SCDL C PGDBA - Principle Practices of Managementscdlpgdba.weebly.com/uploads/4/6/5/9/4659319/principle...Principles & practices of Management The products that are grouped under strategic

ppm vishLIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The BlankQuestion Maintaining discipline and ________ those who perform

properly, is an element of direction.Correct Answer ControllingYour Answer Controlling

Multiple Choice Multiple AnswerQuestion The products that are grouped under strategic business units

share common factors, like :-Correct Answer Underlying technology , The market , The skillYour Answer Underlying technology , The market , The skill

Multiple Choice Multiple AnswerQuestion Fredrick Winslow Taylor's Mechanism of scientific management

includes :-Correct Answer Scientific task setting , Planning task setting ,

Standardization of toolsYour Answer Scientific task setting , Planning task setting , Standardization

of tools

Multiple Choice Multiple AnswerQuestion The factors measuring the morale of the workers and ascertain

whether it is increasing or diminishing can be listed as :-Correct Answer Absenteeism , Number of accidents , GrievancesYour Answer Absenteeism , Number of accidents , Grievances

Match The FollowingQuestion Correct Answer Your Answer

Social effectiveness This component allows you to settle disputes amicablyThis component allows you to settle disputes amicably

Alfred Bennet He is the father of intelligence quotient He is the father ofintelligence quotient

Daniel Goleman He is an American Behavioural Scientist He is an AmericanBehavioural Scientist

Empathy It is a component of leadership due to the rapid pace ofglobalisation It is a component of leadership due to the rapid pace of

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Principles & practices of Management The products that are grouped under strategic business units share common factors, like :-Correct Answer :-Underlying technology , The market , The skill

FredrickWinslow Taylor's Mechanism of scientific management includes :-Correct Answer :-Scientific task setting , Planning task setting ,Standardization of tools The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as :-Correct Answer :-Absenteeism , Number of accidents , Grievances Safety needs are those where the person feel important and must also receive recognition from others.Correct Answer :-FalseHow many channels are there through which corporate governance may bear on performance?Correct Answer :-Five

Services are defined as the art and science of managing :-Correct Answer :-The expectations of others ,The experiences of people ,The demands of the customer

One of the external environment factors that influences Management isCorrect Answer :-Legal

Management isCorrect Answer :-Creative

The purpose of communication is informing others and becoming informed, directing others and being directed and :-Correct Answer :-Influencing others and being influenced A set of actions that you start with and must maintain is also called as ________.Correct Answer :-Strategy

Planning is mainly concerned with looking ahead in the future, what is it that provides the necessary raw material for correct Correct Answer :-Forecasting

Learning from mistakes is often more powerful than learning from success.Correct Answer :-True

What shrinks working memory and so has the ability to think clearly?Correct Answer :-Emotional distress

The four A's of the service section are acceptability, ________ ,affordability, vailability.Correct Answer :-Awareness

It is said that always lines of communication should be open.Correct Answer :-True

Which Indian pharma company has recently started an SBU?Correct Answer :-Ranbaxy

Management is not just aCorrect Answer :-Process

A vision statement should have the following components :-Correct Answer :-Ability to inspire people , Achievable , Precise and objective

New companies feel that ________ is the most appropriate typeof alliance.Correct Answer :-Joint-venture

Who proposed the first theory called the hierarchy of needs theory?Correct Answer :-Abraham Maslow The family owned businesses like Tata and Birla, also face major fears likeCorrect Answer :-Right successor , Stumbling self confidence , Lack of professional management

Under the characteristics of a learning organization what is it that is recognized as strength?Correct Answer :-Diversity

What articulates the long-term goals of an enterprise?

ppm vishLIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The BlankQuestion Maintaining discipline and ________ those who perform

properly, is an element of direction.Correct Answer ControllingYour Answer Controlling


share common factors, like :-Correct Answer Underlying technology , The market , The skillYour Answer Underlying technology , The market , The skill

Multiple Choice Multiple AnswerQuestion Fredrick Winslow Taylor's Mechanism of scientific management

includes :-Correct Answer Scientific task setting , Planning task setting ,

Standardization of toolsYour Answer Scientific task setting , Planning task setting , Standardization

of tools


whether it is increasing or diminishing can be listed as :-Correct Answer Absenteeism , Number of accidents , GrievancesYour Answer Absenteeism , Number of accidents , Grievances


Social effectiveness This component allows you to settle disputes amicablyThis component allows you to settle disputes amicably

Alfred Bennet He is the father of intelligence quotient He is the father ofintelligence quotient

Daniel Goleman He is an American Behavioural Scientist He is an AmericanBehavioural Scientist

Empathy It is a component of leadership due to the rapid pace ofglobalisation It is a component of leadership due to the rapid pace of

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ppm vishglobalisation

True/FalseQuestion Safety needs are those where the person feel important and must

also receive recognition from others.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion How many channels are there through which corporate

governance may bear on performance?Correct Answer FiveYour Answer Five

Multiple Choice Multiple AnswerQuestion Services are defined as the art and science of managing :-Correct Answer The expectations of others , The experiences of people , The

demands of the customerYour Answer The expectations of others , The experiences of people , The

demands of the customer

Multiple Choice Multiple AnswerQuestion The definition of decision involves following characteristics :-Correct Answer Rationality , Commitment , Mental ProcessYour Answer Rationality , Commitment , Mental Process

Multiple Choice Single AnswerQuestion One of the external environment factors that influences

Management isCorrect Answer LegalYour Answer Legal

Multiple Choice Single AnswerQuestion Management isCorrect Answer CreativeYour Answer Productive

Select The BlankQuestion Service sector has grown because of ________.Correct Answer ContractingYour Answer Contracting

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Multiple Choice Single AnswerQuestion The purpose of communication is informing others and becoming

informed, directing others and being directed and :-Correct Answer Influencing others and being influencedYour Answer Understanding others and being understood

Select The BlankQuestion A set of actions that you start with and must maintain is also

called as ________.Correct Answer StrategyYour Answer Strategy

Multiple Choice Single AnswerQuestion Planning is mainly concerned with looking ahead in the future,

what is it that provides the necessary raw material for correct planning ?Correct Answer ForecastingYour Answer Forecasting


Zurich Hero group Hero group

ING Group Vyasa Bank Vyasa Bank

STANDARD LIFE HDFC HDFC

AMP Sanmar Sanmar

True/FalseQuestion Learning from mistakes is often more powerful than learning

from success.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion What shrinks working memory and so has the ability to think

clearly?Correct Answer Emotional distressYour Answer Emotional distress

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Multiple Choice Single AnswerQuestion Management is the combination of Arts, Science andCorrect Answer ProfessionYour Answer Profession

Select The BlankQuestion The four A's of the service section are acceptability, ________ ,

affordability, availability.Correct Answer AwarenessYour Answer Awareness

True/FalseQuestion It is said that always lines of communication should be open.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Which Indian pharma company has recently started an SBU?Correct Answer RanbaxyYour Answer Godrej

Multiple Choice Single AnswerQuestion Management is not just aCorrect Answer ProcessYour Answer Process

Select The BlankQuestion The ________ principle, which is the inherent process in

organization through which authority, the antecedent co-coordinativeprinciple, permeates the entire organized structure.Correct Answer ScalarYour Answer Scalar

Multiple Choice Multiple AnswerQuestion A vision statement should have the following components :-Correct Answer Ability to inspire people , Achievable , Precise and objective

Your Answer Ability to inspire people , Achievable , Precise and objective

Select The BlankQuestion New companies feel that ________ is the most appropriate type

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ppm vishof alliance.Correct Answer Joint-ventureYour Answer Joint-venture

Multiple Choice Single AnswerQuestion Who proposed the first theory called the hierarchy of needs

theory?Correct Answer Abraham MaslowYour Answer Abraham Maslow

Multiple Choice Multiple AnswerQuestion The family owned businesses like Tata and Birla, also face major

fears likeCorrect Answer Right successor , Stumbling self confidence , Lack of

professional managementYour Answer Right successor , Stumbling self confidence , Lack of

professional management

Multiple Choice Single AnswerQuestion Under the characteristics of a learning organization what is it that

is recognized as strength?Correct Answer DiversityYour Answer Ideas

Multiple Choice Single AnswerQuestion What articulates the long-term goals of an enterprise?Correct Answer Vision StatementYour Answer Vision Statement

Multiple Choice Multiple AnswerQuestion Elements of direction are :-Correct Answer Maintaining discipline , Motivation of subordinates ,

Rewarding good performanceYour Answer Maintaining discipline , Motivation of subordinates ,

Rewarding good performance

True/FalseQuestion The contribution of the service sector to the employment

generation has been proportionate.Correct Answer FalseYour Answer False

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ppm vishMultiple Choice Single AnswerQuestion One of the internal environment factors that influences

management isCorrect Answer PlaceYour Answer Place

True/FalseQuestion The heart of administration is the directing function.Correct Answer TrueYour Answer True

Select The BlankQuestion A mental condition of a egoistic man where his demands are never

fulfilled is also referred to as ________.Correct Answer Restless equilibriumYour Answer Restless equilibrium

True/FalseQuestion It is said that no company is allowed to deal in life and non-life

insurance as a single entity.Correct Answer TrueYour Answer True

Select The BlankQuestion To establish contact with the creator ________ helps us to

transfer our minds and reach at the goal.Correct Answer Yogic processes, social norms and valuesYour Answer Yogic processes, social norms and values

True/FalseQuestion Service sector in India dominates half of our national income.Correct Answer TrueYour Answer True

True/FalseQuestion Indian business families are still avoiding joint ventures and

tie-ups.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Most Indian business houses go for restructuring exercise,

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ppm vishthrough :-Correct Answer Demerger , Merger , TakeoverYour Answer Merger , Takeover

Select The BlankQuestion ________ acts are done willfully and not by chance.Correct Answer VirtuousYour Answer Virtuous

Multiple Choice Multiple AnswerQuestion The factors which should be included on the part of managers

when dealing with subordinates are :-Correct Answer Loyalty , DevotionYour Answer Loyalty , Devotion

Multiple Choice Multiple AnswerQuestion The service sector has grown because of reasons mentioned below

:-Correct Answer Tendency of distributing specialized knowledge and

technology capital for labour in the manufacturing industry , Technology nolonger gives a competitive edge to manufacturing activities in the globalscenario , As income increases, consumer demands for services increasefaster than those for goodsYour Answer Tendency of distributing specialized knowledge and

technology capital for labour in the manufacturing industry , Technology nolonger gives a competitive edge to manufacturing activities in the globalscenario , As income increases, consumer demands for services increasefaster than those for goods

Multiple Choice Multiple AnswerQuestion The different types of motivators would be :-Correct Answer Positive , External , FinancialYour Answer Positive , Financial

True/FalseQuestion The technique of control is associated with planning, as a part of

scientific management.Correct Answer TrueYour Answer True

Select The BlankQuestion Business ethics can be defined as the study of what is ________

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ppm vishfor the business.Correct Answer Good and rightYour Answer Good and right

True/FalseQuestion The Indian consumer does not see shopping as an end in itself.Correct Answer FalseYour Answer False

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LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/FalseQuestion Board members should have an independent sense of

judgment.Correct Answer True

Your Answer False

True/FalseQuestion Event management in India is an ancient activity.

Correct Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion Organizing is defined in different ways, viz.

Correct Answer Process , Relationship , Corporate citizen

Your Answer Process , Relationship

Select The BlankQuestion Charles Babbage built the first prototype of modern ________.

Correct Answer Computers

Your Answer Computers


organization through which authority, the antecedent co-coordinative principle, permeates the entire organized structure.

Correct Answer Scalar

Your Answer Functional

Multiple Choice Single AnswerQuestion It is said that 'Delegation is the key to control' and

Correct Answer information is guide to control

Your Answer information is basis of control

Multiple Choice Single AnswerQuestion Which is the technique where the completion of all tasks is

checked in the order planned in the time scheduled is known asCorrect Answer Critical path method

Your Answer Critical path method

Multiple Choice Multiple AnswerQuestion Application of general management functions to the insurance

sector isCorrect Answer co-ordinating , controlling , directing

Your Answer capitalizing

True/FalseQuestion Lower level managers need EQ most.


Your Answer True

Multiple Choice Multiple AnswerQuestion Certain important motivational techniques are

Correct Answer Monetary incentives , Job-based techniques , MBO techniques

Your Answer Monetary incentives , Job-based techniques , MBO techniques

Multiple Choice Multiple AnswerQuestion Future of Insurance sector would be

Correct Answer new players taking over the market , improved customer service, strong hold of nationalized players

Your Answer new players taking over the market , improved customer service, strong hold of nationalized players


Service sector is notinfluenced by this system

licensing system licensing system

Functional managementchallenges

Management accountingand taxation

This influences the servicesector

Corporatization ofservices

Accountants Accountants

Reason for expansion ofservice sector

Failure to sustain anadvantage inmanufacturing activities

The service sectordominates the Indianeconomy

True/FalseQuestion Procedures establish a useful method of doing work and thus it

can eliminate friction between departments.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion In the complex new liberalized economy business families face

common problems such asCorrect Answer Unproductive labour , Falling share value , Transnational attach

Your Answer Unproductive labour , Falling share value

Select The BlankQuestion Individuals are encouraged to develop________,to speak out, to

challenge actions.Correct Answer ideas

Your Answer ideas

Select The BlankQuestion Business ________ is the calculation of probable events to

provide against future.Correct Answer forecasting

Your Answer planning

Select The BlankQuestion Being more attuned to the feelings of those you work with is a

benefit of ________.Correct Answer Emotional Quotient

Your Answer Emotional Quotient

Multiple Choice Single AnswerQuestion Communication forms the link between every individual and

between one group and the other groups, what are the mainfacts which flow through individuals at various levels.

Correct Answer concepts, opinions

Your Answer concepts, opinions

Multiple Choice Multiple AnswerQuestion RBI's present report on currency and finance divides the sector

intoCorrect Answer consumer services , Govt. services , producer services

Your Answer consumer services , producer services

True/FalseQuestion It is that top leadership fails to teach the MBO philosophy largely

because, very often it is itself not motivated.Correct Answer True

Your Answer True

True/FalseQuestion Pursuit of excellence is an ethical principle.

Correct Answer True

Your Answer False

Multiple Choice Single AnswerQuestion Delegation is required in which type of organization?

Correct Answer All type of organizations

Your Answer Big type of organizations


Leading companies in thissector of eventmanagement

Whizcraft EntertainmentLtd, Midas Events,Fountain Head


Problems faced by eventmanagement industry

In addition to theentertainment tax, anevent managementcompany is also requiredto pay service tax


Areas of operations inevent management

Celebrity management,television events


Definition of eventmanagement

Events are theoccurrences designed formarketing interests


Select The Blank

Question If you don't know what you want to achieve, don't call in the________.

Correct Answer Consultant

Your Answer Subordinate

True/FalseQuestion Peter Drucker various publications have sold about 5 -6 million

copies worldwide.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Name the books on management written by Peter Drucker.

Correct Answer The practice of management , Management, tasks,responsibility , Frontiers of Management

Your Answer Frontiers of Management , The practice of management ,Management, tasks, responsibility

Multiple Choice Single AnswerQuestion Who is primarily known for his Time and motion studies?

Correct Answer Frank Gilberth

Your Answer F.W.Taylor

Multiple Choice Single AnswerQuestion What is the set-up of an organization?

Correct Answer Relationships

Your Answer Communication

True/FalseQuestion The Indian consumer does not see shopping as an end in itself.


Your Answer False

Multiple Choice Multiple AnswerQuestion The major books on social and political analysis by Peter

Drucker are :Correct Answer The future of industrial man , The age of discontinuity , Drucker

on Asia

Your Answer The future of industrial man , The age of discontinuity , Druckeron Asia

Multiple Choice Single AnswerQuestion What can act as a self-regulation enabler?

Correct Answer Audit

Your Answer Planning report

True/FalseQuestion Demand forecast is one of the popular forecasts.

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Of which kind of advertising is event a form?

Correct Answer interactive

Your Answer related

Select The BlankQuestion General Insurance corporation was nationalized in________.

Correct Answer 1972

Your Answer 1971

Select The BlankQuestion Different rates are levied by different states for ________ tax.

Correct Answer entertainment

Your Answer entertainment

Select The BlankQuestion Morale is the term usually applied to armed forces during war

time and athletics teams. It refers to team spirit and ________ ofpeople for a common purpose.

Correct Answer togetherness

Your Answer confidence

Multiple Choice Multiple Answer

Question Steps to be taken into consideration while whistle blowing are:

Correct Answer examining your motives , verifying and documenting yourinformation , sticking to the facts

Your Answer examining the organizational environment , examining yourmotives , verifying and documenting your information , stickingto the facts

True/FalseQuestion Actuary is one who specializes in the mathematics of insurance.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Few of the benefits of direction are

Correct Answer ensures stability and balance , secures employees co-operation, facilitates change in organisation

Your Answer ensures stability and balance , secures employees co-operation, facilitates change in organisation

Select The BlankQuestion A method of grouping the business of a multi-business

corporation, which helps in strategic planning, is ________.Correct Answer scientific

Your Answer strategic


whether it is increasing or diminishing can be listed asCorrect Answer Absenteeism , No. of accidents , Grievances

Your Answer Absenteeism , Grievances

Select The BlankQuestion The concept of value and the concept of maximization of value

are related to________concept of Ethics.Correct Answer Consequentialism

Your Answer Subjectivism

Multiple Choice Multiple AnswerQuestion The family owned businesses like Tata and Birla, also face

major fears likeCorrect Answer Right successor , Stumbling self-confidence , Lack of


Your Answer Right successor , Lack of professional management

Multiple Choice Single AnswerQuestion The important point to be noted under the definition of learning

organizations isCorrect Answer Development of collective as well as individual learning

Your Answer Development of collective as well as individual learning

Multiple Choice Single AnswerQuestion What is the fundamental tool employed by managers in directing

their subordinates ?Correct Answer Order

Your Answer Decision

Multiple Choice Single AnswerQuestion Where is the attack on business families coming from

Correct Answer Transnationals

Your Answer Transnationals

Multiple Choice Single AnswerQuestion What does decoding mean ?

Correct Answer Message interpretation

Your Answer Message interpretation

1PP

LIST OF ATTEMPTED QUESTIONS AND ANSWERS pp5Question Professional managers help organizations in chalking out which type of

strategies?Correct Answer CorporateYour Answer Corporate

Question Features of Management are as followsCorrect Answer goal oriented , universal , continuous processYour Answer goal oriented , universal , continuous process

Question Management is multidisciplinary, it includes knowledge/ information fromCorrect Answer economics , maths , psychologyYour Answer economics , maths , psychology

Question The external environmental factors that influence management areCorrect Answer economic changes , political , technological, Leagal, Social, Cultural,Climatic,

Global,Ethical,Moral

Question : The Internal environmental factor that influence management areanswer : Place, Labour,machines,Money

Question The features of art is as followsCorrect Answer skill , knowledge , creativityYour Answer skill , knowledge , creativity

Question Any discipline to be called as profession must fulfill the following conditionsCorrect Answer requires definite period of learning , centralized rule making authority ,

enforceable code of conductYour Answer requires definite period of learning , centralized rule making authority ,

enforceable code of conduct


Management can be applied everywhere Management is universal Management isuniversal

Management is dynamic Changes as per time Changes as per time

Manager does not require any specific qualification Anybody can become a manager Anybodycan become a manager

Knowledge based decision-making . Instead of intuition Instead of intuition

Professional managers may Question of accountability of Performance Question ofaccountability of Performancehave only salary-stake

Question Correct Answer Your Answer

Art Skill Skill

Code of Conduct Profession Profession

Predictive Power Science Science

2PP

Management Creative Dynamic

Professional Manager Dynamic Creative

Question Revenue model is a challenge in the service sector.Correct Answer TrueYour Answer True

Question The contribution of the service sector to GDP has been less thanproportionate to

Correct Answer employmentYour Answer employment

Question The scope for retailing in India is great as it is dominated by the________.Correct Answer unorganized sectorYour Answer unorganized sector

Question Focus on savings and high bargaining interests of the consumer is anobstacle in retail development in India.

Correct Answer TrueYour Answer True

Question Events are occurrences designed for ________ interests.Correct Answer marketingYour Answer marketing

Question Which of the following is not an area of operation of event management?Correct Answer bankingYour Answer banking

Question Name the leading event management companies in IndiaCorrect Answer Midas , Pinnacle , WizcraftYour Answer Midas , Pinnacle , Wizcraft

Question Foreign insurance companies can appoint majority directors on the companyboard.

Correct Answer FalseYour Answer False

Question Life Insurance Corporation was nationalized by merging how many privateinsurance companies?

Correct Answer 245Your Answer 245

Question In the insurance sector the rules governing the foreign companiesCorrect Answer are 26% of equity participation , affect only special resolutions , do not appoint

majority directors on the company boardYour Answer are 26% of equity participation , affect only special resolutions , do not appoint

majority directors on the company board

Question Future of Insurance sector would beCorrect Answer new players taking over the market , improved customer service , strong hold

of nationalized playersYour Answer new players taking over the market , improved customer service , strong hold of

3PP

nationalized players

Question The objectives in corporate governance areCorrect Answer growth , stability , shareholders value maximizationYour Answer growth , stability , shareholders value maximization

Question Individuals are encouraged to develop________,to speak out, to challengeactions.

Correct Answer ideasYour Answer ideas

Question Learning from mistakes is often more powerful than learning from________.Correct Answer SuccessYour Answer Success

Question What criterion is that which the SBU must meet which is neither too large nortoo small?

Correct Answer Proper sizeYour Answer Proper size

Question What is the authority for the SBU which is delegated to each person headingit, and can adapt quickly to any environmental change?

Correct Answer Decision-makingYour Answer Decision-making

Question Intelligence quotient is the measurement of one's ?Correct Answer IntelligenceYour Answer Intelligence

Question Decreased productivity is a cost of low IQ.Correct Answer FalseYour Answer False

Question Being ________ requires high level of optimism and persistence despiterejection.

Correct Answer Self-MotivatedYour Answer Self-Motivated

Question The experts who dealt in Behavioral Sciences are :Correct Answer Max Weber , Vilfredo Pareto , Elton MayoYour Answer Max Weber , Vilfredo Pareto , Elton Mayo

Question Under McKinsey's 7 S model, the soft S's are:Correct Answer Style , Staff , SkillsYour Answer Style , Staff , Skills

Question Unity of command means that employees should receive orders from onesuperior only.


Question W.Edward Deming introduced quality control in Japan.Correct Answer TrueYour Answer True

Question The characteristics of knowledge worker would be

4PP

Correct Answer egoistic , right consciousYour Answer egoistic , right conscious

Question The purpose of life is to raise from ________ to rajasCorrect Answer TamasYour Answer Tamas

Question It is said that waking and dream world are both illusions, according tovedanta world as ________.

Correct Answer Maya MithyaYour Answer Maya Mithya

Question Successful consultants should promote their consultancy through what ?Correct Answer NetworkYour Answer Network

Question Under the role of management consultant, consultant acts as aCorrect Answer Motivator , Leader , CounselorYour Answer Motivator , Leader , Counselor

Question Planning is based on future conditions which are dynamic, hence it is said tobe

Correct Answer FlexibleYour Answer Continuous

Question The process of forecasting is based onCorrect Answer Future trends , Current analysis , Past performanceYour Answer Future trends , Current analysis , Past performance

Question Demand forecast is one of the popular forecasts.Correct Answer TrueYour Answer True

Question Advantage of delegation of authority results in prompt ________.Correct Answer Decision-makingYour Answer Decision-making

Question Delegation and decentralization are closely related to each other.Correct Answer TrueYour Answer True

Question the heart of administration is the directing function.Correct Answer TrueYour Answer True

Question Maintaining discipline and ________ those who perform properly, is anelement of direction.

Correct Answer controllingYour Answer rewarding

Question Managerial function of control is the ________ and correction of performanceof various activities.

Correct Answer measurementYour Answer measurement

Question Which modern trend calls for systematic attempt at controlling ?

5PP

Correct Answer DecentralisationYour Answer Decentralisation

Question "Control maintains the equilibrium between ends and means, output andefforts' by according to

Correct Answer Peter DruckerYour Answer Peter Drucker


Question Management has been defined as the creation and direction of the internalenvironment in an enterprise

Correct Answer FalseYour Answer False creation and maintenance

Question Name the various characteristics of scienceCorrect Answer organized knowledge , cause and effect relationship , predictive powerYour Answer organized knowledge , cause and effect relationship , predictive power

Question Wrong medium of communication is a physical barrier.Correct Answer FalseYour Answer False

Question Govt. services comprise________, defence and social goods .Correct Answer public administrationYour Answer public administration

Question Services are defined as the art and science of managingCorrect Answer the expectations of others , the experiences of people , the demands of the

customerYour Answer the expectations of others , the experiences of people

Question How many billion dollars is our Retailing sector estimated to be?Correct Answer $ 180 billionYour Answer $ 180 billion

Question Corporate governance aims atCorrect Answer better transparency , ethics , accountabilityYour Answer better transparency , ethics , accountability

Question ________is a tool for corporate governance.Correct Answer communicationYour Answer communication

Question Deontological ethics believe that mature persons have inadequate capacity toreason.

Correct Answer FalseYour Answer False not inadeauate but adequate

Question To which environment is learning environment adaptive?Correct Answer ExternalYour Answer External

Question Advantages of SBU's areCorrect Answer Quick response to environmental changes , Increased focus on products and

6PP

market , Facilitating development of General ManagersYour Answer Quick response to environmental changes , Maintaining a uniform corporate

image , Increased focus on products and market

Question Being more attuned to the feelings of those you work with is a benefit of________.

Correct Answer Emotional QuotientYour Answer Empathy

Question Charles Babbage built the first prototype of modern ________.Correct Answer ComputersYour Answer Computers

Question Which famous management consultancy first adopted the 7 S model?Correct Answer McKinsey & Co.Your Answer McKinsey & Co.

Question The 7 S Framework first appeared in 'The Art of Japanese management' byRichard Pascale and Anthony Athos in 1981.


Question ________ says you are the product of your past and you are bound by pastactivities.

Correct Answer Law of destinyYour Answer Law of destiny

Question Which law states that 'you get what you deserve and not what you desire'Correct Answer Law of destinyYour Answer Law of karma

Question Where is the attack on business families coming fromCorrect Answer TransnationalsYour Answer Transnationals

Question In the complex new liberalized economy business families face commonproblems such as

Correct Answer Unproductive labour , Falling share value , Transnational attachYour Answer Unproductive labour , Falling share value , Transnational attach

Question Indian business families are still avoiding joint ventures and tie-ups.Correct Answer FalseYour Answer False

Question The family owned businesses like Tata and Birla, also face major fears likeCorrect Answer Right successor , Stumbling self confidence , Lack of professional

managementYour Answer Right successor , Stumbling self confidence , Lack of professional management

Question What articulates the long-term goals of an enterprise ?Correct Answer Vission StatementYour Answer Vission Statement

Question ________ degree of delegation is that in which a superior states a particulartask to his subordinates and tells them to investigate on that task and report back.

Correct Answer Low

7PP

Your Answer Moderate

Question Organization as an establishment is considered as the ________ aspect of anenterprise.

Correct Answer PhysicalYour Answer Physical

Question An organization consists of individuals in which their formal roles andstructural positions bring them closer.



Decentralization It is viewed as an extension of delegation It is viewed as an extension ofdelegation

Organizing t is considered as a process, or any activity It is considered as a process, or anyactivity

Delegation This means to give, offer, confer and allot a major part to subordinates This means togive, offer, confer and allot a major part to subordinates

Span of management It is based on the manager of average ability It is based on the manager ofaverage ability


Organization as an establishment This is regarded as the physical aspect of an enterprise This isregarded as the physical aspect of an enterprise

Organization as a corporate citizen This is regarded as the social aspect of an organization Thisis regarded as the social aspect of an organization

Organization as a relationship This is more related with the formal and informal relationships Thisis more related with the formal and informal relationships

Organization as a structure of authority This is created out of responsibility and accountabilitystructure This is created out of responsibility and accountability structure

Question Who said, the heart of administration is the directing function.Correct Answer DimockYour Answer Dimock

Question Who said, 'Direction is telling people what to do and seeing that they do it tothe best of their ability'.

Correct Answer DaleYour Answer Dale

Question ________ behaviour is obtained when there is a one-way transmission oforders from superior to subordinates.

Correct Answer Linear

8PP

Your Answer Linear

Question Managers should be effective ________ so that they may influence theactivities of subordinates without dissatisfying them.

Correct Answer leadersYour Answer leaders

Question The meaning and purpose of control isCorrect Answer knowing exactly what work is to be done , knowing that the work has been

done or being done , knowing immediately of any delays, hold upsYour Answer knowing exactly what work is to be done , knowing that the work was not

favourable , knowing immediately of any delays, hold ups

Question Which modern trend calls for systematic attempt at controlling ?Correct Answer DecentralisationYour Answer Globalisation

Question The larger the organisation, the more easier is the control process with respectto overall results.


Question Motivating a worker is to create a need and what else on the part of a worker tobetter his present performance.

Correct Answer DesireYour Answer Devotion

Question Under the kinds of motivation, employees are different individually yet, theyall want the following things from the job.

Correct Answer Job security , Congenial associates , Fair wagesYour Answer Job security , Congenial associates , Fair wages

Question The negative type of motivators will includeCorrect Answer Fear , Force , ReprimandsYour Answer Fear , Force

Question Valency is the extent to which the outcome of the activity and its successmatters to the individual . (Level of motivation = Valency x Expectancy)



Multiple Choice Single AnswerQuestion Management is purposeful and what?Correct Answer Goal orientedYour Answer Goal oriented

Multiple Choice Single AnswerQuestion Management exists at which levels of the organization?Correct Answer AllYour Answer All

True/FalseQuestion Management is just a list of functions.Correct Answer False

9PP

Your Answer False

True/FalseQuestion Science has no predictive powerCorrect Answer FalseYour Answer False

True/FalseQuestion Professional management signifies separation of ownership and management.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Communication barriers in the international environment areCorrect Answer Loss by transmission , Loss by poor retention , Poor listeningYour Answer Loss by transmission , Loss by poor retention , Natured evaluation


Selective Perception In communication this means that they hear what they want to hear andignore other information In communication this means that they hear what they want to hear andignore other information

Semantic Distortion This type of communication is said to be deliberate or accidental Peoplerespond to information overload by disregarding certain information

Secrecy There is a large amount of information which is withheld bec' it will cause jealousyListening demand full attention and discipline

Oral Communication Frequently used by supervisors at the shop floor and by middle levelmanagers This type of communication is said to be deliberate or accidental

Select The BlankQuestion Service sector has grown because of________.Correct Answer contractingYour Answer contracting

Multiple Choice Single AnswerQuestion What is the meaning of no physical transferability of services?Correct Answer intangibilityYour Answer intangibility

Multiple Choice Single AnswerQuestion The service sector has expanded relentlessly in the past decades. Which of the

following events gave it pre-eminence?Correct Answer explosion of information technologyYour Answer virtual stagnation in agriculture

Multiple Choice Single AnswerQuestion Which of the options best describes the employment capacity of the retailing sector?

It is theCorrect Answer second largest employer after agricultureYour Answer second largest employer after agriculture

10PP

Select The BlankQuestion The scope for retailing in India is great as it is dominated by the________.Correct Answer unorganized sectorYour Answer unorganized sector

Multiple Choice Multiple AnswerQuestion The various departments that an event management company will have areCorrect Answer creative , production , client servicingYour Answer creative , production , client servicing

True/FalseQuestion Foreign insurance companies can appoint majority directors on the company board.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Future of Insurance sector would beCorrect Answer new players taking over the market , improved customer service , strong hold



Multiple Choice Single AnswerQuestion Audit is an effective tool of corporate governance and can act/enableCorrect Answer self-regulationYour Answer self-regulation

Multiple Choice Multiple AnswerQuestion The channels through which corporate governance may bear on performance are

activated through several structural and institutional factors as followsCorrect Answer legal, political and regulatory environment , financial structure of corporation ,

structure and functioning of co.Your Answer legal, political and regulatory environment , financial structure of corporation ,

structure and functioning of co.

Multiple Choice Multiple AnswerQuestion The objectives in corporate governance areCorrect Answer growth , stability , shareholders value maximizationYour Answer growth , stability , shareholders value maximization

Select The BlankQuestion The concept of corporate governance has been attracting________in India.Correct Answer public attentionYour Answer public attention

Select The BlankQuestion ________organizations have systems, mechanisms and processes in place.Correct Answer LearningYour Answer Learning

Multiple Choice Single AnswerQuestion Name the growing developer and publisher software created by SBU's to handle

product development for each of the segments like child, youth entertainment etc.Correct Answer MindscapeYour Answer Mindscape

11PP

Multiple Choice Single AnswerQuestion People with high EQ understand people's which factor ?Correct Answer ExpectationsYour Answer Expectations

Multiple Choice Multiple AnswerQuestion EQ is born largely in the neurotransmitters if the brains limbic system that governsCorrect Answer drives , impulses , feelingsYour Answer drives , impulses , feelings

Select The BlankQuestion Being ________ requires high level of optimism and persistence despite rejection.Correct Answer Self-MotivatedYour Answer Self-Motivated

Select The BlankQuestion Henry Fayol finds ________ and responsibility to be related, with the latter arising

from the former.Correct Answer AuthorityYour Answer Authority

Multiple Choice Single AnswerQuestion Which is the second factor of the 7S model?Correct Answer StructureYour Answer Structure

True/FalseQuestion W.Edward Deming introduced quality control in Japan.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion What did chanakya write ?Correct Answer ArthashastraYour Answer Arthashastra

True/FalseQuestion India should borrow management skill from other countries but one should never

borrow the use of the mechanical arts and applied sciences -Correct Answer FalseYour Answer False

True/FalseQuestion Gita has nothing to do with leadership in managementCorrect Answer FalseYour Answer False

True/FalseQuestion Posture' and Observance' are not included under the 'yogic' exercisesCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion What is lacking in Indian business companies management ?Correct Answer ProfessionalismYour Answer Professionalism

12PP

Multiple Choice Multiple AnswerQuestion The main strategies adopted by business families for growth areCorrect Answer Raising their capital , Appoint professional manager , Technology upgradationYour Answer Raising their capital , Appoint professional manager , Technology upgradation

True/FalseQuestion Business families have started spending more on research and development.Correct Answer TrueYour Answer True

Select The BlankQuestion Many families were running the business with a law ________ stake of 15% to 20%.Correct Answer CapitalYour Answer Capital

Multiple Choice Single AnswerQuestion Planning is based on future conditions which are dynamic, hence it is said to beCorrect Answer FlexibleYour Answer Flexible

Multiple Choice Single AnswerQuestion What is indispensable to accurate internal budgeting and to setting financial and

expansion policies.Correct Answer Sales forecastingYour Answer Specific industry forecasts

Multiple Choice Multiple AnswerQuestion The steps included in the process of MBO areCorrect Answer Preliminary setting of goals at the top , Clarification of organisational goals ,

Recycling of objectivesYour Answer Preliminary setting of goals at the top , Clarification of organisational goals ,

Recycling of objectives

Multiple Choice Multiple AnswerQuestion Some of the limitations of business planning areCorrect Answer Time Consuming , Expensive device , Heavy cost of planningYour Answer Grievances , Expensive device , Heavy cost of planning

Multiple Choice Multiple AnswerQuestion The term 'span of control' is also referred to as:Correct Answer Span of management , Span of supervision , Span of authorityYour Answer Span of management , Span of supervision , Span of authority

Multiple Choice Multiple AnswerQuestion Principles of effective delegation are:Correct Answer Train the subordinates , Reward delegation , Appropriate reporting systemYour Answer Train the subordinates , Reward delegation , Appropriate reporting system

True/FalseQuestion Span of management is normally related to organization structure.Correct Answer TrueYour Answer False

Select The BlankQuestion Control, like other elements of management process has to be ________ and not an

13PP

emergency operationCorrect Answer continuousYour Answer corrective

Select The BlankQuestion In an organisation the reports that are in the form of graphs, tables etc, are called

________Correct Answer statistical reportsYour Answer statistical reports

Multiple Choice Single AnswerQuestion This is a type of motivational technique training given to the groups of managers

themselves so that they may behave with and motivate their subordinates better.Correct Answer Sensitivity trainingYour Answer Management training

Select The BlankQuestion Morale is the term usually applied to armed forces during war time and athletics

teams. It refers to team spirit and ________ of people for a common purpose.Correct Answer togethernessYour Answer initiative


Theory X Both men and boss participate and jointly determine each individual's major areas ofresponsibility. People do not have ambitions and they try to shirk responsibility

Theory Y People do not have ambitions and they try to shirk responsibility The average humanbeings, under proper conditions, do not shirk responsibility.

MBO technique Autocratic, democratic styles of leadership have their own implications foremployee motivation. Both men and boss participate and jointly determine each individual's majorareas of responsibility.

Leadership Technique The average human beings, under proper conditions, do not shirkresponsibility. Autocratic, democratic styles of leadership have their own implications foremployee motivation.


Multiple Choice Single AnswerQuestion Profession requires definite period of what?Correct Answer LearningYour Answer Learning

Multiple Choice Single AnswerQuestion Professional managers help organizations in chalking out which type of strategies?Correct Answer CorporateYour Answer Corporate

Multiple Choice Multiple AnswerQuestion Features of Management are as followsCorrect Answer goal oriented , universal , continuous processYour Answer goal oriented , universal , continuous process

14PP

Multiple Choice Multiple AnswerQuestion Management is multidisciplinary, it includes knowledge/ information fromCorrect Answer economics , maths , psychologyYour Answer economics , maths , psychology

Multiple Choice Multiple AnswerQuestion Science as a discipline has the following featuresCorrect Answer body of organized knowledge , establishes cause and effect relationshipYour Answer body of unorganized knowledge , establishes cause and effect relationship , non-

predictive

Multiple Choice Multiple AnswerQuestion Any discipline to be called as profession must fulfill the following conditionsCorrect Answer requires definite period of learning , centralized rule making authority ,



Multiple Choice Single AnswerQuestion What hampers organisational communication ?Correct Answer BarrierYour Answer Barrier

Multiple Choice Multiple AnswerQuestion The lack of communication leads toCorrect Answer information gap , disintegration , deviation from performanceYour Answer information gap , disintegration , deviation from performance

Multiple Choice Multiple AnswerQuestion The activities of the communicator while communicating a message will include,Correct Answer ideation , encoding , transmissionYour Answer encoding , response

Select The BlankQuestion ________ with sympathy can reduce some of the daily frustrations in organised life

and result in better communication.Correct Answer ListeningYour Answer Listening

Select The BlankQuestion Producer services are trade,________communication and financial services.Correct Answer transportYour Answer transport

Multiple Choice Single AnswerQuestion Services need support functions to assist its operation, they areCorrect Answer transport, telecom, powerYour Answer transport, telecom, power

Multiple Choice Single AnswerQuestion Govt. services would essentially entailCorrect Answer social goods and public administrationYour Answer social goods and public administration

Multiple Choice Single AnswerQuestion Which of the options mentioned below would be categorized as a Franchisee store?

