Succor Consulting Group, Inc. Copyright 2012 www.mysuccor.com (888) 803-9431 | (704) 215-4411 1 PRODUCT & SERVICES DESCRIPTIONS Application Development Services (MyAppDev) Our highly skilled professionals in our Applications Development Division “MyAppDev” provides application consulting, custom application development, penetration testing and quality assurance services. SCG, Inc.’s “MyAppDev” develops high quality applications that help you increase operational efficiency and sustain your competitive advantage. We use agile, yet precise methods to quickly build high quality applications for standard and custom technology platforms, including all mobile platforms. Our tools, processes and best practices streamline development and apply automation and accelerators that increase the productivity and quality of software development. Appointment Scheduling and Reminders We keep the no-show rate at a minimum, increasing staff efficiency, improved healthcare, patient satisfaction and increased practice revenue. An actual person calls patients, scheduled for a defined period of time and confirms, cancels or reschedules for you. Your dedication practice representative monitors your patients by disease group and manages their appointment schedules accordingly by sending out reminder letters, practice newsletters, along with other miscellaneous letters also mailed out to your patients, as you request. Back-up & Disaster Recovery Solutions (MyMedBackup) SCG’s “MyMedBackUp” Solution takes a proactive approach in securing your data, BEFORE a disaster occurs. Our BDR service is a simple, safe and cost-effective way for businesses, medical practices and hospitals to protect against loss of vital information and access to critical applications. Whether you need to restore a single file, resurrect an entire server, recover your complete IT infrastructure or ensure you don’t ever run into a loss of data - our BDR service provides the benefits of collocation, but without its expense or performance impact. Our BDR service falls within HIPAA guidelines so you can rest assured that your data will be protected and meet compliance. Billing & Coding Succor’s medical billing & coding services reduce costs, improve efficiency and simplifies financial management, by allowing you to strategically outsource your billing operations. We deliver more than simple claims processing with multiple value-added services to accelerate the billing process. The implications of delayed payments from insurance companies can be frustrating for any practice - small, medium or large. We take the responsibility in our own hands by maximizing your claims in a more timely fashion.
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PRODUCT & SERVICES DESCRIPTIONS Application Development Services (MyAppDev) Our highly skilled professionals in our Applications Development Division “MyAppDev” provides application consulting, custom application development, penetration testing and quality assurance services. SCG, Inc.’s “MyAppDev” develops high quality applications that help you increase operational efficiency and sustain your competitive advantage.
We use agile, yet precise methods to quickly build high quality applications for standard and custom technology platforms, including all mobile platforms. Our tools, processes and best practices streamline development and apply automation and accelerators that increase the productivity and quality of software development.
Appointment Scheduling and Reminders
We keep the no-show rate at a minimum, increasing staff efficiency, improved healthcare,
patient satisfaction and increased practice revenue. An actual person calls patients, scheduled for a
defined period of time and confirms, cancels or reschedules for you.
Your dedication practice representative monitors your patients by disease group and
manages their appointment schedules accordingly by sending out reminder letters, practice
newsletters, along with other miscellaneous letters also mailed out to your patients, as you request.
SCG’s Medication Reconciliation ensures the consistency of treatment across the continuum
of care. Small slips in medication reconciliation not only impact the quality of patient care, but also
cost healthcare providers billions in revenues and remediation. That’s why more leading healthcare
IT developers, and their customers, are implementing medication decision support systems to help
clinicians make the right choices in meeting the exacting requirements of patient admission, care,
transfer and discharge with the right kind of documentation.
The advantages of our medication reconciliation:
- Provides detailed drug knowledge to ensure that all medications a patient may be taking can be
recorded electronically to support accurate med reconciliation.
-Multiple Access Points provide a drug vocabulary that allows users to record the patient’s known
medications, codified at the appropriate level of detail as broadly or narrowly as called for. Users
can search for, display and record drug information—from the drug name down to the specifics of
the medication order.
- Supports clinical workflow with reconfigured “orderables” to let physicians make the patient-
appropriate choices and evaluate risks with a minimum number of steps.
Merchant Services SCG’s Merchant Services Division Merchant Services understands the unique business needs of a medical office. We support multiple payment vehicles - such as credit and debit cards, private label cards, purchasing cards and checks. You can be sure your data is safe with our fraud protection tools. Our Merchant Services provides immediate insurance eligibility verification, claims
adjudication and secure payment processing at the point of service. It enables medical practices and
health care providers to dramatically streamline their billing procedures, lower collection costs and
improve cash flow.
Patients swipe their insurance card at the time of service and your medical practice receives a detailed response in seconds that includes:
Instant insurance eligibility verification with all major insurance companies. Patient payment responsibility including in-network or out-of-network information, co-pay
amounts, annual deductible information and more. Patients can then swipe their preferred credit or debit card to quickly settle their financial
responsibility. At your discretion, they can even establish a payment plan for costs that exceed their immediate ability to pay.
