical conduct in all activities that it does and are the company’s ad-campaigns reflect facts? 0 SocietyDoes the company effectively consider energy conservation and preservation of global resources? 0 SocietyHas the company significantly improved the product quality from the last financial year? 0 B/ResultsIs the company’s growth over the last financial year comparable with the industry growth? 0 B/ResultsAre the overall financial results better that the last financial year and have the shareholder expectations been met? 0 B/Results

Grand Total 0

Back Next


Your Organization at a glanceBack

Back

Lea

ders

hip

Str.

Plan

Info

rmat

ion

HR

Cus

tom

ers

Supp

liers

Proc

ess

Soci

ety

Res

ults

0102030405060708090

100%

Sco

re

Leadership 0Str.Plan 0Information 0HR 0Customers 0Suppliers 0Process 0Society 0Results 0

Lea

ders

hip

Str.

Plan

Info

rmat

ion

HR

Cus

tom

ers

Supp

liers

Proc

ess

Soci

ety

Res

ults

0102030405060708090

100

% S

core