15PP

Correct Answer Footwear storesYour Answer Super Markets

Multiple Choice Single AnswerQuestion What is one of the most significant inhibitors in customer preference while purchasing

perishable items in retail?Correct Answer proximity of marketsYour Answer customer preference to brands

Multiple Choice Single AnswerQuestion An Indian consumer isCorrect Answer one of the most diverse and demandingYour Answer one of the most diverse and demanding

True/FalseQuestion The unorganized sector is mainly concentrated in metropolitan cities.Correct Answer FalseYour Answer True


Problems faced by event management industry In addition to the entertainment tax, an eventmanagement company is also required to pay service tax In addition to the entertainment tax, anevent management company is also required to pay service tax

Areas of operations in event management Celebrity management, television events Celebritymanagement, television events

Definition of event management Events are the occurrences designed for marketing interestsEvents are the occurrences designed for marketing interests

Leading companies in this sector of event management Whizcraft Entertainment Ltd, MidasEvents, Fountain Head Whizcraft Entertainment Ltd, Midas Events, Fountain Head

Multiple Choice Single AnswerQuestion Of which kind of advertising is event a form?Correct Answer interactiveYour Answer interactive

Multiple Choice Single AnswerQuestion State Bank of India has collaborated with which foreign insurance company?Correct Answer CardiffYour Answer Cardiff

True/FalseQuestion The financial structure is not one of the five channels of corporate governance.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion Which ethical concept argues/emphasizes that all mature persons have adequate

capacity to reason and that ethical rules can be desired from such reasons?Correct Answer Deontological EthicsYour Answer Demological Ethics

16PP

Select The BlankQuestion Unethical acts are a result of________.Correct Answer Unawareness and insensitivity to issuesYour Answer Unawareness and insensitivity to issues

Select The BlankQuestion Loyalty to the________should occupy the place before loyalty to the organization.Correct Answer countryYour Answer society

Multiple Choice Multiple AnswerQuestion The products that are grouped under strategic business units share common factors,

likeCorrect Answer underlying technology , the market , the skillYour Answer underlying technology , the market , the skill

Multiple Choice Multiple AnswerQuestion Multiple Choice Multiple ResponseCorrect Answer Loyalty , DevotionYour Answer Loyalty , Devotion

Multiple Choice Multiple AnswerQuestion Peter Drucker is an expert on :Correct Answer Japanese art , History of technology , History of American statesmanYour Answer Japanese art , History of technology , History of American statesman

Select The BlankQuestion Peter Durcker's classic book is known as 'The ________ of management'.Correct Answer PracticeYour Answer Practice

True/FalseQuestion Peter Drucker various publications have sold about 5 -6 million copies worldwide.Correct Answer TrueYour Answer True

True/FalseQuestion Samartha Ramdas contributed to the conception of administration and managementCorrect Answer TrueYour Answer True

True/FalseQuestion Indian companies because of confused status have lacked self-confidence.Correct Answer TrueYour Answer True

Select The BlankQuestion One of the fears family owned businesses fear is the successful planning to the get

the right person after the business ________.Correct Answer PioneerYour Answer Pioneer

Multiple Choice Single AnswerQuestion Successful consultants should promote their consultancy through what ?Correct Answer Network

17PP

Your Answer Network

Multiple Choice Multiple AnswerQuestion International consultancy is said to beCorrect Answer Glamorous , Challenging , TrendyYour Answer Glamorous , Challenging , Trendy

True/FalseQuestion You should never measure the process and develop tools that will measure your

progress.Correct Answer FalseYour Answer False

Select The BlankQuestion ________ provide all types of help required to make the business more efficient and

profitable.Correct Answer ConsultantsYour Answer Consultants

Multiple Choice Multiple AnswerQuestion The defination of decision involves following characteristicsCorrect Answer Involves Rationality , Involves Commitment , Involves Mental ProcessYour Answer Involves Rationality , Involves Commitment , Involves Mental Process

True/FalseQuestion Decision-Making is a process of making a choice of poor alternatives.Correct Answer FalseYour Answer False

True/FalseQuestion Procedures establish a useful method of doing work and thus it can eliminate friction

between departments.Correct Answer TrueYour Answer True

Select The BlankQuestion As Koonfz comments, ________ is deciding in advance what to do, how to do it and

who is to do it.Correct Answer PlanningYour Answer Planning

Multiple Choice Multiple AnswerQuestion Functional authority works only when,Correct Answer Assignment is clarified , The subordinates are allowed to participate ,

Feedback control is establishedYour Answer Assignment is clarified , The subordinates are allowed to participate , Feedback

control is established

Multiple Choice Multiple AnswerQuestion Features of direction would beCorrect Answer Pervasive function , Communication , Continuous processYour Answer Pervasive function , Communication

Multiple Choice Multiple AnswerQuestion Some of the external factors that limit control areCorrect Answer govt. policies , market changes , economic changes

18PP

Your Answer govt. policies , market changes , economic changes

Multiple Choice Single AnswerQuestion David McClelland identified three motives which compare with Maslow's higher

ranking motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3.Achievement -

Correct Answer Self-actualisationYour Answer Self-actualisation

Multiple Choice Multiple AnswerQuestion Certain important motivational techniques areCorrect Answer Monetary incentives , Job-based techniques , MBO techniquesYour Answer Security technique , Monetary incentives , Job-based techniques

Multiple Choice Multiple AnswerQuestion David C Mc Celland identified three motives those areCorrect Answer Affiliation , Power , AchievementYour Answer Affiliation , Power , Achievement


Worker's Desires It includes affection belongings, acceptance, friendship Basic human need offood, clothing and shelter

Management Desires Safe, healthy working conditions economic security Lowest cost per unit,Intelligent initiative

Esteem Lowest cost per unit, Intelligent initiative Self-respect, status recognition from others

Social or Affiliation Basic human need of food, clothing and shelter It includes affectionbelongings, acceptance, friendship




Your Answer False



Your Answer False






















Your Answer True




















Your Answer True






Your Answer ideas
















Your Answer True


Correct Answer True

Your Answer False

















Select The Blank






Your Answer True












Your Answer False



on Asia






Correct Answer True

Your Answer True



Your Answer related


Correct Answer 1972

Your Answer 1971













Correct Answer True

Your Answer True






























True/FalseQuestion Board members should have an independent sense of judgment.

Correct Answer True

Your Answer False



Your Answer False






















Your Answer True




















Your Answer True






Your Answer ideas
















Your Answer True


Correct Answer True

Your Answer False










In addition to theentertainment tax, an eventmanagement company isalso required to payservice tax







Select The Blank






Your Answer True


Correct Answer The practice of management , Management, tasks, responsibility, Frontiers of Management










Your Answer False



on Asia






Correct Answer True

Your Answer True



Your Answer related


Correct Answer 1972

Your Answer 1971











Your Answer examining the organizational environment , examining yourmotives , verifying and documenting your information , sticking tothe facts


Correct Answer True

Your Answer True


Correct Answer ensures stability and balance , secures employees co-operation ,facilitates change in organisation

Your Answer ensures stability and balance , secures employees co-operation ,facilitates change in organisation











fears likeCorrect Answer Right successor , Stumbling self-confidence , Lack of
















Multiple Choice Multiple AnswerQuestion Some tips for improving written communication would beCorrect Answer Use simple words and phrases , Use short and familiar words , Avoid

unnecessary wordsYour Answer Use short and familiar words , Avoid unnecessary words , Use simple

words and phrases

True/FalseQuestion Indian business families are still avoiding joint ventures and tie-ups.Correct Answer FalseYour Answer False

Select The BlankQuestion Maharishi Institute of Management has ________ centres in India and

abroad.Correct Answer 18Your Answer 20

Multiple Choice Single AnswerQuestion Who said, “Management is the creation and maintenance of internal

environment in an enterprise, where individuals working in groups can performefficiently and effectively towards the attainment of gr

Correct Answer Koontz & O ‘DonellYour Answer Koontz & O ‘Donell

Multiple Choice Single AnswerQuestion This is one of the good control system where the system should confirm to

the nature and needs of the activity or position sought to be controlledCorrect Answer SuitabilityYour Answer Corrective


Decision-making These are the first step leading to the attainment of objectives. This is achoice whereby a person form a conclusion about a situation

Forecasting These are the goals established towards which the organisation activities aredirected These are tomorrow's expectation, based on yesterday's achievements and to-day's plans.

Planning These are specific required action or non-actions, allowing no discretion Theseare the first step leading to the attainment of objectives.

Objectives These are tomorrow's expectation, based on yesterday's achievements and to-day's plans. These are the goals established towards which the organisation activities aredirected

Multiple Choice Single AnswerQuestion Who said, “Management is management of Men, Money, Machinery

Materials and Information?”Correct Answer AnonymousYour Answer Anonymous

Multiple Choice Single AnswerQuestion Indian companies are neither technically nor financially sound, they are

always under the threat ofCorrect Answer TakeoversYour Answer Restructuring

Multiple Choice Single AnswerQuestion Of which type of knowledge is science a body of?Correct Answer OrganizedYour Answer Specific

Select The BlankQuestion ________organizations have systems, mechanisms and processes in place.Correct Answer LearningYour Answer Modern

Multiple Choice Multiple AnswerQuestion The different kinds of relationships for selecting the span of control would be

:Correct Answer Cross relationship , Direct group , One to oneYour Answer One to one , Cross relationship , Direct group

Select The BlankQuestion The process of control is complete only when the organisation take ________

action.Correct Answer correctiveYour Answer corrective


Management Creative Profession

Professional Manager Dynamic Dynamic

Art Skill Creative

Code of Conduct Profession Science

Predictive Power Science Skill

Multiple Choice Single AnswerQuestion Planning is mainly concerned with looking ahead in the future, what is it that

provides the necessary raw material for correct planning ?Correct Answer ForecastingYour Answer Forecasting

Multiple Choice Single AnswerQuestion How many rules govern Indian and Foreign insurance companies?Correct Answer 12Your Answer 13

True/FalseQuestion According to Theory Y, people lack self-motivation and require to be

externally controlled and closely supervised in order to get the maximum output for them.Correct Answer FalseYour Answer True

Multiple Choice Multiple AnswerQuestion Research into the average Indian buying habits have brought about the

following factsCorrect Answer they prefer to pay in cash , they like to touch and feel the merchandise

, they want attention to be given to all members of their groupYour Answer they prefer to pay in cash , they like to touch and feel the merchandise ,

they want attention to be given to all members of their group


Multiple Choice Multiple AnswerQuestion The names of the experts who have given recent contribution to management

are:Correct Answer William Ouchi , W.Edward Deming , Peter F.DruckerYour Answer William Ouchi , Elton Mayo , W.Edward Deming

Multiple Choice Single AnswerQuestion Motivating a worker is to create a need and what else on the part of a worker

to better his present performance.


Multiple Choice Multiple AnswerQuestion Empathy is particularly important today as a component of leadership for the

followingCorrect Answer rapid pace of globalisation , increasing use of teams , growing need to

retain talentYour Answer rapid pace of globalisation , increasing use of teams , growing need to

retain talent

True/FalseQuestion Correction of deviations is the point at which control can be seen as a part of

the whole system of management and can be related to other managerial functions.Correct Answer TrueYour Answer True

True/FalseQuestion Decision-making is a primary part of the managerial process.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion What does Maslow propound about the five needs ?Correct Answer HierarchyYour Answer Levels

Multiple Choice Single AnswerQuestion Who said, “Management is a multiple organ that manages a business,

manages a manager and manages workers and work”?Correct Answer Peter DruckerYour Answer Peter Drucker

Select The BlankQuestion ________is at the core of corporate governance.Correct Answer trustYour Answer audit

Multiple Choice Multiple AnswerQuestion The experts who dealt in Behavioral Sciences are :Correct Answer Max Weber , Vilfredo Pareto , Elton MayoYour Answer Max Weber , Vilfredo Pareto , Elton Mayo


Correct Answer tendency of distributing specialized knowledge and technology capitalfor labour in the manufacturing industry , technology no longer gives a competitive edgeto manufacturing activities in the global scenario , as income increases, consumerdemands for services increase faster than those for goods

Your Answer tendency of distributing specialized knowledge and technology capitalfor labour in the manufacturing industry , as income increases, consumer demands forservices increase faster than those for goods , a change in customer demand pattern fromtraditional to modern, global stds

True/FalseQuestion The financial structure is not one of the five channels of corporate

governance.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion The activities of the communicator while communicating a message will

include,Correct Answer ideation , encoding , transmissionYour Answer ideation , encoding , transmission

True/FalseQuestion The service sector has not corporatised itself.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion The service sector has expanded relentlessly in the past decades. Which of

the following events gave it pre-eminence?Correct Answer explosion of information technologyYour Answer explosion of information technology

Select The BlankQuestion Actuary is one who specializes in the________of insurance.Correct Answer mathematicsYour Answer science

Multiple Choice Multiple AnswerQuestion The family owned businesses like Tata and Birla, also face major fears likeCorrect Answer Right successor , Stumbling self confidence , Lack of professional

managementYour Answer Right successor , Stumbling self confidence , Lack of professional

management

Multiple Choice Multiple AnswerQuestion The various departments that an event management company will have are

Correct Answer creative , production , client servicingYour Answer creative , production , client servicing

Select The BlankQuestion High morale is likely to be associated with superior motivation and low

morale with ________, and a lack of drive.Correct Answer frustrationYour Answer stress

Select The BlankQuestion Loyalty to the________should occupy the place before loyalty to the

organization.Correct Answer countryYour Answer society

Multiple Choice Multiple AnswerQuestion The qualities that matter for International teamwork are,Correct Answer Mutual respect , Sense of time , Team spiritYour Answer Mutual respect , Sense of time , Team spirit

Select The BlankQuestion In an organisation the reports that are in the form of graphs, tables etc, are

called ________Correct Answer statistical reportsYour Answer statistical reports


True/FalseQuestion MBO method has been evolved by Peter Drucker (1955).Correct Answer TrueYour Answer True

Select The BlankQuestion Consultants must conduct diagnosis to redefine ________.Correct Answer ProblemYour Answer Projects

Multiple Choice Single AnswerQuestion The Indian retail sector is behind Taiwan although its retail industry is

estimated to be around $40 billion only, this is because of itsCorrect Answer 81% penetrationYour Answer 60% penetration

True/FalseQuestion Event management has to pay only entertainment tax not the service tax.Correct Answer FalseYour Answer True


Select The BlankQuestion The purpose of life is to raise from ________ to rajasCorrect Answer TamasYour Answer Tamas

Multiple Choice Single AnswerQuestion "The structure of consumer demand in India is like an iceberg". What is the

rationale behind this statement?Correct Answer we see only parts of ready potential on the surfaceYour Answer we see only parts of consumers on the surface

LIST OF ATTEMPTED QUESTIONS AND ANSWERS pp5




Multiple Choice Multiple AnswerQuestion The external environmental factors that influence management areCorrect Answer economic changes , political , technologicalYour Answer economic changes , political , technological

Multiple Choice Multiple AnswerQuestion Management is the combination ofCorrect Answer arts , science , professionYour Answer arts , science , profession

Multiple Choice Multiple AnswerQuestion The features of art is as followsCorrect Answer skill , knowledge , creativityYour Answer skill , knowledge , creativity





Management can be applied everywhere Management is universal Management is universal



Knowledge based decision-making. Instead of intuition Instead of intuition

Professional managers may have only salary-stake Question of accountability of PerformanceQuestion of accountability of Performance

Match The Following


Art Skill Skill





True/FalseQuestion Revenue model is a challenge in the service sector.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion The contribution of the service sector to GDP has been less than proportionate toCorrect Answer employmentYour Answer employment


True/FalseQuestion Focus on savings and high bargaining interests of the consumer is an obstacle in

retail development in India.Correct Answer TrueYour Answer True

Select The BlankQuestion Events are occurrences designed for ________ interests.Correct Answer marketingYour Answer marketing

Multiple Choice Single AnswerQuestion Which of the following is not an area of operation of event management?Correct Answer bankingYour Answer banking

Multiple Choice Multiple AnswerQuestion Name the leading event management companies in IndiaCorrect Answer Midas , Pinnacle , WizcraftYour Answer Midas , Pinnacle , Wizcraft


Multiple Choice Single AnswerQuestion Life Insurance Corporation was nationalized by merging how many private insurance

companies?Correct Answer 245Your Answer 245

Multiple Choice Multiple AnswerQuestion In the insurance sector the rules governing the foreign companiesCorrect Answer are 26% of equity participation , affect only special resolutions , do not appoint







Select The BlankQuestion Individuals are encouraged to develop________,to speak out, to challenge actions.Correct Answer ideasYour Answer ideas

Select The BlankQuestion Learning from mistakes is often more powerful than learning from________.Correct Answer SuccessYour Answer Success

Multiple Choice Single AnswerQuestion What criterion is that which the SBU must meet which is neither too large nor too

small?Correct Answer Proper sizeYour Answer Proper size

Multiple Choice Single AnswerQuestion What is the authority for the SBU which is delegated to each person heading it, and

can adapt quickly to any environmental change?Correct Answer Decision-makingYour Answer Decision-making

Multiple Choice Single AnswerQuestion Intelligence quotient is the measurement of one's ?Correct Answer IntelligenceYour Answer Intelligence

True/FalseQuestion Decreased productivity is a cost of low IQ.Correct Answer FalseYour Answer False

Select The Blank

Question Being ________ requires high level of optimism and persistence despite rejection.Correct Answer Self-MotivatedYour Answer Self-Motivated


Multiple Choice Multiple AnswerQuestion Under McKinsey's 7 S model, the soft S's are:Correct Answer Style , Staff , SkillsYour Answer Style , Staff , Skills

True/FalseQuestion Unity of command means that employees should receive orders from one superior

only.Correct Answer TrueYour Answer True


Multiple Choice Multiple AnswerQuestion The characteristics of knowledge worker would beCorrect Answer egoistic , right consciousYour Answer egoistic , right conscious


Select The BlankQuestion It is said that waking and dream world are both illusions, according to vedanta world

as ________.Correct Answer Maya MithyaYour Answer Maya Mithya

Multiple Choice Single AnswerQuestion Successful consultants should promote their consultancy through what ?Correct Answer NetworkYour Answer Network

Multiple Choice Multiple AnswerQuestion Under the role of management consultant, consultant acts as aCorrect Answer Motivator , Leader , CounselorYour Answer Motivator , Leader , Counselor

Multiple Choice Single AnswerQuestion Planning is based on future conditions which are dynamic, hence it is said to beCorrect Answer FlexibleYour Answer Continuous

Multiple Choice Multiple AnswerQuestion The process of forecasting is based onCorrect Answer Future trends , Current analysis , Past performanceYour Answer Future trends , Current analysis , Past performance

True/FalseQuestion Demand forecast is one of the popular forecasts.Correct Answer TrueYour Answer True

Select The BlankQuestion Advantage of delegation of authority results in prompt ________.Correct Answer Decision-makingYour Answer Decision-making

True/FalseQuestion Delegation and decentralization are closely related to each other.Correct Answer TrueYour Answer True

True/FalseQuestion the heart of administration is the directing function.Correct Answer TrueYour Answer True

Select The BlankQuestion Maintaining discipline and ________ those who perform properly, is an element of

direction.Correct Answer controllingYour Answer rewarding

Select The BlankQuestion Managerial function of control is the ________ and correction of performance of

various activities.Correct Answer measurementYour Answer measurement

Multiple Choice Single AnswerQuestion Which modern trend calls for systematic attempt at controlling ?Correct Answer DecentralisationYour Answer Decentralisation

Multiple Choice Single AnswerQuestion "Control maintains the equilibrium between ends and means, output and efforts' by

according toCorrect Answer Peter DruckerYour Answer Peter Drucker


Multiple Choice Multiple AnswerQuestion Some of the popular forecasts areCorrect Answer Specific industry forecast , Demand forecast , Sales

forecastYour Answer Demand forecast , Sales forecast , Specific industry

forecast

Select The BlankQuestion There are ________ forces of competition.Correct Answer FiveYour Answer Five

Multiple Choice Single AnswerQuestion What is the fundamental tool employed by managers in

directing their subordinates ?Correct Answer OrderYour Answer Order


Definition ofManagement

Management ismanagement of men,money, machinery,materials andinformation

Management ismanagement of men,money, machinery,materials and information

Koontz and O'Donell Management is thecreation andmaintenance of internalenvironment in anenterprise

Management is thecreation andmaintenance of internalenvironment in anenterprise

Peter Drucker Management is a multi-purpose organ thatmanages a business,manages workers andwork

Management is a multi-purpose organ thatmanages a business,manages workers andwork

Appley L Management ismanagement of peopleand not the direction ofthings

Management ismanagement of peopleand not the direction ofthings

Multiple Choice Single AnswerQuestion Whose feelings and difficulties should the manager know

for direction to become effective ?Correct Answer SubordinatesYour Answer Subordinates

Select The BlankQuestion ________means that private and foreign investors can

participate in the Indian Insurance Sector.Correct Answer LiberalizationYour Answer Liberalization

Multiple Choice Multiple AnswerQuestion The old control techniques which were used through

years areCorrect Answer Unity of policies , break-even analysis , budgetary controlYour Answer Unity of policies , break-even analysis , budgetary control

Multiple Choice Single Answer

Question How many event management companies are there inPune?


Multiple Choice Multiple AnswerQuestion Objectives can be classified asCorrect Answer On the basis of time , On the basis of functions , On the

basis of levelsYour Answer On the basis of time , On the basis of functions , On the

basis of levels

True/FalseQuestion Management is the combination of Arts, Science and

profession.Correct Answer TrueYour Answer True

True/FalseQuestion Good competitive skills are a potential external

opportunity of learning organizationsCorrect Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Under the kinds of motivation, employees are different

individually yet, they all want the following things from thejob.


True/FalseQuestion Fast food chains are not a corporatised service.Correct Answer False

Your Answer False

True/FalseQuestion Management is always defined as dynamic, universal,

ever-changing subject.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Planning is mainly concerned with looking ahead in the

future, what is it that provides the necessary raw materialfor correct planning ?

Correct Answer ForecastingYour Answer Forecasting

Select The BlankQuestion ________establishes, cause and effect relationship.Correct Answer scienceYour Answer science

Multiple Choice Multiple AnswerQuestion Fredrick Winslow Taylor's Mechanism of scientific

management includes,Correct Answer Scientific task setting , Planning task setting ,

Standardization of toolsYour Answer Scientific task setting , Planning task setting ,

Standardization of tools

Multiple Choice Multiple AnswerQuestion Management is multidisciplinary, it includes knowledge

fromCorrect Answer Psychology , Economics , MathsYour Answer Psychology , Economics , Maths

Multiple Choice Single AnswerQuestion To which practice is the term "corporate governance"

given?Correct Answer ManagementYour Answer Management

Multiple Choice Single AnswerQuestion The important point to be noted under the definition of

learning organizations isCorrect Answer Development of collective as well as individual learningYour Answer Development of collective as well as individual learning

Multiple Choice Single AnswerQuestion According to Dr. Chakraborty's in his model II, he

advocates and gives preference toCorrect Answer Wisdom workerYour Answer Wisdom worker

True/FalseQuestion Under pre-requisites of planning performance budgeting is

meaningful without control.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion Which famous management consultancy first adopted the

7 S model?Correct Answer McKinsey & Co.Your Answer McKinsey & Co.

Select The BlankQuestion Many families were running the business with a law

________ stake of 15% to 20%.Correct Answer Capital

Your Answer Capital

Select The BlankQuestion A new sector has emerged in modern times, known as

________ management.Correct Answer eventYour Answer event

Multiple Choice Multiple AnswerQuestion According to Urwick, features of good plan is that which isCorrect Answer sample , balanced , flexibleYour Answer sample , balanced , flexible

Select The BlankQuestion ________ thinks that all knowledge is not subjective and

he is self-conceit to possess it.Correct Answer Knowledge workerYour Answer Knowledge worker

Select The BlankQuestion ________ is effective only in big organizations.Correct Answer DecentralizationYour Answer Decentralization

Select The BlankQuestion ________ helps in adjusting to uncertainties in assessing

work situations and the effective delivery of services evenunder worst condition.

Correct Answer MalleabilityYour Answer Malleability

True/FalseQuestion Financial institutions should maintain a close relationship

to seek a seat on the board.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion This is one of the method of checking performance where

many business executives insist on making frequent visitsto their plants so that they can see for themselves for realstate of affairs

Correct Answer Personal observationYour Answer Personal observation

Multiple Choice Single AnswerQuestion Companies like Godrej, Infosys are arranging which

sessions for their employeesCorrect Answer YogaYour Answer Yoga



Managementaccounting and taxation







Service sector is notinfluenced by thissystem


Multiple Choice Multiple AnswerQuestion Name the tactics used in the intensity of rivalry amongst

existing competitors.Correct Answer Price competition , Advertising battles , Product

introductionYour Answer Price competition , Advertising battles , Product

introduction

Multiple Choice Single AnswerQuestion Name one of the disadvantages of strategic business

unitsCorrect Answer Distortion of informationYour Answer Distortion of information

Select The BlankQuestion It is said that waking and dream world are both illusions,

according to vedanta world as ________.Correct Answer Maya MithyaYour Answer Maya Mithya


Multiple Choice Multiple AnswerQuestion RBI's present report on currency and finance divides the

sector intoCorrect Answer consumer services , Govt. services , producer servicesYour Answer consumer services , Govt. services , producer services


Multiple Choice Single AnswerQuestion At which levels of the organization does management

exist?Correct Answer Top-levelYour Answer Top-level

Select The BlankQuestion General Insurance corporation was nationalized

in________.Correct Answer 1972Your Answer 1972

Select The BlankQuestion Philosophy of scientific management says that science is

not a rule of ________.Correct Answer ThumbYour Answer Thumb

Multiple Choice Multiple AnswerQuestion The components of competitive analysis are :Correct Answer Future goals , Current strategy , CapabilitiesYour Answer Future goals , Current strategy , Capabilities

True/FalseQuestion Human thoughts are classified under Tamas Rajas and

HettwaCorrect Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Ethical concepts include:Correct Answer Ethical subjectivism , Consequentialism , Ethics of Virtue

Your Answer Ethical subjectivism , Consequentialism , Ethics of Virtue

True/FalseQuestion Direction initiates at the bottom level in the organisation

and follows to top through the hierarchy.Correct Answer FalseYour Answer False

True/FalseQuestion Henry Fayol was born in England.Correct Answer FalseYour Answer False

Score Card

Result for this Assignment

Assignment Date 10/01/2006

Number of Correct Questions 41

Number of Skipped Questions 4

Number of Wrong Questions 6

Total Questions attempted 51

Total Marks obtained 90 Out of 100.

Result Pass


Select The BlankQuestion The service sector has expanded because of the virtual

stagnation of the________sector.Correct Answer agricultural

Your Answer agricultural

Select The BlankQuestion ________ is one of the major barriers to entry.

Correct Answer Government policy

Your Answer Government policy

True/FalseQuestion The financial structure is not one of the five channels of

corporate governance.Correct Answer False

Your Answer False

True/FalseQuestion Wrong medium of communication is a physical barrier.


Your Answer False

Multiple Choice Single AnswerQuestion How many event management companies are there in Pune?

Correct Answer 215

Your Answer 215

Multiple Choice Single AnswerQuestion What is proving that it is EQ more than IQ that underpins many

of the best decisions.Correct Answer Science

Your Answer Science


generation has been proportionate.Correct Answer False

Your Answer False

Multiple Choice Single AnswerQuestion What is that the consultant must be able to recognise about the

client's future needs ?Correct Answer Vision

Your Answer Vision

Multiple Choice Single AnswerQuestion Name one of the factors that govern the span of management.

Correct Answer Type of work

Your Answer Type of co-ordination

Select The BlankQuestion It is said that, 'Don't follow practices of delegation on ________'.

Correct Answer Paper

Your Answer Paper

Multiple Choice Multiple AnswerQuestion What are the common challenges faced by the retail business?

Correct Answer Special mindset to develop special strategies , Coping with thechange

Your Answer Special mindset to develop special strategies , Coping with thechange

Multiple Choice Multiple AnswerQuestion Steps to be taken into consideration while whistle blowing are:


Your Answer examining your motives , verifying and documenting yourinformation , sticking to the facts



Your Answer Consequentialism

Select The BlankQuestion ________ thinks that all knowledge is not subjective and he is

self-conceit to possess it.Correct Answer Knowledge worker

Your Answer Knowledge worker

Multiple Choice Single AnswerQuestion One of the internal environment factors that influences

management isCorrect Answer Place

Your Answer Place

Multiple Choice Multiple AnswerQuestion Few of the management principles given by Henry Fayol are:

Correct Answer Division of work , Discipline , Authority and responsibility

Your Answer Division of work , Discipline , Authority and responsibility

Select The BlankQuestion Latest approach signifies organization has a part of ________

system.Correct Answer Social

Your Answer Social

Select The Blank

Question Being ________ requires high level of optimism and persistencedespite rejection.

Correct Answer Self-Motivated

Your Answer Self-Motivated

True/FalseQuestion Every manager in an organisation gives direction to his

subordinates as a superior and receives direction assubordinate from his superior.

Correct Answer True

Your Answer True

True/FalseQuestion According to Swami Vivekananda people have intuition or

sacred power to face difficult task.Correct Answer True

Your Answer True

True/FalseQuestion Robert Owen was a railroad builder in America.


Your Answer False



professional managementYour Answer Right successor , Stumbling self-confidence , Lack of


Select The BlankQuestion Business ethics can be defined as the study of what

is________for the business.Correct Answer good and right

Your Answer good and right

Select The BlankQuestion Services need efficient________, transport roads and power

just as much as industry and agriculture.Correct Answer telecom

Your Answer telecom


governance may bear on performance?Correct Answer five

Your Answer five

Multiple Choice Single AnswerQuestion The code of conduct for a profession should be

Correct Answer Enforceable

Your Answer Enforceable

Multiple Choice Single AnswerQuestion In which type of income class, does the insurance sector have

to face the challenge of making insurance a buying priority?Correct Answer lower-middle

Your Answer lower-middle

Multiple Choice Single AnswerQuestion The issues of insider trading can be dealt with by keeping a

principle ofCorrect Answer Disclosed or desist

Your Answer Self-regulation

True/FalseQuestion Gita has nothing to do with leadership in management


Your Answer False


Social effectiveness This component allowsyou to settle disputesamicably

This component allowsyou to settle disputesamicably

Alfred Bennet He is the father ofintelligence quotient

He is the father ofintelligence quotient

Daniel Goleman He is an AmericanBehavioural Scientist

He is an AmericanBehavioural Scientist

Empathy It is a component ofleadership due to therapid pace of globalisation

It is a component ofleadership due to the rapidpace of globalisation

Multiple Choice Single AnswerQuestion Who said, “Management is management of Men, Money,

Machinery Materials and Information?”Correct Answer Anonymous

Your Answer Anonymous

Multiple Choice Multiple AnswerQuestion To be called an SBU, a business unit must meet specific criteria

such asCorrect Answer having a definable group of competitors , having a mission

similar to other SBUs , preparing its own integrated plansYour Answer having a definable group of competitors

Multiple Choice Multiple AnswerQuestion Peter Drucker is an expert on :

Correct Answer Japanese art , History of technology , History of Americanstatesman

Your Answer Japanese art , History of technology , History of Americanstatesman

Multiple Choice Multiple AnswerQuestion Name the factors governing the span of management.

Correct Answer Ability of the manager , Ability of the employees , Geographiclocation

Your Answer Ability of the employees


Unit of command This means thatemployees should receiveorders from one superioronly

This means thatemployees should receiveorders from one superioronly

Scalar chain Chain of superiors fromthe highest to the lowestranks

Chain of superiors fromthe highest to the lowestranks

Equity Loyalty, devotion on thepart of managers shouldbe there when dealing

Loyalty, devotion on thepart of managers shouldbe there when dealing with

with subordinates subordinates

Esprit De Corps In union there is strength' In union there is strength'

Multiple Choice Single AnswerQuestion At which levels of the organization does management exist?

Correct Answer Top-level

Your Answer Top-level

Multiple Choice Multiple AnswerQuestion EQ is born largely in the neurotransmitters if the brains limbic

system that governsCorrect Answer drives , impulses , feelings

Your Answer drives , impulses , feelings

True/FalseQuestion Indian companies because of confused status have lacked self-

confidence.Correct Answer True

Your Answer True



Your Answer False

Multiple Choice Multiple AnswerQuestion Research into the average Indian buying habits have brought

about the following factsCorrect Answer they prefer to pay in cash , they like to touch and feel the

merchandise , they want attention to be given to all members oftheir group

Your Answer they prefer to pay in cash , they like to touch and feel themerchandise , they want attention to be given to all members oftheir group

Multiple Choice Single AnswerQuestion Who said, “Management is a multiple organ that manages a

business, manages a manager and manages workers andwork”?

Correct Answer Peter Drucker

Your Answer Peter Drucker

Select The BlankQuestion ________ is the ability to sense, understand and effectively

apply emotion.Correct Answer Emotional Intelligence

Your Answer Emotional Intelligence

Multiple Choice Multiple AnswerQuestion The different components of EQ would be

Correct Answer Self-awareness , Emotional management , empathy

Your Answer Self-awareness , Emotional management , empathy

Select The BlankQuestion Events like trade fairs are handled by government authorities,

for example the biggest concourse under the sun, ________ isagain handled by Allahabad Municipal Corporation.

Correct Answer Kumbhmela

Your Answer Kumbhmela


share common factors, likeCorrect Answer underlying technology , the market , the skill

Your Answer underlying technology , the market , the skill

Multiple Choice Multiple AnswerQuestion In the insurance sector the rules governing the foreign

companiesCorrect Answer are 26% of equity participation , affect only special resolutions ,

do not appoint majority directors on the company boardYour Answer are 26% of equity participation , affect only special resolutions ,

do not appoint majority directors on the company board

Multiple Choice Single AnswerQuestion Who said, “Management is the creation and maintenance of

internal environment in an enterprise, where individuals workingin groups can perform efficiently and effectively towards theattainment of gr

Correct Answer Koontz & O ‘Donell

Your Answer Koontz & O ‘Donell

PPMLIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The BlankQuestion Brands are associated with lifestyles and

people's________.Correct Answer aspirationsYour Answer aspirations


companiesCorrect Answer are 26% of equity participation , affect only

special resolutions , do not appoint majority directors on thecompany boardYour Answer are 26% of equity participation , affect only special

resolutions , do not appoint majority directors on the company board

Multiple Choice Single AnswerQuestion Who said, "Management is a multiple organ that manages a

business, manages a manager and manages workers and work"?Correct Answer Peter DruckerYour Answer Peter Drucker

Select The BlankQuestion Under the types of motivators, non-financial motivators

are encouragement, freedom ________.Correct Answer recognitionYour Answer recognition


Multiple Choice Multiple AnswerQuestion Features of direction would beCorrect Answer Pervasive function , Communication , Continuous

processYour Answer Pervasive function , Communication , Continuous

process

Multiple Choice Single AnswerPage 1

PPMQuestion With globalisation moving ahead companies requires

strategies like joint ventures for exampleCorrect Answer HDFC - Standard LifeYour Answer Kinetic - Honda

True/FalseQuestion Decision-Making is a process of making a choice of poor

alternatives.Correct Answer FalseYour Answer False








AMP Sanmar Sanmar

Multiple Choice Multiple AnswerQuestion Disadvantages of SBUs areCorrect Answer Over-emphasis on short term performance ,

Distortion of information , Dysfunctional competition amongdivisionsYour Answer Dysfunctional competition among divisions , Over-

emphasis on short term performance , Distortion of information

Page 2

PPMSelect The BlankQuestion The ________ appeared in the book, In search of

Excellence.Correct Answer 7 S modelYour Answer 7 S model

True/FalseQuestion Learning organizations must adopt processes that

encourage interaction across boundariesCorrect Answer TrueYour Answer True

Select The BlankQuestion ________ learning requires skills for sharing

information and knowledge, particularly implicit knowledge,assumptions and benefits that are traditionally beneath the surface.Correct Answer CollectiveYour Answer Collective


Multiple Choice Single AnswerQuestion Management isCorrect Answer MultidisciplinaryYour Answer Interactive


Management requires learning Art requires knowledge Art requiresknowledge

Science is developed Over a period of time Over a period of time

Management as a discipline Has no centralized rule-making authorityHas no centralized rule-making authority

Management is a multipurpose organ That manages a business Thatmanages a business

Page 3

PPM

Management is understood by performance Management is whatmanagementdoes Management is what management does

Multiple Choice Single AnswerQuestion Who said, "Management is the creation and maintenance of

internal environment in an enterprise, where individuals working ingroups can perform efficiently and effectively towards the attainmentof grCorrect Answer Koontz & O `DonellYour Answer Koontz & O `Donell

Multiple Choice Multiple AnswerQuestion The activities of the communicator while communicating a

message will include,Correct Answer ideation , encoding , transmissionYour Answer ideation , encoding , transmission

Multiple Choice Single AnswerQuestion How many central ideas are associated with

consequentialism?Correct Answer TwoYour Answer Two

Multiple Choice Single AnswerQuestion Which law states that 'you get what you deserve and not

what you desire'Correct Answer Law of destinyYour Answer Law of destiny

True/FalseQuestion Fast food chains are not a corporatised service.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion The products that are grouped under strategic business

units share common factors, likeCorrect Answer underlying technology , the market , the skillYour Answer underlying technology , the market , the skill

Page 4

PPM

Multiple Choice Multiple AnswerQuestion The potential external opportunities faced by an

organization areCorrect Answer falling trade barriers , additional customer

groups , faster market groupsYour Answer additional customer groups , faster market groups ,

falling trade barriers

True/FalseQuestion A budget as a plan of statement of expected results is

expressed in numerical terms.Correct Answer TrueYour Answer True

Select The BlankQuestion A set of actions that you start with and must maintain

is also called as ________.Correct Answer StrategyYour Answer Strategy

Multiple Choice Single AnswerQuestion Who said, "Management is management of Men, Money,

Machinery Materials and Information?"Correct Answer AnonymousYour Answer Anonymous

True/FalseQuestion Direction initiates at the bottom level in the

organisation and follows to top through the hierarchy.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion A procedure has the following advantagesCorrect Answer ensures uniformity of action , increases co-

ordination , provides good standard for the manageYour Answer ensures uniformity of action , increases co-

ordination , provides good standard for the manage

Multiple Choice Single AnswerQuestion What would be the percentage of equity participation

Page 5

PPMunder the rules governing foreign companies?Correct Answer 0.26Your Answer 0.26

Multiple Choice Multiple AnswerQuestion Characteristics of formal organization are :Correct Answer Arbitrary structure , Predetermined objectives and

policies , Well defined rules and regulationsYour Answer Arbitrary structure , Predetermined objectives and

policies , Well defined rules and regulations

Select The BlankQuestion Control, like other elements of management process has

to be ________ and not an emergency operationCorrect Answer continuousYour Answer continuous

Select The BlankQuestion Different rates are levied by different states for

________ tax.Correct Answer entertainmentYour Answer entertainment

Multiple Choice Single AnswerQuestion Of which type of knowledge is science a body of?Correct Answer OrganizedYour Answer Organized

Multiple Choice Multiple AnswerQuestion Future of Insurance sector would beCorrect Answer new players taking over the market , improved

customer service , strong hold of nationalized playersYour Answer new players taking over the market , improved

customer service , strong hold of nationalized players

Multiple Choice Single AnswerQuestion Planning is based on future conditions which are

dynamic, hence it is said to beCorrect Answer FlexibleYour Answer Flexible

Select The BlankPage 6

PPMQuestion Organization as an establishment is considered as the

________ aspect of an enterprise.Correct Answer PhysicalYour Answer Physical

Multiple Choice Single AnswerQuestion The model presented by Dr. Chakraborty shows that Indian

thought has a keynote, that isCorrect Answer BalanceYour Answer Brain

Multiple Choice Single AnswerQuestion What is one of the most significant inhibitors in

customer preference while purchasing perishable items in retail?Correct Answer proximity of marketsYour Answer proximity of markets

Multiple Choice Single AnswerQuestion To which environment is learning environment adaptive?Correct Answer ExternalYour Answer External



Multiple Choice Multiple AnswerQuestion Name the flagship companies under the group of "Aditya

Birla"Correct Answer Hindalco , Indo-Gulf Fertilizers , Birla

CorporationYour Answer Hindalco , Birla Corporation

True/FalseQuestion "When an insurance policy is sold, a promise is sold".Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The various tools for corporate governance are

Page 7

PPMCorrect Answer audit , professionalism , proper functioning of

the boardYour Answer audit , professionalism , proper functioning of the

board

Multiple Choice Single AnswerQuestion Management isCorrect Answer CreativeYour Answer Creative

----------------------------------------------------------------------


Multiple Choice Single AnswerQuestion Management is said to be the combination of three

factors, arts, science and the third isCorrect Answer professionYour Answer profession

True/FalseQuestion Important ingredients of the service industry are labour

and knowledge.Correct Answer TrueYour Answer True





Page 8

PPM

Multiple Choice Multiple AnswerQuestion The defination of decision involves following

characteristicsCorrect Answer Involves Rationality , Involves Commitment ,

Involves Mental ProcessYour Answer Involves Rationality , Involves Commitment , Involves

Mental Process

Multiple Choice Single AnswerQuestion What is the reason that Indian Business houses were not

able to take courageous decisions.Correct Answer stagger or stumbling self-confidenceYour Answer stagger or stumbling self-confidence



Multiple Choice Multiple AnswerQuestion Budgetary control involves budgets such asCorrect Answer sales , production , cashYour Answer sales , production , cash




Multiple Choice Single AnswerQuestion Who proposed the first theory called the hierarchy of

needs theory ?Page 9

PPMCorrect Answer Abraham MaslowYour Answer Abraham Maslow



Multiple Choice Multiple AnswerQuestion The family owned businesses like Tata and Birla, also

face major fears likeCorrect Answer Right successor , Stumbling self confidence , Lack

of professional managementYour Answer Right successor , Stumbling self confidence , Lack of


Multiple Choice Single AnswerQuestion What is the other important ingredient of hi-tech

service industries, besides labour?Correct Answer knowledgeYour Answer knowledge

Multiple Choice Multiple AnswerQuestion Application of general management functions to the

insurance sector isCorrect Answer co-ordinating , controlling , directingYour Answer co-ordinating , controlling , directing

Multiple Choice Single AnswerQuestion Which type of transmission of orders help in obtaining

linear behaviour ?Correct Answer one-wayYour Answer one-way

Multiple Choice Single AnswerQuestion One of the key features of services is that they areCorrect Answer intangibleYour Answer tangible

Multiple Choice Single AnswerQuestion The philosophy of Vedanta is compared to which animal in

Page 10

PPMthe dream of the person, who wakes the dreamer and makes you realiseyour self discovered reality.Correct Answer LionYour Answer Leopard



