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—Flexible and accessible
— Include examples of successful delivery
—Consider the different roles within libraries (Customer facing staff, Volunteers, Enquiry Specialists, Team Managers)
Aim - To develop the customer facing library workforce to support people to become more digitally active and enable them to access a wide range of life-essential information and services, independently.
By the end of the training programme staff will:— Be confident and enthused about their role as a digital
champion. — Demonstrate their knowledge of online government and
information services.— Recognise the importance of their role in future policy. — Identify and recommend appropriate steps for their customers.
Module Learning outcomes3. Understanding your customers needs
• Recognise barriers people face when getting online and define key benefits for specific target audiences (Older people, Job seekers, ESOL, People with disabilities) .
• Establish techniques to gather information from your customers.
4. Supporting people to gain Digital Skills
• Identify services and resources available to support people develop their Digital skills.
• Recognise the different ways people learn.• Set up basic digital skills learning programmes. • Identify accessibility needs and give examples of how