Mobile Capabilities
Access to the internet and connections to applications have moved from strictly being
accessible from computers, now to the convenience of mobile devices. You can essentially work
from anywhere your mobile device allows, keeping the open lines of communication at greater
heights than ever imagined. We offer a range of Mobile Capable Products and Services, from our
EHR system, Practice Management Solution, Web Design & Development Services, Cloud Computing
and public API Connections.
A majority of the products and services we offer have these mobile capabilities. Succor
Consulting Group, Inc. also has an application development division, ‘MyAppDev ‘ that can assist
OCR is the mechanical or electronic conversion of scanned images of handwritten, typewritten or printed text into machine-encoded text. It is widely used as a form of data entry from some sort of original paper data source, whether documents, sales receipts, mail, insurance cards, IDs, or any number of printed records. It is crucial to the computerization of printed texts so
that they can be electronically searched, stored more compactly, displayed on-line, and used in machine processes such as machine translation, text-to-speech and text mining. This saves you, your staff and patients time and money, while also reducing errors. SCG, Inc. offers "Intelligent" systems with a high degree of recognition accuracy for most fonts, which is leading edge in our industry. Designed, developed and fine-tuned to turn your scanned images, such as .pdf or .tif files into a text document. Our OCR enables you to take electronic images or printouts received from patients or other healthcare information systems and turn them immediately into text. Eliminating paper-based office activities and the cost to store large image files increases compliance and assists in the management of the coding processes. We provide the healthcare industry with proven and reliable computer-assisted coding (CAC) solutions that assist in the coding process and meet coders’ needs. A-Life's products and services assist coding operations for healthcare organizations specializing in Radiology, Pathology, Emergency Medicine and Cardiology to name a few.
Online & Onsite Training
We understand that implementing an EHR, Practice Management Solution or any other
Software can be a daunting task for any medical establishment. Differing “comfort levels” with
regard to technology often exist among practice personnel. Recognizing these differences and
providing you with options for training and implementation is why we give you two options: On-
Site, Full Service Training and online Full Service Training.
Patient Portals
Patient Portals are online applications that allow patients to interact and communicate with
you and your staff. Our patient portal services are available anywhere you have internet service at
all hours of the day and night. Depending on your needs, our patient portals exist as stand-alone
websites, while other portals are integrated into the existing website. SCG, Inc. also offers others,
which are modules integrated into our EHR or your existing EHR system.
What all of these services share is the ability of patients to interact with their medical
information, via the Internet. SCG, Inc. offers fully integrated, interactive support platforms for
healthcare facilities, patients and families, and medical personnel. Some of the features:
Check appointment schedules
Requests an appointment
Check lab results
Examine statements
Request a prescription refill
Complete new patient intake forms & much more!
Providers can send messages such as appointment reminders, electronic statements and lab results
to patients, via the patient portal. Providers can better communicate with their own patients. The
attending doctor can easily communicate with patients’ other attending physicians without the
potential delay of traditional mail or phone messages. You can rest assured our data is always
exchanged in a HIPAA compliant and secure fashion.
It seems that nowadays acceptable Client Services and Support or almost nonexistent.
Succor Consulting Group’s Superior Client Service and Support systems are designed to enhance the
level of your satisfaction – that is, the feeling that our products and services have exceeded your
expectation, and our Support is extraordinary in our industry.
We value you and the relationship you have entrusted in us, and take a proactive approach
in providing you and your practice or hospital with the best overall experience possible, no matter
what levels of solutions we are providing to you. SCG, Inc. has developed a unique plan to aid in the
systematic improvement of your organization with our professional and friendly staff, who
understands that the Client Service and Support experience can change the entire perception you
will have when working with Succor Consulting Group, Inc.
Systems Integration Succor Consulting Group’s Systems Integration Consulting helps clients solve business challenges, accelerate business innovation and create opportunities to drive high performance. Our deep industry knowledge, worldwide reach, specialized people and unique approach make us a global leader. We work with you and your medical establishment to understand your goals and we have a clear vision of how to seamlessly integrate an accelerated solution to help meet those goals. Whether using emerging technologies, our custom development capability or established packaged software from market leaders, we solve industry-specific and shared enterprise problems. SCG, Inc. will help your organization cross into the realm of high performance at an accelerated pace. We have the capabilities to help your organization cross into the realm of high performance at an accelerated pace. In addition, we understand that any new solution must scale fast and complement existing systems and business processes to deliver value, whether they be EHRs, Practice Management Systems or anything else you may want to integrate. The foundation of our Systems Integration Division—our technology experience, our passion for research and innovation, our relationships with our clients and alliance partners and our industrialized approach—is our people. We have assembled a monumental team of highly motivated and deeply skilled SI professionals who operate as a global network and share a commitment to high performance. Whatever your Systems Integration needs are, we can handle the task.