True/FalseQuestion Decentralization would be preferred in large sized

units.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The various tools for corporate governance areCorrect Answer audit , professionalism , proper functioning of


board




Knowledge based decision-making. Instead of intuition Instead ofintuition

Professional managers may have only salary-stake Question ofaccountability of Performance Question of accountability ofPerformance

Management can be applied everywhere Management is universalManagement is universal

Page 11

PPM


Manager does not require any specific qualification Anybody canbecome a manager Anybody can become a manager

True/FalseQuestion An organization consists of individuals in which their

formal roles and structural positions bring them closer.Correct Answer TrueYour Answer True

Select The BlankQuestion ________ is a flagship company of Aditya Birla Group.Correct Answer Hindalco GrasimYour Answer Hindalco Grasim

Select The BlankQuestion Direction is a ________ function performed by all the

managers at all levels of the organisation.Correct Answer managerialYour Answer managerial




Multiple Choice Multiple AnswerQuestion Collective learning requires skills for sharing

information and knowledge and these key skills areCorrect Answer Listening , Mentoring , ObservingYour Answer Listening , Observing


PPMQuestion The Aditya Birla Group has an insurance tie up

with________of Canada.Correct Answer Sun LifeYour Answer Sun Life

True/FalseQuestion Peter Drucker various publications have sold about 5 -6

million copies worldwide.Correct Answer TrueYour Answer True

True/FalseQuestion Professional management signifies separation of

ownership and management.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion How many forces of competition are there according to

Michael E. Porter?Correct Answer FiveYour Answer Five

Select The BlankQuestion ________ is practiced like all other managerial

functions at all levels of managementCorrect Answer All level exerciseYour Answer All level exercise

Multiple Choice Multiple AnswerQuestion The different kinds of relationships for selecting the

span of control would be :Correct Answer One to one , Cross relationship , Direct groupYour Answer One to one , Cross relationship , Direct group

Multiple Choice Single AnswerQuestion What does office management include?Correct Answer staffing and equipment of the officeYour Answer staffing and maintainence

True/FalseQuestion 'Span of control' is also referred to as span of

Page 13

PPMmanagement.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The negative type of motivators will includeCorrect Answer Fear , Force , ReprimandsYour Answer Fear , Force , Reprimands

True/FalseQuestion It is said that no company is allowed to deal in life

and non-life insurance as a single entity.Correct Answer TrueYour Answer True

----------------------------------------------------------------------


Select The BlankQuestion Henry Fayol was trained as a ________ engineer.Correct Answer MiningYour Answer Mining




Multiple Choice Multiple AnswerQuestion The factors measuring the morale of the workers and

ascertain whether it is increasing or diminishing can be listed asCorrect Answer Absenteeism , No. of accidents , GrievancesYour Answer Absenteeism , No. of accidents , Grievances


PPMQuestion ________ degree of delegation is that in which a

superior states a particular task to his subordinates and tells themto investigate on that task and report back.Correct Answer LowYour Answer Low

True/FalseQuestion Event management in India is an ancient activity.Correct Answer FalseYour Answer True


Select The BlankQuestion ________ with sympathy can reduce some of the daily

frustrations in organised life and result in better communication.Correct Answer ListeningYour Answer Listening



True/FalseQuestion It is that top leadership fails to teach the MBO

philosophy largely because, very often it is itself not motivated.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion According to the Consequentialism concept of ethics, an

act which does not maximize valueCorrect Answer is not ethically permissibleYour Answer is ethically permissible

Multiple Choice Multiple AnswerQuestion Every person has different ways and means of performing

Page 15

PPMart, similarly, every individual has different styles of managementand these are categorized asCorrect Answer Democratic , Autocratic , BeaurocraticYour Answer Democratic , Autocratic , Beaurocratic

True/FalseQuestion The financial structure is not one of the five channels

of corporate governance.Correct Answer FalseYour Answer False










internal environment in an enterprise, where individuals working ingroups can perform efficiently and effectively towards the attainmentof grCorrect Answer Koontz & O `Donell

Page 16

PPMYour Answer Koontz & O `Donell


Multiple Choice Single AnswerQuestion Before calling a consultant what is it that companies

must prepareCorrect Answer Check listYour Answer Check list

True/FalseQuestion Posture' and Observance' are not included under

the 'yogic' exercisesCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion Management isCorrect Answer MultidisciplinaryYour Answer Multidisciplinary

Select The BlankQuestion The concept of corporate governance has been

attracting________in India.Correct Answer public attentionYour Answer public attention

Select The BlankQuestion ________ are at a minimum where the morale is high.Correct Answer GrievancesYour Answer Grievances

Multiple Choice Multiple AnswerQuestion Functional authority works only when,Correct Answer Assignment is clarified , The subordinates are

allowed to participate , Feedback control is establishedYour Answer Assignment is clarified , The subordinates are

allowed to participate , Feedback control is established

Page 17

PPMMultiple Choice Single AnswerQuestion One of the external environment factors that influences


Select The BlankQuestion Producer services are trade,________communication and

financial services.Correct Answer transportYour Answer transport


Multiple Choice Single AnswerQuestion Which of the following is not an area of operation of

event management?Correct Answer bankingYour Answer banking


management.Correct Answer TrueYour Answer True

True/FalseQuestion According to Theory Y, people lack self-motivation and

require to be externally controlled and closely supervised in orderto get the maximum output for them.Correct Answer FalseYour Answer False

Select The BlankQuestion Being ________ requires high level of optimism and

persistence despite rejection.Correct Answer Self-MotivatedYour Answer Self-Motivated

Page 18

PPMMultiple Choice Single AnswerQuestion Who said, "Management is management of Men, Money,



learning organizations isCorrect Answer Development of collective as well as individual

learningYour Answer Development of collective as well as individual

learning



Multiple Choice Multiple AnswerQuestion Research into the average Indian buying habits have

brought about the following factsCorrect Answer they prefer to pay in cash , they like to touch

and feel the merchandise , they want attention to be given to allmembers of their groupYour Answer they prefer to pay in cash , they like to touch and

feel the merchandise

Multiple Choice Multiple AnswerQuestion Select the guidelines for effective decision making.Correct Answer Involve subordinates in decision making process ,

Evaluate the results , Adopt a diagnostic approach to decisionmakingYour Answer Adopt a diagnostic approach to decision making ,

Involve subordinates in decision making process , Evaluate theresults

Page 19

PPMMultiple Choice Multiple AnswerQuestion Elements of effective control areCorrect Answer Understandable , Corrective , FlexibleYour Answer Understandable , Corrective , Flexible



Multiple Choice Multiple AnswerQuestion Under the role of management consultant, consultant acts

as aCorrect Answer Motivator , Leader , CounselorYour Answer Motivator , Leader , Counselor


----------------------------------------------------------------------LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple AnswerQuestion Some of the popular forecasts areCorrect Answer Demand forecast , Sales forecast , Specific

industry forecastYour Answer Demand forecast , Sales forecast


Oral Communication Frequently used by supervisors at the shop floorand by middle level managers Frequently used by supervisors at theshop floor and by middle level managers

Selective Perception In communication this means that they hear whatthey want to hear and ignore other information In communication thismeans that they hear what they want to hear and ignore otherinformation

Page 20

PPM

Semantic Distortion This type of communication is said to bedeliberate or accidental This type of communication is said to bedeliberate or accidental

Secrecy There is a large amount of information which is withheld bec'it will cause jealousy There is a large amount of information whichis withheld bec' it will cause jealousy





True/FalseQuestion In delegation a superior transfer some duties and

responsibilities to his subordinates.Correct Answer FalseYour Answer False





Multiple Choice Multiple AnswerQuestion The tools and techniques used in learning organizations

areCorrect Answer creativity, brainstorming , observing outcomes ,

reframing knowledgePage 21

PPMYour Answer creativity, brainstorming , observing outcomes ,

reframing knowledge


encourage interaction across boundariesCorrect Answer TrueYour Answer False

Multiple Choice Multiple AnswerQuestion Corporate governance aims atCorrect Answer better transparency , ethics , accountabilityYour Answer better transparency , ambiguity

Multiple Choice Multiple AnswerQuestion Emotional intelligence is said to be the ability to

sense, understand and effectively apply the power and acumen ofemotions as a source ofCorrect Answer information , trust , human energyYour Answer information , trust , human energy


art, similarly, every individual has different styles of managementand these are categorized asCorrect Answer Democratic , Autocratic , BeaurocraticYour Answer Democratic , Subjective , Beaurocratic


Multiple Choice Single AnswerQuestion What is it when you are feeling and being in touch with

subtle feeling about things ?Correct Answer Self awarenessYour Answer Self awareness

True/FalseQuestion Management has been defined as the creation and

direction of the internal environment in an enterprisePage 22

PPMCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion Who is primarily known for his Time and motion studies?Correct Answer Frank GilberthYour Answer Frank Gilberth





Select The BlankQuestion Charles Babbage built the first prototype of modern

________.Correct Answer ComputersYour Answer Computers

Select The BlankQuestion The four A's of the service section are

acceptability,________, affordability, availability.Correct Answer awarenessYour Answer accountability

True/FalseQuestion Management is promotionalCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion The issues of insider trading can be dealt with by

keeping a principle ofCorrect Answer Disclosed or desistYour Answer Vision and mission

Page 23

PPM


True/FalseQuestion Management manages a manager and manages machines and

workersCorrect Answer FalseYour Answer True






stagnation of the________sector.Correct Answer agriculturalYour Answer production




opportunity of learning organizationsCorrect Answer FalseYour Answer True

Page 24

PPMTrue/FalseQuestion The strategic factor in social integration is the

development and selection of leaders.Correct Answer TrueYour Answer True

True/FalseQuestion Communication in industry is a phase both of

organisation and moral building.Correct Answer TrueYour Answer True

Select The BlankQuestion Organization as an establishment is considered as the


Multiple Choice Single AnswerQuestion Successful consultants should promote their consultancy

through what ?Correct Answer NetworkYour Answer Network

Select The BlankQuestion ________organizations have systems, mechanisms and

processes in place.Correct Answer LearningYour Answer Learning

Multiple Choice Multiple AnswerQuestion The characteristics of a good consultant should beCorrect Answer Good communication skill , Team spirit ,

Cosmopolitan outlookYour Answer Team spirit , Good communication skill

Select The BlankQuestion Henry Fayol finds ________ and responsibility to be

related, with the latter arising from the former.Correct Answer AuthorityYour Answer Division

Page 25

PPMMultiple Choice Single AnswerQuestion A vision statement should have which option among the

following components.Correct Answer Precise and objectiveYour Answer Precise and objective









Multiple Choice Multiple AnswerQuestion To be called an SBU, a business unit must meet specific

criteria such asCorrect Answer having a definable group of competitors , having a

mission similar to other SBUs , preparing its own integrated plansYour Answer having a definable group of competitors , having its

own mission and goals , preparing its own integrated plans


internal environment in an enterprise, where individuals working inPage 26

PPMgroups can perform efficiently and effectively towards the attainmentof grCorrect Answer Koontz & O `DonellYour Answer Koontz & O `Donell


Select The BlankQuestion The Aditya Birla Group has an insurance tie up




Multiple Choice Single AnswerQuestion Which ethical factor argues that there is no universal

set of principles by which to judge mortality?Correct Answer Ethical RelativismYour Answer Ethical Relativism

Page 27






internal environment in an enterprise, where individualsworking in groups can perform efficiently and effectivelytowards the attainment of gr









Your Answer Place


Management isCorrect Answer Legal

Your Answer Legal

Multiple Choice Single AnswerQuestion Who called for scientific selection of workers and stressed the

need for training?Correct Answer Henry L. Gantt

Your Answer Henry L. Gantt

True/FalseQuestion Henry Fayol was born in England.


Your Answer True

True/FalseQuestion There are four hard ‘ S’s in the 7 S Model.


Your Answer True

Multiple Choice Multiple AnswerQuestion Essentials of a good plan are

Correct Answer must be continuous , should be time bound , must motivatepeople

Your Answer must be continuous , should be time bound , must motivatepeople

Multiple Choice Multiple AnswerQuestion Factors determining decentralization of authority

Correct Answer uniformity of policy , desire for independence , controltechniques

Your Answer uniformity of policy , desire for independence , controltechniques

True/FalseQuestion If you want it done right, do it yourself, is a fallacy

Correct Answer True

Your Answer False

Multiple Choice Multiple AnswerQuestion Basic elements of control would be

Correct Answer setting standards of performance , measurement ofperformance , comparison of performance with standard ofperformance

Your Answer setting standards of performance , measurement ofperformance , comparison of performance with standard ofperformance

Multiple Choice Single AnswerQuestion Without an efficient what can, direction not be fully effective?

Correct Answer Control

Your Answer Motivation

Multiple Choice Multiple AnswerQuestion The new techniques of control which has emerged are

Correct Answer management audit , Critical path method , Programmeevaluation and review technique

Your Answer management audit , Critical path method , Programmeevaluation and review technique

Multiple Choice Multiple AnswerQuestion Elements of direction are

Correct Answer maintaining discipline , motivation of subordinates , rewardinggood performance

Your Answer maintaining discipline , motivation of subordinates , rewardinggood performance

Multiple Choice Single AnswerQuestion Co-ordination should not be what?

Correct Answer Rigid

Your Answer Restricted


Leadership is a processof influencing whom?

People People

What type of influencesdo hard-boiled autocratsuse?

Negative Negative

The leader who giveslittle or no direction iscalled?

Laissez-Faire Laissez-Faire

What do you invite whenyour people are afraid tospeak out?

Dissent Dissent

Who should Leaderstrust?

Subordinates. Subordinates.

Multiple Choice Single AnswerQuestion Employees will be judged on how they will meet or exceed

which well-defined criteria?Correct Answer Performance

Your Answer Goals

Multiple Choice Multiple AnswerQuestion The lack of communication leads to

Correct Answer information gap , disintegration , deviation from performance

Your Answer information gap , disintegration , deviation from performance

True/False

Question Information gaps create a communication barrier.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion The following are the services which are corporatized

Correct Answer banking , insurance , hospitals

Your Answer banking , insurance , hospitals

Multiple Choice Single AnswerQuestion What type of industry is event management in India?

Correct Answer One Off

Your Answer Multiple Off

True/FalseQuestion International artists performance in India is diminishing in

recent times.Correct Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion The channels through which corporate governance may bear

on performance areCorrect Answer managerial incentives , disciplining , corporate restructuring

Your Answer managerial incentives , disciplining


Ethics is concerned withwhat is good

And right for society And right for society

Business ethics can thusbe defined

As the study of what isgood and right for thebusiness


Ethical relativism arguesthat there is no universalset of principles

by which to judgemorality

by which to judge morality

Virtual acts are donewillfully

And not by chance And not by chance

Determine the type ofwrongdoing involved

And to whom it should bereported


Multiple Choice Single AnswerQuestion What type of ethics emphasize that all mature persons have

adequate capacity to reason?Correct Answer Deontological ethics

Your Answer Deontological ethics

Multiple Choice Multiple AnswerQuestion Key ethical principles include the following

Correct Answer fulfilling commitments , caring and compassion , beingaccountable for decision

Your Answer fulfilling commitments , caring and compassion , beingaccountable for decision

True/FalseQuestion Ethical problems result in dilemmas for business managers.

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion What requires a high level of optimism and persistence

despite rejection?Correct Answer Self Motivation

Your Answer Self Motivation

True/FalseQuestion EQ was first brought to attention by Benott Simon .


Your Answer False

True/FalseQuestion A wisdom worker is one who focuses on self-control.

Correct Answer True

Your Answer False

Multiple Choice Single AnswerQuestion For survival Indian business families are raising their capital

to which zone?Correct Answer Comfort

Your Answer Safe


Question The liberalization and globalization has lead to restructuringof industry through

Correct Answer merger , outsourcing , downsizing

Your Answer merger , outsourcing , division

True/FalseQuestion Morale is a state of mind and emotions affecting the attitude

to work.Correct Answer True

Your Answer True

Select The BlankQuestion ________ is a scientific process of looking ________, which

is based on past performanceCorrect Answer Forecasting

Your Answer Forecasting

Correct Answer forward

Your Answer forward

Select The BlankQuestion ________ is a continuous activity in which the ________ are

instructed to carry out the particular assignment.Correct Answer Training

Your Answer Training

Correct Answer subordinates

Your Answer subordinates

Select The BlankQuestion One of the ________ of direction is of ________

communication.Correct Answer principles

Your Answer principles

Correct Answer effective

Your Answer effective

Select The BlankQuestion By putting inter-dependent ________ under one ________

coordination is ensured.Correct Answer units

Your Answer units

Correct Answer boss

Your Answer Owner

Select The BlankQuestion ________ divide work into specialized ________.

Correct Answer Managers

Your Answer Managers

Correct Answer functions

Your Answer functions

Select The BlankQuestion Organizational morale is basically a ________ condition of

groups and ________.Correct Answer mental

Your Answer Emotional

Correct Answer individuals

Your Answer individuals

Select The BlankQuestion The level of ________ affect an individual’s ________.

Correct Answer satisfaction

Your Answer satisfaction

Correct Answer morale

Your Answer morale

Select The BlankQuestion An important ________ in retailing is the battle of ________

Correct Answer trend

Your Answer trend

Correct Answer Formats

Your Answer Formats

Select The BlankQuestion Learning ________ is the organizational ________ that

nurtures learning.Correct Answer Culture

Your Answer Culture

Correct Answer climate

Your Answer climate

Multiple Choice Multiple AnswerQuestion The aspects of corporate governance are

Correct Answer attracting public attention , indispensable , trust

Your Answer attracting public attention , indispensable , trust

Multiple Choice Single AnswerQuestion EQ refers to the qualities of people who do what in real life?

Correct Answer Excel

Your Answer Excel

Multiple Choice Single AnswerQuestion Companies seeking to improve have taken a plethora of

initiatives such as:Correct Answer R & D

Your Answer TQM

True/FalseQuestion Learning organizations must develop collective as well as

individual learning.Correct Answer True

Your Answer True

1

Multiple Choice Single AnswerQuestion Who said, “Management is management of Men, Money, MachineryMaterials and Information?”Correct Answer AnonymousYour Answer Anonymous

Multiple Choice Single AnswerQuestion Who said, “Management is the creation and maintenance ofinternal environment in an enterprise, where individuals working ingroups can perform efficiently and effectively towards the attainmentof groupCorrect Answer Koontz & O ‘DonellYour Answer Koontz & O ‘Donell

Multiple Choice Single AnswerQuestion Who said, “Management is a multiple organ that managesbusiness, manages a manager and manages workers and work”?Correct Answer Peter DruckerYour Answer Peter Drucker

True/FalseQuestion Profession needs certificate of practiceCorrect Answer TrueYour Answer True

True/FalseQuestion Management is the combination of Arts,Science and Profession.Correct Answer TrueYour Answer True


Some of the popularforecasts are salesforecasts

And production trends And production trends

Planning is defined asa long look ahead

And a broad lookaround & a searchinglook within


Planning makescompanies competitive

And it reduces cost And it reduces cost

Planning depends onauthenticity

And reliability ofinformation


Planning should not berigid

It must have aninbuilt controllingprocess


Multiple Choice Single AnswerQuestion What type of control is most important for effectivedelegation?Correct Answer FeedbackYour Answer Feedback


2

Question Direction helps utilize what?Correct Answer CapabilitiesYour Answer Capabilities

Multiple Choice Single AnswerQuestion Who said, direction in business is similar to strategy inwar?Correct Answer SeymourYour Answer Seymour

Multiple Choice Multiple AnswerQuestion Elements of effective control areCorrect Answer understandable , corrective , flexibleYour Answer understandable , corrective , flexible

Multiple Choice Multiple AnswerQuestion Limitations of control would beCorrect Answer external factors , difficulty in setting standards ,variation and its causesYour Answer external factors , difficulty in setting standards ,variation and its causes

True/FalseQuestion Direction helps explore the talents of individuals.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion The best leader is someone who is?Correct Answer CoolYour Answer Risky

Multiple Choice Multiple AnswerQuestion The democratic or participative leadership style the leadertries to lead mainly throughCorrect Answer Persuasion , exampleYour Answer Persuasion , example

True/FalseQuestion The 3-needs theory is about motivators in an organization.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The different types of barriers to communication areCorrect Answer physical , psychological , semantic barriersYour Answer physical , psychological , semantic barriers

Multiple Choice Multiple AnswerQuestion Principles of effective communication would beCorrect Answer clear in use of language , attentive listening , use ofright mediumYour Answer clear in use of language , attentive listening , use ofright medium


3

Question The activities of the communicator while communicating amessage will includeCorrect Answer ideation , encoding , transmissionYour Answer ideation , encoding , transmission

True/FalseQuestion An Indian shopper does not see shopping as an end in itself.Correct Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion What is event management?Correct Answer Interactive advertisingYour Answer Interactive advertising

Multiple Choice Single AnswerQuestion Life Insurance Corporation was nationalized in 1956 bymerging how many private insurance companies?Correct Answer 245Your Answer 245

True/FalseQuestion Planning is the primary management function of insurancecompaniesCorrect Answer TrueYour Answer True

True/FalseQuestion A level playing field is an unlikely factor of success forinsurance sector.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion How many channels are there through which corporategovernance may bear on performance?Correct Answer FiveYour Answer Five

True/FalseQuestion Audit can act as a self regulation enablerCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Examples of ethics of virtue are as followsCorrect Answer courage , generosity , toleranceYour Answer courage , generosity , tolerance

True/FalseQuestion Ethical relativism argues that there are universal set ofprinciples to judge morality.Correct Answer FalseYour Answer False


4

Question Which if the following criteria should a business meet to becalled an SBU?Correct Answer All of theseYour Answer All of these

Multiple Choice Single AnswerQuestion Companies must calculate what else about consultancy?Correct Answer CostsYour Answer Costs

Multiple Choice Single AnswerQuestion Which of the following act as general motivators?Correct Answer All of theseYour Answer Promotion

True/FalseQuestion Individuals normally desire a degree of independence.Correct Answer TrueYour Answer True

Select The BlankQuestion _______ offer a definite ________ to the planning process.Correct Answer RulesYour Answer RulesCorrect Answer directionYour Answer direction

Select The BlankQuestion A ________ should always be clear about what is to be________ to subordinates.Correct Answer superiorYour Answer superiorCorrect Answer delegatedYour Answer delegated

Select The BlankQuestion Control is ________ to decision-________.Correct Answer BasicYour Answer BasicCorrect Answer makingYour Answer making

Select The BlankQuestion Theory Y assumes that people will exercise self-________ andcontrol towards achieving ________ they are committed to.Correct Answer directionYour Answer directionCorrect Answer objectivesYour Answer objectives

Select The Blank

5

Question ________ services comprise of social and personal servicesand ________.Correct Answer ConsumerYour Answer ConsumerCorrect Answer hotelsYour Answer hotels

Select The BlankQuestion A favorable factor for retail ________ is reduction of________ duties.Correct Answer growthYour Answer growthCorrect Answer customsYour Answer Import

Select The BlankQuestion ________ is one of the ________ companies in eventmanagement.Correct Answer WhizzcraftYour Answer WhizzcraftCorrect Answer LeadingYour Answer Leading

Select The BlankQuestion ________ insurance companies holding is restricted to________.Correct Answer InternationalYour Answer InternationalCorrect Answer 26 %Your Answer 26 %

Select The BlankQuestion An objective of corporate governance is ________ of ________value.Correct Answer enhancementYour Answer enhancementCorrect Answer shareholderYour Answer shareholder

Multiple Choice Single AnswerQuestion People with high EQ understand People's what?Correct Answer ExpectationYour Answer Expectation

Multiple Choice Multiple AnswerQuestion Emotional intelligence is said to be the ability to sense,understand and effectively apply the power and acumen of emotions as asource ofCorrect Answer information , trust , human energyYour Answer information , trust , human energy


6

Question EQ is born largely in the neurotransmitters if the brainslimbic system that governsCorrect Answer feelings , impulses , drivesYour Answer feelings , impulses , drives


EQ refers to thequalities

That mark the peoplewho excel in real life


Science is provingthat EQ more than IQ

Underpins many of thebest decisions


Emotional distressshrinks working memory

And so diminishes theability to thinkclearly


self-motivationrequires a high levelof optimism

And persistencedespite rejection


Empathy involvesreading unstatedemotional cues

Being able to sensewhat others arefeeling


Multiple Choice Multiple AnswerQuestion The potential internal strength of an organization could beCorrect Answer adequate financial resources , superior technologicalskills , cost advantagesYour Answer adequate financial resources , superior technologicalskills , cost advantages

Multiple Choice Multiple AnswerQuestion To be called an SBU, a business unit must meet specificcriteriaCorrect Answer have definable group of competitors , have its ownmission , prepare its own integrated plansYour Answer have definable group of competitors , have its ownmission, prepare its own integrated plans

Multiple Choice Multiple AnswerQuestion What are some of the challenges faced by retail sector?Correct Answer Looking beyond price , The people factor , Thetechnological edgeYour Answer Looking beyond price , The people factor , Thetechnological edge

Correct Answer :-Vision Statement

The contribution of the service sector to the employment generation has been proportionate.Correct Answer :-False

One of the internal environment factors that influences management isCorrect Answer :-Place

The heart of administration is the directing function.Correct Answer :-True A mental condition of a egoistic man where his demands are never fulfilled is also referred to as ________.Correct Answer :-Restless equilibrium It is said that no company is allowed to deal in life and non-life insurance as a single entity.Correct Answer :-True To establish contact with the creator ________ helps us to transfer our minds and reach at the goal.Correct Answer :-Yogic processes, social norms and values

Service sector in India dominates half of our national income.Correct Answer :-True

Indian business families are still avoiding joint ventures and tie-ups.Correct Answer :-False

Most Indian business houses go for restructuring exercise, through :-Correct Answer :-Demerger , Merger , Takeover

________ acts are done willfully and not by chance.Correct Answer :-Virtuous

The factors which should be included on the part of managers when dealing with subordinates are :-Correct Answer :-Loyalty , Devotion The service sector has grown because of reasons mentioned below:-Correct Answer :-Tendency of distributing specialized knowledge and technology capital for labour in the manufacturing industry , Technology no longer gives a competitive edge to manufacturing activities in the global scenario , As income increases, consumer demands faster than those for goods

The different types of motivators would be :-Correct Answer :-Positive , External , Financial The technique of control is associated with planning, as a part of scientific management.Correct Answer :-True

Business ethics can be defined as the study of what is ________ for the business.Correct Answer :-Good and right

The Indian consumer does not see shopping as an end in itself.Correct Answer :-False

Board members should have an independent sense of judgment.Correct Answer :-True

Event management in India is an ancient activity.Correct Answer :-False

Organizing is defined in different ways, viz.Correct Answer :-Process , Relationship , Corporate citizen

Charles Babbage built the first prototype of modern ________.Correct Answer :-Computers

The ________ principle, which is the inherent process in organization through which authority, the antecedent cocoordinative principle, permeates the entire organized structure.Correct Answer :-Scalar

It is said that 'Delegation is the key to control' andCorrect Answer :-information is guide to control

Which is the technique where the completion of all tasks ischecked in the order planned in the time scheduled is known asCorrect Answer :-Critical path method

Application of general management functions to the insurance sector isCorrect Answer :-co-ordinating , controlling , directing

Lower level managers need EQ most.Correct Answer :-False

Certain important motivational techniques areCorrect Answer :-Monetary incentives , Job-based techniques , MBO techniques

Future of Insurance sector would beCorrect Answer :-new players taking over the market , improved customer service , strong hold of nationalized players

Procedures establish a useful method of doing work and thus it can eliminate friction between departments.Correct Answer :-True

In the complex new liberalized economy business families face common problems such asCorrect Answer :-Unproductive labour , Falling share value , Transnational attach

Individuals are encouraged to develop________,to speak out, to challenge actions.Correct Answer :-ideas

Business ________ is the calculation of probable events to provide against future.Correct Answer :-forecasting

Being more attuned to the feelings of those you work with is a benefit of ________.Correct Answer :-Emotional Quotient

Communication forms the link between every individual and between one group and the other groups, what are the main facts which flow through individuals at various levels.Correct Answer :-concepts, opinions

RBI's present report on currency and finance divides the sector intoCorrect Answer :-consumer services , Govt. services , producer services It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated.Correct Answer :-True

Pursuit of excellence is an ethical principle.Correct Answer :-True

Delegation is required in which type of organization?Correct Answer :-All type of organizations

If you don't know what you want to achieve, don't call in the ________.Correct Answer :-Consultant

Peter Drucker various publications have sold about 5 -6 million copies worldwide.Correct Answer :-True

Name the books on management written by Peter Drucker.Correct Answer :-The practice of management , Management, tasks, responsibility , Frontiers of Management

Who is primarily known for his Time and motion studies?Correct Answer :-Frank Gilberth

What is the set-up of an organization?Correct Answer :-Relationships

The major books on social and political analysis by Peter Drucker are :Correct Answer :-The future of industrial man , The age of discontinuity , Drucker on Asia

What can act as a self-regulation enabler?Correct Answer :-Audit

Demand forecast is one of the popular forecasts.Correct Answer :-True

Of which kind of advertising is event a form?Correct Answer :-interactive

General Insurance corporation was nationalized in________.Correct Answer :-1972

Different rates are levied by different states for ________ tax.Correct Answer :-entertainment

Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of Correct Answer :-togetherness

Steps to be taken into consideration while whistle blowing are:Correct Answer :-examining your motives , verifying and documenting your information , sticking to the facts

Actuary is one who specializes in the mathematics of insurance.Correct Answer :-True

Few of the benefits of direction areCorrect Answer :-ensures stability and balance , secures employees co-operation , facilitates change in organisation

A method of grouping the business of a multi-business corporation, which helps in strategic planning, is ________.Correct Answer :-scientific

The concept of value and the concept of maximization of value are related to________concept of Ethics.Correct Answer :-Consequentialism

The important point to be noted under the definition of learning organizations isCorrect Answer :-Development of collective as well as individual learning

What is the fundamental tool employed by managers in directing their subordinates ?Correct Answer :-Order

Where is the attack on business families coming fromCorrect Answer :-Transnationals

What does decoding mean ?Correct Answer :-Message interpretation

Management is purposeful and what?Correct Answer :-Goal oriented

Management exists at which levels of the organization?Correct Answer :-All

Management is just a list of functions.Correct Answer :-False

Science has no predictive powerCorrect Answer :-False

Professional management signifies separation of ownership and management.Correct Answer :-True

Communication barriers in the international environment areCorrect Answer :-Loss by transmission , Loss by poor retention , Poor listening

Service sector has grown because of________.

Correct Answer :-contracting

What is the meaning of no physical transferability of services?Correct Answer :-intangibility

Which of the options best describes the employment capacity of the retailing sector? It is theCorrect Answer :-second largest employer after agriculture

The scope for retailing in India is great as it is dominated by the________.Correct Answer :-unorganized sector

The various departments that an event management company will have areCorrect Answer :-creative , production , client servicing

Foreign insurance companies can appoint majority directors on the company board.Correct Answer :-False

Audit is an effective tool of corporate governance and can act/enableCorrect Answer :-self-regulation

The channels through which corporate governance may bear on performance areactivated through several structural and institutional factors as followsCorrect Answer :-legal, political and regulatory environment , financial structure of corporation , structure and functioning of co.

The objectives in corporate governance areCorrect Answer :-growth , stability , shareholders value maximization

The concept of corporate governance has been attracting________in India.Correct Answer :-public attention

________organizations have systems, mechanisms and processes in place.Correct Answer :-Learning

Name the growing developer and publisher software created by SBU's to handle product development for each of the segments like child, youth entertainment etc.Correct Answer :-Mindscape

People with high EQ understand people's which factor ?Correct Answer :-Expectations

EQ is born largely in the neurotransmitters if the brains limbic system that governsCorrect Answer :-drives , impulses , feelings

Being ________ requires high level of optimism and persistence despite rejection.Correct Answer :-Self-Motivated

Henry Fayol finds ________ and responsibility to be related, with the latter arising from the former.Correct Answer :-Authority

Which is the second factor of the 7S model?Correct Answer :-Structure

W.Edward Deming introduced quality control in Japan.Correct Answer :-True

What did chanakya write ?Correct Answer :-Arthashastra

India should borrow management skill from other countries but one should never borrow the use of the mechanical arts and Correct Answer :-False

Gita has nothing to do with leadership in managementCorrect Answer :-False

Posture' and Observance' are not included under the 'yogic' exercises

Correct Answer :-False

What is lacking in Indian business companies management ?Correct Answer :-Professionalism

The main strategies adopted by business families for growth areCorrect Answer :-Raising their capital , Appoint professional manager , Technology upgradation

Business families have started spending more on research and development.Correct Answer :-True

Many families were running the business with a law ________ stake of 15% to 20%.Correct Answer :-Capital

Planning is based on future conditions which are dynamic, hence it is said to beCorrect Answer :-Flexible

What is indispensable to accurate internal budgeting and to setting financial and expansion policies.Correct Answer :-Sales forecasting

The steps included in the process of MBO areCorrect Answer :-Preliminary setting of goals at the top , Clarification of organisational goals , Recycling of objectives

Some of the limitations of business planning areCorrect Answer :-Time Consuming , Expensive device , Heavy cost of planning

The term 'span of control' is also referred to as:Correct Answer :-Span of management , Span of supervision , Span of authority

Principles of effective delegation are:Correct Answer :-Train the subordinates , Reward delegation , Appropriate reporting system

Span of management is normally related to organization structure.Correct Answer :-True

Control, like other elements of management process has to be ________ and not anemergency operationCorrect Answer :-continuous

In an organisation the reports that are in the form of graphs, tables etc, are called ________Correct Answer :-statistical reports

This is a type of motivational technique training given to the groups of managers themselves so that they may behave with and motivate their subordinates better.Correct Answer :-Sensitivity training

Profession requires definite period of what?Correct Answer :-Learning

Professional managers help organizations in chalking out which type of strategies?Correct Answer :-Corporate

Features of Management are as followsCorrect Answer :-goal oriented , universal , continuous process

Management is multidisciplinary, it includes knowledge/ information fromCorrect Answer :-economics , maths , psychology

Science as a discipline has the following featuresCorrect Answer :-body of organized knowledge , establishes cause and effect relationship

Any discipline to be called as profession must fulfill the following conditionsCorrect Answer :-requires definite period of learning , centralized rule making authority , enforceable code of conduct

What hampers organisational communication ?

Correct Answer :-Barrier

The lack of communication leads toCorrect Answer :-information gap , disintegration , deviation from performance

The activities of the communicator while communicating a message will include,Correct Answer :-ideation , encoding , transmission

________ with sympathy can reduce some of the daily frustrations in organised life and result in better communication.Correct Answer :-Listening

Producer services are trade,________communication and financial services.Correct Answer :-transport

Services need support functions to assist its operation, they areCorrect Answer :-transport, telecom, power

Govt. services would essentially entailCorrect Answer :-social goods and public administration

Which of the options mentioned below would be categorized as a Franchisee store?Correct Answer :-Footwear stores

What is one of the most significant inhibitors in customer preference while purchasing perishable items in retail?Correct Answer :-proximity of markets

An Indian consumer isCorrect Answer :-one of the most diverse and demanding

The unorganized sector is mainly concentrated in metropolitan cities.Correct Answer :-False

State Bank of India has collaborated with which foreign insurance company?Correct Answer :-Cardiff

The financial structure is not one of the five channels of corporate governance.Correct Answer :-False

Which ethical concept argues/emphasizes that all mature persons have adequate capacity to reason and that ethical rules can be desired from such reasons?Correct Answer :-Deontological Ethics

Unethical acts are a result of________.Correct Answer :-Unawareness and insensitivity to issues

Loyalty to the________should occupy the place before loyalty to the organization.Correct Answer :-country

Peter Drucker is an expert on :Correct Answer :-Japanese art , History of technology , History of American statesman

Peter Durcker's classic book is known as 'The ________ of management'.Correct Answer :-Practice

Samartha Ramdas contributed to the conception of administration and managementCorrect Answer :-True

Indian companies because of confused status have lacked self-confidence.Correct Answer :-True

One of the fears family owned businesses fear is the successful planning to the get the right person after the business ________.Correct Answer :-Pioneer

Successful consultants should promote their consultancy through what ?Correct Answer :-Network

International consultancy is said to beCorrect Answer :-Glamorous , Challenging , Trendy

You should never measure the process and develop tools that will measure your progress.Correct Answer :-False

________ provide all types of help required to make the business more efficient and profitable.Correct Answer :-Consultants

The defination of decision involves following characteristicsCorrect Answer :-Involves Rationality , Involves Commitment , Involves Mental Process

Decision-Making is a process of making a choice of poor alternatives.Correct Answer :-False

As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is to do it.Correct Answer :-Planning

Functional authority works only when,Correct Answer :-Assignment is clarified , The subordinates are allowed to participate , Feedback control is established

Features of direction would beCorrect Answer :-Pervasive function , Communication , Continuous process

Some of the external factors that limit control areCorrect Answer :-govt. policies , market changes , economic changes

David McClelland identified three motives which compare with Maslow's higherranking motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3. Achievement -Correct Answer :-Self-actualisation

Which is the technique where the completion of all tasks is checked in the order planned in the time scheduled is known asCorrect Answer :-Critical path method

Name the books on management written by Peter Drucker.Correct Answer :-The practice of management , Management, tasks, responsibility , Frontiers of Management

General Insurance corporation was nationalized in________.Correct Answer :-1972

Some tips for improving written communication would beCorrect Answer :-Use simple words and phrases , Use short and familiar words , Avoid unnecessary words

Maharishi Institute of Management has ________ centres in India andabroad.Correct Answer :-18

This is one of the good control system where the system should confirm tothe nature and needs of the activity or position sought to be controlledCorrect Answer :-Suitability

Indian companies are neither technically nor financially sound, they are always under the threat ofCorrect Answer :-Takeovers

Of which type of knowledge is science a body of?Correct Answer :-Organized

The process of control is complete only when the organisation take ________ action.Correct Answer :-corrective

How many rules govern Indian and Foreign insurance companies?Correct Answer :-12

According to Theory Y, people lack self-motivation and require to be externally controlled and closely supervised in order to get the maximum output for them.Correct Answer :-False

Research into the average Indian buying habits have brought about the following factsCorrect Answer :-they prefer to pay in cash , they like to touch and feel the merchandise, they want attention to be given to all members of their group

The names of the experts who have given recent contribution to management are:Correct Answer :-William Ouchi , W.Edward Deming , Peter F.Drucker

Motivating a worker is to create a need and what else on the part of a worker to better his present performance.Correct Answer :-Desire

Empathy is particularly important today as a component of leadership for the followingCorrect Answer :-rapid pace of globalisation , increasing use of teams , growing need to retain talent

Correction of deviations is the point at which control can be seen as a part of the whole system of management and can be related to other managerial functions.Correct Answer :-True

Decision-making is a primary part of the managerial process.Correct Answer :-True

What does Maslow propound about the five needs ?Correct Answer :-Hierarchy

________is at the core of corporate governance.Correct Answer :-trust

The experts who dealt in Behavioral Sciences are :Correct Answer :-Max Weber , Vilfredo Pareto , Elton Mayo


The service sector has not corporatised itself.Correct Answer :-False

The service sector has expanded relentlessly in the past decades. Which of the following events gave it pre-eminence?Correct Answer :-explosion of information technology

Actuary is one who specializes in the________of insurance.Correct Answer :-mathematics

High morale is likely to be associated with superior motivation and low morale with ________, and a lack of drive.Correct Answer :-frustration

The qualities that matter for International teamwork are,Correct Answer :-Mutual respect , Sense of time , Team spirit

MBO method has been evolved by Peter Drucker (1955).Correct Answer :-True

Consultants must conduct diagnosis to redefine ________.Correct Answer :-Problem

The Indian retail sector is behind Taiwan although its retail industry is estimated to be around $40 billion only, this is because of Correct Answer :-81% penetration

Event management has to pay only entertainment tax not the service tax.Correct Answer :-False

The purpose of life is to raise from ________ to rajasCorrect Answer :-Tamas

"The structure of consumer demand in India is like an iceberg". What is the rationale behind this statement?Correct Answer :-we see only parts of ready potential on the surface

The external environmental factors that influence management areCorrect Answer :-economic changes , political , technological

Management is the combination ofCorrect Answer :-arts , science , profession

The features of art is as followsCorrect Answer :-skill , knowledge , creativity

Revenue model is a challenge in the service sector.Correct Answer :-True

The contribution of the service sector to GDP has been less than proportionate toCorrect Answer :-employment

Focus on savings and high bargaining interests of the consumer is an obstacle in retail development in India.Correct Answer :-True

Events are occurrences designed for ________ interests.Correct Answer :-marketing

Which of the following is not an area of operation of event management?Correct Answer :-banking

Name the leading event management companies in IndiaCorrect Answer :-Midas , Pinnacle , Wizcraft

Life Insurance Corporation was nationalized by merging how many private insurance companies?Correct Answer :-245

In the insurance sector the rules governing the foreign companiesCorrect Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board

What criterion is that which the SBU must meet which is neither too large nor too small?Correct Answer :-Proper size

What is the authority for the SBU which is delegated to each person heading it, and can adapt quickly to any environmental Correct Answer :-Decision-making

Intelligence quotient is the measurement of one's ?Correct Answer :-Intelligence

Decreased productivity is a cost of low IQ.Correct Answer :-False

Under McKinsey's 7 S model, the soft S's are:Correct Answer :-Style , Staff , Skills

Unity of command means that employees should receive orders from one superior only.Correct Answer :-True

The characteristics of knowledge worker would beCorrect Answer :-egoistic , right conscious

It is said that waking and dream world are both illusions, according to vedanta worldas ________.Correct Answer :-Maya Mithya

Under the role of management consultant, consultant acts as aCorrect Answer :-Motivator , Leader , Counselor

The process of forecasting is based onCorrect Answer :-Future trends , Current analysis , Past performance

Advantage of delegation of authority results in prompt ________.Correct Answer :-Decision-making

Delegation and decentralization are closely related to each other.Correct Answer :-True

Maintaining discipline and ________ those who perform properly, is an element of direction.Correct Answer :-controlling

Managerial function of control is the ________ and correction of performance of various activities.Correct Answer :-measurement

Which modern trend calls for systematic attempt at controlling ?Correct Answer :-Decentralisation

"Control maintains the equilibrium between ends and means, output and efforts' by according toCorrect Answer :-Peter Drucker

Some of the popular forecasts areCorrect Answer :-Specific industry forecast , Demand forecast , Sales forecast

There are ________ forces of competition.Correct Answer :-Five

Whose feelings and difficulties should the manager know for direction to become effective ?Correct Answer :-Subordinates

________means that private and foreign investors can participate in the Indian Insurance Sector.Correct Answer :-Liberalization

The old control techniques which were used through years areCorrect Answer :-Unity of policies , break-even analysis , budgetary control

How many event management companies are there in Pune?Correct Answer :-215

Objectives can be classified asCorrect Answer :-On the basis of time , On the basis of functions , On the basis of levels

Management is the combination of Arts, Science and profession.Correct Answer :-True

Good competitive skills are a potential external opportunity of learning organizationsCorrect Answer :-False

Under the kinds of motivation, employees are different individually yet, they all want the following things from the job.Correct Answer :-Job security , Congenial associates , Fair wages

Fast food chains are not a corporatised service.Correct Answer :-False

Management is always defined as dynamic, universal, ever-changing subject.Correct Answer :-True

________establishes, cause and effect relationship.Correct Answer :-science

Fredrick Winslow Taylor's Mechanism of scientific management includes,Correct Answer :-Scientific task setting , Planning task setting , Standardization of tools

Management is multidisciplinary, it includes knowledge fromCorrect Answer :-Psychology , Economics , Maths

To which practice is the term "corporate governance" given?Correct Answer :-Management

According to Dr. Chakraborty's in his model II, he advocates and gives preference toCorrect Answer :-Wisdom worker

Under pre-requisites of planning performance budgeting is meaningful without control.Correct Answer :-False

Which famous management consultancy first adopted the 7 S model?Correct Answer :-McKinsey & Co.

