ScenarioVideoTab 3Tab 4Tab 5Tab 6. ScenarioVideoTab 3Tab 4Tab 5Tab 6Scenario 1a Here’s a demo scenario. Click the forward button to get started.

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

Here’s a demo scenario.

Click the forward button to get started.

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

Tony reports to you. He was supposed to deliver a report to the QA department last Friday.

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

When you spoke with Tony last week, he said he’d be able to submit the report ahead of schedule.

You recall seeing him leave work early on Friday afternoon.

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

You just found out that the report was never delivered to QA.

It’s now two business days overdue.

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

Your first priority is to set a safe tone so Tony feels comfortable talking with you about the problem.

Review the options and select the one that best sets the tone.

I noticed you blew out of work early. Didn’t you care about your commitment to finishing the report?

The QA Manager just told me that she never got the report. Now I’ll have to try to make amends with her.

I found out the QA report was never submitted. I want to understand what happened so we can make it right.

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

Your first priority is to set a safe tone so Tony feels comfortable talking with you about the problem.

Review the options and select the one that best sets the tone.

The QA Manager just told me that she never got the report. Now I’ll have to try to make amends with her.

I found out the QA report was never submitted. I want to understand what happened so we can make it right.

I noticed you blew out of work early. Didn’t you care about your commitment to finishing the report?

Hmm. Have you made some assumptions here? Will Tony feel safe about discussing the problem openly with you? Or will he feel accused?

See if there’s a better choice.

CLOSE

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

Your first priority is to set a safe tone so Tony feels comfortable talking with you about the problem.

Review the options and select the one that best sets the tone.

I noticed you blew out of work early. Didn’t you care about your commitment to finishing the report?

I found out the QA report was never submitted. I want to understand what happened so we can make it right.

The QA Manager just told me that she never got the report. Now I’ll have to try to make amends with her.

Well… you might be speaking truthfully, but that response makes it seem like you’re only concerned with your own needs.

See if you can find a response that helps establish common ground.

CLOSE

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

Your first priority is to set a safe tone so Tony feels comfortable talking with you about the problem.

Review the options and select the one that best sets the tone.

I noticed you blew out of work early. Didn’t you care about your commitment to finishing the report?

The QA Manager just told me that she never got the report. Now I’ll have to try to make amends with her.

I found out the QA report was never submitted. I want to understand what happened so we can make it right.

Good choice! You opened the conversation firmly and supportively!

Now we’ll move on to the next step: sharing your observations.

NEXT

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Scenario

That’s the end of this demo.

Click another tab to see more.

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Video

Here I inserted a rounded rectangle with a gradient outline to cover the slide design.

This frees up the screen to add more content without worrying about the background design.

Click the forward button.

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Video

Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Tab 3

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Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Tab 4

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Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Tab 5

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Scenario Video Tab 3 Tab 4 Tab 5 Tab 6Tab 6

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