SCONUL ACCESS GROUP JUNE 28 2011, MMU Northern Collaboration.

SCONUL ACCESS GROUP

JUNE 28 2011, MMU

Northern Collaboration

The vision is to change the way that academic libraries and learning support services operate/ conceive their strategic direction using collaboration as a way to challenge and transform services and ways of working:

Shared servicesDevelop leadership and staff rolesCollaborative frameworkDoing more with less or doing differentlyEconomic and competitive advantageEnhance the student experience

Northern CollaborationWe are:

27 academic libraries in northern England

From diverse mission groupsBuilding on current collaborationsIn a challenging HE environmentEnvisioning a possible shared futureEmbryonic

ContextFuture of Higher Education

in the UK?“25% cuts will be a

successful outcome” Key political messagesShared servicesWorking in concert/ across

all mission groupsNew types of clusters and

co-operations

Context

Background – 8 HEIs: HEA bid

Change Academyoutcomes early

communication and feedback

Potential deliverablesVirtual

Web site – personalised with apps

Virtual enquiry services DigitisationE-resources

PhysicalReciprocal borrowingCollaborative storage

Staff developmentProcurement

Potential BenefitsCost savingsEnhancement of student experience (UG –

PhD): access, visibilityDoing more with lessCompetitive advantage for the regionNew business models

Creating energy and momentum of change

ChampionsDriversCompelling Story

“Your project appeals across all mission groups and is a very healthy model”

Feedback from Change AcademyAct differently and the

ideas will comeGet out of the neutral

zone into the new beginning

Does transformational change sweep everything away that’s gone before?

You have everything you need

Northern Collaboration

Principles of the NCMaximising the potential for sharing –

framework for collaborationServicesResourcesSpace

Brand: Library of the North Governance (July 2011 NC meeting)Areas for collaboration drawn up

Benefits to Library Users•Access to member libraries•More Resources

Benefits to member librariesShared ServicesCost reductionsShared intelligence and benchmarkingEnhanced student offerInfrastructure for innovation and funding opportunities

THE UMBRELLA ORGANISATION FOR INNOVATION AND SUPPORT IN UNIVERSITY LIBRARIES ACROSS THE NORTH

OF ENGLAND

We need: Commitment, Contribution, Sharing, Access

Quick hits•Access agreements

•Virtual Enquiry Services•E-Procurement

The Library of the North

Project Strand 1: Virtual Enquiry Services

PurposeTo define and develop an model for virtual

enquiry services (VES) which can be shared across the Library of the North

VES: services offered by phone, email or the web

Initial focus: Phase 1 (of a possible 3)

Potential phasesPhase 1

Feasibility study, data collection, investigation of potential savings

Phase 2 (subject to successful phase 1)Create service catalogue, agree processes and

procedures, staff roles, produce business planPhase 3 (subject to viable business plan)

Pilot

BenefitsDelivery of savings at institutional levelMaintenance or improvement of virtual

helpdesk services provided by institutionsstandards availability

Pooling resourcesSimplified access routes for students

during specified timesFlexible business model - institutions can

pick and mix

Choices for fundingEach participating institution to contribute,

or:Secure external funding (preferred)

application submitted for £45,000 to the IPO Fast Forward Competition

consideration of application for a JISC Learning and Teaching Innovation Grant

Institutional support critical

ScopeIn scope

Creation of shared first line virtual enquiry services, Main focus will be library services but Other front facing student services can be incorporated

where appropriate within individual institutions.Development of referral processes, to include referral

from shared service to individual institutionConfiguration of helpdesk technologyMapping of all services including virtual and face-to-faceCustomisation for each institution and possible scope for

standardisation will be explored

Out of scope Delivery of face-to-face enquiry services

Success MeasuresCreation of dataset of Virtual Enquiry Services

costs and processes Shared virtual enquiry services have been piloted Process mapping completedViable business model developedReduced costs for enquiry services at institutional

levelNSS scores maintained/improvedStudent satisfaction evidenced by institutional

survey comments

Other impacts  Health and SafetyEquality and DiversityIntellectual PropertyVAT!

National legislation and directives, and institutional policies will be accommodated.

The Library of the North

Project Strand 2: Technical Services and Procurement

Current ideas  Supporting challenges to publishers e.g.

RLUK initiativeApproach to small journal publisher or

aggregator E-books Working with JISC

E-booksAggregator model

Consortial accessLeverage for platform developments – e.g.

patron-led purchasingIndividual publisher approach

Consortial accessLibrary as middleman

Facilitation of publisher sales to students

Questions