A new sector has emerged in modern times, known as ________ management.Correct Answer :-event

According to Urwick, features of good plan is that which isCorrect Answer :-sample , balanced , flexible

________ thinks that all knowledge is not subjective and he is self-conceit to possess it.Correct Answer :-Knowledge worker

________ is effective only in big organizations.Correct Answer :-Decentralization

________ helps in adjusting to uncertainties in assessing work situations and the effective delivery of services even under worst Correct Answer :-Malleability

Financial institutions should maintain a close relationship to seek a seat on the board.Correct Answer :-False

This is one of the method of checking performance where many business executives insist on making frequent visits to their plants so that they can see for themselves for real state of affairsCorrect Answer :-Personal observation

Companies like Godrej, Infosys are arranging which sessions for their employeesCorrect Answer :-Yoga

Name the tactics used in the intensity of rivalry amongst existing cometitorsCorrect Answer :-Price competition , Advertising battles , Product introduction

Name one of the disadvantages of strategic business unitsCorrect Answer :-Distortion of information

It is said that waking and dream world are both illusions, according to vedanta world as ________.Correct Answer :-Maya Mithya

At which levels of the organization does management exitCorrect Answer :-Top-level

Philosophy of scientific management says that science is not a rule of ________.Correct Answer :-Thumb

The components of competitive analysis are :Correct Answer :-Future goals , Current strategy , Capabilities

Human thoughts are classified under Tamas Rajas andHettwaCorrect Answer :-False

Ethical concepts include:Correct Answer :-Ethical subjectivism , Consequentialism , Ethics of Virtue

Direction initiates at the bottom level in the organisation and follows to top through the hierarchy.Correct Answer :-False

Henry Fayol was born in England.Correct Answer :-False

________ is one of the major barriers to entry.Correct Answer :-Government policy

Wrong medium of communication is a physical barrier.Correct Answer :-False

What is proving that it is EQ more than IQ that underpins many of the best decisions.Correct Answer :-Science

What is that the consultant must be able to recognise about the client's future needs ?Correct Answer :-Vision

Name one of the factors that govern the span of management.Correct Answer :-Type of work

It is said that, 'Don't follow practices of delegation on ________'.Correct Answer :-Paper

What are the common challenges faced by the retail business?Correct Answer :-Special mindset to develop special strategies , Coping with the change

Few of the management principles given by Henry Fayol are:Correct Answer :-Division of work , Discipline , Authority and responsibility

Latest approach signifies organization has a part of ________ system.Correct Answer :-Social

Every manager in an organisation gives direction to his subordinates as a superior and receives direction assubordinate from his superior.Correct Answer :-True

According to Swami Vivekananda people have intuition or sacred power to face difficult task.Correct Answer :-True

Robert Owen was a railroad builder in America.Correct Answer :-False

Business ethics can be defined as the study of what is________for the business.Correct Answer :-good and right

Services need efficient________, transport roads and power just as much as industry and agriculture.Correct Answer :-telecom

The code of conduct for a profession should beCorrect Answer :-Enforceable

In which type of income class, does the insurance sector have to face the challenge of making insurance a buying priority?Correct Answer :-lower-middle

The issues of insider trading can be dealt with by keeping a principle ofCorrect Answer :-Disclosed or desist

To be called an SBU, a business unit must meet specific criteria such asCorrect Answer :-having a definable group of competitors , having a mission similar to other SBUs , preparing its own integrated plans

Name the factors governing the span of management.Correct Answer :-Ability of the manager , Ability of the employees , Geographic location

EQ is born largely in the neurotransmitters if the brains limbic system that governsCorrect Answer :-drives , impulses , feelings

________ is the ability to sense, understand and effectively apply emotion.Correct Answer :-Emotional Intelligence

The different components of EQ would beCorrect Answer :-Self-awareness , Emotional management , empathy

Events like trade fairs are handled by government authorities, for example the biggest concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.Correct Answer :-Kumbhmela

Brands are associated with lifestyles and people's________.Correct Answer :-aspirations

Who said, "Management is a multiple organ that manages a business, manages a manager and manages workers and work"?Correct Answer :-Peter Drucker

Under the types of motivators, non-financial motivators are encouragement, freedom ________.Correct Answer :-recognition

With globalisation moving ahead companies requires strategies like joint ventures for exampleCorrect Answer :-HDFC - Standard Life

Disadvantages of SBUs areCorrect Answer :-Over-emphasis on short term performance , Distortion of information , Dysfunctional competition among divisions

The ________ appeared in the book, In search of Excellence.Correct Answer :-7 S model

Learning organizations must adopt processes that encourage interaction across boundariesCorrect Answer :-True

________ learning requires skills for sharing information and knowledge, particularly implicit knowledge, assumptions and benefits that are traditionally beneath the surface.Correct Answer :-Collective

Who said, "Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of grCorrect Answer :-Koontz & O `Donell


How many central ideas are associated with consequentialism?Correct Answer :-Two

Which law states that 'you get what you deserve and not what you desire'Correct Answer :-Law of destiny

The products that are grouped under strategic business units share common factors, likeCorrect Answer :-underlying technology , the market , the skill

The potential external opportunities faced by an organization areCorrect Answer :-falling trade barriers , additional customer groups , faster market groups

A budget as a plan of statement of expected results is expressed in numerical terms.Correct Answer :-True

Who said, "Management is management of Men, Money, Machinery Materials and Information?"Correct Answer :-Anonymous

Direction initiates at the bottom level in the organisation and follows to top through the hierarchy.Correct Answer :-False

A procedure has the following advantagesCorrect Answer :-ensures uniformity of action , increases coordination , provides good standard for the manage

What would be the percentage of equity participation under the rules governing foreign companies?Correct Answer :-0.26

Characteristics of formal organization are :Correct Answer :-Arbitrary structure , Predetermined objectives and policies ,Well defined rules and regulations

Control, like other elements of management process has to be ________ and not an emergency operationCorrect Answer :-continuous

Organization as an establishment is considered as the ________ aspect of an enterprise.Correct Answer :-Physical

The model presented by Dr. Chakraborty shows that Indian thought has a keynote, that isCorrect Answer :-Balance

To which environment is learning environment adaptive?Correct Answer :-External

Name the flagship companies under the group of "Aditya Birla"Correct Answer :-Hindalco , Indo-Gulf Fertilizers , Birla corporation

"When an insurance policy is sold, a promise is sold".Correct Answer :-True

The various tools for corporate governance areCorrect Answer :-audit , professionalism , proper functioning of the board

Management is said to be the combination of three factors, arts, science and the third isCorrect Answer :-profession

Important ingredients of the service industry are labour and knowledge.Correct Answer :-True

What is the reason that Indian Business houses were not able to take courageous decisions.Correct Answer :-stagger or stumbling self-confidence

Budgetary control involves budgets such asCorrect Answer :-sales , production , cash

What is the other important ingredient of hi-tech service industries, besides labour?Correct Answer :-knowledge

Which type of transmission of orders help in obtaining linear behaviour ?Correct Answer :-one-way

One of the key features of services is that they areCorrect Answer :-intangible

The philosophy of Vedanta is compared to which animal in the dream of the person, who wakes the dreamer and makes you realise your self discovered reality.Correct Answer :-Lion

An organization consists of individuals in which their formal roles and structural positions bring them closer.Correct Answer :-True

________ is a flagship company of Aditya Birla Group.Correct Answer :-Hindalco Grasim

Direction is a ________ function performed by all the managers at all levels of the organisation.Correct Answer :-managerial

Collective learning requires skills for sharing information and knowledge and these key skills areCorrect Answer :-Listening , Mentoring , Observing

The Aditya Birla Group has an insurance tie up with________of Canada.Correct Answer :-Sun Life

How many forces of competition are there according to Michael E. Porter?Correct Answer :-Five

________ is practiced like all other managerial functions at all levels of managementCorrect Answer :-All level exercise

The different kinds of relationships for selecting the span of control would be :Correct Answer :-One to one , Cross relationship , Direct group

What does office management include?Correct Answer :-staffing and equipment of the office

'Span of control' is also referred to as span of management.Correct Answer :-True

The negative type of motivators will includeCorrect Answer :-Fear , Force , Reprimands

Henry Fayol was trained as a ________ engineer.Correct Answer :-Mining

________ degree of delegation is that in which a superior states a particular task to his subordinates and tells them to investigate on that task and report back.Correct Answer :-Low

According to the Consequentialism concept of ethics, an act which does not maximize valueCorrect Answer :-is not ethically permissible

Every person has different ways and means of performing art, similarly, every individual has different styles of management and Correct Answer :-Democratic , Autocratic , Beaurocratic

Decentralization would be preferred in large sized unitsCorrect Answer :-True

Before calling a consultant what is it that companies must prepareCorrect Answer :-Check list

________ are at a minimum where the morale is high.Correct Answer :-Grievances

The characteristics of knowledge worker would beCorrect Answer :-egoistic , right conscious

Select the guidelines for effective decision making.Correct Answer :-Involve subordinates in decision making process ,Evaluate the results , Adopt a diagnostic approach to decision making

Elements of effective control areCorrect Answer :-Understandable , Corrective , Flexible

In delegation a superior transfer some duties and responsibilities to his subordinates.Correct Answer :-False

The tools and techniques used in learning organizations areCorrect Answer :-creativity, brainstorming , observing outcomes , reframing knowledge

Corporate governance aims atCorrect Answer :-better transparency , ethics , accountability

Emotional intelligence is said to be the ability to sense, understand and effectively apply the power and acumen of emotions as a Correct Answer :-information , trust , human energy

What is it when you are feeling and being in touch with subtle feeling about things ?

Correct Answer :-Self awareness

Management has been defined as the creation and direction of the internal environment in an enterpriseCorrect Answer :-False

Management is promotionalCorrect Answer :-False

Management manages a manager and manages machines and workersCorrect Answer :-False

The service sector has expanded because of the virtual stagnation of the________sector.Correct Answer :-agricultural

The strategic factor in social integration is the development and selection of leaders.Correct Answer :-True

Communication in industry is a phase both of organisation and moral building.Correct Answer :-True

The characteristics of a good consultant should beCorrect Answer :-Good communication skill , Team spirit , Cosmopolitan outlook

A vision statement should have which option among the following components.Correct Answer :-Precise and objective

Which ethical factor argues that there is no universal set of principles by which to judge mortality?Correct Answer :-Ethical Relativism

Who called for scientific selection of workers and stressed the need for training?Correct Answer :-Henry L. Gantt

There are four hard ‘ S’s in the 7 S Model.Correct Answer :-False

Essentials of a good plan areCorrect Answer :-must be continuous , should be time bound , must motivate people

Factors determining decentralization of authorityCorrect Answer :-uniformity of policy , desire for independence , control techniques

If you want it done right, do it yourself, is a fallacyCorrect Answer :-True

Basic elements of control would beCorrect Answer :-setting standards of performance , measurement of performance , comparison of performance with standard of

Without an efficient what can, direction not be fully effective?Correct Answer :-Control

The new techniques of control which has emerged areCorrect Answer :-management audit , Critical path method , Programme evaluation and review technique

Elements of direction areCorrect Answer :-maintaining discipline , motivation of subordinates , rewarding good performance

Co-ordination should not be what?Correct Answer :-Rigid

Employees will be judged on how they will meet or exceed which well-defined criteria?Correct Answer :-Performance

Information gaps create a communication barrier.Correct Answer :-True

The following are the services which are corporatizedCorrect Answer :-banking , insurance , hospitals

What type of industry is event management in India?Correct Answer :-One Off

International artists performance in India is diminishing in recent times.Correct Answer :-False

What type of ethics emphasize that all mature persons have adequate capacity to reason?Correct Answer :-Deontological ethics

Key ethical principles include the followingCorrect Answer :-fulfilling commitments , caring and compassion , being accountable for decision

Ethical problems result in dilemmas for business managers.Correct Answer :-True

What requires a high level of optimism and persistence despite rejection?Correct Answer :-Self Motivation

EQ was first brought to attention by Benott Simon .Correct Answer :-False

A wisdom worker is one who focuses on self-control.Correct Answer :-True

For survival Indian business families are raising their capital to which zone?Correct Answer :-Comfort

The liberalization and globalization has lead to restructuring of industry throughCorrect Answer :-merger , outsourcing , downsizing

Morale is a state of mind and emotions affecting the attitude to work.Correct Answer :-True

________ is a scientific process of looking ________, which is based on past performanceCorrect Answer :-ForecastingCorrect Answer :-forward

________ is a continuous activity in which the ________ are instructed to carry out the particular assignment.Correct Answer :-TrainingCorrect Answer :-subordinates

One of the ________ of direction is of ________communicationCorrect Answer :-principlesCorrect Answer :-effective

By putting inter-dependent ________ under one ________ coordination is ensured.Correct Answer :-unitsCorrect Answer :-boss

________ divide work into specialized ________.Correct Answer :-ManagersCorrect Answer :-functions

Organizational morale is basically a ________ condition of groups and ________.Correct Answer :-mentalCorrect Answer :-individuals

The level of ________ affect an individual’s ________.Correct Answer :-satisfactionCorrect Answer :-morale

An important ________ in retailing is the battle of ________

Correct Answer :-trendCorrect Answer :-Formats

Learning ________ is the organizational ________ that nurtures learning.Correct Answer :-CultureCorrect Answer :-climate

The aspects of corporate governance areCorrect Answer :-attracting public attention , indispensable , trust

EQ refers to the qualities of people who do what in real life?Correct Answer :-Excel

Companies seeking to improve have taken a plethora of initiatives such as:Correct Answer :-R & D

Learning organizations must develop collective as well as individual learning.Correct Answer :-True

Who said, “Management is a multiple organ that manages business, manages a manager and manages workers and work”?Correct Answer :-Peter Drucker

Profession needs certificate of practiceCorrect Answer :-True

What type of control is most important for effective delegation?Correct Answer :-Feedback

Direction helps utilize what?Correct Answer :-Capabilities

Who said, direction in business is similar to strategy in war?Correct Answer :-Seymour

Limitations of control would beCorrect Answer :-external factors , difficulty in setting standards , variation and its causes

Direction helps explore the talents of individuals.Correct Answer :-True

The best leader is someone who is?Correct Answer :-Cool

The democratic or participative leadership style the leader tries to lead mainly throughCorrect Answer :-Persuasion , example

The 3-needs theory is about motivators in an organization.Correct Answer :-True

The different types of barriers to communication areCorrect Answer :-physical , psychological , semantic barriers

Principles of effective communication would beCorrect Answer :-clear in use of language , attentive listening , use of right medium

An Indian shopper does not see shopping as an end in itself.Correct Answer :-False

What is event management?Correct Answer :-Interactive advertising

Life Insurance Corporation was nationalized in 1956 by merging how many private insurance companies?Correct Answer :-245

Planning is the primary management function of insurance companies

Correct Answer :-True

A level playing field is an unlikely factor of success for insurance sector.Correct Answer :-False

How many channels are there through which corporate governance may bear on performance?Correct Answer :-Five

Audit can act as a self regulation enablerCorrect Answer :-True

Examples of ethics of virtue are as followsCorrect Answer :-courage , generosity , tolerance

Ethical relativism argues that there are universal set of principles to judge morality.Correct Answer :-False

Which if the following criteria should a business meet to be called an SBU?Correct Answer :-All of these

Companies must calculate what else about consultancy?Correct Answer :-Costs

Which of the following act as general motivators?Correct Answer :-All of these

Individuals normally desire a degree of independence.Correct Answer :-True

_______ offer a definite ________ to the planning process.Correct Answer :-RulesCorrect Answer :-direction

A ________ should always be clear about what is to be ________ to subordinates.Correct Answer :-superiorCorrect Answer :-delegated

Control is ________ to decision-________.Correct Answer :-BasicCorrect Answer :-making

Theory Y assumes that people will exercise self-________ andcontrol towards achieving ________ they are committed to.Correct Answer :-directionCorrect Answer :-objectives

________ services comprise of social and personal services and ________.Correct Answer :-ConsumerCorrect Answer :-hotels

A favorable factor for retail ________ is reduction of ________ duties.Correct Answer :-growthCorrect Answer :-customs

________ is one of the ________ companies in event management.Correct Answer :-WhizzcraftCorrect Answer :-Leading

________ insurance companies holding is restricted to ________.Correct Answer :-InternationalCorrect Answer :-26 %

An objective of corporate governance is ________ of ________ value.Correct Answer :-enhancementCorrect Answer :-shareholder

Select The Blank Question:- Maintaining discipline and ______ those who perform properly, is an element of direction.Correct Answer :-Controlling Multiple Choice Multiple Answer Question:- The products that are grouped under strategic business units share common factors, like :-Correct Answer :-Underlying technology , The market , The skill Multiple Choice Multiple Answer Question:- FredrickWinslow Taylor's Mechanism of scientific management includes :- Correct Answer :-Scientific task setting , Planning task setting ,Standardization of tools Multiple Choice Multiple Answer Question:- The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as :- Correct Answer :-Absenteeism , Number of accidents , Grievances True/False Question:- Safety needs are those where the person feel important and must also receive recognition from others. Correct Answer :-False Multiple Choice Single Answer Question:-How many channels are there through which corporate governance may bear on performance? Correct Answer :-Five Multiple Choice Multiple Answer Question:- Services are defined as the art and science of managing :- Correct Answer :-The expectations of others ,The experiences of people ,The demands of the customerMultiple Choice Multiple Answer Question:- The definition of decision involves following characteristics :- Correct Answer :-Rationality , Commitment , Mental Process Multiple Choice Single Answer Question:- One of the external environment factors that influences Management is Correct Answer :-Legal Multiple Choice Single Answer Question:- Management is Correct Answer :-Creative Select The Blank Question:- Service sector has grown because of ________. Correct Answer :-Contracting Multiple Choice Single Answer Question:- The purpose of communication is informing others and becoming informed, directing others and being directed and :- Correct Answer :-Influencing others and being influenced Select The Blank Question:- A set of actions that you start with and must maintain is also called as ________. Correct Answer :-Strategy Multiple Choice Single Answer Question:- Planning is mainly concerned with looking ahead in the future, what is it that provides the necessary raw material for correct planning ? Correct Answer :-Forecasting True/False Question:- Learning from mistakes is often more powerful than learning from success. Correct Answer :-True Multiple Choice Single Answer Question:- What shrinks working memory and so has the ability to think clearly? Correct Answer :-Emotional distress

Multiple Choice Single Answer Question:- Management is the combination of Arts, Science and Correct Answer :-Profession Select The Blank Question:- The four A's of the service section are acceptability, ________ ,affordability, vailability. Correct Answer :-Awareness True/False Question:- It is said that always lines of communication should be open. Correct Answer :-True Multiple Choice Single Answer Question:- Which Indian pharma company has recently started an SBU? Correct Answer :-Ranbaxy Multiple Choice Single Answer Question:- Management is not just a Correct Answer :-Process Select The Blank Question:- The ________ principle, which is the inherent process in organization through which authority, the antecedent co-coordinative principle, permeates the entire organized structure. Correct Answer :-Scalar Multiple Choice Multiple Answer Question:- A vision statement should have the following components :- Correct Answer :-Ability to inspire people , Achievable , Precise and objective Select The Blank Question:- New companies feel that ________ is the most appropriate typeof alliance. Correct Answer :-Joint-venture Multiple Choice Single Answer Question:- Who proposed the first theory called the hierarchy of needs theory? Correct Answer :-Abraham Maslow Multiple Choice Multiple Answer Question:- The family owned businesses like Tata and Birla, also face major fears like Correct Answer :-Right successor , Stumbling self confidence , Lack of professional management Multiple Choice Single Answer Question:- Under the characteristics of a learning organization what is it that is recognized as strength? Correct Answer :-Diversity Multiple Choice Single Answer Question:- What articulates the long-term goals of an enterprise? Correct Answer :-Vision Statement Multiple Choice Multiple Answer Question:- Elements of direction are :- Correct Answer :-Maintaining discipline , Motivation of subordinates , Rewarding good performanceTrue/False Question:- The contribution of the service sector to the employment generation has been proportionate. Correct Answer :-False Multiple Choice Single Answer Question:- One of the internal environment factors that influences management is Correct Answer :-Place True/False Question:- The heart of administration is the directing function. Correct Answer :-True Select The Blank Question:- A mental condition of a egoistic man where his demands are never fulfilled is also referred to as ________. Correct Answer :-Restless equilibrium True/False

Question:- It is said that no company is allowed to deal in life and non-life insurance as a single entity. Correct Answer :-True Select The Blank Question:- To establish contact with the creator ________ helps us to transfer our minds and reach at the goal. Correct Answer :-Yogic processes, social norms and values True/False Question:- Service sector in India dominates half of our national income. Correct Answer :-True True/False Question:- Indian business families are still avoiding joint ventures and tie-ups. Correct Answer :-False Multiple Choice Multiple Answer Question:- Most Indian business houses go for restructuring exercise, through :- Correct Answer :-Demerger , Merger , Takeover Select The Blank Question:- ________ acts are done willfully and not by chance. Correct Answer :-Virtuous Multiple Choice Multiple Answer Question:- The factors which should be included on the part of managers when dealing with subordinates are :- Correct Answer :-Loyalty , Devotion Multiple Choice Multiple Answer Question:- The service sector has grown because of reasons mentioned below:- Correct Answer :-Tendency of distributing specialized knowledge and technology capital for labour in the manufacturing industry , Technology no longer gives a competitive edge to manufacturing activities in the global scenario , As income increases, consumer demands for services increase faster than those for goods Multiple Choice Multiple Answer Question:- The different types of motivators would be :- Correct Answer :-Positive , External , Financial True/False Question:- The technique of control is associated with planning, as a part of scientific management. Correct Answer :-True Select The Blank Question:- Business ethics can be defined as the study of what is ________ for the business. Correct Answer :-Good and right True/False Question:- The Indian consumer does not see shopping as an end in itself. Correct Answer :-False True/False Question:- Board members should have an independent sense of judgment. Correct Answer :-True True/False Question:- Event management in India is an ancient activity. Correct Answer :-False Multiple Choice Multiple Answer Question:- Organizing is defined in different ways, viz. Correct Answer :-Process , Relationship , Corporate citizen Select The Blank Question:- Charles Babbage built the first prototype of modern ________. Correct Answer :-Computers Select The Blank Question:- The ________ principle, which is the inherent process in organization through which authority, the antecedent coordinative principle, permeates the entire organized structure. Correct Answer :-Scalar Multiple Choice Single Answer

Question:- It is said that 'Delegation is the key to control' and Correct Answer :-information is guide to control Multiple Choice Single Answer Question:- Which is the technique where the completion of all tasks is checked in the order planned in the time scheduled is known as Correct Answer :-Critical path method Multiple Choice Multiple Answer Question:- Application of general management functions to the insurance sector is Correct Answer :-co-ordinating , controlling , directing True/False Question:- Lower level managers need EQ most. Correct Answer :-False Multiple Choice Multiple Answer Question:- Certain important motivational techniques are Correct Answer :-Monetary incentives , Job-based techniques , MBO techniques Multiple Choice Multiple Answer Question:- Future of Insurance sector would be Correct Answer :-new players taking over the market , improved customer service , strong hold of nationalized players True/False Question:- Procedures establish a useful method of doing work and thus it can eliminate friction between departments. Correct Answer :-True Multiple Choice Multiple Answer Question:- In the complex new liberalized economy business families face common problems such as Correct Answer :-Unproductive labour , Falling share value , Transnational attach Select The Blank Question:- Individuals are encouraged to develop________,to speak out, to challenge actions. Correct Answer :-ideas Select The Blank Question:- Business ________ is the calculation of probable events to provide against future. Correct Answer :-forecasting Select The Blank Question:- Being more attuned to the feelings of those you work with is a benefit of ________. Correct Answer :-Emotional Quotient Multiple Choice Single Answer Question:- Communication forms the link between every individual and between one group and the other groups, what are the main facts which flow through individuals at various levels. Correct Answer :-concepts, opinions Multiple Choice Multiple Answer Question:- RBI's present report on currency and finance divides the sector into Correct Answer :-consumer services , Govt. services , producer services True/False Question:- It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated. Correct Answer :-True True/False Question:- Pursuit of excellence is an ethical principle. Correct Answer :-True Multiple Choice Single Answer Question:- Delegation is required in which type of organization? Correct Answer :-All type of organizations Select The Blank Question:- If you don't know what you want to achieve, don't call in the ________. Correct Answer :-Consultant True/False Question:- Peter Drucker various publications have sold about 5 -6 million copies worldwide. Correct Answer :-True Multiple Choice Multiple Answer Question:- Name the books on management written by Peter Drucker. Correct Answer :-The practice of management , Management, tasks, responsibility , Frontiers of Management Multiple Choice Single Answer Question:- Who is primarily known for his Time and motion studies? Correct Answer :-Frank Gilberth Multiple Choice Single Answer Question:- What is the set-up of an organization? Correct Answer :-Relationships True/False Question:- The Indian consumer does not see shopping as an end in itself. Correct Answer :-False Multiple Choice Multiple Answer Question:- The major books on social and political analysis by Peter Drucker are : Correct Answer :-The future of industrial man , The age of discontinuity , Drucker on Asia

Multiple Choice Single Answer Question:- What can act as a self-regulation enabler? Correct Answer :-Audit True/False Question:- Demand forecast is one of the popular forecasts. Correct Answer :-True Multiple Choice Single Answer Question:- Of which kind of advertising is event a form? Correct Answer :-interactive Select The Blank Question:- General Insurance corporation was nationalized in________. Correct Answer :-1972 Select The Blank Question:- Different rates are levied by different states for ________ tax. Correct Answer :-entertainment Select The Blank Question:- Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of people for a common purpose. Correct Answer :-togetherness Multiple Choice Multiple Answer Question:- Steps to be taken into consideration while whistle blowing are: Correct Answer :-examining your motives , verifying and documenting your information , sticking to the facts True/False Question:- Actuary is one who specializes in the mathematics of insurance. Correct Answer :-True Multiple Choice Multiple Answer Question:- Few of the benefits of direction are Correct Answer :-ensures stability and balance , secures employees co-operation , facilitates change in organisation Select The Blank Question:- A method of grouping the business of a multi-business corporation, which helps in strategic planning, is ________. Correct Answer :-scientific Multiple Choice Multiple Answer Question:- The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as Correct Answer :-Absenteeism , No. of accidents , Grievances Select The Blank Question:- The concept of value and the concept of maximization of value are related to________concept of Ethics. Correct Answer :-Consequentialism Multiple Choice Multiple Answer Question:- The family owned businesses like Tata and Birla, also face major fears like Correct Answer :-Right successor , Stumbling self-confidence , Lack of professional management Multiple Choice Single Answer Question:- The important point to be noted under the definition of learning organizations is Correct Answer :-Development of collective as well as individual learning Multiple Choice Single Answer Question:- What is the fundamental tool employed by managers in directing their subordinates ? Correct Answer :-Order Multiple Choice Single Answer Question:- Where is the attack on business families coming from Correct Answer :-Transnationals Multiple Choice Single Answer Question:- What does decoding mean ? Correct Answer :-Message interpretation Multiple Choice Single Answer Question:- Management is purposeful and what? Correct Answer :-Goal oriented Multiple Choice Single Answer Question:- Management exists at which levels of the organization? Correct Answer :-All True/False Question:- Management is just a list of functions. Correct Answer :-False True/False Question:- Science has no predictive power Correct Answer :-False True/False Question:- Professional management signifies separation of ownership and management. Correct Answer :-True Multiple Choice Multiple Answer Question:- Communication barriers in the international environment are

Correct Answer :-Loss by transmission , Loss by poor retention , Poor listening Select The Blank Question:- Service sector has grown because of________. Correct Answer :-contracting Multiple Choice Single Answer Question:- What is the meaning of no physical transferability of services? Correct Answer :-intangibility Multiple Choice Single Answer Question:- The service sector has expanded relentlessly in the past decades. Which of the following events gave it pre-eminence? Correct Answer :-explosion of information technology Multiple Choice Single Answer Question:- Which of the options best describes the employment capacity of the retailing sector? It is the Correct Answer :-second largest employer after agriculture Select The Blank Question:- The scope for retailing in India is great as it is dominated by the________. Correct Answer :-unorganized sector Multiple Choice Multiple Answer Question:- The various departments that an event management company will have are Correct Answer :-creative , production , client servicing True/False Question:- Foreign insurance companies can appoint majority directors on the company board. Correct Answer :-False Multiple Choice Multiple Answer Question:- Future of Insurance sector would be Correct Answer :-new players taking over the market , improved customer service , strong hold of nationalized players Multiple Choice Single Answer Question:- Audit is an effective tool of corporate governance and can act/enable Correct Answer :-self-regulation Multiple Choice Multiple Answer Question:- The channels through which corporate governance may bear on performance are activated through several structural and institutional factors as follows Correct Answer :-legal, political and regulatory environment , financial structure of corporation , structure and functioning of co. Multiple Choice Multiple Answer Question:- The objectives in corporate governance are Correct Answer :-growth , stability , shareholders value maximization Your Answer :-growth , stability , shareholders value maximization Select The Blank Question:- The concept of corporate governance has been attracting________in India. Correct Answer :-public attention Your Answer :-public attention Select The Blank Question:- ________organizations have systems, mechanisms and processes in place. Correct Answer :-Learning Your Answer :-Learning Multiple Choice Single Answer Question:- Name the growing developer and publisher software created by SBU's to handle product development for each of the segments like child, youth entertainment etc. Correct Answer :-Mindscape Your Answer :-Mindscape Multiple Choice Single Answer Question:- People with high EQ understand people's which factor ? Correct Answer :-Expectations Your Answer :-Expectations Multiple Choice Multiple Answer Question:- EQ is born largely in the neurotransmitters if the brains limbic system that governs Correct Answer :-drives , impulses , feelings Your Answer :-drives , impulses , feelings Select The Blank Question:- Being ________ requires high level of optimism and persistence despite rejection. Correct Answer :-Self-Motivated Your Answer :-Self-Motivated Select The Blank Question:- Henry Fayol finds ________ and responsibility to be related, with the latter arising from the former. Correct Answer :-Authority Your Answer :-Authority Multiple Choice Single Answer Question:- Which is the second factor of the 7S model? Correct Answer :-Structure Your Answer :-Structure True/False Question:- W.Edward Deming introduced quality control in Japan. Correct Answer :-True Your Answer :-True

Multiple Choice Single Answer Question:- What did chanakya write ? Correct Answer :-Arthashastra Your Answer :-Arthashastra True/False Question:- India should borrow management skill from other countries but one should never borrow the use of the mechanical arts and applied sciences - Correct Answer :-False Your Answer :-False True/False Question:- Gita has nothing to do with leadership in management Correct Answer :-False Your Answer :-False True/False Question:- Posture' and Observance' are not included under the 'yogic' exercises Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- What is lacking in Indian business companies management ? Correct Answer :-Professionalism Your Answer :-Professionalism Multiple Choice Multiple Answer Question:- The main strategies adopted by business families for growth are Correct Answer :-Raising their capital , Appoint professional manager , Technology upgradation Your Answer :-Raising their capital , Appoint professional manager , Technology upgradation True/False Question:- Business families have started spending more on research and development. Correct Answer :-True Your Answer :-True Select The Blank Question:- Many families were running the business with a law ________ stake of 15% to 20%. Correct Answer :-Capital Your Answer :-Capital Multiple Choice Single Answer Question:- Planning is based on future conditions which are dynamic, hence it is said to be Correct Answer :-Flexible Your Answer :-Flexible Multiple Choice Single Answer Question:- What is indispensable to accurate internal budgeting and to setting financial and expansion policies. Correct Answer :-Sales forecasting Your Answer :-Specific industry forecasts Multiple Choice Multiple Answer Question:- The steps included in the process of MBO are Correct Answer :-Preliminary setting of goals at the top , Clarification of organisational goals , Recycling of objectives Your Answer :-Preliminary setting of goals at the top , Clarification of organisational goals , Recycling of objectives Multiple Choice Multiple Answer Question:- Some of the limitations of business planning are Correct Answer :-Time Consuming , Expensive device , Heavy cost of planning Your Answer :-Grievances , Expensive device , Heavy cost of planning Multiple Choice Multiple Answer Question:- The term 'span of control' is also referred to as: Correct Answer :-Span of management , Span of supervision , Span of authority Your Answer :-Span of management , Span of supervision , Span of authority Multiple Choice Multiple Answer Question:- Principles of effective delegation are: Correct Answer :-Train the subordinates , Reward delegation , Appropriate reporting system Your Answer :-Train the subordinates , Reward delegation , Appropriate reporting system True/False Question:- Span of management is normally related to organization structure. Correct Answer :-True Your Answer :-False Select The Blank Question:- Control, like other elements of management process has to be ________ and not an emergency operation Correct Answer :-continuous Your Answer :-corrective Select The Blank Question:- In an organisation the reports that are in the form of graphs, tables etc, are called ________ Correct Answer :-statistical reports Your Answer :-statistical reports Multiple Choice Single Answer Question:- This is a type of motivational technique training given to the groups of managers themselves so that they may behave with and motivate their subordinates better. Correct Answer :-Sensitivity training

Your Answer :-Management training Select The Blank Question:- Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of people for a common purpose. Correct Answer :-togetherness Your Answer :-initiative Multiple Choice Single Answer Question:- Profession requires definite period of what? Correct Answer :-Learning Your Answer :-Learning Multiple Choice Single Answer Question:- Professional managers help organizations in chalking out which type of strategies? Correct Answer :-Corporate Your Answer :-Corporate Multiple Choice Multiple Answer Question:- Features of Management are as follows Correct Answer :-goal oriented , universal , continuous process Your Answer :-goal oriented , universal , continuous process Multiple Choice Multiple Answer Question:- Management is multidisciplinary, it includes knowledge/ information from Correct Answer :-economics , maths , psychology Your Answer :-economics , maths , psychology Multiple Choice Multiple Answer Question:- Science as a discipline has the following features Correct Answer :-body of organized knowledge , establishes cause and effect relationship Your Answer :-body of unorganized knowledge , establishes cause and effect relationship , nonpredictive Multiple Choice Multiple Answer Question:- Any discipline to be called as profession must fulfill the following conditions Correct Answer :-requires definite period of learning , centralized rule making authority , enforceable code of conduct Your Answer :-requires definite period of learning , centralized rule making authority , enforceable code of conduct Multiple Choice Single Answer Question:- What hampers organisational communication ? Correct Answer :-Barrier Your Answer :-Barrier Multiple Choice Multiple Answer Question:- The lack of communication leads to Correct Answer :-information gap , disintegration , deviation from performance Your Answer :-information gap , disintegration , deviation from performance Multiple Choice Multiple Answer Question:- The activities of the communicator while communicating a message will include, Correct Answer :-ideation , encoding , transmission Your Answer :-encoding , response Select The Blank Question:- ________ with sympathy can reduce some of the daily frustrations in organised life and result in better communication. Correct Answer :-Listening Your Answer :-Listening Select The Blank Question:- Producer services are trade,________communication and financial services. Correct Answer :-transport Your Answer :-transport Multiple Choice Single Answer Question:- Services need support functions to assist its operation, they are Correct Answer :-transport, telecom, power Your Answer :-transport, telecom, power Multiple Choice Single Answer Question:- Govt. services would essentially entail Correct Answer :-social goods and public administration Your Answer :-social goods and public administration Multiple Choice Single Answer Question:- Which of the options mentioned below would be categorized as a Franchisee store? Correct Answer :-Footwear stores Your Answer :-Super Markets Multiple Choice Single Answer Question:- What is one of the most significant inhibitors in customer preference while purchasing perishable items in retail? Correct Answer :-proximity of markets Your Answer :-customer preference to brands Multiple Choice Single Answer Question:- An Indian consumer is Correct Answer :-one of the most diverse and demanding Your Answer :-one of the most diverse and demanding True/False Question:- The unorganized sector is mainly concentrated in metropolitan cities. Correct Answer :-False Your Answer :-True

Multiple Choice Single Answer Question:- Of which kind of advertising is event a form? Correct Answer :-interactive Your Answer :-interactive Multiple Choice Single Answer Question:- State Bank of India has collaborated with which foreign insurance company? Correct Answer :-Cardiff Your Answer :-Cardiff True/False Question:- The financial structure is not one of the five channels of corporate governance. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- Which ethical concept argues/emphasizes that all mature persons have adequate capacity to reason and that ethical rules can be desired from such reasons? Correct Answer :-Deontological Ethics Your Answer :-Demological Ethics Select The Blank Question:- Unethical acts are a result of________. Correct Answer :-Unawareness and insensitivity to issues Your Answer :-Unawareness and insensitivity to issues Select The Blank Question:- Loyalty to the________should occupy the place before loyalty to the organization. Correct Answer :-country Your Answer :-society Multiple Choice Multiple Answer Question:- The products that are grouped under strategic business units share common factors, like Correct Answer :-underlying technology , the market , the skill Your Answer :-underlying technology , the market , the skill Multiple Choice Multiple Answer Question:- Multiple Choice Multiple Response Correct Answer :-Loyalty , Devotion Your Answer :-Loyalty , Devotion Multiple Choice Multiple Answer Question:- Peter Drucker is an expert on : Correct Answer :-Japanese art , History of technology , History of American statesman Your Answer :-Japanese art , History of technology , History of American statesman Select The Blank Question:- Peter Durcker's classic book is known as 'The ________ of management'. Correct Answer :-Practice Your Answer :-Practice True/False Question:- Peter Drucker various publications have sold about 5 -6 million copies worldwide. Correct Answer :-True Your Answer :-True True/False Question:- Samartha Ramdas contributed to the conception of administration and management Correct Answer :-True Your Answer :-True True/False Question:- Indian companies because of confused status have lacked self-confidence. Correct Answer :-True Your Answer :-True Select The Blank Question:- One of the fears family owned businesses fear is the successful planning to the get the right person after the business ________. Correct Answer :-Pioneer Your Answer :-Pioneer Multiple Choice Single Answer Question:- Successful consultants should promote their consultancy through what ? Correct Answer :-Network Your Answer :-Network Multiple Choice Multiple Answer Question:- International consultancy is said to be Correct Answer :-Glamorous , Challenging , Trendy Your Answer :-Glamorous , Challenging , Trendy True/False Question:- You should never measure the process and develop tools that will measure your progress. Correct Answer :-False Your Answer :-False Select The Blank Question:- ________ provide all types of help required to make the business more efficient and profitable. Correct Answer :-Consultants Your Answer :-Consultants