Unified Communications (Amcom Communications) Unified communications is the integration of real-time communication services such as instant messaging, presence information, telephony (including IP telephony), video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Succor Consulting Group’s arsenal of Unified Communications products and services is the clear leader in end-to-end, mission-critical communication solutions for physician practices and hospitals. Just a few of our offerings:
Contact Center Solutions o Operator Console o Web-Based Directory, Messaging & Calendar Services o Physician Directed Communications o Mass Notification & Incident Communications o Enhanced 911 o Call Center Recording o Speech Recognition
Encrypted Smartphone and Tablet Messaging Scheduling
o On-Call Scheduling o Duties Hours Tracking
Enhanced 911 Solutions 911 Call Center Solutions Mass Notification and Incident Communications Mobile Event Notification Paging & Infrastructure Devices
o On-Site Paging o Wide Area Paging
Web Design & Development (WebforMed) Succor Consulting Group, Inc. offers end to end solutions for online marketing of your
medical practice or hospital with our experienced and dedicated “WebforMed” team of
professionals. Our services include medical website design, search engine marketing, business and
competitive analysis, strategic planning and execution of a comprehensive marketing strategy for
your medical practice and much more.
The Internet plays an integral role in our everyday lives and patients are now turning to the
web for answers to their medical concerns more frequently. A professional, informative and
interactive website helps provide your patients and future patients with an in-depth look at your
practice and acts as an educational resource to your visitors; i.e., conditions, treatments and
procedures.
SCG’s “WebforMed” Division allows you to easily create your own personalized website
with a wide range of content, specific to your healthcare specialty. You have the choice of using our
content to showcase your website or adding your own information to produce a unique website for
your practice. Our website packages provide all-inclusive comprehensive websites, Internet
marketing, patient resource development and dedicated support. Our relationship with you follows
a development path of consulting, researching, designing, publishing, search engine
optimization/marketing, support, reporting, growth and more. Some of our features include:
Web Hosting (WebforMed) Succor Consulting Group’s HIPAA/HITECH Compliant “WebforMed” Web Hosting provides medical practices and hospitals with the infrastructure, environment and tools needed to build and manage quality websites. Take advantage of our high performing data center environment and redundant network to ensure high availability and access to your site. We offer multiple options for web hosting based on your needs.
Worldwide Visibility: Network connectivity and advertised IPs provides visibility worldwide so that your patients can find you.
Flexible Hosting: Shared, dedicated and colocation options and a staff that works with you to fit your needs.
Windows or Linux: We have experts in multiple operating systems to fit your requirements. Superior Connectivity: Access to Tier 1 providers, a redundant MPLS network with
International access and custom connectivity options. Private and Secure: Our secure and fully monitored data center environment features
multiple layers of physical and virtual security along with expert staff to offer you the best possible uptime.
Website Archiving (WebforMed) When you choose our “WebforMed” hosting solution you will automatically get HIPAA
Compliant domain archival and backup services. This archival solution ensures a backup of your
domain and all of the files that make up your website, giving you peace of mind that if there were
ever an intrusion or site corruption, the website could be easily replaced by the archive backup and
your practice or hospital back online within minutes.
Web Filtering Succor Consulting Group, Inc. offers top-of-the-line Web Filtering Services.
A highly efficient web filter (URL filter / internet filter) requiring minimal administration SaaS (Cloud) based security service requiring no local software installation All traffic is routed through SCG’s web proxy where it is thoroughly analyzed Actions are taken based on granular organization/group/user-level settings Hard block sites, completely blocking access to the site
Softblock sites, allowing access to sites after warning for an unlimited or limited amount of time
Built in optional anti-virus scanner, with on-the-fly scanning Unlimited number of custom categories can be added
Wireless Mesh Systems Wireless Mesh Systems were created to combine infrastructures over vast distances, which also includes multi network connectivity. Succor Consulting Group, Inc. provides highly trained, certified network/system engineers for all of your telecommunication needs. Hospitals and Healthcare Organizations can benefit by increasing network connectivity, ensuring 99.99% uptime, providing enhanced wireless security, and bridging connectivity to satellite offices and hospitals within a specified region. This can also provide another stream of revenue for a hospital who provides wireless services to other individual physician practices in the area, for a premium. Workflow Management Having the ability to control all of our practice’s or hospital’s processes through digital workflows accelerates your operations, increases transparency, and improves the availability of information. Succor Consulting Group’s Integrated Workflow Management adapts to your preference and style, enabling you to truly personalize your operations, whatever system or solution you may be using. Our system is flexible enough to mirror your existing processes and innovative enough to revitalize them through powerful collaboration tools.