Multiple Choice Multiple Answer Question:- The defination of decision involves following characteristics Correct Answer :-Involves Rationality , Involves Commitment , Involves Mental Process Your Answer :-Involves Rationality , Involves Commitment , Involves Mental Process True/False Question:- Decision-Making is a process of making a choice of poor alternatives. Correct Answer :-False Your Answer :-False True/False Question:- Procedures establish a useful method of doing work and thus it can eliminate friction between departments. Correct Answer :-True Your Answer :-True Select The Blank Question:- As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is to do it. Correct Answer :-Planning Your Answer :-Planning Multiple Choice Multiple Answer Question:- Functional authority works only when, Correct Answer :-Assignment is clarified , The subordinates are allowed to participate , Feedback control is established Your Answer :-Assignment is clarified , The subordinates are allowed to participate , Feedback control is established Multiple Choice Multiple Answer Question:- Features of direction would be Correct Answer :-Pervasive function , Communication , Continuous process Your Answer :-Pervasive function , Communication Multiple Choice Multiple Answer Question:- Some of the external factors that limit control are Correct Answer :-govt. policies , market changes , economic changes Your Answer :-govt. policies , market changes , economic changes Multiple Choice Single Answer Question:- David McClelland identified three motives which compare with Maslow's higher ranking motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3. Achievement - Correct Answer :-Self-actualisation Your Answer :-Self-actualisation Multiple Choice Multiple Answer Question:- Certain important motivational techniques are Correct Answer :-Monetary incentives , Job-based techniques , MBO techniques Your Answer :-Security technique , Monetary incentives , Job-based techniques Multiple Choice Multiple Answer Question:- David C Mc Celland identified three motives those are Correct Answer :-Affiliation , Power , Achievement Your Answer :-Affiliation , Power , Achievement True/False Question:- Board members should have an independent sense of judgment. Correct Answer :-True Your Answer :-False True/False Question:- Event management in India is an ancient activity. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- Organizing is defined in different ways, viz. Correct Answer :-Process , Relationship , Corporate citizen Your Answer :-Process , Relationship Select The Blank Question:- Charles Babbage built the first prototype of modern ________. Correct Answer :-Computers Your Answer :-Computers Select The Blank Question:- The ________ principle, which is the inherent process in organization through which authority, the antecedent cocoordinative principle, permeates the entire organized structure. Correct Answer :-Scalar Your Answer :-Functional Multiple Choice Single Answer Question:- It is said that 'Delegation is the key to control' and Correct Answer :-information is guide to control Your Answer :-information is basis of control Multiple Choice Single Answer Question:- Which is the technique where the completion of all tasks is checked in the order planned in the time scheduled is known as Correct Answer :-Critical path method Your Answer :-Critical path method Multiple Choice Multiple Answer

Question:- Application of general management functions to the insurance sector is Correct Answer :-co-ordinating , controlling , directing Your Answer :-capitalizing True/False Question:- Lower level managers need EQ most. Correct Answer :-False Your Answer :-True Multiple Choice Multiple Answer Question:- Certain important motivational techniques are Correct Answer :-Monetary incentives , Job-based techniques , MBO techniques Your Answer :-Monetary incentives , Job-based techniques , MBO techniques Multiple Choice Multiple Answer Question:- Future of Insurance sector would be Correct Answer :-new players taking over the market , improved customer service , strong hold of nationalized players Your Answer :-new players taking over the market , improved customer service , strong hold of nationalized players True/False Question:- Procedures establish a useful method of doing work and thus it can eliminate friction between departments. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- In the complex new liberalized economy business families face common problems such as Correct Answer :-Unproductive labour , Falling share value , Transnational attach Your Answer :-Unproductive labour , Falling share value Select The Blank Question:- Individuals are encouraged to develop________,to speak out, to challenge actions. Correct Answer :-ideas Your Answer :-ideas Select The Blank Question:- Business ________ is the calculation of probable events to provide against future. Correct Answer :-forecasting Your Answer :-planning Select The Blank Question:- Being more attuned to the feelings of those you work with is a benefit of ________. Correct Answer :-Emotional Quotient Your Answer :-Emotional Quotient Multiple Choice Single Answer Question:- Communication forms the link between every individual and between one group and the other groups, what are the main facts which flow through individuals at various levels. Correct Answer :-concepts, opinions Your Answer :-concepts, opinions Multiple Choice Multiple Answer Question:- RBI's present report on currency and finance divides the sector into Correct Answer :-consumer services , Govt. services , producer services Your Answer :-consumer services , producer services True/False Question:- It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated. Correct Answer :-True Your Answer :-True True/False Question:- Pursuit of excellence is an ethical principle. Correct Answer :-True Your Answer :-False Multiple Choice Single Answer Question:- Delegation is required in which type of organization? Correct Answer :-All type of organizations Your Answer :-Big type of organizations Select The Blank Question:- If you don't know what you want to achieve, don't call in the ________. Correct Answer :-Consultant Your Answer :-Subordinate True/False Question:- Peter Drucker various publications have sold about 5 -6 million copies worldwide. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- Name the books on management written by Peter Drucker. Correct Answer :-The practice of management , Management, tasks, responsibility , Frontiers of Management

Your Answer :-Frontiers of Management , The practice of management , Management, tasks, responsibility Multiple Choice Single Answer Question:- Who is primarily known for his Time and motion studies? Correct Answer :-Frank Gilberth Your Answer :-F.W.Taylor Multiple Choice Single Answer Question:- What is the set-up of an organization? Correct Answer :-Relationships Your Answer :-Communication True/False Question:- The Indian consumer does not see shopping as an end in itself. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- The major books on social and political analysis by Peter Drucker are : Correct Answer :-The future of industrial man , The age of discontinuity , Drucker on Asia Your Answer :-The future of industrial man , The age of discontinuity , Drucker on Asia Multiple Choice Single Answer Question:- What can act as a self-regulation enabler? Correct Answer :-Audit Your Answer :-Planning report True/False Question:- Demand forecast is one of the popular forecasts. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- Of which kind of advertising is event a form? Correct Answer :-interactive Your Answer :-related Select The Blank Question:- General Insurance corporation was nationalized in________. Correct Answer :-1972 Your Answer :-1971 Select The Blank Question:- Different rates are levied by different states for ________ tax. Correct Answer :-entertainment Your Answer :-entertainment Select The Blank Question:- Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of people for a common purpose. Correct Answer :-togetherness Your Answer :-confidence Multiple Choice Multiple Answer Question:- Steps to be taken into consideration while whistle blowing are: Correct Answer :-examining your motives , verifying and documenting your information , sticking to the facts Your Answer :-examining the organizational environment , examining your motives , verifying and documenting your information , sticking to the facts True/False Question:- Actuary is one who specializes in the mathematics of insurance. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- Few of the benefits of direction are Correct Answer :-ensures stability and balance , secures employees co-operation , facilitates change in organisation Your Answer :-ensures stability and balance , secures employees co-operation , facilitates change in organisation Select The Blank Question:- A method of grouping the business of a multi-business corporation, which helps in strategic planning, is ________. Correct Answer :-scientific Your Answer :-strategic Multiple Choice Multiple Answer Question:- The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as Correct Answer :-Absenteeism , No. of accidents , Grievances Your Answer :-Absenteeism , Grievances Select The Blank Question:- The concept of value and the concept of maximization of value are related to________concept of Ethics. Correct Answer :-Consequentialism

Your Answer :-Subjectivism Multiple Choice Multiple Answer Question:- The family owned businesses like Tata and Birla, also face major fears like Correct Answer :-Right successor , Stumbling self-confidence , Lack of professional management Your Answer :-Right successor , Lack of professional management Multiple Choice Single Answer Question:- The important point to be noted under the definition of learning organizations is Correct Answer :-Development of collective as well as individual learning Your Answer :-Development of collective as well as individual learning Multiple Choice Single Answer Question:- What is the fundamental tool employed by managers in directing their subordinates ? Correct Answer :-Order Your Answer :-Decision Multiple Choice Single Answer Question:- Where is the attack on business families coming from Correct Answer :-Transnationals Your Answer :-Transnationals Multiple Choice Single Answer Question:- What does decoding mean ? Correct Answer :-Message interpretation Your Answer :-Message interpretation True/False Question:- Board members should have an independent sense of judgment. Correct Answer :-True Your Answer :-False True/False Question:- Event management in India is an ancient activity. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- Organizing is defined in different ways, viz. Correct Answer :-Process , Relationship , Corporate citizen Your Answer :-Process , Relationship Select The Blank Question:- Charles Babbage built the first prototype of modern ________. Correct Answer :-Computers Your Answer :-Computers Select The Blank Question:- The ________ principle, which is the inherent process in organization through which authority, the antecedent cocoordinative principle, permeates the entire organized structure. Correct Answer :-Scalar Your Answer :-Functional Multiple Choice Single Answer Question:- It is said that 'Delegation is the key to control' and Correct Answer :-information is guide to control Your Answer :-information is basis of control Multiple Choice Single Answer Question:- Which is the technique where the completion of all tasks is checked in the order planned in the time scheduled is known as Correct Answer :-Critical path method Your Answer :-Critical path method Multiple Choice Multiple Answer Question:- Application of general management functions to the insurance sector is Correct Answer :-co-ordinating , controlling , directing Your Answer :-capitalizing True/False Question:- Lower level managers need EQ most. Correct Answer :-False Your Answer :-True Multiple Choice Multiple Answer Question:- Certain important motivational techniques are Correct Answer :-Monetary incentives , Job-based techniques , MBO techniques Your Answer :-Monetary incentives , Job-based techniques , MBO techniques Multiple Choice Multiple Answer Question:- Future of Insurance sector would be Correct Answer :-new players taking over the market , improved customer service , strong hold of nationalized players Your Answer :-new players taking over the market , improved customer service , strong hold of nationalized players True/False

Question:- Procedures establish a useful method of doing work and thus it can eliminate friction between departments. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- In the complex new liberalized economy business families face common problems such as Correct Answer :-Unproductive labour , Falling share value , Transnational attach Your Answer :-Unproductive labour , Falling share value Select The Blank Question:- Individuals are encouraged to develop________,to speak out, to challenge actions. Correct Answer :-ideas Your Answer :-ideas Select The Blank Question:- Business ________ is the calculation of probable events to provide against future. Correct Answer :-forecasting Your Answer :-planning Select The Blank Question:- Being more attuned to the feelings of those you work with is a benefit of ________. Correct Answer :-Emotional Quotient Your Answer :-Emotional Quotient Multiple Choice Single Answer Question:- Communication forms the link between every individual and between one group and the other groups, what are the main facts which flow through individuals at various levels. Correct Answer :-concepts, opinions Your Answer :-concepts, opinions Multiple Choice Multiple Answer Question:- RBI's present report on currency and finance divides the sector into Correct Answer :-consumer services , Govt. services , producer services Your Answer :-consumer services , producer services True/False Question:- It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated. Correct Answer :-True Your Answer :-True True/False Question:- Pursuit of excellence is an ethical principle. Correct Answer :-True Your Answer :-False Multiple Choice Single Answer Question:- Delegation is required in which type of organization? Correct Answer :-All type of organizations Your Answer :-Big type of organizations Select The Blank Question:- If you don't know what you want to achieve, don't call in the ________. Correct Answer :-Consultant Your Answer :-Subordinate True/False Question:- Peter Drucker various publications have sold about 5 -6 million copies worldwide. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- Name the books on management written by Peter Drucker. Correct Answer :-The practice of management , Management, tasks, responsibility , Frontiers of Management Your Answer :-Frontiers of Management , The practice of management , Management, tasks, responsibility Multiple Choice Single Answer Question:- Who is primarily known for his Time and motion studies? Correct Answer :-Frank Gilberth Your Answer :-F.W.Taylor Multiple Choice Single Answer Question:- What is the set-up of an organization? Correct Answer :-Relationships Your Answer :-Communication True/False Question:- The Indian consumer does not see shopping as an end in itself. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- The major books on social and political analysis by Peter Drucker are : Correct Answer :-The future of industrial man , The age of discontinuity , Drucker on Asia Your Answer :-The future of industrial man , The age of discontinuity , Drucker on Asia

Multiple Choice Single Answer Question:- What can act as a self-regulation enabler? Correct Answer :-Audit Your Answer :-Planning report True/False Question:- Demand forecast is one of the popular forecasts. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- Of which kind of advertising is event a form? Correct Answer :-interactive Your Answer :-related Select The Blank Question:- General Insurance corporation was nationalized in________. Correct Answer :-1972 Your Answer :-1971 Select The Blank Question:- Different rates are levied by different states for ________ tax. Correct Answer :-entertainment Your Answer :-entertainment Select The Blank Question:- Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of people for a common purpose. Correct Answer :-togetherness Your Answer :-confidence Multiple Choice Multiple Answer Question:- Steps to be taken into consideration while whistle blowing are: Correct Answer :-examining your motives , verifying and documenting your information , sticking to the facts Your Answer :-examining the organizational environment , examining your motives , verifying and documenting your information , sticking to the facts True/False Question:- Actuary is one who specializes in the mathematics of insurance. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- Few of the benefits of direction are Correct Answer :-ensures stability and balance , secures employees co-operation , facilitates change in organisation Your Answer :-ensures stability and balance , secures employees co-operation , facilitates change in organisation Select The Blank Question:- A method of grouping the business of a multi-business corporation, which helps in strategic planning, is ________. Correct Answer :-scientific Your Answer :-strategic Multiple Choice Multiple Answer Question:- The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as Correct Answer :-Absenteeism , No. of accidents , Grievances Your Answer :-Absenteeism , Grievances Select The Blank Question:- The concept of value and the concept of maximization of value are related to________concept of Ethics. Correct Answer :-Consequentialism Your Answer :-Subjectivism Multiple Choice Multiple Answer Question:- The family owned businesses like Tata and Birla, also face major fears like Correct Answer :-Right successor , Stumbling self-confidence , Lack of professional management Your Answer :-Right successor , Lack of professional management Multiple Choice Single Answer Question:- The important point to be noted under the definition of learning organizations is Correct Answer :-Development of collective as well as individual learning Your Answer :-Development of collective as well as individual learning Multiple Choice Single Answer Question:- What is the fundamental tool employed by managers in directing their subordinates ? Correct Answer :-Order Your Answer :-Decision Multiple Choice Single Answer Question:- Where is the attack on business families coming from Correct Answer :-Transnationals Your Answer :-Transnationals

Multiple Choice Single Answer Question:- What does decoding mean ? Correct Answer :-Message interpretation Your Answer :-Message interpretation Multiple Choice Multiple Answer Question:- Some tips for improving written communication would be Correct Answer :-Use simple words and phrases , Use short and familiar words , Avoid unnecessary words Your Answer :-Use short and familiar words , Avoid unnecessary words , Use simple words and phrases True/False Question:- Indian business families are still avoiding joint ventures and tie-ups. Correct Answer :-False Your Answer :-False Select The Blank Question:- Maharishi Institute of Management has ________ centres in India and abroad. Correct Answer :-18 Your Answer :-20 Multiple Choice Single Answer Question:- Who said, “Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr Correct Answer :-Koontz & O ‘Donell Your Answer :-Koontz & O ‘Donell Multiple Choice Single Answer Question:- This is one of the good control system where the system should confirm to the nature and needs of the activity or position sought to be controlled Correct Answer :-Suitability Your Answer :-Corrective Multiple Choice Single Answer Question:- Who said, “Management is management of Men, Money, Machinery Materials and Information?” Correct Answer :-Anonymous Your Answer :-Anonymous Multiple Choice Single Answer Question:- Indian companies are neither technically nor financially sound, they are always under the threat of Correct Answer :-Takeovers Your Answer :-Restructuring Multiple Choice Single Answer Question:- Of which type of knowledge is science a body of? Correct Answer :-Organized Your Answer :-Specific Select The Blank Question:- ________organizations have systems, mechanisms and processes in place. Correct Answer :-Learning Your Answer :-Modern Multiple Choice Multiple Answer Question:- The different kinds of relationships for selecting the span of control would be Correct Answer :-Cross relationship , Direct group , One to one Your Answer :-One to one , Cross relationship , Direct group Select The Blank Question:- The process of control is complete only when the organisation take ________ action. Correct Answer :-corrective Your Answer :-corrective Multiple Choice Single Answer Question:- Planning is mainly concerned with looking ahead in the future, what is it that provides the necessary raw material for correct planning ? Correct Answer :-Forecasting Your Answer :-Forecasting Multiple Choice Single Answer Question:- How many rules govern Indian and Foreign insurance companies? Correct Answer :-12 Your Answer :-13 True/False

Question:- According to Theory Y, people lack self-motivation and require to be externally controlled and closely supervised in order to get the maximum output for them. Correct Answer :-False Your Answer :-True Multiple Choice Multiple Answer Question:- Research into the average Indian buying habits have brought about the following facts Correct Answer :-they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group Your Answer :-they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group Select The Blank Question:- Peter Durcker's classic book is known as 'The ________ of management'. Correct Answer :-Practice Your Answer :-Practice Multiple Choice Multiple Answer Question:- The names of the experts who have given recent contribution to management are: Correct Answer :-William Ouchi , W.Edward Deming , Peter F.Drucker Your Answer :-William Ouchi , Elton Mayo , W.Edward Deming Multiple Choice Single Answer Question:- Motivating a worker is to create a need and what else on the part of a worker to better his present performance. Correct Answer :-Desire Your Answer :-Devotion Multiple Choice Multiple Answer Question:- Empathy is particularly important today as a component of leadership for the following Correct Answer :-rapid pace of globalisation , increasing use of teams , growing need to retain talent Your Answer :-rapid pace of globalisation , increasing use of teams , growing need to retain talent True/False Question:- Correction of deviations is the point at which control can be seen as a part of the whole system of management and can be related to other managerial functions. Correct Answer :-True Your Answer :-True True/False Question:- Decision-making is a primary part of the managerial process. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- What does Maslow propound about the five needs ? Correct Answer :-Hierarchy Your Answer :-Levels Multiple Choice Single Answer Question:- Who said, “Management is a multiple organ that manages a business, manages a manager and manages workers and work”? Correct Answer :-Peter Drucker Your Answer :-Peter Drucker Select The Blank Question:- ________is at the core of corporate governance. Correct Answer :-trust Your Answer :-audit Multiple Choice Multiple Answer Question:- The experts who dealt in Behavioral Sciences are : Correct Answer :-Max Weber , Vilfredo Pareto , Elton Mayo Your Answer :-Max Weber , Vilfredo Pareto , Elton Mayo Multiple Choice Multiple Answer Question:- The service sector has grown because of reasons mentioned below Correct Answer :-tendency of distributing specialized knowledge and technology capital for labour in the manufacturing industry , technology no longer gives a competitive edge to manufacturing activities in the global scenario , as income increases, consumer demands for services increase faster than those for goods Your Answer :-tendency of distributing specialized knowledge and technology capital for labour in the manufacturing industry , as income increases, consumer demands for services increase faster than those for goods , a change in customer demand pattern from traditional to modern, global stds True/False Question:- The financial structure is not one of the five channels of corporate governance. Correct Answer :-False

Your Answer :-False Multiple Choice Multiple Answer Question:- The activities of the communicator while communicating a message will include, Correct Answer :-ideation , encoding , transmission Your Answer :-ideation , encoding , transmission True/False Question:- The service sector has not corporatised itself. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- The service sector has expanded relentlessly in the past decades. Which of the following events gave it pre-eminence? Correct Answer :-explosion of information technology Your Answer :-explosion of information technology Select The Blank Question:- Actuary is one who specializes in the________of insurance. Correct Answer :-mathematics Your Answer :-science Multiple Choice Multiple Answer Question:- The family owned businesses like Tata and Birla, also face major fears like Correct Answer :-Right successor , Stumbling self confidence , Lack of professional management Your Answer :-Right successor , Stumbling self confidence , Lack of professional management Multiple Choice Multiple Answer Question:- The various departments that an event management company will have are Correct Answer :-creative , production , client servicing Your Answer :-creative , production , client servicing Select The Blank Question:- High morale is likely to be associated with superior motivation and low morale with ________, and a lack of drive. Correct Answer :-frustration Your Answer :-stress Select The Blank Question:- Loyalty to the________should occupy the place before loyalty to the organization. Correct Answer :-country Your Answer :-society Multiple Choice Multiple Answer Question:- The qualities that matter for International teamwork are, Correct Answer :-Mutual respect , Sense of time , Team spirit Your Answer :-Mutual respect , Sense of time , Team spirit Select The Blank Question:- In an organisation the reports that are in the form of graphs, tables etc, are called ________ Correct Answer :-statistical reports Your Answer :-statistical reports True/False Question:- It is said that always lines of communication should be open. Correct Answer :-True Your Answer :-True True/False Question:- MBO method has been evolved by Peter Drucker (1955). Correct Answer :-True Your Answer :-True Select The Blank Question:- Consultants must conduct diagnosis to redefine ________. Correct Answer :-Problem Your Answer :-Projects Multiple Choice Single Answer Question:- The Indian retail sector is behind Taiwan although its retail industry is estimated to be around $40 billion only, this is because of its Correct Answer :-81% penetration Your Answer :-60% penetration True/False Question:- Event management has to pay only entertainment tax not the service tax. Correct Answer :-False

Your Answer :-True True/False Question:- Service sector in India dominates half of our national income. Correct Answer :-True Your Answer :-True Select The Blank Question:- The purpose of life is to raise from ________ to rajas Correct Answer :-Tamas Your Answer :-Tamas Multiple Choice Single Answer Question:- "The structure of consumer demand in India is like an iceberg". What is the rationale behind this statement? Correct Answer :-we see only parts of ready potential on the surface Your Answer :-we see only parts of consumers on the surface Multiple Choice Single Answer Question:- Professional managers help organizations in chalking out which type of strategies? Correct Answer :-Corporate Your Answer :-Corporate Multiple Choice Multiple Answer Question:- Features of Management are as follows Correct Answer :-goal oriented , universal , continuous process Your Answer :-goal oriented , universal , continuous process Multiple Choice Multiple Answer Question:- Management is multidisciplinary, it includes knowledge/ information from Correct Answer :-economics , maths , psychology Your Answer :-economics , maths , psychology Multiple Choice Multiple Answer Question:- The external environmental factors that influence management are Correct Answer :-economic changes , political , technological Your Answer :-economic changes , political , technological Multiple Choice Multiple Answer Question:- Management is the combination of Correct Answer :-arts , science , profession Your Answer :-arts , science , profession Multiple Choice Multiple Answer Question:- The features of art is as follows Correct Answer :-skill , knowledge , creativity Your Answer :-skill , knowledge , creativity Multiple Choice Multiple Answer Question:- Any discipline to be called as profession must fulfill the following conditions Correct Answer :-requires definite period of learning , centralized rule making authority , enforceable code of conduct Your Answer :-requires definite period of learning , centralized rule making authority , enforceable code of conduct True/False Question:- Revenue model is a challenge in the service sector. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- The contribution of the service sector to GDP has been less than proportionate to Correct Answer :-employment Your Answer :-employment Select The Blank Question:- The scope for retailing in India is great as it is dominated by the________. Correct Answer :-unorganized sector Your Answer :-unorganized sector True/False Question:- Focus on savings and high bargaining interests of the consumer is an obstacle in retail development in India. Correct Answer :-True Your Answer :-True Select The Blank Question:- Events are occurrences designed for ________ interests. Correct Answer :-marketing Your Answer :-marketing Multiple Choice Single Answer Question:- Which of the following is not an area of operation of event management? Correct Answer :-banking Your Answer :-banking Multiple Choice Multiple Answer Question:- Name the leading event management companies in India Correct Answer :-Midas , Pinnacle , Wizcraft Your Answer :-Midas , Pinnacle , Wizcraft True/False Question:- Foreign insurance companies can appoint majority directors on the company board. Correct Answer :-False

Your Answer :-False Multiple Choice Single Answer Question:- Life Insurance Corporation was nationalized by merging how many private insurance companies? Correct Answer :-245 Your Answer :-245 Multiple Choice Multiple Answer Question:- In the insurance sector the rules governing the foreign companies Correct Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board Your Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board Multiple Choice Multiple Answer Question:- Future of Insurance sector would be Correct Answer :-new players taking over the market , improved customer service , strong hold of nationalized players Your Answer :-new players taking over the market , improved customer service , strong hold of nationalized players Multiple Choice Multiple Answer Question:- The objectives in corporate governance are Correct Answer :-growth , stability , shareholders value maximization Your Answer :-growth , stability , shareholders value maximization Select The Blank Question:- Individuals are encouraged to develop________,to speak out, to challenge actions. Correct Answer :-ideas Your Answer :-ideas Select The Blank Question:- Learning from mistakes is often more powerful than learning from________. Correct Answer :-Success Your Answer :-Success Multiple Choice Single Answer Question:- What criterion is that which the SBU must meet which is neither too large nor too small? Correct Answer :-Proper size Your Answer :-Proper size Multiple Choice Single Answer Question:- What is the authority for the SBU which is delegated to each person heading it, and can adapt quickly to any environmental change? Correct Answer :-Decision-making Your Answer :-Decision-making Multiple Choice Single Answer Question:- Intelligence quotient is the measurement of one's ? Correct Answer :-Intelligence Your Answer :-Intelligence True/False Question:- Decreased productivity is a cost of low IQ. Correct Answer :-False Your Answer :-False Select The Blank Question:- Being ________ requires high level of optimism and persistence despite rejection. Correct Answer :-Self-Motivated Your Answer :-Self-Motivated Multiple Choice Multiple Answer Question:- The experts who dealt in Behavioral Sciences are : Correct Answer :-Max Weber , Vilfredo Pareto , Elton Mayo Your Answer :-Max Weber , Vilfredo Pareto , Elton Mayo Multiple Choice Multiple Answer Question:- Under McKinsey's 7 S model, the soft S's are: Correct Answer :-Style , Staff , Skills Your Answer :-Style , Staff , Skills True/False Question:- Unity of command means that employees should receive orders from one superior only. Correct Answer :-True Your Answer :-True True/False Question:- W.Edward Deming introduced quality control in Japan. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- The characteristics of knowledge worker would be Correct Answer :-egoistic , right conscious Your Answer :-egoistic , right conscious Select The Blank Question:- The purpose of life is to raise from ________ to rajas Correct Answer :-Tamas Your Answer :-Tamas Select The Blank Question:- It is said that waking and dream world are both illusions, according to vedanta world as ________.

Correct Answer :-Maya Mithya Your Answer :-Maya Mithya Multiple Choice Single Answer Question:- Successful consultants should promote their consultancy through what ? Correct Answer :-Network Your Answer :-Network Multiple Choice Multiple Answer Question:- Under the role of management consultant, consultant acts as a Correct Answer :-Motivator , Leader , Counselor Your Answer :-Motivator , Leader , Counselor Multiple Choice Single Answer Question:- Planning is based on future conditions which are dynamic, hence it is said to be Correct Answer :-Flexible Your Answer :-Continuous Multiple Choice Multiple Answer Question:- The process of forecasting is based on Correct Answer :-Future trends , Current analysis , Past performance Your Answer :-Future trends , Current analysis , Past performance True/False Question:- Demand forecast is one of the popular forecasts. Correct Answer :-True Your Answer :-True Select The Blank Question:- Advantage of delegation of authority results in prompt ________. Correct Answer :-Decision-making Your Answer :-Decision-making True/False Question:- Delegation and decentralization are closely related to each other. Correct Answer :-True Your Answer :-True True/False Question:- the heart of administration is the directing function. Correct Answer :-True Your Answer :-True Select The Blank Question:- Maintaining discipline and ________ those who perform properly, is an element of direction. Correct Answer :-controlling Your Answer :-rewarding Select The Blank Question:- Managerial function of control is the ________ and correction of performance of various activities. Correct Answer :-measurement Your Answer :-measurement Multiple Choice Single Answer Question:- Which modern trend calls for systematic attempt at controlling ? Correct Answer :-Decentralisation Your Answer :-Decentralisation Multiple Choice Single Answer Question:- "Control maintains the equilibrium between ends and means, output and efforts' by according to Correct Answer :-Peter Drucker Your Answer :-Peter Drucker Multiple Choice Multiple Answer Question:- Some of the popular forecasts are Correct Answer :-Specific industry forecast , Demand forecast , Sales forecast Your Answer :-Demand forecast , Sales forecast , Specific industry forecast Select The Blank Question:- There are ________ forces of competition. Correct Answer :-Five Your Answer :-Five Multiple Choice Single Answer Question:- What is the fundamental tool employed by managers in directing their subordinates ? Correct Answer :-Order Your Answer :-Order Multiple Choice Single Answer Question:- Whose feelings and difficulties should the manager know for direction to become effective ?

Correct Answer :-Subordinates Your Answer :-Subordinates Select The Blank Question:- ________means that private and foreign investors can participate in the Indian Insurance Sector. Correct Answer :-Liberalization Your Answer :-Liberalization Multiple Choice Multiple Answer Question:- The old control techniques which were used through years are Correct Answer :-Unity of policies , break-even analysis , budgetary control Your Answer :-Unity of policies , break-even analysis , budgetary control Multiple Choice Single Answer Question:- How many event management companies are there in Pune? Correct Answer :-215 Your Answer :-215 Multiple Choice Multiple Answer Question:- Objectives can be classified as Correct Answer :-On the basis of time , On the basis of functions , On the basis of levelsYour Answer :-On the basis of time , On the basis of functions , On the basis of levels True/False Question:- Management is the combination of Arts, Science and profession. Correct Answer :-True Your Answer :-True True/False Question:- Good competitive skills are a potential external opportunity of learning organizations Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- Under the kinds of motivation, employees are different individually yet, they all want the following things from the job. Correct Answer :-Job security , Congenial associates , Fair wages Your Answer :-Job security , Congenial associates , Fair wages True/False Question:- Fast food chains are not a corporatised service. Correct Answer :-False Your Answer :-False True/False Question:- Management is always defined as dynamic, universal, ever-changing subject.Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- Planning is mainly concerned with looking ahead in the future, what is it that provides the necessary raw material for correct planning ? Correct Answer :-Forecasting Your Answer :-Forecasting Select The Blank Question:- ________establishes, cause and effect relationship. Correct Answer :-science Your Answer :-science Multiple Choice Multiple Answer Question:- Fredrick Winslow Taylor's Mechanism of scientific management includes,

Correct Answer :-Scientific task setting , Planning task setting , Standardization of tools Your Answer :-Scientific task setting , Planning task setting , Standardization of tools Multiple Choice Multiple Answer Question:- Management is multidisciplinary, it includes knowledge from Correct Answer :-Psychology , Economics , Maths Your Answer :-Psychology , Economics , Maths Multiple Choice Single Answer Question:- To which practice is the term "corporate governance" given? Correct Answer :-Management Your Answer :-Management Multiple Choice Single Answer Question:-The important point to be noted under the definition of learning organizations is Correct Answer :-Development of collective as well as individual learning Your Answer :-Development of collective as well as individual learning Multiple Choice Single Answer Question:- According to Dr. Chakraborty's in his model II, he advocates and gives preference to Correct Answer :-Wisdom worker Your Answer :-Wisdom worker True/False Question:- Under pre-requisites of planning performance budgeting is meaningful without control. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- Which famous management consultancy first adopted the 7 S model? Correct Answer :-McKinsey & Co. Your Answer :-McKinsey & Co. Select The Blank Question:- Many families were running the business with a law ________ stake of 15% to 20%. Correct Answer :-Capital Your Answer :-Capital Select The Blank Question:- A new sector has emerged in modern times, known as ________ management. Correct Answer :-event Your Answer :-event Multiple Choice Multiple Answer Question:- According to Urwick, features of good plan is that which is Correct Answer :-sample , balanced , flexible Your Answer :-sample , balanced , flexible Select The Blank Question:- ________ thinks that all knowledge is not subjective and he is self-conceit to possess it. Correct Answer :-Knowledge worker Your Answer :-Knowledge worker Select The Blank Question:- ________ is effective only in big organizations. Correct Answer :-Decentralization

Your Answer :-Decentralization Select The Blank Question:- ________ helps in adjusting to uncertainties in assessing work situations and the effective delivery of services even under worst condition. Correct Answer :-Malleability Your Answer :-Malleability True/False Question:- Financial institutions should maintain a close relationship to seek a seat on the board. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- This is one of the method of checking performance where many business executives insist on making frequent visits to their plants so that they can see for themselves for real state of affairs Correct Answer :-Personal observation Your Answer :-Personal observation Multiple Choice Single Answer Question:- Companies like Godrej, Infosys are arranging which sessions for their employees Correct Answer :-Yoga Your Answer :-Yoga Multiple Choice Multiple Answer Question:- Name the tactics used in the intensity of rivalry amongst existing competitors. Correct Answer :-Price competition , Advertising battles , Product introduction Your Answer :-Price competition , Advertising battles , Product introduction Multiple Choice Single Answer Question:- Name one of the disadvantages of strategic business units Correct Answer :-Distortion of information Your Answer :-Distortion of information Select The Blank Question:- It is said that waking and dream world are both illusions, according to vedanta world as ________. Correct Answer :-Maya Mithya Your Answer :-Maya Mithya Multiple Choice Multiple Answer Question:- Name the leading event management companies in India Correct Answer :-Midas , Pinnacle , Wizcraft Your Answer :-Midas , Pinnacle , Wizcraft Multiple Choice Multiple Answer Question:- RBI's present report on currency and finance divides the sector into Correct Answer :-consumer services , Govt. services , producer services Your Answer :-consumer services , Govt. services , producer services True/False Question:- Decreased productivity is a cost of low IQ. Correct Answer :-False

Your Answer :-False Multiple Choice Single Answer Question:- At which levels of the organization does management exist? Correct Answer :-Top-level Your Answer :-Top-level Select The Blank Question:- General Insurance corporation was nationalized in________. Correct Answer :-1972 Your Answer :-1972 Select The Blank Question:- Philosophy of scientific management says that science is not a rule of ________. Correct Answer :-Thumb Your Answer :-Thumb Multiple Choice Multiple Answer Question:- The components of competitive analysis are : Correct Answer :-Future goals , Current strategy , Capabilities Your Answer :-Future goals , Current strategy , Capabilities True/False Question:- Human thoughts are classified under Tamas Rajas and Hettwa Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- Ethical concepts include: Correct Answer :-Ethical subjectivism , Consequentialism , Ethics of Virtue Your Answer :-Ethical subjectivism , Consequentialism , Ethics of Virtue True/False Question:- Direction initiates at the bottom level in the organisation and follows to top through the hierarchy. Correct Answer :-False Your Answer :-False True/False Question:- Henry Fayol was born in England. Correct Answer :-False Your Answer :-False Select The Blank Question:- The service sector has expanded because of the virtual stagnation of the________sector. Correct Answer :-agricultural Your Answer :-agricultural Select The Blank Question:- ________ is one of the major barriers to entry. Correct Answer :-Government policy Your Answer :-Government policy True/False Question:- The financial structure is not one of the five channels of corporate governance. Correct Answer :-False Your Answer :-False True/False Question:- Wrong medium of communication is a physical barrier. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer

Question:- How many event management companies are there in Pune? Correct Answer :-215 Your Answer :-215 Multiple Choice Single Answer Question:- What is proving that it is EQ more than IQ that underpins many of the best decisions. Correct Answer :-Science Your Answer :-Science True/False Question:- The contribution of the service sector to the employment generation has been proportionate. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- What is that the consultant must be able to recognise about the client's future needs ? Correct Answer :-Vision Your Answer :-Vision Multiple Choice Single Answer Question:- Name one of the factors that govern the span of management. Correct Answer :-Type of work Your Answer :-Type of co-ordination Select The Blank Question:- It is said that, 'Don't follow practices of delegation on ________'. Correct Answer :-Paper Your Answer :-Paper Multiple Choice Multiple Answer Question:- What are the common challenges faced by the retail business? Correct Answer :-Special mindset to develop special strategies , Coping with the change Your Answer :-Special mindset to develop special strategies , Coping with the change Multiple Choice Multiple Answer Question:- Steps to be taken into consideration while whistle blowing are: Correct Answer :-examining your motives , verifying and documenting your information , sticking to the facts Your Answer :-examining your motives , verifying and documenting your information , sticking to the facts Select The Blank Question:- The concept of value and the concept of maximization of value are related to________concept of Ethics. Correct Answer :-Consequentialism Your Answer :-Consequentialism Select The Blank Question:- ________ thinks that all knowledge is not subjective and he is self-conceit to possess it. Correct Answer :-Knowledge worker Your Answer :-Knowledge worker Multiple Choice Single Answer Question:- One of the internal environment factors that influences management is Correct Answer :-Place Your Answer :-Place Multiple Choice Multiple Answer Question:- Few of the management principles given by Henry Fayol are: Correct Answer :-Division of work , Discipline , Authority and responsibility Your Answer :-Division of work , Discipline , Authority and responsibility Select The Blank Question:- Latest approach signifies organization has a part of ________ system. Correct Answer :-Social Your Answer :-Social Select The Blank Question:- Being ________ requires high level of optimism and persistence despite rejection. Correct Answer :-Self-Motivated Your Answer :-Self-Motivated True/False Question:- Every manager in an organisation gives direction to his subordinates as a superior and receives direction as subordinate from his superior. Correct Answer :-True Your Answer :-True True/False Question:- According to Swami Vivekananda people have intuition or sacred power to face difficult task. Correct Answer :-True Your Answer :-True True/False Question:- Robert Owen was a railroad builder in America. Correct Answer :-False Your Answer :-False

Multiple Choice Multiple Answer Question:- The family owned businesses like Tata and Birla, also face major fears like Correct Answer :-Right successor , Stumbling self-confidence , Lack of professional management Your Answer :-Right successor , Stumbling self-confidence , Lack of professional management Select The Blank Question:- Business ethics can be defined as the study of what is________for the business. Correct Answer :-good and right Your Answer :-good and right Select The Blank Question:- Services need efficient________, transport roads and power just as much as industry and agriculture. Correct Answer :-telecom Your Answer :-telecom Multiple Choice Single Answer Question:- How many channels are there through which corporate governance may bear on performance? Correct Answer :-five Your Answer :-five Multiple Choice Single Answer Question:- The code of conduct for a profession should be Correct Answer :-Enforceable Your Answer :-Enforceable Multiple Choice Single Answer Question:- In which type of income class, does the insurance sector have to face the challenge of making insurance a buying priority? Correct Answer :-lower-middle Your Answer :-lower-middle Multiple Choice Single Answer Question:- The issues of insider trading can be dealt with by keeping a principle of Correct Answer :-Disclosed or desist Your Answer :-Self-regulation True/False Question:- Gita has nothing to do with leadership in management Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- Who said, “Management is management of Men, Money, Machinery Materials and Information?” Correct Answer :-Anonymous Your Answer :-Anonymous Multiple Choice Multiple Answer Question:- To be called an SBU, a business unit must meet specific criteria such as Correct Answer :-having a definable group of competitors , having a mission similar to other SBUs , preparing its own integrated plans Your Answer :-having a definable group of competitors Multiple Choice Multiple Answer Question:- Peter Drucker is an expert on : Correct Answer :-Japanese art , History of technology , History of American statesman Your Answer :-Japanese art , History of technology , History of American statesman Multiple Choice Multiple Answer Question:- Name the factors governing the span of management. Correct Answer :-Ability of the manager , Ability of the employees , Geographic location Your Answer :-Ability of the employees Multiple Choice Single Answer Question:- At which levels of the organization does management exist? Correct Answer :-Top-level Your Answer :-Top-level Multiple Choice Multiple Answer Question:- EQ is born largely in the neurotransmitters if the brains limbic system that governs Correct Answer :-drives , impulses , feelings Your Answer :-drives , impulses , feelings True/False Question:- Indian companies because of confused status have lacked selfconfidence. Correct Answer :-True Your Answer :-True True/False Question:- Event management in India is an ancient activity. Correct Answer :-False Your Answer :-False

Multiple Choice Multiple Answer Question:- Research into the average Indian buying habits have brought about the following facts Correct Answer :-they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group Your Answer :-they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group Multiple Choice Single Answer Question:- Who said, “Management is a multiple organ that manages a business, manages a manager and manages workers and work”? Correct Answer :-Peter Drucker Your Answer :-Peter Drucker Select The Blank Question:- ________ is the ability to sense, understand and effectively apply emotion. Correct Answer :-Emotional Intelligence Your Answer :-Emotional Intelligence Multiple Choice Multiple Answer Question:- The different components of EQ would be Correct Answer :-Self-awareness , Emotional management , empathy Your Answer :-Self-awareness , Emotional management , empathy Select The Blank Question:- Events like trade fairs are handled by government authorities, for example the biggest concourse under the sun, ________ is again handled by Allahabad Municipal Corporation. Correct Answer :-Kumbhmela Your Answer :-Kumbhmela Multiple Choice Multiple Answer Question:- The products that are grouped under strategic business units share common factors, like Correct Answer :-underlying technology , the market , the skill Your Answer :-underlying technology , the market , the skill Multiple Choice Multiple Answer Question:- In the insurance sector the rules governing the foreign companies Correct Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board Your Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board Multiple Choice Single Answer Question:- Who said, “Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr Correct Answer :-Koontz & O ‘Donell Your Answer :-Koontz & O ‘Donell Select The Blank Question:- Brands are associated with lifestyles and people's________. Correct Answer :-aspirations Your Answer :-aspirations Multiple Choice Multiple Answer Question:- In the insurance sector the rules governing the foreign companies Correct Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board Your Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board Multiple Choice Single Answer Question:- Who said, "Management is a multiple organ that manages a business, manages a manager and manages workers and work"? Correct Answer :-Peter Drucker Your Answer :-Peter Drucker Select The Blank Question:- Under the types of motivators, non-financial motivators are encouragement, freedom ________. Correct Answer :-recognition Your Answer :-recognition Multiple Choice Single Answer Question:- Management is the combination of Arts, Science and

Correct Answer :-Profession Your Answer :-Profession Multiple Choice Multiple Answer Question:- Features of direction would be Correct Answer :-Pervasive function , Communication , Continuous process Your Answer :-Pervasive function , Communication , Continuous process Multiple Choice Single Answer Question:- With globalisation moving ahead companies requires strategies like joint ventures for example Correct Answer :-HDFC - Standard Life Your Answer :-Kinetic - Honda True/False Question:- Decision-Making is a process of making a choice of poor alternatives. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- One of the external environment factors that influences Management is Correct Answer :-Legal Your Answer :-Legal True/False Question:- Henry Fayol was born in England. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- Disadvantages of SBUs are Correct Answer :-Over-emphasis on short term performance , Distortion of information , Dysfunctional competition among divisions Your Answer :-Dysfunctional competition among divisions , Overemphasis on short term performance , Distortion of information Select The Blank Question:- The ________ appeared in the book, In search of Excellence. Correct Answer :-7 S model Your Answer :-7 S model True/False Question:- Learning organizations must adopt processes that encourage interaction across boundaries Correct Answer :-True Your Answer :-True Select The Blank Question:- ________ learning requires skills for sharing information and knowledge, particularly implicit knowledge, assumptions and benefits that are traditionally beneath the surface. Correct Answer :-Collective Your Answer :-Collective Multiple Choice Single Answer Question:- Management is not just a Correct Answer :-Process Your Answer :-Process Multiple Choice Single Answer Question:- Management is Correct Answer :-Multidisciplinary Your Answer :-Interactive Multiple Choice Single Answer

Question:- Who said, "Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr Correct Answer :-Koontz & O `Donell Your Answer :-Koontz & O `Donell Multiple Choice Multiple Answer Question:- The activities of the communicator while communicating a message will include, Correct Answer :-ideation , encoding , transmission Your Answer :-ideation , encoding , transmission Multiple Choice Single Answer Question:- How many central ideas are associated with consequentialism? Correct Answer :-Two Your Answer :-Two Multiple Choice Single Answer Question:- Which law states that 'you get what you deserve and not what you desire' Correct Answer :-Law of destiny Your Answer :-Law of destiny True/False Question:- Fast food chains are not a corporatised service. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- The products that are grouped under strategic business units share common factors, like Correct Answer :-underlying technology , the market , the skill Your Answer :-underlying technology , the market , the skill Multiple Choice Multiple Answer Question:- The potential external opportunities faced by an organization are Correct Answer :-falling trade barriers , additional customer groups , faster market groups Your Answer :-additional customer groups , faster market groups , falling trade barriers True/False Question:- A budget as a plan of statement of expected results is expressed in numerical terms. Correct Answer :-True Your Answer :-True Select The Blank Question:- A set of actions that you start with and must maintain is also called as ________. Correct Answer :-Strategy Your Answer :-Strategy Multiple Choice Single Answer Question:- Who said, "Management is management of Men, Money, Machinery Materials and Information?" Correct Answer :-Anonymous Your Answer :-Anonymous True/False Question:- Direction initiates at the bottom level in the organisation and follows to top through the hierarchy. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- A procedure has the following advantages Correct Answer :-ensures uniformity of action , increases coordination , provides good standard for the manage

Your Answer :-ensures uniformity of action , increases coordination , provides good standard for the manage Multiple Choice Single Answer Question:- What would be the percentage of equity participation under the rules governing foreign companies? Correct Answer :-0.26 Your Answer :-0.26 Multiple Choice Multiple Answer Question:- Characteristics of formal organization are : Correct Answer :-Arbitrary structure , Predetermined objectives and policies ,Well defined rules and regulations Your Answer :-Arbitrary structure , Predetermined objectives and policies ,Well defined rules and regulations Select The Blank Question:- Control, like other elements of management process has to be ________ and not an emergency operation Correct Answer :-continuous Your Answer :-continuous Select The Blank Question:- Different rates are levied by different states for ________ tax. Correct Answer :-entertainment Your Answer :-entertainment Multiple Choice Single Answer Question:- Of which type of knowledge is science a body of? Correct Answer :-Organized Your Answer :-Organized Multiple Choice Multiple Answer Question:- Future of Insurance sector would be Correct Answer :-new players taking over the market , improved customer service , strong hold of nationalized players Your Answer :-new players taking over the market , improved customer service , strong hold of nationalized players Multiple Choice Single Answer Question:- Planning is based on future conditions which are dynamic, hence it is said to be Correct Answer :-Flexible Your Answer :-Flexible Select The Blank Question:- Organization as an establishment is considered as the ________ aspect of an enterprise. Correct Answer :-Physical Your Answer :-Physical Multiple Choice Single Answer Question:- The model presented by Dr. Chakraborty shows that Indian thought has a keynote, that is Correct Answer :-Balance Your Answer :-Brain Multiple Choice Single Answer Question:- What is one of the most significant inhibitors in customer preference while purchasing perishable items in retail? Correct Answer :-proximity of markets Your Answer :-proximity of markets Multiple Choice Single Answer Question:- To which environment is learning environment adaptive? Correct Answer :-External Your Answer :-External

Multiple Choice Single Answer Question:- One of the internal environment factors that influences management is Correct Answer :-Place Your Answer :-Place Multiple Choice Multiple Answer Question:- Name the flagship companies under the group of "Aditya Birla" Correct Answer :-Hindalco , Indo-Gulf Fertilizers , Birla Corporation Your Answer :-Hindalco , Birla Corporation True/False Question:- "When an insurance policy is sold, a promise is sold". Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- The various tools for corporate governance are Correct Answer :-audit , professionalism , proper functioning of the board Your Answer :-audit , professionalism , proper functioning of the board Multiple Choice Single Answer Question:- Management is Correct Answer :-Creative Your Answer :-Creative ---------------------------------------------------------------------- Multiple Choice Single Answer Question:- Management is said to be the combination of three factors, arts, science and the third is Correct Answer :-profession Your Answer :-profession True/False Question:- Important ingredients of the service industry are labour and knowledge. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- Management is Correct Answer :-Creative Your Answer :-Creative Multiple Choice Single Answer Question:- Management is not just a Correct Answer :-Process Your Answer :-Process Multiple Choice Single Answer Question:- Who said, "Management is a multiple organ that manages a business, manages a manager and manages workers and work"? Correct Answer :-Peter Drucker Your Answer :-Peter Drucker Multiple Choice Multiple Answer Question:- The defination of decision involves following characteristics Correct Answer :-Involves Rationality , Involves Commitment , Involves Mental Process Your Answer :-Involves Rationality , Involves Commitment , Involves Mental Process Multiple Choice Single Answer Question:- What is the reason that Indian Business houses were not able to take courageous decisions. Correct Answer :-stagger or stumbling self-confidence Your Answer :-stagger or stumbling self-confidence Multiple Choice Single Answer

Question:- One of the external environment factors that influences Management is Correct Answer :-Legal Your Answer :-Legal Multiple Choice Multiple Answer Question:- Budgetary control involves budgets such as Correct Answer :-sales , production , cash Your Answer :-sales , production , cash Multiple Choice Single Answer Question:- Who said, "Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr Correct Answer :-Koontz & O `Donell Your Answer :-Koontz & O `Donell Multiple Choice Single Answer Question:- Management is the combination of Arts, Science and Correct Answer :-Profession Your Answer :-Profession Multiple Choice Single Answer Question:- Who proposed the first theory called the hierarchy of needs theory ? Correct Answer :-Abraham Maslow Your Answer :-Abraham Maslow Multiple Choice Single Answer Question:- One of the internal environment factors that influences management is Correct Answer :-Place Your Answer :-Place Multiple Choice Multiple Answer Question:- The family owned businesses like Tata and Birla, also face major fears like Correct Answer :-Right successor , Stumbling self confidence , Lack of professional management Your Answer :-Right successor , Stumbling self confidence , Lack of professional management Multiple Choice Single Answer Question:- What is the other important ingredient of hi-tech service industries, besides labour? Correct Answer :-knowledge Your Answer :-knowledge Multiple Choice Multiple Answer Question:- Application of general management functions to the insurance sector is Correct Answer :-co-ordinating , controlling , directing Your Answer :-co-ordinating , controlling , directing Multiple Choice Single Answer Question:- Which type of transmission of orders help in obtaining linear behaviour ? Correct Answer :-one-way Your Answer :-one-way Multiple Choice Single Answer Question:- One of the key features of services is that they are Correct Answer :-intangible Your Answer :-tangible Multiple Choice Single Answer Question:- The philosophy of Vedanta is compared to which animal in the dream of the person, who wakes the dreamer and makes you realise your self discovered reality. Correct Answer :-Lion Your Answer :-Leopard Select The Blank Question:- Different rates are levied by different states for ________ tax. Correct Answer :-entertainment

Your Answer :-entertainment True/False Question:- Decentralization would be preferred in large sized units. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- The various tools for corporate governance are Correct Answer :-audit , professionalism , proper functioning of the board Your Answer :-audit , professionalism , proper functioning of the board True/False Question:- Good competitive skills are a potential external opportunity of learning organizations Correct Answer :-False Your Answer :-False True/False Question:- An organization consists of individuals in which their formal roles and structural positions bring them closer. Correct Answer :-True Your Answer :-True Select The Blank Question:- ________ is a flagship company of Aditya Birla Group. Correct Answer :-Hindalco Grasim Your Answer :-Hindalco Grasim Select The Blank Question:- Direction is a ________ function performed by all the managers at all levels of the organisation. Correct Answer :-managerial Your Answer :-managerial Multiple Choice Multiple Answer Question:- The experts who dealt in Behavioral Sciences are : Correct Answer :-MaxWeber , Vilfredo Pareto , Elton Mayo Your Answer :-MaxWeber , Vilfredo Pareto , Elton Mayo Multiple Choice Single Answer Question:- Who said, "Management is management of Men, Money, Machinery Materials and Information?" Correct Answer :-Anonymous Your Answer :-Anonymous Multiple Choice Multiple Answer Question:- Collective learning requires skills for sharing information and knowledge and these key skills are Correct Answer :-Listening , Mentoring , Observing Your Answer :-Listening , Observing Select The Blank Question:- The Aditya Birla Group has an insurance tie up with________of Canada. Correct Answer :-Sun Life Your Answer :-Sun Life True/False Question:- Peter Drucker various publications have sold about 5 -6 million copies worldwide. Correct Answer :-True Your Answer :-True True/False Question:- Professional management signifies separation of ownership and management. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer

Question:- How many forces of competition are there according to Michael E. Porter? Correct Answer :-Five Your Answer :-Five Select The Blank Question:- ________ is practiced like all other managerial functions at all levels of management Correct Answer :-All level exercise Your Answer :-All level exercise Multiple Choice Multiple Answer Question:- The different kinds of relationships for selecting the span of control would be : Correct Answer :-One to one , Cross relationship , Direct group Your Answer :-One to one , Cross relationship , Direct group Multiple Choice Single Answer Question:- What does office management include? Correct Answer :-staffing and equipment of the office Your Answer :-staffing and maintainence True/False Question:- 'Span of control' is also referred to as span of management. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- The negative type of motivators will include Correct Answer :-Fear , Force , Reprimands Your Answer :-Fear , Force , Reprimands True/False Question:- It is said that no company is allowed to deal in life and non-life insurance as a single entity. Correct Answer :-True Your Answer :-True ---------------------------------------------------------------------- Select The Blank Question:- Henry Fayol was trained as a ________ engineer. Correct Answer :-Mining Your Answer :-Mining Multiple Choice Single Answer Question:- Who said, "Management is a multiple organ that manages a business, manages a manager and manages workers and work"? Correct Answer :-Peter Drucker Your Answer :-Peter Drucker Multiple Choice Single Answer Question:- Intelligence quotient is the measurement of one's ? Correct Answer :-Intelligence Your Answer :-Intelligence Multiple Choice Multiple Answer Question:- The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as Correct Answer :-Absenteeism , No. of accidents , Grievances Your Answer :-Absenteeism , No. of accidents , Grievances Select The Blank Question:- ________ degree of delegation is that in which a superior states a particular task to his subordinates and tells them to investigate on that task and report back. Correct Answer :-Low Your Answer :-Low

True/False Question:- Event management in India is an ancient activity. Correct Answer :-False Your Answer :-True Multiple Choice Single Answer Question:- Management is Correct Answer :-Creative Your Answer :-Creative Select The Blank Question:- ________ with sympathy can reduce some of the daily frustrations in organised life and result in better communication. Correct Answer :-Listening Your Answer :-Listening Multiple Choice Multiple Answer Question:- Management is multidisciplinary, it includes knowledge from Correct Answer :-Psychology , Economics , Maths Your Answer :-Psychology , Economics , Maths True/False Question:- It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- According to the Consequentialism concept of ethics, an act which does not maximize value Correct Answer :-is not ethically permissible Your Answer :-is ethically permissible Multiple Choice Multiple Answer Question:- Every person has different ways and means of performing art, similarly, every individual has different styles of management and these are categorized as Correct Answer :-Democratic , Autocratic , Beaurocratic Your Answer :-Democratic , Autocratic , Beaurocratic True/False Question:- The financial structure is not one of the five channels of corporate governance. Correct Answer :-False Your Answer :-False True/False Question:- Decentralization would be preferred in large sized units. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- Who said, "Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr Correct Answer :-Koontz & O `Donell Your Answer :-Koontz & O `Donell Multiple Choice Single Answer Question:- Management is the combination of Arts, Science and Correct Answer :-Profession Your Answer :-Profession Multiple Choice Single Answer Question:- Before calling a consultant what is it that companies must prepare

Correct Answer :-Check list Your Answer :-Check list True/False Question:- Posture' and Observance' are not included under the 'yogic' exercises Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- Management is Correct Answer :-Multidisciplinary Your Answer :-Multidisciplinary Select The Blank Question:- The concept of corporate governance has been attracting________in India. Correct Answer :-public attention Your Answer :-public attention Select The Blank Question:- ________ are at a minimum where the morale is high. Correct Answer :-Grievances Your Answer :-Grievances Multiple Choice Multiple Answer Question:- Functional authority works only when, Correct Answer :-Assignment is clarified , The subordinates are allowed to participate , Feedback control is established Your Answer :-Assignment is clarified , The subordinates are allowed to participate , Feedback control is established Multiple Choice Single Answer Question:- One of the external environment factors that influences Management is Correct Answer :-Legal Your Answer :-Legal Select The Blank Question:- Producer services are trade,________communication and financial services. Correct Answer :-transport Your Answer :-transport Multiple Choice Single Answer Question:- Govt. services would essentially entail Correct Answer :-social goods and public administration Your Answer :-social goods and public administration Multiple Choice Single Answer Question:- Which of the following is not an area of operation of event management? Correct Answer :-banking Your Answer :-banking True/False Question:- 'Span of control' is also referred to as span of management. Correct Answer :-True Your Answer :-True True/False Question:- According to Theory Y, people lack self-motivation and require to be externally controlled and closely supervised in order to get the maximum output for them. Correct Answer :-False Your Answer :-False Select The Blank Question:- Being ________ requires high level of optimism and persistence despite rejection. Correct Answer :-Self-Motivated Your Answer :-Self-Motivated Multiple Choice Single Answer

Question:- Who said, "Management is management of Men, Money, Machinery Materials and Information?" Correct Answer :-Anonymous Your Answer :-Anonymous Multiple Choice Single Answer Question:- The important point to be noted under the definition of learning organizations is Correct Answer :-Development of collective as well as individual learning Your Answer :-Development of collective as well as individual learning Multiple Choice Multiple Answer Question:- The characteristics of knowledge worker would be Correct Answer :-egoistic , right conscious Your Answer :-egoistic , right conscious Multiple Choice Multiple Answer Question:- Under McKinsey's 7 S model, the soft S's are: Correct Answer :-Style , Staff , Skills Your Answer :-Style , Staff , Skills Multiple Choice Multiple Answer Question:- Research into the average Indian buying habits have brought about the following facts Correct Answer :-they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group Your Answer :-they prefer to pay in cash , they like to touch and feel the merchandise Multiple Choice Multiple Answer Question:- Select the guidelines for effective decision making. Correct Answer :-Involve subordinates in decision making process , Evaluate the results , Adopt a diagnostic approach to decision making Your Answer :-Adopt a diagnostic approach to decision making , Involve subordinates in decision making process , Evaluate the results Multiple Choice Multiple Answer Question:- Elements of effective control are Correct Answer :-Understandable , Corrective , Flexible Your Answer :-Understandable , Corrective , Flexible Multiple Choice Single Answer Question:- One of the internal environment factors that influences management is Correct Answer :-Place Your Answer :-Place Multiple Choice Multiple Answer Question:- Under the role of management consultant, consultant acts as a Correct Answer :-Motivator , Leader , Counselor Your Answer :-Motivator , Leader , Counselor Multiple Choice Single Answer Question:- Management is not just a Correct Answer :-Process Your Answer :-Process ---------------------------------------------------------------------- Multiple Choice Multiple Answer Question:- Some of the popular forecasts are Correct Answer :-Demand forecast , Sales forecast , Specific industry forecast Your Answer :-Demand forecast , Sales forecast Multiple Choice Single Answer Question:- One of the internal environment factors that influences management is

Correct Answer :-Place Your Answer :-Place Multiple Choice Single Answer Question:- One of the external environment factors that influences Management is Correct Answer :-Legal Your Answer :-Legal True/False Question:- In delegation a superior transfer some duties and responsibilities to his subordinates. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- In the insurance sector the rules governing the foreign companies Correct Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board Your Answer :-are 26% of equity participation , affect only special resolutions , do not appoint majority directors on the company board Multiple Choice Multiple Answer Question:- The tools and techniques used in learning organizations are Correct Answer :-creativity, brainstorming , observing outcomes , reframing knowledge Your Answer :-creativity, brainstorming , observing outcomes , reframing knowledge True/False Question:- Learning organizations must adopt processes that encourage interaction across boundaries Correct Answer :-True Your Answer :-False Multiple Choice Multiple Answer Question:- Corporate governance aims at Correct Answer :-better transparency , ethics , accountability Your Answer :-better transparency , ambiguity Multiple Choice Multiple Answer Question:- Emotional intelligence is said to be the ability to sense, understand and effectively apply the power and acumen of emotions as a source of Correct Answer :-information , trust , human energy Your Answer :-information , trust , human energy Multiple Choice Multiple Answer Question:- Every person has different ways and means of performing art, similarly, every individual has different styles of management and these are categorized as Correct Answer :-Democratic , Autocratic , Beaurocratic Your Answer :-Democratic , Subjective , Beaurocratic True/False Question:- The service sector has not corporatised itself. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- What is it when you are feeling and being in touch with subtle feeling about things ? Correct Answer :-Self awareness Your Answer :-Self awareness True/False Question:- Management has been defined as the creation and direction of the internal environment in an enterprise Correct Answer :-False

Your Answer :-False Multiple Choice Single Answer Question:- Who is primarily known for his Time and motion studies? Correct Answer :-Frank Gilberth Your Answer :-Frank Gilberth Multiple Choice Multiple Answer Question:- The products that are grouped under strategic business units share common factors, like Correct Answer :-underlying technology , the market , the skill Your Answer :-underlying technology , the market , the skill True/False Question:- Important ingredients of the service industry are labour and knowledge. Correct Answer :-True Your Answer :-True Select The Blank Question:- Charles Babbage built the first prototype of modern ________. Correct Answer :-Computers Your Answer :-Computers Select The Blank Question:- The four A's of the service section are acceptability,________, affordability, availability. Correct Answer :-awareness Your Answer :-accountability True/False Question:- Management is promotional Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- The issues of insider trading can be dealt with by keeping a principle of Correct Answer :-Disclosed or desist Your Answer :-Vision and mission Multiple Choice Single Answer Question:- Management is Correct Answer :-Creative Your Answer :-Creative True/False Question:- Management manages a manager and manages machines and workers Correct Answer :-False Your Answer :-True True/False Question:- Management is the combination of Arts, Science and profession. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- Who said, "Management is a multiple organ that manages a business, manages a manager and manages workers and work"? Correct Answer :-Peter Drucker Your Answer :-Peter Drucker Select The Blank Question:- The service sector has expanded because of the virtual stagnation of the________sector. Correct Answer :-agricultural Your Answer :-production Multiple Choice Single Answer Question:- Before calling a consultant what is it that companies must prepare

Correct Answer :-Check list Your Answer :-Check list True/False Question:- Good competitive skills are a potential external opportunity of learning organizations Correct Answer :-False Your Answer :-True True/False Question:- The strategic factor in social integration is the development and selection of leaders. Correct Answer :-True Your Answer :-True True/False Question:- Communication in industry is a phase both of organisation and moral building. Correct Answer :-True Your Answer :-True Select The Blank Question:- Organization as an establishment is considered as the ________ aspect of an enterprise. Correct Answer :-Physical Your Answer :-Physical Multiple Choice Single Answer Question:- Successful consultants should promote their consultancy through what ? Correct Answer :-Network Your Answer :-Network Select The Blank Question:- ________organizations have systems, mechanisms and processes in place. Correct Answer :-Learning Your Answer :-Learning Multiple Choice Multiple Answer Question:- The characteristics of a good consultant should be Correct Answer :-Good communication skill , Team spirit , Cosmopolitan outlook Your Answer :-Team spirit , Good communication skill Select The Blank Question:- Henry Fayol finds ________ and responsibility to be related, with the latter arising from the former. Correct Answer :-Authority Your Answer :-Division Multiple Choice Single Answer Question:- A vision statement should have which option among the following components. Correct Answer :-Precise and objective Your Answer :-Precise and objective Select The Blank Question:- Different rates are levied by different states for ________ tax. Correct Answer :-entertainment Your Answer :-entertainment Multiple Choice Multiple Answer Question:- To be called an SBU, a business unit must meet specific criteria such as Correct Answer :-having a definable group of competitors , having a mission similar to other SBUs , preparing its own integrated plans Your Answer :-having a definable group of competitors , having its own mission and goals , preparing its own integrated plans Multiple Choice Single Answer

Question:- Who said, "Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr Correct Answer :-Koontz & O `Donell Your Answer :-Koontz & O `Donell Multiple Choice Multiple Answer Question:- International consultancy is said to be Correct Answer :-Glamorous , Challenging , Trendy Your Answer :-Glamorous , Challenging , Trendy Select The Blank Question:- The Aditya Birla Group has an insurance tie up with________of Canada. Correct Answer :-Sun Life Your Answer :-Sun Life Multiple Choice Single Answer Question:- Who said, "Management is management of Men, Money, Machinery Materials and Information?" Correct Answer :-Anonymous Your Answer :-Anonymous Multiple Choice Single Answer Question:- Which ethical factor argues that there is no universal set of principles by which to judge mortality? Correct Answer :-Ethical Relativism Your Answer :-Ethical Relativism Multiple Choice Single Answer Question:- Who said, “Management is management of Men, Money, Machinery Materials and Information?” Correct Answer :-Anonymous Your Answer :-Anonymous Multiple Choice Single Answer Question:- Who said, “Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr Correct Answer :-Koontz & O ‘Donell Your Answer :-Koontz & O ‘Donell Multiple Choice Single Answer Question:- Who said, “Management is a multiple organ that manages a business, manages a manager and manages workers and work”? Correct Answer :-Peter Drucker Your Answer :-Peter Drucker Multiple Choice Single Answer Question:- One of the internal environment factors that influences management is Correct Answer :-Place Your Answer :-Place Multiple Choice Single Answer Question:- One of the external environment factors that influences Management is Correct Answer :-Legal Your Answer :-Legal Multiple Choice Single Answer Question:- Who called for scientific selection of workers and stressed the need for training? Correct Answer :-Henry L. Gantt Your Answer :-Henry L. Gantt True/False Question:- Henry Fayol was born in England. Correct Answer :-False Your Answer :-True True/False Question:- There are four hard ‘ S’s in the 7 S Model. Correct Answer :-False Your Answer :-True Multiple Choice Multiple Answer Question:- Essentials of a good plan are Correct Answer :-must be continuous , should be time bound , must motivate people

Your Answer :-must be continuous , should be time bound , must motivate people Multiple Choice Multiple Answer Question:- Factors determining decentralization of authority Correct Answer :-uniformity of policy , desire for independence , control techniques Your Answer :-uniformity of policy , desire for independence , control techniques True/False Question:- If you want it done right, do it yourself, is a fallacy Correct Answer :-True Your Answer :-False Multiple Choice Multiple Answer Question:- Basic elements of control would be Correct Answer :-setting standards of performance , measurement of performance , comparison of performance with standard of performance Your Answer :-setting standards of performance , measurement of performance , comparison of performance with standard of performance Multiple Choice Single Answer Question:- Without an efficient what can, direction not be fully effective? Correct Answer :-Control Your Answer :-Motivation Multiple Choice Multiple Answer Question:- The new techniques of control which has emerged are Correct Answer :-management audit , Critical path method , Programme evaluation and review technique Your Answer :-management audit , Critical path method , Programme evaluation and review technique Multiple Choice Multiple Answer Question:- Elements of direction are Correct Answer :-maintaining discipline , motivation of subordinates , rewarding good performance Your Answer :-maintaining discipline , motivation of subordinates , rewarding good performance Multiple Choice Single Answer Question:- Co-ordination should not be what? Correct Answer :-Rigid Your Answer :-Restricted Multiple Choice Single Answer Question:- Employees will be judged on how they will meet or exceed which well-defined criteria? Correct Answer :-Performance Your Answer :-Goals Multiple Choice Multiple Answer Question:- The lack of communication leads to Correct Answer :-information gap , disintegration , deviation from performance Your Answer :-information gap , disintegration , deviation from performance True/False Question:- Information gaps create a communication barrier. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- The following are the services which are corporatized Correct Answer :-banking , insurance , hospitals Your Answer :-banking , insurance , hospitals Multiple Choice Single Answer Question:- What type of industry is event management in India? Correct Answer :-One Off Your Answer :-Multiple Off True/False Question:- International artists performance in India is diminishing in recent times. Correct Answer :-False Your Answer :-False Multiple Choice Multiple Answer Question:- The channels through which corporate governance may bear on performance are Correct Answer :-managerial incentives , disciplining , corporate restructuring Your Answer :-managerial incentives , disciplining Multiple Choice Single Answer Question:- What type of ethics emphasize that all mature persons have adequate capacity to reason? Correct Answer :-Deontological ethics Your Answer :-Deontological ethics Multiple Choice Multiple Answer Question:- Key ethical principles include the following Correct Answer :-fulfilling commitments , caring and compassion , being accountable for decision Your Answer :-fulfilling commitments , caring and compassion , being accountable for decision True/False

Question:- Ethical problems result in dilemmas for business managers. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- What requires a high level of optimism and persistence despite rejection? Correct Answer :-Self Motivation Your Answer :-Self Motivation True/False Question:- EQ was first brought to attention by Benott Simon . Correct Answer :-False Your Answer :-False True/False Question:- A wisdom worker is one who focuses on self-control. Correct Answer :-True Your Answer :-False Multiple Choice Single Answer Question:- For survival Indian business families are raising their capital to which zone? Correct Answer :-Comfort Your Answer :-Safe Multiple Choice Multiple Answer Question:- The liberalization and globalization has lead to restructuring of industry through Correct Answer :-merger , outsourcing , downsizing Your Answer :-merger , outsourcing , division True/False Question:- Morale is a state of mind and emotions affecting the attitude to work. Correct Answer :-True Your Answer :-True Select The Blank Question:- ________ is a scientific process of looking ________, which is based on past performance Correct Answer :-Forecasting Your Answer :-Forecasting Correct Answer :-forward Your Answer :-forward Select The Blank Question:- ________ is a continuous activity in which the ________ are instructed to carry out the particular assignment. Correct Answer :-Training Your Answer :-Training Correct Answer :-subordinates Your Answer :-subordinates Select The Blank Question:- One of the ________ of direction is of ________ communication. Correct Answer :-principles Your Answer :-principles Correct Answer :-effective Your Answer :-effective Select The Blank Question:- By putting inter-dependent ________ under one ________ coordination is ensured. Correct Answer :-units Your Answer :-units Correct Answer :-boss Your Answer :-Owner Select The Blank Question:- ________ divide work into specialized ________. Correct Answer :-Managers Your Answer :-Managers Correct Answer :-functions Your Answer :-functions Select The Blank Question:- Organizational morale is basically a ________ condition of groups and ________. Correct Answer :-mental Your Answer :-Emotional Correct Answer :-individuals Your Answer :-individuals Select The Blank Question:- The level of ________ affect an individual’s ________. Correct Answer :-satisfaction

Your Answer :-satisfaction Correct Answer :-morale Your Answer :-morale Select The Blank Question:- An important ________ in retailing is the battle of ________ Correct Answer :-trend Your Answer :-trend Correct Answer :-Formats Your Answer :-Formats Select The Blank Question:- Learning ________ is the organizational ________ that nurtures learning. Correct Answer :-Culture Your Answer :-Culture Correct Answer :-climate Your Answer :-climate Multiple Choice Multiple Answer Question:- The aspects of corporate governance are Correct Answer :-attracting public attention , indispensable , trust Your Answer :-attracting public attention , indispensable , trust Multiple Choice Single Answer Question:- EQ refers to the qualities of people who do what in real life? Correct Answer :-Excel Your Answer :-Excel Multiple Choice Single Answer Question:- Companies seeking to improve have taken a plethora of initiatives such as: Correct Answer :-R & D Your Answer :-TQM True/False Question:- Learning organizations must develop collective as well as individual learning. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- Who said, “Management is management of Men, Money, Machinery Materials and Information?” Correct Answer :-Anonymous Your Answer :-Anonymous Multiple Choice Single Answer Question:- Who said, “Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of group Correct Answer :-Koontz & O ‘Donell Your Answer :-Koontz & O ‘Donell Multiple Choice Single Answer Question:- Who said, “Management is a multiple organ that manages business, manages a manager and manages workers and work”?Correct Answer :-Peter Drucker Your Answer :-Peter Drucker True/False Question:- Profession needs certificate of practice Correct Answer :-True Your Answer :-True True/False Question:- Management is the combination of Arts,Science and Profession. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- What type of control is most important for effective delegation? Correct Answer :-Feedback Your Answer :-Feedback Multiple Choice Single Answer Question:- Direction helps utilize what? Correct Answer :-Capabilities Your Answer :-Capabilities Multiple Choice Single Answer Question:- Who said, direction in business is similar to strategy in war? Correct Answer :-Seymour Your Answer :-Seymour Multiple Choice Multiple Answer Question:- Elements of effective control are Correct Answer :-understandable , corrective , flexible Your Answer :-understandable , corrective , flexible Multiple Choice Multiple Answer Question:- Limitations of control would be Correct Answer :-external factors , difficulty in setting standards , variation and its causes

Your Answer :-external factors , difficulty in setting standards , variation and its causes True/False Question:- Direction helps explore the talents of individuals. Correct Answer :-True Your Answer :-True Multiple Choice Single Answer Question:- The best leader is someone who is? Correct Answer :-Cool Your Answer :-Risky Multiple Choice Multiple Answer Question:- The democratic or participative leadership style the leader tries to lead mainly through Correct Answer :-Persuasion , example Your Answer :-Persuasion , example True/False Question:- The 3-needs theory is about motivators in an organization. Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- The different types of barriers to communication are Correct Answer :-physical , psychological , semantic barriers Your Answer :-physical , psychological , semantic barriers Multiple Choice Multiple Answer Question:- Principles of effective communication would be Correct Answer :-clear in use of language , attentive listening , use of right medium Your Answer :-clear in use of language , attentive listening , use of right medium Multiple Choice Multiple Answer Question:- The activities of the communicator while communicating a message will include Correct Answer :-ideation , encoding , transmission Your Answer :-ideation , encoding , transmission True/False Question:- An Indian shopper does not see shopping as an end in itself. Correct Answer :-False Your Answer :-True Multiple Choice Single Answer Question:- What is event management? Correct Answer :-Interactive advertising Your Answer :-Interactive advertising Multiple Choice Single Answer Question:- Life Insurance Corporation was nationalized in 1956 by merging how many private insurance companies? Correct Answer :-245 Your Answer :-245 True/False Question:- Planning is the primary management function of insurance companies Correct Answer :-True Your Answer :-True True/False Question:- A level playing field is an unlikely factor of success for insurance sector. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- How many channels are there through which corporate governance may bear on performance? Correct Answer :-Five Your Answer :-Five True/False Question:- Audit can act as a self regulation enabler Correct Answer :-True Your Answer :-True Multiple Choice Multiple Answer Question:- Examples of ethics of virtue are as follows Correct Answer :-courage , generosity , tolerance Your Answer :-courage , generosity , tolerance True/False Question:- Ethical relativism argues that there are universal set of principles to judge morality. Correct Answer :-False Your Answer :-False Multiple Choice Single Answer Question:- Which if the following criteria should a business meet to be called an SBU? Correct Answer :-All of these Your Answer :-All of these Multiple Choice Single Answer Question:- Companies must calculate what else about consultancy? Correct Answer :-Costs Your Answer :-Costs Multiple Choice Single Answer

Question:- Which of the following act as general motivators? Correct Answer :-All of these Your Answer :-Promotion True/False Question:- Individuals normally desire a degree of independence. Correct Answer :-True Your Answer :-True Select The Blank Question:- _______ offer a definite ________ to the planning process. Correct Answer :-Rules Your Answer :-Rules Correct Answer :-direction Your Answer :-direction Select The Blank Question:- A ________ should always be clear about what is to be ________ to subordinates. Correct Answer :-superior Your Answer :-superior Correct Answer :-delegated Your Answer :-delegated Select The Blank Question:- Control is ________ to decision-________. Correct Answer :-Basic Your Answer :-Basic Correct Answer :-making Your Answer :-making Select The Blank Question:- Theory Y assumes that people will exercise self-________ and control towards achieving ________ they are committed to. Correct Answer :-direction Your Answer :-direction Correct Answer :-objectives Your Answer :-objectives Select The Blank Question:- ________ services comprise of social and personal services and ________. Correct Answer :-Consumer Your Answer :-Consumer Correct Answer :-hotels Your Answer :-hotels Select The Blank Question:- A favorable factor for retail ________ is reduction of ________ duties. Correct Answer :-growth Your Answer :-growth Correct Answer :-customs Your Answer :-Import Select The Blank Question:- ________ is one of the ________ companies in event management. Correct Answer :-Whizzcraft Your Answer :-Whizzcraft Correct Answer :-Leading Your Answer :-Leading Select The Blank Question:- ________ insurance companies holding is restricted to ________. Correct Answer :-International Your Answer :-International Correct Answer :-26 % Your Answer :-26 % Select The Blank Question:- An objective of corporate governance is ________ of ________ value. Correct Answer :-enhancement Your Answer :-enhancement Correct Answer :-shareholder Your Answer :-shareholder Multiple Choice Single Answer Question:- People with high EQ understand People's what? Correct Answer :-Expectation Your Answer :-Expectation Multiple Choice Multiple Answer Question:- Emotional intelligence is said to be the ability to sense, understand and effectively apply the power and acumen of emotions as a source of Correct Answer :-information , trust , human energy Your Answer :-information , trust , human energy Multiple Choice Multiple Answer Question:- EQ is born largely in the neurotransmitters if the brains limbic system that governs

Correct Answer :-feelings , impulses , drives Your Answer :-feelings , impulses , drives Multiple Choice Multiple Answer Question:- The potential internal strength of an organization could be Correct Answer :-adequate financial resources , superior technological skills , cost advantages Your Answer :-adequate financial resources , superior technological skills , cost advantages Multiple Choice Multiple Answer Question:- To be called an SBU, a business unit must meet specific criteria Correct Answer :-have definable group of competitors , have its own mission , prepare its own integrated plans Your Answer :-have definable group of competitors , have its own mission, prepare its own integrated plans Multiple Choice Multiple Answer Question:- What are some of the challenges faced by retail sector? Correct Answer :-Looking beyond price , The people factor , The technological edge Your Answer :-Looking beyond price , The people factor , The technological edge

People with high EQ understand People's what?Correct Answer :-Expectation

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True/FalseQuestion Safety needs are those where the person feel important and must

also receive recognition from others.Correct Answer FalseYour Answer False


governance may bear on performance?Correct Answer FiveYour Answer Five

Multiple Choice Multiple AnswerQuestion Services are defined as the art and science of managing :-Correct Answer The expectations of others , The experiences of people , The

demands of the customerYour Answer The expectations of others , The experiences of people , The

demands of the customer

Multiple Choice Multiple AnswerQuestion The definition of decision involves following characteristics :-Correct Answer Rationality , Commitment , Mental ProcessYour Answer Rationality , Commitment , Mental Process



Multiple Choice Single AnswerQuestion Management isCorrect Answer CreativeYour Answer Productive

Select The BlankQuestion Service sector has grown because of ________.Correct Answer ContractingYour Answer Contracting

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Multiple Choice Single AnswerQuestion The purpose of communication is informing others and becoming

informed, directing others and being directed and :-Correct Answer Influencing others and being influencedYour Answer Understanding others and being understood

Select The BlankQuestion A set of actions that you start with and must maintain is also

called as ________.Correct Answer StrategyYour Answer Strategy

Multiple Choice Single AnswerQuestion Planning is mainly concerned with looking ahead in the future,

what is it that provides the necessary raw material for correct planning ?Correct Answer ForecastingYour Answer Forecasting





AMP Sanmar Sanmar

True/FalseQuestion Learning from mistakes is often more powerful than learning

from success.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion What shrinks working memory and so has the ability to think

clearly?Correct Answer Emotional distressYour Answer Emotional distress

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Select The BlankQuestion The four A's of the service section are acceptability, ________ ,

affordability, availability.Correct Answer AwarenessYour Answer Awareness


Multiple Choice Single AnswerQuestion Which Indian pharma company has recently started an SBU?Correct Answer RanbaxyYour Answer Godrej



organization through which authority, the antecedent co-coordinativeprinciple, permeates the entire organized structure.Correct Answer ScalarYour Answer Scalar

Multiple Choice Multiple AnswerQuestion A vision statement should have the following components :-Correct Answer Ability to inspire people , Achievable , Precise and objective

Your Answer Ability to inspire people , Achievable , Precise and objective

Select The BlankQuestion New companies feel that ________ is the most appropriate type

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ppm vishof alliance.Correct Answer Joint-ventureYour Answer Joint-venture

Multiple Choice Single AnswerQuestion Who proposed the first theory called the hierarchy of needs

theory?Correct Answer Abraham MaslowYour Answer Abraham Maslow


fears likeCorrect Answer Right successor , Stumbling self confidence , Lack of

professional managementYour Answer Right successor , Stumbling self confidence , Lack of


Multiple Choice Single AnswerQuestion Under the characteristics of a learning organization what is it that

is recognized as strength?Correct Answer DiversityYour Answer Ideas

Multiple Choice Single AnswerQuestion What articulates the long-term goals of an enterprise?Correct Answer Vision StatementYour Answer Vision Statement

Multiple Choice Multiple AnswerQuestion Elements of direction are :-Correct Answer Maintaining discipline , Motivation of subordinates ,

Rewarding good performanceYour Answer Maintaining discipline , Motivation of subordinates ,

Rewarding good performance


generation has been proportionate.Correct Answer FalseYour Answer False

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ppm vishMultiple Choice Single AnswerQuestion One of the internal environment factors that influences


True/FalseQuestion The heart of administration is the directing function.Correct Answer TrueYour Answer True

Select The BlankQuestion A mental condition of a egoistic man where his demands are never

fulfilled is also referred to as ________.Correct Answer Restless equilibriumYour Answer Restless equilibrium

True/FalseQuestion It is said that no company is allowed to deal in life and non-life

insurance as a single entity.Correct Answer TrueYour Answer True

Select The BlankQuestion To establish contact with the creator ________ helps us to

transfer our minds and reach at the goal.Correct Answer Yogic processes, social norms and valuesYour Answer Yogic processes, social norms and values


True/FalseQuestion Indian business families are still avoiding joint ventures and

tie-ups.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Most Indian business houses go for restructuring exercise,

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ppm vishthrough :-Correct Answer Demerger , Merger , TakeoverYour Answer Merger , Takeover

Select The BlankQuestion ________ acts are done willfully and not by chance.Correct Answer VirtuousYour Answer Virtuous

Multiple Choice Multiple AnswerQuestion The factors which should be included on the part of managers

when dealing with subordinates are :-Correct Answer Loyalty , DevotionYour Answer Loyalty , Devotion


:-Correct Answer Tendency of distributing specialized knowledge and

technology capital for labour in the manufacturing industry , Technology nolonger gives a competitive edge to manufacturing activities in the globalscenario , As income increases, consumer demands for services increasefaster than those for goodsYour Answer Tendency of distributing specialized knowledge and

technology capital for labour in the manufacturing industry , Technology nolonger gives a competitive edge to manufacturing activities in the globalscenario , As income increases, consumer demands for services increasefaster than those for goods

Multiple Choice Multiple AnswerQuestion The different types of motivators would be :-Correct Answer Positive , External , FinancialYour Answer Positive , Financial

True/FalseQuestion The technique of control is associated with planning, as a part of

scientific management.Correct Answer TrueYour Answer True

Select The BlankQuestion Business ethics can be defined as the study of what is ________

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ppm vishfor the business.Correct Answer Good and rightYour Answer Good and right

True/FalseQuestion The Indian consumer does not see shopping as an end in itself.Correct Answer FalseYour Answer False

Page 8




Your Answer False



Your Answer False






















Your Answer True




















Your Answer True






Your Answer ideas
















Your Answer True


Correct Answer True

Your Answer False

















Select The Blank






Your Answer True












Your Answer False



on Asia






Correct Answer True

Your Answer True



Your Answer related


Correct Answer 1972

Your Answer 1971













Correct Answer True

Your Answer True





























1PP

LIST OF ATTEMPTED QUESTIONS AND ANSWERS pp5Question Professional managers help organizations in chalking out which type of

strategies?Correct Answer CorporateYour Answer Corporate

Question Features of Management are as followsCorrect Answer goal oriented , universal , continuous processYour Answer goal oriented , universal , continuous process

Question Management is multidisciplinary, it includes knowledge/ information fromCorrect Answer economics , maths , psychologyYour Answer economics , maths , psychology

Question The external environmental factors that influence management areCorrect Answer economic changes , political , technological, Leagal, Social, Cultural,Climatic,

Global,Ethical,Moral

Question : The Internal environmental factor that influence management areanswer : Place, Labour,machines,Money

Question The features of art is as followsCorrect Answer skill , knowledge , creativityYour Answer skill , knowledge , creativity

Question Any discipline to be called as profession must fulfill the following conditionsCorrect Answer requires definite period of learning , centralized rule making authority ,




Management can be applied everywhere Management is universal Management isuniversal



Knowledge based decision-making . Instead of intuition Instead of intuition

Professional managers may Question of accountability of Performance Question ofaccountability of Performancehave only salary-stake


Art Skill Skill



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Question Revenue model is a challenge in the service sector.Correct Answer TrueYour Answer True

Question The contribution of the service sector to GDP has been less thanproportionate to

Correct Answer employmentYour Answer employment

Question The scope for retailing in India is great as it is dominated by the________.Correct Answer unorganized sectorYour Answer unorganized sector

Question Focus on savings and high bargaining interests of the consumer is anobstacle in retail development in India.


Question Events are occurrences designed for ________ interests.Correct Answer marketingYour Answer marketing

Question Which of the following is not an area of operation of event management?Correct Answer bankingYour Answer banking

Question Name the leading event management companies in IndiaCorrect Answer Midas , Pinnacle , WizcraftYour Answer Midas , Pinnacle , Wizcraft

Question Foreign insurance companies can appoint majority directors on the companyboard.


Question Life Insurance Corporation was nationalized by merging how many privateinsurance companies?


Question In the insurance sector the rules governing the foreign companiesCorrect Answer are 26% of equity participation , affect only special resolutions , do not appoint



Question Future of Insurance sector would beCorrect Answer new players taking over the market , improved customer service , strong hold


3PP


Question The objectives in corporate governance areCorrect Answer growth , stability , shareholders value maximizationYour Answer growth , stability , shareholders value maximization

Question Individuals are encouraged to develop________,to speak out, to challengeactions.

Correct Answer ideasYour Answer ideas

Question Learning from mistakes is often more powerful than learning from________.Correct Answer SuccessYour Answer Success

Question What criterion is that which the SBU must meet which is neither too large nortoo small?

Correct Answer Proper sizeYour Answer Proper size

Question What is the authority for the SBU which is delegated to each person headingit, and can adapt quickly to any environmental change?

Correct Answer Decision-makingYour Answer Decision-making

Question Intelligence quotient is the measurement of one's ?Correct Answer IntelligenceYour Answer Intelligence

Question Decreased productivity is a cost of low IQ.Correct Answer FalseYour Answer False

Question Being ________ requires high level of optimism and persistence despiterejection.

Correct Answer Self-MotivatedYour Answer Self-Motivated

Question The experts who dealt in Behavioral Sciences are :Correct Answer Max Weber , Vilfredo Pareto , Elton MayoYour Answer Max Weber , Vilfredo Pareto , Elton Mayo

Question Under McKinsey's 7 S model, the soft S's are:Correct Answer Style , Staff , SkillsYour Answer Style , Staff , Skills

Question Unity of command means that employees should receive orders from onesuperior only.


Question W.Edward Deming introduced quality control in Japan.Correct Answer TrueYour Answer True

Question The characteristics of knowledge worker would be

4PP

Correct Answer egoistic , right consciousYour Answer egoistic , right conscious

Question The purpose of life is to raise from ________ to rajasCorrect Answer TamasYour Answer Tamas

Question It is said that waking and dream world are both illusions, according tovedanta world as ________.

Correct Answer Maya MithyaYour Answer Maya Mithya

Question Successful consultants should promote their consultancy through what ?Correct Answer NetworkYour Answer Network

Question Under the role of management consultant, consultant acts as aCorrect Answer Motivator , Leader , CounselorYour Answer Motivator , Leader , Counselor

Question Planning is based on future conditions which are dynamic, hence it is said tobe

Correct Answer FlexibleYour Answer Continuous

Question The process of forecasting is based onCorrect Answer Future trends , Current analysis , Past performanceYour Answer Future trends , Current analysis , Past performance

Question Demand forecast is one of the popular forecasts.Correct Answer TrueYour Answer True

Question Advantage of delegation of authority results in prompt ________.Correct Answer Decision-makingYour Answer Decision-making

Question Delegation and decentralization are closely related to each other.Correct Answer TrueYour Answer True

Question the heart of administration is the directing function.Correct Answer TrueYour Answer True

Question Maintaining discipline and ________ those who perform properly, is anelement of direction.

Correct Answer controllingYour Answer rewarding

Question Managerial function of control is the ________ and correction of performanceof various activities.

Correct Answer measurementYour Answer measurement

Question Which modern trend calls for systematic attempt at controlling ?

5PP

Correct Answer DecentralisationYour Answer Decentralisation

Question "Control maintains the equilibrium between ends and means, output andefforts' by according to

Correct Answer Peter DruckerYour Answer Peter Drucker


Question Management has been defined as the creation and direction of the internalenvironment in an enterprise

Correct Answer FalseYour Answer False creation and maintenance

Question Name the various characteristics of scienceCorrect Answer organized knowledge , cause and effect relationship , predictive powerYour Answer organized knowledge , cause and effect relationship , predictive power

Question Wrong medium of communication is a physical barrier.Correct Answer FalseYour Answer False

Question Govt. services comprise________, defence and social goods .Correct Answer public administrationYour Answer public administration

Question Services are defined as the art and science of managingCorrect Answer the expectations of others , the experiences of people , the demands of the

customerYour Answer the expectations of others , the experiences of people

Question How many billion dollars is our Retailing sector estimated to be?Correct Answer $ 180 billionYour Answer $ 180 billion

Question Corporate governance aims atCorrect Answer better transparency , ethics , accountabilityYour Answer better transparency , ethics , accountability

Question ________is a tool for corporate governance.Correct Answer communicationYour Answer communication

Question Deontological ethics believe that mature persons have inadequate capacity toreason.

Correct Answer FalseYour Answer False not inadeauate but adequate

Question To which environment is learning environment adaptive?Correct Answer ExternalYour Answer External

Question Advantages of SBU's areCorrect Answer Quick response to environmental changes , Increased focus on products and

6PP

market , Facilitating development of General ManagersYour Answer Quick response to environmental changes , Maintaining a uniform corporate

image , Increased focus on products and market

Question Being more attuned to the feelings of those you work with is a benefit of________.

Correct Answer Emotional QuotientYour Answer Empathy

Question Charles Babbage built the first prototype of modern ________.Correct Answer ComputersYour Answer Computers

Question Which famous management consultancy first adopted the 7 S model?Correct Answer McKinsey & Co.Your Answer McKinsey & Co.

Question The 7 S Framework first appeared in 'The Art of Japanese management' byRichard Pascale and Anthony Athos in 1981.


Question ________ says you are the product of your past and you are bound by pastactivities.

Correct Answer Law of destinyYour Answer Law of destiny

Question Which law states that 'you get what you deserve and not what you desire'Correct Answer Law of destinyYour Answer Law of karma

Question Where is the attack on business families coming fromCorrect Answer TransnationalsYour Answer Transnationals

Question In the complex new liberalized economy business families face commonproblems such as

Correct Answer Unproductive labour , Falling share value , Transnational attachYour Answer Unproductive labour , Falling share value , Transnational attach

Question Indian business families are still avoiding joint ventures and tie-ups.Correct Answer FalseYour Answer False

Question The family owned businesses like Tata and Birla, also face major fears likeCorrect Answer Right successor , Stumbling self confidence , Lack of professional

managementYour Answer Right successor , Stumbling self confidence , Lack of professional management

Question What articulates the long-term goals of an enterprise ?Correct Answer Vission StatementYour Answer Vission Statement

Question ________ degree of delegation is that in which a superior states a particulartask to his subordinates and tells them to investigate on that task and report back.

Correct Answer Low

7PP

Your Answer Moderate

Question Organization as an establishment is considered as the ________ aspect of anenterprise.

Correct Answer PhysicalYour Answer Physical

Question An organization consists of individuals in which their formal roles andstructural positions bring them closer.



Decentralization It is viewed as an extension of delegation It is viewed as an extension ofdelegation

Organizing t is considered as a process, or any activity It is considered as a process, or anyactivity

Delegation This means to give, offer, confer and allot a major part to subordinates This means togive, offer, confer and allot a major part to subordinates

Span of management It is based on the manager of average ability It is based on the manager ofaverage ability


Organization as an establishment This is regarded as the physical aspect of an enterprise This isregarded as the physical aspect of an enterprise

Organization as a corporate citizen This is regarded as the social aspect of an organization Thisis regarded as the social aspect of an organization

Organization as a relationship This is more related with the formal and informal relationships Thisis more related with the formal and informal relationships

Organization as a structure of authority This is created out of responsibility and accountabilitystructure This is created out of responsibility and accountability structure

Question Who said, the heart of administration is the directing function.Correct Answer DimockYour Answer Dimock

Question Who said, 'Direction is telling people what to do and seeing that they do it tothe best of their ability'.

Correct Answer DaleYour Answer Dale

Question ________ behaviour is obtained when there is a one-way transmission oforders from superior to subordinates.

Correct Answer Linear

8PP

Your Answer Linear

Question Managers should be effective ________ so that they may influence theactivities of subordinates without dissatisfying them.

Correct Answer leadersYour Answer leaders

Question The meaning and purpose of control isCorrect Answer knowing exactly what work is to be done , knowing that the work has been

done or being done , knowing immediately of any delays, hold upsYour Answer knowing exactly what work is to be done , knowing that the work was not

favourable , knowing immediately of any delays, hold ups

Question Which modern trend calls for systematic attempt at controlling ?Correct Answer DecentralisationYour Answer Globalisation

Question The larger the organisation, the more easier is the control process with respectto overall results.


Question Motivating a worker is to create a need and what else on the part of a worker tobetter his present performance.


Question Under the kinds of motivation, employees are different individually yet, theyall want the following things from the job.


Question The negative type of motivators will includeCorrect Answer Fear , Force , ReprimandsYour Answer Fear , Force

Question Valency is the extent to which the outcome of the activity and its successmatters to the individual . (Level of motivation = Valency x Expectancy)



Multiple Choice Single AnswerQuestion Management is purposeful and what?Correct Answer Goal orientedYour Answer Goal oriented

Multiple Choice Single AnswerQuestion Management exists at which levels of the organization?Correct Answer AllYour Answer All

True/FalseQuestion Management is just a list of functions.Correct Answer False

9PP

Your Answer False

True/FalseQuestion Science has no predictive powerCorrect Answer FalseYour Answer False

True/FalseQuestion Professional management signifies separation of ownership and management.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Communication barriers in the international environment areCorrect Answer Loss by transmission , Loss by poor retention , Poor listeningYour Answer Loss by transmission , Loss by poor retention , Natured evaluation


Selective Perception In communication this means that they hear what they want to hear andignore other information In communication this means that they hear what they want to hear andignore other information

Semantic Distortion This type of communication is said to be deliberate or accidental Peoplerespond to information overload by disregarding certain information

Secrecy There is a large amount of information which is withheld bec' it will cause jealousyListening demand full attention and discipline

Oral Communication Frequently used by supervisors at the shop floor and by middle levelmanagers This type of communication is said to be deliberate or accidental

Select The BlankQuestion Service sector has grown because of________.Correct Answer contractingYour Answer contracting

Multiple Choice Single AnswerQuestion What is the meaning of no physical transferability of services?Correct Answer intangibilityYour Answer intangibility

Multiple Choice Single AnswerQuestion The service sector has expanded relentlessly in the past decades. Which of the

following events gave it pre-eminence?Correct Answer explosion of information technologyYour Answer virtual stagnation in agriculture

Multiple Choice Single AnswerQuestion Which of the options best describes the employment capacity of the retailing sector?

It is theCorrect Answer second largest employer after agricultureYour Answer second largest employer after agriculture

10PP


Multiple Choice Multiple AnswerQuestion The various departments that an event management company will have areCorrect Answer creative , production , client servicingYour Answer creative , production , client servicing





Multiple Choice Single AnswerQuestion Audit is an effective tool of corporate governance and can act/enableCorrect Answer self-regulationYour Answer self-regulation

Multiple Choice Multiple AnswerQuestion The channels through which corporate governance may bear on performance are

activated through several structural and institutional factors as followsCorrect Answer legal, political and regulatory environment , financial structure of corporation ,

structure and functioning of co.Your Answer legal, political and regulatory environment , financial structure of corporation ,

structure and functioning of co.


Select The BlankQuestion The concept of corporate governance has been attracting________in India.Correct Answer public attentionYour Answer public attention

Select The BlankQuestion ________organizations have systems, mechanisms and processes in place.Correct Answer LearningYour Answer Learning

Multiple Choice Single AnswerQuestion Name the growing developer and publisher software created by SBU's to handle

product development for each of the segments like child, youth entertainment etc.Correct Answer MindscapeYour Answer Mindscape

11PP

Multiple Choice Single AnswerQuestion People with high EQ understand people's which factor ?Correct Answer ExpectationsYour Answer Expectations

Multiple Choice Multiple AnswerQuestion EQ is born largely in the neurotransmitters if the brains limbic system that governsCorrect Answer drives , impulses , feelingsYour Answer drives , impulses , feelings

Select The BlankQuestion Being ________ requires high level of optimism and persistence despite rejection.Correct Answer Self-MotivatedYour Answer Self-Motivated

Select The BlankQuestion Henry Fayol finds ________ and responsibility to be related, with the latter arising

from the former.Correct Answer AuthorityYour Answer Authority

Multiple Choice Single AnswerQuestion Which is the second factor of the 7S model?Correct Answer StructureYour Answer Structure


Multiple Choice Single AnswerQuestion What did chanakya write ?Correct Answer ArthashastraYour Answer Arthashastra

True/FalseQuestion India should borrow management skill from other countries but one should never

borrow the use of the mechanical arts and applied sciences -Correct Answer FalseYour Answer False

True/FalseQuestion Gita has nothing to do with leadership in managementCorrect Answer FalseYour Answer False

True/FalseQuestion Posture' and Observance' are not included under the 'yogic' exercisesCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion What is lacking in Indian business companies management ?Correct Answer ProfessionalismYour Answer Professionalism

12PP

Multiple Choice Multiple AnswerQuestion The main strategies adopted by business families for growth areCorrect Answer Raising their capital , Appoint professional manager , Technology upgradationYour Answer Raising their capital , Appoint professional manager , Technology upgradation

True/FalseQuestion Business families have started spending more on research and development.Correct Answer TrueYour Answer True

Select The BlankQuestion Many families were running the business with a law ________ stake of 15% to 20%.Correct Answer CapitalYour Answer Capital

Multiple Choice Single AnswerQuestion Planning is based on future conditions which are dynamic, hence it is said to beCorrect Answer FlexibleYour Answer Flexible

Multiple Choice Single AnswerQuestion What is indispensable to accurate internal budgeting and to setting financial and

expansion policies.Correct Answer Sales forecastingYour Answer Specific industry forecasts

Multiple Choice Multiple AnswerQuestion The steps included in the process of MBO areCorrect Answer Preliminary setting of goals at the top , Clarification of organisational goals ,

Recycling of objectivesYour Answer Preliminary setting of goals at the top , Clarification of organisational goals ,

Recycling of objectives

Multiple Choice Multiple AnswerQuestion Some of the limitations of business planning areCorrect Answer Time Consuming , Expensive device , Heavy cost of planningYour Answer Grievances , Expensive device , Heavy cost of planning

Multiple Choice Multiple AnswerQuestion The term 'span of control' is also referred to as:Correct Answer Span of management , Span of supervision , Span of authorityYour Answer Span of management , Span of supervision , Span of authority

Multiple Choice Multiple AnswerQuestion Principles of effective delegation are:Correct Answer Train the subordinates , Reward delegation , Appropriate reporting systemYour Answer Train the subordinates , Reward delegation , Appropriate reporting system

True/FalseQuestion Span of management is normally related to organization structure.Correct Answer TrueYour Answer False

Select The BlankQuestion Control, like other elements of management process has to be ________ and not an

13PP

emergency operationCorrect Answer continuousYour Answer corrective

Select The BlankQuestion In an organisation the reports that are in the form of graphs, tables etc, are called

________Correct Answer statistical reportsYour Answer statistical reports

Multiple Choice Single AnswerQuestion This is a type of motivational technique training given to the groups of managers

themselves so that they may behave with and motivate their subordinates better.Correct Answer Sensitivity trainingYour Answer Management training

Select The BlankQuestion Morale is the term usually applied to armed forces during war time and athletics

teams. It refers to team spirit and ________ of people for a common purpose.Correct Answer togethernessYour Answer initiative


Theory X Both men and boss participate and jointly determine each individual's major areas ofresponsibility. People do not have ambitions and they try to shirk responsibility

Theory Y People do not have ambitions and they try to shirk responsibility The average humanbeings, under proper conditions, do not shirk responsibility.

MBO technique Autocratic, democratic styles of leadership have their own implications foremployee motivation. Both men and boss participate and jointly determine each individual's majorareas of responsibility.

Leadership Technique The average human beings, under proper conditions, do not shirkresponsibility. Autocratic, democratic styles of leadership have their own implications foremployee motivation.


Multiple Choice Single AnswerQuestion Profession requires definite period of what?Correct Answer LearningYour Answer Learning



14PP


Multiple Choice Multiple AnswerQuestion Science as a discipline has the following featuresCorrect Answer body of organized knowledge , establishes cause and effect relationshipYour Answer body of unorganized knowledge , establishes cause and effect relationship , non-

predictive




Multiple Choice Single AnswerQuestion What hampers organisational communication ?Correct Answer BarrierYour Answer Barrier

Multiple Choice Multiple AnswerQuestion The lack of communication leads toCorrect Answer information gap , disintegration , deviation from performanceYour Answer information gap , disintegration , deviation from performance

Multiple Choice Multiple AnswerQuestion The activities of the communicator while communicating a message will include,Correct Answer ideation , encoding , transmissionYour Answer encoding , response

Select The BlankQuestion ________ with sympathy can reduce some of the daily frustrations in organised life

and result in better communication.Correct Answer ListeningYour Answer Listening

Select The BlankQuestion Producer services are trade,________communication and financial services.Correct Answer transportYour Answer transport

Multiple Choice Single AnswerQuestion Services need support functions to assist its operation, they areCorrect Answer transport, telecom, powerYour Answer transport, telecom, power


Multiple Choice Single AnswerQuestion Which of the options mentioned below would be categorized as a Franchisee store?

15PP

Correct Answer Footwear storesYour Answer Super Markets

Multiple Choice Single AnswerQuestion What is one of the most significant inhibitors in customer preference while purchasing

perishable items in retail?Correct Answer proximity of marketsYour Answer customer preference to brands

Multiple Choice Single AnswerQuestion An Indian consumer isCorrect Answer one of the most diverse and demandingYour Answer one of the most diverse and demanding

True/FalseQuestion The unorganized sector is mainly concentrated in metropolitan cities.Correct Answer FalseYour Answer True


Problems faced by event management industry In addition to the entertainment tax, an eventmanagement company is also required to pay service tax In addition to the entertainment tax, anevent management company is also required to pay service tax

Areas of operations in event management Celebrity management, television events Celebritymanagement, television events

Definition of event management Events are the occurrences designed for marketing interestsEvents are the occurrences designed for marketing interests

Leading companies in this sector of event management Whizcraft Entertainment Ltd, MidasEvents, Fountain Head Whizcraft Entertainment Ltd, Midas Events, Fountain Head

Multiple Choice Single AnswerQuestion Of which kind of advertising is event a form?Correct Answer interactiveYour Answer interactive

Multiple Choice Single AnswerQuestion State Bank of India has collaborated with which foreign insurance company?Correct Answer CardiffYour Answer Cardiff

True/FalseQuestion The financial structure is not one of the five channels of corporate governance.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion Which ethical concept argues/emphasizes that all mature persons have adequate

capacity to reason and that ethical rules can be desired from such reasons?Correct Answer Deontological EthicsYour Answer Demological Ethics

16PP

Select The BlankQuestion Unethical acts are a result of________.Correct Answer Unawareness and insensitivity to issuesYour Answer Unawareness and insensitivity to issues

Select The BlankQuestion Loyalty to the________should occupy the place before loyalty to the organization.Correct Answer countryYour Answer society

Multiple Choice Multiple AnswerQuestion The products that are grouped under strategic business units share common factors,

likeCorrect Answer underlying technology , the market , the skillYour Answer underlying technology , the market , the skill

Multiple Choice Multiple AnswerQuestion Multiple Choice Multiple ResponseCorrect Answer Loyalty , DevotionYour Answer Loyalty , Devotion

Multiple Choice Multiple AnswerQuestion Peter Drucker is an expert on :Correct Answer Japanese art , History of technology , History of American statesmanYour Answer Japanese art , History of technology , History of American statesman


True/FalseQuestion Peter Drucker various publications have sold about 5 -6 million copies worldwide.Correct Answer TrueYour Answer True

True/FalseQuestion Samartha Ramdas contributed to the conception of administration and managementCorrect Answer TrueYour Answer True

True/FalseQuestion Indian companies because of confused status have lacked self-confidence.Correct Answer TrueYour Answer True

Select The BlankQuestion One of the fears family owned businesses fear is the successful planning to the get

the right person after the business ________.Correct Answer PioneerYour Answer Pioneer

Multiple Choice Single AnswerQuestion Successful consultants should promote their consultancy through what ?Correct Answer Network

17PP

Your Answer Network


True/FalseQuestion You should never measure the process and develop tools that will measure your

progress.Correct Answer FalseYour Answer False

Select The BlankQuestion ________ provide all types of help required to make the business more efficient and

profitable.Correct Answer ConsultantsYour Answer Consultants

Multiple Choice Multiple AnswerQuestion The defination of decision involves following characteristicsCorrect Answer Involves Rationality , Involves Commitment , Involves Mental ProcessYour Answer Involves Rationality , Involves Commitment , Involves Mental Process

True/FalseQuestion Decision-Making is a process of making a choice of poor alternatives.Correct Answer FalseYour Answer False

True/FalseQuestion Procedures establish a useful method of doing work and thus it can eliminate friction

between departments.Correct Answer TrueYour Answer True

Select The BlankQuestion As Koonfz comments, ________ is deciding in advance what to do, how to do it and

who is to do it.Correct Answer PlanningYour Answer Planning

Multiple Choice Multiple AnswerQuestion Functional authority works only when,Correct Answer Assignment is clarified , The subordinates are allowed to participate ,

Feedback control is establishedYour Answer Assignment is clarified , The subordinates are allowed to participate , Feedback

control is established

Multiple Choice Multiple AnswerQuestion Features of direction would beCorrect Answer Pervasive function , Communication , Continuous processYour Answer Pervasive function , Communication

Multiple Choice Multiple AnswerQuestion Some of the external factors that limit control areCorrect Answer govt. policies , market changes , economic changes

18PP

Your Answer govt. policies , market changes , economic changes

Multiple Choice Single AnswerQuestion David McClelland identified three motives which compare with Maslow's higher

ranking motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3.Achievement -

Correct Answer Self-actualisationYour Answer Self-actualisation

Multiple Choice Multiple AnswerQuestion Certain important motivational techniques areCorrect Answer Monetary incentives , Job-based techniques , MBO techniquesYour Answer Security technique , Monetary incentives , Job-based techniques

Multiple Choice Multiple AnswerQuestion David C Mc Celland identified three motives those areCorrect Answer Affiliation , Power , AchievementYour Answer Affiliation , Power , Achievement


Worker's Desires It includes affection belongings, acceptance, friendship Basic human need offood, clothing and shelter

Management Desires Safe, healthy working conditions economic security Lowest cost per unit,Intelligent initiative

Esteem Lowest cost per unit, Intelligent initiative Self-respect, status recognition from others

Social or Affiliation Basic human need of food, clothing and shelter It includes affectionbelongings, acceptance, friendship




Your Answer False



Your Answer False






















Your Answer True




















Your Answer True






Your Answer ideas
















Your Answer True


Correct Answer True

Your Answer False

















Select The Blank






Your Answer True












Your Answer False



on Asia






Correct Answer True

Your Answer True



Your Answer related


Correct Answer 1972

Your Answer 1971













Correct Answer True

Your Answer True






























True/FalseQuestion Board members should have an independent sense of judgment.

Correct Answer True

Your Answer False



Your Answer False






















Your Answer True




















Your Answer True






Your Answer ideas
















Your Answer True


Correct Answer True

Your Answer False










In addition to theentertainment tax, an eventmanagement company isalso required to payservice tax







Select The Blank






Your Answer True


Correct Answer The practice of management , Management, tasks, responsibility, Frontiers of Management










Your Answer False



on Asia






Correct Answer True

Your Answer True



Your Answer related


Correct Answer 1972

Your Answer 1971











Your Answer examining the organizational environment , examining yourmotives , verifying and documenting your information , sticking tothe facts


Correct Answer True

Your Answer True


Correct Answer ensures stability and balance , secures employees co-operation ,facilitates change in organisation

Your Answer ensures stability and balance , secures employees co-operation ,facilitates change in organisation











fears likeCorrect Answer Right successor , Stumbling self-confidence , Lack of
















Multiple Choice Multiple AnswerQuestion Some tips for improving written communication would beCorrect Answer Use simple words and phrases , Use short and familiar words , Avoid

unnecessary wordsYour Answer Use short and familiar words , Avoid unnecessary words , Use simple

words and phrases

True/FalseQuestion Indian business families are still avoiding joint ventures and tie-ups.Correct Answer FalseYour Answer False

Select The BlankQuestion Maharishi Institute of Management has ________ centres in India and

abroad.Correct Answer 18Your Answer 20

Multiple Choice Single AnswerQuestion Who said, “Management is the creation and maintenance of internal

environment in an enterprise, where individuals working in groups can performefficiently and effectively towards the attainment of gr

Correct Answer Koontz & O ‘DonellYour Answer Koontz & O ‘Donell

Multiple Choice Single AnswerQuestion This is one of the good control system where the system should confirm to

the nature and needs of the activity or position sought to be controlledCorrect Answer SuitabilityYour Answer Corrective


Decision-making These are the first step leading to the attainment of objectives. This is achoice whereby a person form a conclusion about a situation

Forecasting These are the goals established towards which the organisation activities aredirected These are tomorrow's expectation, based on yesterday's achievements and to-day's plans.

Planning These are specific required action or non-actions, allowing no discretion Theseare the first step leading to the attainment of objectives.

Objectives These are tomorrow's expectation, based on yesterday's achievements and to-day's plans. These are the goals established towards which the organisation activities aredirected

Multiple Choice Single AnswerQuestion Who said, “Management is management of Men, Money, Machinery

Materials and Information?”Correct Answer AnonymousYour Answer Anonymous

Multiple Choice Single AnswerQuestion Indian companies are neither technically nor financially sound, they are

always under the threat ofCorrect Answer TakeoversYour Answer Restructuring

Multiple Choice Single AnswerQuestion Of which type of knowledge is science a body of?Correct Answer OrganizedYour Answer Specific

Select The BlankQuestion ________organizations have systems, mechanisms and processes in place.Correct Answer LearningYour Answer Modern

Multiple Choice Multiple AnswerQuestion The different kinds of relationships for selecting the span of control would be

:Correct Answer Cross relationship , Direct group , One to oneYour Answer One to one , Cross relationship , Direct group

Select The BlankQuestion The process of control is complete only when the organisation take ________

action.Correct Answer correctiveYour Answer corrective


Management Creative Profession

Professional Manager Dynamic Dynamic

Art Skill Creative

Code of Conduct Profession Science

Predictive Power Science Skill

Multiple Choice Single AnswerQuestion Planning is mainly concerned with looking ahead in the future, what is it that

provides the necessary raw material for correct planning ?Correct Answer ForecastingYour Answer Forecasting

Multiple Choice Single AnswerQuestion How many rules govern Indian and Foreign insurance companies?Correct Answer 12Your Answer 13

True/FalseQuestion According to Theory Y, people lack self-motivation and require to be

externally controlled and closely supervised in order to get the maximum output for them.Correct Answer FalseYour Answer True

Multiple Choice Multiple AnswerQuestion Research into the average Indian buying habits have brought about the

following factsCorrect Answer they prefer to pay in cash , they like to touch and feel the merchandise

, they want attention to be given to all members of their groupYour Answer they prefer to pay in cash , they like to touch and feel the merchandise ,

they want attention to be given to all members of their group


Multiple Choice Multiple AnswerQuestion The names of the experts who have given recent contribution to management

are:Correct Answer William Ouchi , W.Edward Deming , Peter F.DruckerYour Answer William Ouchi , Elton Mayo , W.Edward Deming

Multiple Choice Single AnswerQuestion Motivating a worker is to create a need and what else on the part of a worker

to better his present performance.


Multiple Choice Multiple AnswerQuestion Empathy is particularly important today as a component of leadership for the

followingCorrect Answer rapid pace of globalisation , increasing use of teams , growing need to

retain talentYour Answer rapid pace of globalisation , increasing use of teams , growing need to

retain talent

True/FalseQuestion Correction of deviations is the point at which control can be seen as a part of

the whole system of management and can be related to other managerial functions.Correct Answer TrueYour Answer True

True/FalseQuestion Decision-making is a primary part of the managerial process.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion What does Maslow propound about the five needs ?Correct Answer HierarchyYour Answer Levels

Multiple Choice Single AnswerQuestion Who said, “Management is a multiple organ that manages a business,

manages a manager and manages workers and work”?Correct Answer Peter DruckerYour Answer Peter Drucker

Select The BlankQuestion ________is at the core of corporate governance.Correct Answer trustYour Answer audit



Correct Answer tendency of distributing specialized knowledge and technology capitalfor labour in the manufacturing industry , technology no longer gives a competitive edgeto manufacturing activities in the global scenario , as income increases, consumerdemands for services increase faster than those for goods

Your Answer tendency of distributing specialized knowledge and technology capitalfor labour in the manufacturing industry , as income increases, consumer demands forservices increase faster than those for goods , a change in customer demand pattern fromtraditional to modern, global stds

True/FalseQuestion The financial structure is not one of the five channels of corporate

governance.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion The activities of the communicator while communicating a message will

include,Correct Answer ideation , encoding , transmissionYour Answer ideation , encoding , transmission


Multiple Choice Single AnswerQuestion The service sector has expanded relentlessly in the past decades. Which of

the following events gave it pre-eminence?Correct Answer explosion of information technologyYour Answer explosion of information technology

Select The BlankQuestion Actuary is one who specializes in the________of insurance.Correct Answer mathematicsYour Answer science

Multiple Choice Multiple AnswerQuestion The family owned businesses like Tata and Birla, also face major fears likeCorrect Answer Right successor , Stumbling self confidence , Lack of professional

managementYour Answer Right successor , Stumbling self confidence , Lack of professional

management

Multiple Choice Multiple AnswerQuestion The various departments that an event management company will have are

Correct Answer creative , production , client servicingYour Answer creative , production , client servicing

Select The BlankQuestion High morale is likely to be associated with superior motivation and low

morale with ________, and a lack of drive.Correct Answer frustrationYour Answer stress

Select The BlankQuestion Loyalty to the________should occupy the place before loyalty to the

organization.Correct Answer countryYour Answer society

Multiple Choice Multiple AnswerQuestion The qualities that matter for International teamwork are,Correct Answer Mutual respect , Sense of time , Team spiritYour Answer Mutual respect , Sense of time , Team spirit

Select The BlankQuestion In an organisation the reports that are in the form of graphs, tables etc, are

called ________Correct Answer statistical reportsYour Answer statistical reports


True/FalseQuestion MBO method has been evolved by Peter Drucker (1955).Correct Answer TrueYour Answer True

Select The BlankQuestion Consultants must conduct diagnosis to redefine ________.Correct Answer ProblemYour Answer Projects

Multiple Choice Single AnswerQuestion The Indian retail sector is behind Taiwan although its retail industry is

estimated to be around $40 billion only, this is because of itsCorrect Answer 81% penetrationYour Answer 60% penetration

True/FalseQuestion Event management has to pay only entertainment tax not the service tax.Correct Answer FalseYour Answer True



Multiple Choice Single AnswerQuestion "The structure of consumer demand in India is like an iceberg". What is the

rationale behind this statement?Correct Answer we see only parts of ready potential on the surfaceYour Answer we see only parts of consumers on the surface

LIST OF ATTEMPTED QUESTIONS AND ANSWERS pp5




Multiple Choice Multiple AnswerQuestion The external environmental factors that influence management areCorrect Answer economic changes , political , technologicalYour Answer economic changes , political , technological

Multiple Choice Multiple AnswerQuestion Management is the combination ofCorrect Answer arts , science , professionYour Answer arts , science , profession

Multiple Choice Multiple AnswerQuestion The features of art is as followsCorrect Answer skill , knowledge , creativityYour Answer skill , knowledge , creativity





Management can be applied everywhere Management is universal Management is universal



Knowledge based decision-making. Instead of intuition Instead of intuition

Professional managers may have only salary-stake Question of accountability of PerformanceQuestion of accountability of Performance

Match The Following


Art Skill Skill





True/FalseQuestion Revenue model is a challenge in the service sector.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion The contribution of the service sector to GDP has been less than proportionate toCorrect Answer employmentYour Answer employment


True/FalseQuestion Focus on savings and high bargaining interests of the consumer is an obstacle in

retail development in India.Correct Answer TrueYour Answer True

Select The BlankQuestion Events are occurrences designed for ________ interests.Correct Answer marketingYour Answer marketing

Multiple Choice Single AnswerQuestion Which of the following is not an area of operation of event management?Correct Answer bankingYour Answer banking



Multiple Choice Single AnswerQuestion Life Insurance Corporation was nationalized by merging how many private insurance

companies?Correct Answer 245Your Answer 245

Multiple Choice Multiple AnswerQuestion In the insurance sector the rules governing the foreign companiesCorrect Answer are 26% of equity participation , affect only special resolutions , do not appoint







Select The BlankQuestion Individuals are encouraged to develop________,to speak out, to challenge actions.Correct Answer ideasYour Answer ideas

Select The BlankQuestion Learning from mistakes is often more powerful than learning from________.Correct Answer SuccessYour Answer Success

Multiple Choice Single AnswerQuestion What criterion is that which the SBU must meet which is neither too large nor too

small?Correct Answer Proper sizeYour Answer Proper size

Multiple Choice Single AnswerQuestion What is the authority for the SBU which is delegated to each person heading it, and

can adapt quickly to any environmental change?Correct Answer Decision-makingYour Answer Decision-making



Select The Blank

Question Being ________ requires high level of optimism and persistence despite rejection.Correct Answer Self-MotivatedYour Answer Self-Motivated



True/FalseQuestion Unity of command means that employees should receive orders from one superior

only.Correct Answer TrueYour Answer True




Select The BlankQuestion It is said that waking and dream world are both illusions, according to vedanta world

as ________.Correct Answer Maya MithyaYour Answer Maya Mithya

Multiple Choice Single AnswerQuestion Successful consultants should promote their consultancy through what ?Correct Answer NetworkYour Answer Network

Multiple Choice Multiple AnswerQuestion Under the role of management consultant, consultant acts as aCorrect Answer Motivator , Leader , CounselorYour Answer Motivator , Leader , Counselor

Multiple Choice Single AnswerQuestion Planning is based on future conditions which are dynamic, hence it is said to beCorrect Answer FlexibleYour Answer Continuous

Multiple Choice Multiple AnswerQuestion The process of forecasting is based onCorrect Answer Future trends , Current analysis , Past performanceYour Answer Future trends , Current analysis , Past performance

True/FalseQuestion Demand forecast is one of the popular forecasts.Correct Answer TrueYour Answer True

Select The BlankQuestion Advantage of delegation of authority results in prompt ________.Correct Answer Decision-makingYour Answer Decision-making

True/FalseQuestion Delegation and decentralization are closely related to each other.Correct Answer TrueYour Answer True

True/FalseQuestion the heart of administration is the directing function.Correct Answer TrueYour Answer True

Select The BlankQuestion Maintaining discipline and ________ those who perform properly, is an element of

direction.Correct Answer controllingYour Answer rewarding

Select The BlankQuestion Managerial function of control is the ________ and correction of performance of

various activities.Correct Answer measurementYour Answer measurement

Multiple Choice Single AnswerQuestion Which modern trend calls for systematic attempt at controlling ?Correct Answer DecentralisationYour Answer Decentralisation

Multiple Choice Single AnswerQuestion "Control maintains the equilibrium between ends and means, output and efforts' by

according toCorrect Answer Peter DruckerYour Answer Peter Drucker


Multiple Choice Multiple AnswerQuestion Some of the popular forecasts areCorrect Answer Specific industry forecast , Demand forecast , Sales

forecastYour Answer Demand forecast , Sales forecast , Specific industry

forecast

Select The BlankQuestion There are ________ forces of competition.Correct Answer FiveYour Answer Five

Multiple Choice Single AnswerQuestion What is the fundamental tool employed by managers in

directing their subordinates ?Correct Answer OrderYour Answer Order


Definition ofManagement

Management ismanagement of men,money, machinery,materials andinformation

Management ismanagement of men,money, machinery,materials and information

Koontz and O'Donell Management is thecreation andmaintenance of internalenvironment in anenterprise

Management is thecreation andmaintenance of internalenvironment in anenterprise

Peter Drucker Management is a multi-purpose organ thatmanages a business,manages workers andwork

Management is a multi-purpose organ thatmanages a business,manages workers andwork

Appley L Management ismanagement of peopleand not the direction ofthings

Management ismanagement of peopleand not the direction ofthings

Multiple Choice Single AnswerQuestion Whose feelings and difficulties should the manager know

for direction to become effective ?Correct Answer SubordinatesYour Answer Subordinates

Select The BlankQuestion ________means that private and foreign investors can

participate in the Indian Insurance Sector.Correct Answer LiberalizationYour Answer Liberalization

Multiple Choice Multiple AnswerQuestion The old control techniques which were used through

years areCorrect Answer Unity of policies , break-even analysis , budgetary controlYour Answer Unity of policies , break-even analysis , budgetary control


Question How many event management companies are there inPune?


Multiple Choice Multiple AnswerQuestion Objectives can be classified asCorrect Answer On the basis of time , On the basis of functions , On the

basis of levelsYour Answer On the basis of time , On the basis of functions , On the

basis of levels





Multiple Choice Multiple AnswerQuestion Under the kinds of motivation, employees are different

individually yet, they all want the following things from thejob.


True/FalseQuestion Fast food chains are not a corporatised service.Correct Answer False

Your Answer False

True/FalseQuestion Management is always defined as dynamic, universal,

ever-changing subject.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Planning is mainly concerned with looking ahead in the

future, what is it that provides the necessary raw materialfor correct planning ?

Correct Answer ForecastingYour Answer Forecasting

Select The BlankQuestion ________establishes, cause and effect relationship.Correct Answer scienceYour Answer science

Multiple Choice Multiple AnswerQuestion Fredrick Winslow Taylor's Mechanism of scientific

management includes,Correct Answer Scientific task setting , Planning task setting ,

Standardization of toolsYour Answer Scientific task setting , Planning task setting ,

Standardization of tools



Multiple Choice Single AnswerQuestion To which practice is the term "corporate governance"

given?Correct Answer ManagementYour Answer Management


learning organizations isCorrect Answer Development of collective as well as individual learningYour Answer Development of collective as well as individual learning

Multiple Choice Single AnswerQuestion According to Dr. Chakraborty's in his model II, he

advocates and gives preference toCorrect Answer Wisdom workerYour Answer Wisdom worker

True/FalseQuestion Under pre-requisites of planning performance budgeting is

meaningful without control.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion Which famous management consultancy first adopted the

7 S model?Correct Answer McKinsey & Co.Your Answer McKinsey & Co.

Select The BlankQuestion Many families were running the business with a law

________ stake of 15% to 20%.Correct Answer Capital

Your Answer Capital

Select The BlankQuestion A new sector has emerged in modern times, known as

________ management.Correct Answer eventYour Answer event

Multiple Choice Multiple AnswerQuestion According to Urwick, features of good plan is that which isCorrect Answer sample , balanced , flexibleYour Answer sample , balanced , flexible

Select The BlankQuestion ________ thinks that all knowledge is not subjective and

he is self-conceit to possess it.Correct Answer Knowledge workerYour Answer Knowledge worker

Select The BlankQuestion ________ is effective only in big organizations.Correct Answer DecentralizationYour Answer Decentralization

Select The BlankQuestion ________ helps in adjusting to uncertainties in assessing

work situations and the effective delivery of services evenunder worst condition.

Correct Answer MalleabilityYour Answer Malleability

True/FalseQuestion Financial institutions should maintain a close relationship

to seek a seat on the board.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion This is one of the method of checking performance where

many business executives insist on making frequent visitsto their plants so that they can see for themselves for realstate of affairs

Correct Answer Personal observationYour Answer Personal observation

Multiple Choice Single AnswerQuestion Companies like Godrej, Infosys are arranging which

sessions for their employeesCorrect Answer YogaYour Answer Yoga



Managementaccounting and taxation







Service sector is notinfluenced by thissystem


Multiple Choice Multiple AnswerQuestion Name the tactics used in the intensity of rivalry amongst

existing competitors.Correct Answer Price competition , Advertising battles , Product

introductionYour Answer Price competition , Advertising battles , Product

introduction

Multiple Choice Single AnswerQuestion Name one of the disadvantages of strategic business

unitsCorrect Answer Distortion of informationYour Answer Distortion of information

Select The BlankQuestion It is said that waking and dream world are both illusions,

according to vedanta world as ________.Correct Answer Maya MithyaYour Answer Maya Mithya


Multiple Choice Multiple AnswerQuestion RBI's present report on currency and finance divides the

sector intoCorrect Answer consumer services , Govt. services , producer servicesYour Answer consumer services , Govt. services , producer services


Multiple Choice Single AnswerQuestion At which levels of the organization does management

exist?Correct Answer Top-levelYour Answer Top-level

Select The BlankQuestion General Insurance corporation was nationalized

in________.Correct Answer 1972Your Answer 1972

Select The BlankQuestion Philosophy of scientific management says that science is

not a rule of ________.Correct Answer ThumbYour Answer Thumb

Multiple Choice Multiple AnswerQuestion The components of competitive analysis are :Correct Answer Future goals , Current strategy , CapabilitiesYour Answer Future goals , Current strategy , Capabilities

True/FalseQuestion Human thoughts are classified under Tamas Rajas and

HettwaCorrect Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Ethical concepts include:Correct Answer Ethical subjectivism , Consequentialism , Ethics of Virtue

Your Answer Ethical subjectivism , Consequentialism , Ethics of Virtue

True/FalseQuestion Direction initiates at the bottom level in the organisation

and follows to top through the hierarchy.Correct Answer FalseYour Answer False


Score Card

Result for this Assignment

Assignment Date 10/01/2006

Number of Correct Questions 41

Number of Skipped Questions 4

Number of Wrong Questions 6

Total Questions attempted 51

Total Marks obtained 90 Out of 100.

Result Pass



stagnation of the________sector.Correct Answer agricultural

Your Answer agricultural

Select The BlankQuestion ________ is one of the major barriers to entry.

Correct Answer Government policy

Your Answer Government policy

True/FalseQuestion The financial structure is not one of the five channels of

corporate governance.Correct Answer False

Your Answer False

True/FalseQuestion Wrong medium of communication is a physical barrier.


Your Answer False

Multiple Choice Single AnswerQuestion How many event management companies are there in Pune?

Correct Answer 215

Your Answer 215

Multiple Choice Single AnswerQuestion What is proving that it is EQ more than IQ that underpins many

of the best decisions.Correct Answer Science

Your Answer Science


generation has been proportionate.Correct Answer False

Your Answer False

Multiple Choice Single AnswerQuestion What is that the consultant must be able to recognise about the

client's future needs ?Correct Answer Vision

Your Answer Vision

Multiple Choice Single AnswerQuestion Name one of the factors that govern the span of management.

Correct Answer Type of work

Your Answer Type of co-ordination

Select The BlankQuestion It is said that, 'Don't follow practices of delegation on ________'.

Correct Answer Paper

Your Answer Paper

Multiple Choice Multiple AnswerQuestion What are the common challenges faced by the retail business?

Correct Answer Special mindset to develop special strategies , Coping with thechange

Your Answer Special mindset to develop special strategies , Coping with thechange

Multiple Choice Multiple AnswerQuestion Steps to be taken into consideration while whistle blowing are:


Your Answer examining your motives , verifying and documenting yourinformation , sticking to the facts



Your Answer Consequentialism

Select The BlankQuestion ________ thinks that all knowledge is not subjective and he is

self-conceit to possess it.Correct Answer Knowledge worker

Your Answer Knowledge worker



Your Answer Place

Multiple Choice Multiple AnswerQuestion Few of the management principles given by Henry Fayol are:

Correct Answer Division of work , Discipline , Authority and responsibility

Your Answer Division of work , Discipline , Authority and responsibility

Select The BlankQuestion Latest approach signifies organization has a part of ________

system.Correct Answer Social

Your Answer Social

Select The Blank

Question Being ________ requires high level of optimism and persistencedespite rejection.

Correct Answer Self-Motivated

Your Answer Self-Motivated

True/FalseQuestion Every manager in an organisation gives direction to his

subordinates as a superior and receives direction assubordinate from his superior.

Correct Answer True

Your Answer True

True/FalseQuestion According to Swami Vivekananda people have intuition or

sacred power to face difficult task.Correct Answer True

Your Answer True

True/FalseQuestion Robert Owen was a railroad builder in America.


Your Answer False



professional managementYour Answer Right successor , Stumbling self-confidence , Lack of


Select The BlankQuestion Business ethics can be defined as the study of what

is________for the business.Correct Answer good and right

Your Answer good and right

Select The BlankQuestion Services need efficient________, transport roads and power

just as much as industry and agriculture.Correct Answer telecom

Your Answer telecom


governance may bear on performance?Correct Answer five

Your Answer five

Multiple Choice Single AnswerQuestion The code of conduct for a profession should be

Correct Answer Enforceable

Your Answer Enforceable

Multiple Choice Single AnswerQuestion In which type of income class, does the insurance sector have

to face the challenge of making insurance a buying priority?Correct Answer lower-middle

Your Answer lower-middle

Multiple Choice Single AnswerQuestion The issues of insider trading can be dealt with by keeping a

principle ofCorrect Answer Disclosed or desist

Your Answer Self-regulation

True/FalseQuestion Gita has nothing to do with leadership in management


Your Answer False


Social effectiveness This component allowsyou to settle disputesamicably

This component allowsyou to settle disputesamicably

Alfred Bennet He is the father ofintelligence quotient

He is the father ofintelligence quotient

Daniel Goleman He is an AmericanBehavioural Scientist

He is an AmericanBehavioural Scientist

Empathy It is a component ofleadership due to therapid pace of globalisation

It is a component ofleadership due to the rapidpace of globalisation




Multiple Choice Multiple AnswerQuestion To be called an SBU, a business unit must meet specific criteria

such asCorrect Answer having a definable group of competitors , having a mission

similar to other SBUs , preparing its own integrated plansYour Answer having a definable group of competitors

Multiple Choice Multiple AnswerQuestion Peter Drucker is an expert on :

Correct Answer Japanese art , History of technology , History of Americanstatesman

Your Answer Japanese art , History of technology , History of Americanstatesman

Multiple Choice Multiple AnswerQuestion Name the factors governing the span of management.

Correct Answer Ability of the manager , Ability of the employees , Geographiclocation

Your Answer Ability of the employees


Unit of command This means thatemployees should receiveorders from one superioronly

This means thatemployees should receiveorders from one superioronly

Scalar chain Chain of superiors fromthe highest to the lowestranks

Chain of superiors fromthe highest to the lowestranks

Equity Loyalty, devotion on thepart of managers shouldbe there when dealing

Loyalty, devotion on thepart of managers shouldbe there when dealing with

with subordinates subordinates

Esprit De Corps In union there is strength' In union there is strength'

Multiple Choice Single AnswerQuestion At which levels of the organization does management exist?

Correct Answer Top-level

Your Answer Top-level

Multiple Choice Multiple AnswerQuestion EQ is born largely in the neurotransmitters if the brains limbic

system that governsCorrect Answer drives , impulses , feelings

Your Answer drives , impulses , feelings

True/FalseQuestion Indian companies because of confused status have lacked self-

confidence.Correct Answer True

Your Answer True



Your Answer False

Multiple Choice Multiple AnswerQuestion Research into the average Indian buying habits have brought

about the following factsCorrect Answer they prefer to pay in cash , they like to touch and feel the

merchandise , they want attention to be given to all members oftheir group

Your Answer they prefer to pay in cash , they like to touch and feel themerchandise , they want attention to be given to all members oftheir group





Select The BlankQuestion ________ is the ability to sense, understand and effectively

apply emotion.Correct Answer Emotional Intelligence

Your Answer Emotional Intelligence

Multiple Choice Multiple AnswerQuestion The different components of EQ would be

Correct Answer Self-awareness , Emotional management , empathy

Your Answer Self-awareness , Emotional management , empathy

Select The BlankQuestion Events like trade fairs are handled by government authorities,

for example the biggest concourse under the sun, ________ isagain handled by Allahabad Municipal Corporation.

Correct Answer Kumbhmela

Your Answer Kumbhmela


share common factors, likeCorrect Answer underlying technology , the market , the skill

Your Answer underlying technology , the market , the skill


companiesCorrect Answer are 26% of equity participation , affect only special resolutions ,

do not appoint majority directors on the company boardYour Answer are 26% of equity participation , affect only special resolutions ,

do not appoint majority directors on the company board


internal environment in an enterprise, where individuals workingin groups can perform efficiently and effectively towards theattainment of gr



PPMLIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The BlankQuestion Brands are associated with lifestyles and

people's________.Correct Answer aspirationsYour Answer aspirations







Select The BlankQuestion Under the types of motivators, non-financial motivators

are encouragement, freedom ________.Correct Answer recognitionYour Answer recognition


Multiple Choice Multiple AnswerQuestion Features of direction would beCorrect Answer Pervasive function , Communication , Continuous

processYour Answer Pervasive function , Communication , Continuous

process

Multiple Choice Single AnswerPage 1

PPMQuestion With globalisation moving ahead companies requires

strategies like joint ventures for exampleCorrect Answer HDFC - Standard LifeYour Answer Kinetic - Honda

True/FalseQuestion Decision-Making is a process of making a choice of poor

alternatives.Correct Answer FalseYour Answer False








AMP Sanmar Sanmar

Multiple Choice Multiple AnswerQuestion Disadvantages of SBUs areCorrect Answer Over-emphasis on short term performance ,

Distortion of information , Dysfunctional competition amongdivisionsYour Answer Dysfunctional competition among divisions , Over-

emphasis on short term performance , Distortion of information

Page 2

PPMSelect The BlankQuestion The ________ appeared in the book, In search of

Excellence.Correct Answer 7 S modelYour Answer 7 S model


encourage interaction across boundariesCorrect Answer TrueYour Answer True

Select The BlankQuestion ________ learning requires skills for sharing

information and knowledge, particularly implicit knowledge,assumptions and benefits that are traditionally beneath the surface.Correct Answer CollectiveYour Answer Collective


Multiple Choice Single AnswerQuestion Management isCorrect Answer MultidisciplinaryYour Answer Interactive






Page 3

PPM




Multiple Choice Multiple AnswerQuestion The activities of the communicator while communicating a

message will include,Correct Answer ideation , encoding , transmissionYour Answer ideation , encoding , transmission

Multiple Choice Single AnswerQuestion How many central ideas are associated with

consequentialism?Correct Answer TwoYour Answer Two

Multiple Choice Single AnswerQuestion Which law states that 'you get what you deserve and not

what you desire'Correct Answer Law of destinyYour Answer Law of destiny

True/FalseQuestion Fast food chains are not a corporatised service.Correct Answer FalseYour Answer False



Page 4

PPM

Multiple Choice Multiple AnswerQuestion The potential external opportunities faced by an

organization areCorrect Answer falling trade barriers , additional customer

groups , faster market groupsYour Answer additional customer groups , faster market groups ,

falling trade barriers

True/FalseQuestion A budget as a plan of statement of expected results is

expressed in numerical terms.Correct Answer TrueYour Answer True

Select The BlankQuestion A set of actions that you start with and must maintain

is also called as ________.Correct Answer StrategyYour Answer Strategy



True/FalseQuestion Direction initiates at the bottom level in the

organisation and follows to top through the hierarchy.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion A procedure has the following advantagesCorrect Answer ensures uniformity of action , increases co-

ordination , provides good standard for the manageYour Answer ensures uniformity of action , increases co-

ordination , provides good standard for the manage

Multiple Choice Single AnswerQuestion What would be the percentage of equity participation

Page 5

PPMunder the rules governing foreign companies?Correct Answer 0.26Your Answer 0.26

Multiple Choice Multiple AnswerQuestion Characteristics of formal organization are :Correct Answer Arbitrary structure , Predetermined objectives and

policies , Well defined rules and regulationsYour Answer Arbitrary structure , Predetermined objectives and

policies , Well defined rules and regulations

Select The BlankQuestion Control, like other elements of management process has

to be ________ and not an emergency operationCorrect Answer continuousYour Answer continuous



Multiple Choice Single AnswerQuestion Of which type of knowledge is science a body of?Correct Answer OrganizedYour Answer Organized

Multiple Choice Multiple AnswerQuestion Future of Insurance sector would beCorrect Answer new players taking over the market , improved

customer service , strong hold of nationalized playersYour Answer new players taking over the market , improved

customer service , strong hold of nationalized players

Multiple Choice Single AnswerQuestion Planning is based on future conditions which are

dynamic, hence it is said to beCorrect Answer FlexibleYour Answer Flexible


PPMQuestion Organization as an establishment is considered as the


Multiple Choice Single AnswerQuestion The model presented by Dr. Chakraborty shows that Indian

thought has a keynote, that isCorrect Answer BalanceYour Answer Brain

Multiple Choice Single AnswerQuestion What is one of the most significant inhibitors in

customer preference while purchasing perishable items in retail?Correct Answer proximity of marketsYour Answer proximity of markets

Multiple Choice Single AnswerQuestion To which environment is learning environment adaptive?Correct Answer ExternalYour Answer External



Multiple Choice Multiple AnswerQuestion Name the flagship companies under the group of "Aditya

Birla"Correct Answer Hindalco , Indo-Gulf Fertilizers , Birla

CorporationYour Answer Hindalco , Birla Corporation

True/FalseQuestion "When an insurance policy is sold, a promise is sold".Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The various tools for corporate governance are

Page 7

PPMCorrect Answer audit , professionalism , proper functioning of


board


----------------------------------------------------------------------


Multiple Choice Single AnswerQuestion Management is said to be the combination of three

factors, arts, science and the third isCorrect Answer professionYour Answer profession







Page 8

PPM

Multiple Choice Multiple AnswerQuestion The defination of decision involves following

characteristicsCorrect Answer Involves Rationality , Involves Commitment ,

Involves Mental ProcessYour Answer Involves Rationality , Involves Commitment , Involves

Mental Process

Multiple Choice Single AnswerQuestion What is the reason that Indian Business houses were not

able to take courageous decisions.Correct Answer stagger or stumbling self-confidenceYour Answer stagger or stumbling self-confidence



Multiple Choice Multiple AnswerQuestion Budgetary control involves budgets such asCorrect Answer sales , production , cashYour Answer sales , production , cash




Multiple Choice Single AnswerQuestion Who proposed the first theory called the hierarchy of

needs theory ?Page 9

PPMCorrect Answer Abraham MaslowYour Answer Abraham Maslow



Multiple Choice Multiple AnswerQuestion The family owned businesses like Tata and Birla, also

face major fears likeCorrect Answer Right successor , Stumbling self confidence , Lack

of professional managementYour Answer Right successor , Stumbling self confidence , Lack of


Multiple Choice Single AnswerQuestion What is the other important ingredient of hi-tech

service industries, besides labour?Correct Answer knowledgeYour Answer knowledge

Multiple Choice Multiple AnswerQuestion Application of general management functions to the

insurance sector isCorrect Answer co-ordinating , controlling , directingYour Answer co-ordinating , controlling , directing

Multiple Choice Single AnswerQuestion Which type of transmission of orders help in obtaining

linear behaviour ?Correct Answer one-wayYour Answer one-way

Multiple Choice Single AnswerQuestion One of the key features of services is that they areCorrect Answer intangibleYour Answer tangible

Multiple Choice Single AnswerQuestion The philosophy of Vedanta is compared to which animal in

Page 10

PPMthe dream of the person, who wakes the dreamer and makes you realiseyour self discovered reality.Correct Answer LionYour Answer Leopard





Multiple Choice Multiple AnswerQuestion The various tools for corporate governance areCorrect Answer audit , professionalism , proper functioning of


board




Knowledge based decision-making. Instead of intuition Instead ofintuition

Professional managers may have only salary-stake Question ofaccountability of Performance Question of accountability ofPerformance

Management can be applied everywhere Management is universalManagement is universal

Page 11

PPM


Manager does not require any specific qualification Anybody canbecome a manager Anybody can become a manager

True/FalseQuestion An organization consists of individuals in which their

formal roles and structural positions bring them closer.Correct Answer TrueYour Answer True

Select The BlankQuestion ________ is a flagship company of Aditya Birla Group.Correct Answer Hindalco GrasimYour Answer Hindalco Grasim

Select The BlankQuestion Direction is a ________ function performed by all the

managers at all levels of the organisation.Correct Answer managerialYour Answer managerial




Multiple Choice Multiple AnswerQuestion Collective learning requires skills for sharing

information and knowledge and these key skills areCorrect Answer Listening , Mentoring , ObservingYour Answer Listening , Observing


PPMQuestion The Aditya Birla Group has an insurance tie up


True/FalseQuestion Peter Drucker various publications have sold about 5 -6

million copies worldwide.Correct Answer TrueYour Answer True

True/FalseQuestion Professional management signifies separation of

ownership and management.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion How many forces of competition are there according to

Michael E. Porter?Correct Answer FiveYour Answer Five

Select The BlankQuestion ________ is practiced like all other managerial

functions at all levels of managementCorrect Answer All level exerciseYour Answer All level exercise

Multiple Choice Multiple AnswerQuestion The different kinds of relationships for selecting the

span of control would be :Correct Answer One to one , Cross relationship , Direct groupYour Answer One to one , Cross relationship , Direct group

Multiple Choice Single AnswerQuestion What does office management include?Correct Answer staffing and equipment of the officeYour Answer staffing and maintainence


Page 13

PPMmanagement.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The negative type of motivators will includeCorrect Answer Fear , Force , ReprimandsYour Answer Fear , Force , Reprimands

True/FalseQuestion It is said that no company is allowed to deal in life

and non-life insurance as a single entity.Correct Answer TrueYour Answer True

----------------------------------------------------------------------


Select The BlankQuestion Henry Fayol was trained as a ________ engineer.Correct Answer MiningYour Answer Mining




Multiple Choice Multiple AnswerQuestion The factors measuring the morale of the workers and

ascertain whether it is increasing or diminishing can be listed asCorrect Answer Absenteeism , No. of accidents , GrievancesYour Answer Absenteeism , No. of accidents , Grievances


PPMQuestion ________ degree of delegation is that in which a

superior states a particular task to his subordinates and tells themto investigate on that task and report back.Correct Answer LowYour Answer Low

True/FalseQuestion Event management in India is an ancient activity.Correct Answer FalseYour Answer True


Select The BlankQuestion ________ with sympathy can reduce some of the daily

frustrations in organised life and result in better communication.Correct Answer ListeningYour Answer Listening



True/FalseQuestion It is that top leadership fails to teach the MBO

philosophy largely because, very often it is itself not motivated.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion According to the Consequentialism concept of ethics, an

act which does not maximize valueCorrect Answer is not ethically permissibleYour Answer is ethically permissible


Page 15

PPMart, similarly, every individual has different styles of managementand these are categorized asCorrect Answer Democratic , Autocratic , BeaurocraticYour Answer Democratic , Autocratic , Beaurocratic

True/FalseQuestion The financial structure is not one of the five channels

of corporate governance.Correct Answer FalseYour Answer False










internal environment in an enterprise, where individuals working ingroups can perform efficiently and effectively towards the attainmentof grCorrect Answer Koontz & O `Donell

Page 16

PPMYour Answer Koontz & O `Donell




True/FalseQuestion Posture' and Observance' are not included under

the 'yogic' exercisesCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion Management isCorrect Answer MultidisciplinaryYour Answer Multidisciplinary

Select The BlankQuestion The concept of corporate governance has been

attracting________in India.Correct Answer public attentionYour Answer public attention

Select The BlankQuestion ________ are at a minimum where the morale is high.Correct Answer GrievancesYour Answer Grievances

Multiple Choice Multiple AnswerQuestion Functional authority works only when,Correct Answer Assignment is clarified , The subordinates are

allowed to participate , Feedback control is establishedYour Answer Assignment is clarified , The subordinates are

allowed to participate , Feedback control is established

Page 17

PPMMultiple Choice Single AnswerQuestion One of the external environment factors that influences


Select The BlankQuestion Producer services are trade,________communication and

financial services.Correct Answer transportYour Answer transport


Multiple Choice Single AnswerQuestion Which of the following is not an area of operation of

event management?Correct Answer bankingYour Answer banking


management.Correct Answer TrueYour Answer True

True/FalseQuestion According to Theory Y, people lack self-motivation and

require to be externally controlled and closely supervised in orderto get the maximum output for them.Correct Answer FalseYour Answer False

Select The BlankQuestion Being ________ requires high level of optimism and

persistence despite rejection.Correct Answer Self-MotivatedYour Answer Self-Motivated

Page 18

PPMMultiple Choice Single AnswerQuestion Who said, "Management is management of Men, Money,



learning organizations isCorrect Answer Development of collective as well as individual

learningYour Answer Development of collective as well as individual

learning



Multiple Choice Multiple AnswerQuestion Research into the average Indian buying habits have

brought about the following factsCorrect Answer they prefer to pay in cash , they like to touch

and feel the merchandise , they want attention to be given to allmembers of their groupYour Answer they prefer to pay in cash , they like to touch and

feel the merchandise

Multiple Choice Multiple AnswerQuestion Select the guidelines for effective decision making.Correct Answer Involve subordinates in decision making process ,

Evaluate the results , Adopt a diagnostic approach to decisionmakingYour Answer Adopt a diagnostic approach to decision making ,

Involve subordinates in decision making process , Evaluate theresults

Page 19

PPMMultiple Choice Multiple AnswerQuestion Elements of effective control areCorrect Answer Understandable , Corrective , FlexibleYour Answer Understandable , Corrective , Flexible



Multiple Choice Multiple AnswerQuestion Under the role of management consultant, consultant acts

as aCorrect Answer Motivator , Leader , CounselorYour Answer Motivator , Leader , Counselor


----------------------------------------------------------------------LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple AnswerQuestion Some of the popular forecasts areCorrect Answer Demand forecast , Sales forecast , Specific

industry forecastYour Answer Demand forecast , Sales forecast


Oral Communication Frequently used by supervisors at the shop floorand by middle level managers Frequently used by supervisors at theshop floor and by middle level managers

Selective Perception In communication this means that they hear whatthey want to hear and ignore other information In communication thismeans that they hear what they want to hear and ignore otherinformation

Page 20

PPM

Semantic Distortion This type of communication is said to bedeliberate or accidental This type of communication is said to bedeliberate or accidental

Secrecy There is a large amount of information which is withheld bec'it will cause jealousy There is a large amount of information whichis withheld bec' it will cause jealousy





True/FalseQuestion In delegation a superior transfer some duties and

responsibilities to his subordinates.Correct Answer FalseYour Answer False





Multiple Choice Multiple AnswerQuestion The tools and techniques used in learning organizations

areCorrect Answer creativity, brainstorming , observing outcomes ,

reframing knowledgePage 21

PPMYour Answer creativity, brainstorming , observing outcomes ,

reframing knowledge


encourage interaction across boundariesCorrect Answer TrueYour Answer False

Multiple Choice Multiple AnswerQuestion Corporate governance aims atCorrect Answer better transparency , ethics , accountabilityYour Answer better transparency , ambiguity

Multiple Choice Multiple AnswerQuestion Emotional intelligence is said to be the ability to

sense, understand and effectively apply the power and acumen ofemotions as a source ofCorrect Answer information , trust , human energyYour Answer information , trust , human energy


art, similarly, every individual has different styles of managementand these are categorized asCorrect Answer Democratic , Autocratic , BeaurocraticYour Answer Democratic , Subjective , Beaurocratic


Multiple Choice Single AnswerQuestion What is it when you are feeling and being in touch with

subtle feeling about things ?Correct Answer Self awarenessYour Answer Self awareness

True/FalseQuestion Management has been defined as the creation and

direction of the internal environment in an enterprisePage 22

PPMCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion Who is primarily known for his Time and motion studies?Correct Answer Frank GilberthYour Answer Frank Gilberth





Select The BlankQuestion Charles Babbage built the first prototype of modern

________.Correct Answer ComputersYour Answer Computers

Select The BlankQuestion The four A's of the service section are

acceptability,________, affordability, availability.Correct Answer awarenessYour Answer accountability

True/FalseQuestion Management is promotionalCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion The issues of insider trading can be dealt with by

keeping a principle ofCorrect Answer Disclosed or desistYour Answer Vision and mission

Page 23

PPM


True/FalseQuestion Management manages a manager and manages machines and

workersCorrect Answer FalseYour Answer True






stagnation of the________sector.Correct Answer agriculturalYour Answer production




opportunity of learning organizationsCorrect Answer FalseYour Answer True

Page 24

PPMTrue/FalseQuestion The strategic factor in social integration is the

development and selection of leaders.Correct Answer TrueYour Answer True

True/FalseQuestion Communication in industry is a phase both of

organisation and moral building.Correct Answer TrueYour Answer True

Select The BlankQuestion Organization as an establishment is considered as the


Multiple Choice Single AnswerQuestion Successful consultants should promote their consultancy

through what ?Correct Answer NetworkYour Answer Network

Select The BlankQuestion ________organizations have systems, mechanisms and

processes in place.Correct Answer LearningYour Answer Learning

Multiple Choice Multiple AnswerQuestion The characteristics of a good consultant should beCorrect Answer Good communication skill , Team spirit ,

Cosmopolitan outlookYour Answer Team spirit , Good communication skill

Select The BlankQuestion Henry Fayol finds ________ and responsibility to be

related, with the latter arising from the former.Correct Answer AuthorityYour Answer Division

Page 25

PPMMultiple Choice Single AnswerQuestion A vision statement should have which option among the

following components.Correct Answer Precise and objectiveYour Answer Precise and objective









Multiple Choice Multiple AnswerQuestion To be called an SBU, a business unit must meet specific

criteria such asCorrect Answer having a definable group of competitors , having a

mission similar to other SBUs , preparing its own integrated plansYour Answer having a definable group of competitors , having its

own mission and goals , preparing its own integrated plans


internal environment in an enterprise, where individuals working inPage 26

PPMgroups can perform efficiently and effectively towards the attainmentof grCorrect Answer Koontz & O `DonellYour Answer Koontz & O `Donell


Select The BlankQuestion The Aditya Birla Group has an insurance tie up




Multiple Choice Single AnswerQuestion Which ethical factor argues that there is no universal

set of principles by which to judge mortality?Correct Answer Ethical RelativismYour Answer Ethical Relativism

Page 27






internal environment in an enterprise, where individualsworking in groups can perform efficiently and effectivelytowards the attainment of gr









Your Answer Place


Management isCorrect Answer Legal

Your Answer Legal

Multiple Choice Single AnswerQuestion Who called for scientific selection of workers and stressed the

need for training?Correct Answer Henry L. Gantt

Your Answer Henry L. Gantt

True/FalseQuestion Henry Fayol was born in England.


Your Answer True

True/FalseQuestion There are four hard ‘ S’s in the 7 S Model.


Your Answer True

Multiple Choice Multiple AnswerQuestion Essentials of a good plan are

Correct Answer must be continuous , should be time bound , must motivatepeople

Your Answer must be continuous , should be time bound , must motivatepeople

Multiple Choice Multiple AnswerQuestion Factors determining decentralization of authority

Correct Answer uniformity of policy , desire for independence , controltechniques

Your Answer uniformity of policy , desire for independence , controltechniques

True/FalseQuestion If you want it done right, do it yourself, is a fallacy

Correct Answer True

Your Answer False

Multiple Choice Multiple AnswerQuestion Basic elements of control would be

Correct Answer setting standards of performance , measurement ofperformance , comparison of performance with standard ofperformance

Your Answer setting standards of performance , measurement ofperformance , comparison of performance with standard ofperformance

Multiple Choice Single AnswerQuestion Without an efficient what can, direction not be fully effective?

Correct Answer Control

Your Answer Motivation

Multiple Choice Multiple AnswerQuestion The new techniques of control which has emerged are

Correct Answer management audit , Critical path method , Programmeevaluation and review technique

Your Answer management audit , Critical path method , Programmeevaluation and review technique

Multiple Choice Multiple AnswerQuestion Elements of direction are

Correct Answer maintaining discipline , motivation of subordinates , rewardinggood performance

Your Answer maintaining discipline , motivation of subordinates , rewardinggood performance

Multiple Choice Single AnswerQuestion Co-ordination should not be what?

Correct Answer Rigid

Your Answer Restricted


Leadership is a processof influencing whom?

People People

What type of influencesdo hard-boiled autocratsuse?

Negative Negative

The leader who giveslittle or no direction iscalled?

Laissez-Faire Laissez-Faire

What do you invite whenyour people are afraid tospeak out?

Dissent Dissent

Who should Leaderstrust?

Subordinates. Subordinates.

Multiple Choice Single AnswerQuestion Employees will be judged on how they will meet or exceed

which well-defined criteria?Correct Answer Performance

Your Answer Goals

Multiple Choice Multiple AnswerQuestion The lack of communication leads to

Correct Answer information gap , disintegration , deviation from performance

Your Answer information gap , disintegration , deviation from performance

True/False

Question Information gaps create a communication barrier.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion The following are the services which are corporatized

Correct Answer banking , insurance , hospitals

Your Answer banking , insurance , hospitals

Multiple Choice Single AnswerQuestion What type of industry is event management in India?

Correct Answer One Off

Your Answer Multiple Off

True/FalseQuestion International artists performance in India is diminishing in

recent times.Correct Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion The channels through which corporate governance may bear

on performance areCorrect Answer managerial incentives , disciplining , corporate restructuring

Your Answer managerial incentives , disciplining


Ethics is concerned withwhat is good

And right for society And right for society

Business ethics can thusbe defined



Ethical relativism arguesthat there is no universalset of principles

by which to judgemorality

by which to judge morality

Virtual acts are donewillfully

And not by chance And not by chance

Determine the type ofwrongdoing involved



Multiple Choice Single AnswerQuestion What type of ethics emphasize that all mature persons have

adequate capacity to reason?Correct Answer Deontological ethics

Your Answer Deontological ethics

Multiple Choice Multiple AnswerQuestion Key ethical principles include the following

Correct Answer fulfilling commitments , caring and compassion , beingaccountable for decision

Your Answer fulfilling commitments , caring and compassion , beingaccountable for decision

True/FalseQuestion Ethical problems result in dilemmas for business managers.

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion What requires a high level of optimism and persistence

despite rejection?Correct Answer Self Motivation

Your Answer Self Motivation

True/FalseQuestion EQ was first brought to attention by Benott Simon .


Your Answer False

True/FalseQuestion A wisdom worker is one who focuses on self-control.

Correct Answer True

Your Answer False

Multiple Choice Single AnswerQuestion For survival Indian business families are raising their capital

to which zone?Correct Answer Comfort

Your Answer Safe


Question The liberalization and globalization has lead to restructuringof industry through

Correct Answer merger , outsourcing , downsizing

Your Answer merger , outsourcing , division

True/FalseQuestion Morale is a state of mind and emotions affecting the attitude

to work.Correct Answer True

Your Answer True

Select The BlankQuestion ________ is a scientific process of looking ________, which

is based on past performanceCorrect Answer Forecasting

Your Answer Forecasting

Correct Answer forward

Your Answer forward

Select The BlankQuestion ________ is a continuous activity in which the ________ are

instructed to carry out the particular assignment.Correct Answer Training

Your Answer Training

Correct Answer subordinates

Your Answer subordinates

Select The BlankQuestion One of the ________ of direction is of ________

communication.Correct Answer principles

Your Answer principles

Correct Answer effective

Your Answer effective

Select The BlankQuestion By putting inter-dependent ________ under one ________

coordination is ensured.Correct Answer units

Your Answer units

Correct Answer boss

Your Answer Owner

Select The BlankQuestion ________ divide work into specialized ________.

Correct Answer Managers

Your Answer Managers

Correct Answer functions

Your Answer functions

Select The BlankQuestion Organizational morale is basically a ________ condition of

groups and ________.Correct Answer mental

Your Answer Emotional

Correct Answer individuals

Your Answer individuals

Select The BlankQuestion The level of ________ affect an individual’s ________.

Correct Answer satisfaction

Your Answer satisfaction

Correct Answer morale

Your Answer morale

Select The BlankQuestion An important ________ in retailing is the battle of ________

Correct Answer trend

Your Answer trend

Correct Answer Formats

Your Answer Formats

Select The BlankQuestion Learning ________ is the organizational ________ that

nurtures learning.Correct Answer Culture

Your Answer Culture

Correct Answer climate

Your Answer climate

Multiple Choice Multiple AnswerQuestion The aspects of corporate governance are

Correct Answer attracting public attention , indispensable , trust

Your Answer attracting public attention , indispensable , trust

Multiple Choice Single AnswerQuestion EQ refers to the qualities of people who do what in real life?

Correct Answer Excel

Your Answer Excel

Multiple Choice Single AnswerQuestion Companies seeking to improve have taken a plethora of

initiatives such as:Correct Answer R & D

Your Answer TQM

True/FalseQuestion Learning organizations must develop collective as well as

individual learning.Correct Answer True

Your Answer True

1

Multiple Choice Single AnswerQuestion Who said, “Management is management of Men, Money, MachineryMaterials and Information?”Correct Answer AnonymousYour Answer Anonymous

Multiple Choice Single AnswerQuestion Who said, “Management is the creation and maintenance ofinternal environment in an enterprise, where individuals working ingroups can perform efficiently and effectively towards the attainmentof groupCorrect Answer Koontz & O ‘DonellYour Answer Koontz & O ‘Donell

Multiple Choice Single AnswerQuestion Who said, “Management is a multiple organ that managesbusiness, manages a manager and manages workers and work”?Correct Answer Peter DruckerYour Answer Peter Drucker

True/FalseQuestion Profession needs certificate of practiceCorrect Answer TrueYour Answer True

True/FalseQuestion Management is the combination of Arts,Science and Profession.Correct Answer TrueYour Answer True


Some of the popularforecasts are salesforecasts

And production trends And production trends

Planning is defined asa long look ahead



Planning makescompanies competitive

And it reduces cost And it reduces cost

Planning depends onauthenticity



Planning should not berigid



Multiple Choice Single AnswerQuestion What type of control is most important for effectivedelegation?Correct Answer FeedbackYour Answer Feedback


2

Question Direction helps utilize what?Correct Answer CapabilitiesYour Answer Capabilities

Multiple Choice Single AnswerQuestion Who said, direction in business is similar to strategy inwar?Correct Answer SeymourYour Answer Seymour

Multiple Choice Multiple AnswerQuestion Elements of effective control areCorrect Answer understandable , corrective , flexibleYour Answer understandable , corrective , flexible

Multiple Choice Multiple AnswerQuestion Limitations of control would beCorrect Answer external factors , difficulty in setting standards ,variation and its causesYour Answer external factors , difficulty in setting standards ,variation and its causes

True/FalseQuestion Direction helps explore the talents of individuals.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion The best leader is someone who is?Correct Answer CoolYour Answer Risky

Multiple Choice Multiple AnswerQuestion The democratic or participative leadership style the leadertries to lead mainly throughCorrect Answer Persuasion , exampleYour Answer Persuasion , example

True/FalseQuestion The 3-needs theory is about motivators in an organization.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The different types of barriers to communication areCorrect Answer physical , psychological , semantic barriersYour Answer physical , psychological , semantic barriers

Multiple Choice Multiple AnswerQuestion Principles of effective communication would beCorrect Answer clear in use of language , attentive listening , use ofright mediumYour Answer clear in use of language , attentive listening , use ofright medium


3

Question The activities of the communicator while communicating amessage will includeCorrect Answer ideation , encoding , transmissionYour Answer ideation , encoding , transmission

True/FalseQuestion An Indian shopper does not see shopping as an end in itself.Correct Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion What is event management?Correct Answer Interactive advertisingYour Answer Interactive advertising

Multiple Choice Single AnswerQuestion Life Insurance Corporation was nationalized in 1956 bymerging how many private insurance companies?Correct Answer 245Your Answer 245

True/FalseQuestion Planning is the primary management function of insurancecompaniesCorrect Answer TrueYour Answer True

True/FalseQuestion A level playing field is an unlikely factor of success forinsurance sector.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion How many channels are there through which corporategovernance may bear on performance?Correct Answer FiveYour Answer Five

True/FalseQuestion Audit can act as a self regulation enablerCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Examples of ethics of virtue are as followsCorrect Answer courage , generosity , toleranceYour Answer courage , generosity , tolerance

True/FalseQuestion Ethical relativism argues that there are universal set ofprinciples to judge morality.Correct Answer FalseYour Answer False


4

Question Which if the following criteria should a business meet to becalled an SBU?Correct Answer All of theseYour Answer All of these

Multiple Choice Single AnswerQuestion Companies must calculate what else about consultancy?Correct Answer CostsYour Answer Costs

Multiple Choice Single AnswerQuestion Which of the following act as general motivators?Correct Answer All of theseYour Answer Promotion

True/FalseQuestion Individuals normally desire a degree of independence.Correct Answer TrueYour Answer True

Select The BlankQuestion _______ offer a definite ________ to the planning process.Correct Answer RulesYour Answer RulesCorrect Answer directionYour Answer direction

Select The BlankQuestion A ________ should always be clear about what is to be________ to subordinates.Correct Answer superiorYour Answer superiorCorrect Answer delegatedYour Answer delegated

Select The BlankQuestion Control is ________ to decision-________.Correct Answer BasicYour Answer BasicCorrect Answer makingYour Answer making

Select The BlankQuestion Theory Y assumes that people will exercise self-________ andcontrol towards achieving ________ they are committed to.Correct Answer directionYour Answer directionCorrect Answer objectivesYour Answer objectives

Select The Blank

5

Question ________ services comprise of social and personal servicesand ________.Correct Answer ConsumerYour Answer ConsumerCorrect Answer hotelsYour Answer hotels

Select The BlankQuestion A favorable factor for retail ________ is reduction of________ duties.Correct Answer growthYour Answer growthCorrect Answer customsYour Answer Import

Select The BlankQuestion ________ is one of the ________ companies in eventmanagement.Correct Answer WhizzcraftYour Answer WhizzcraftCorrect Answer LeadingYour Answer Leading

Select The BlankQuestion ________ insurance companies holding is restricted to________.Correct Answer InternationalYour Answer InternationalCorrect Answer 26 %Your Answer 26 %

Select The BlankQuestion An objective of corporate governance is ________ of ________value.Correct Answer enhancementYour Answer enhancementCorrect Answer shareholderYour Answer shareholder

Multiple Choice Single AnswerQuestion People with high EQ understand People's what?Correct Answer ExpectationYour Answer Expectation

Multiple Choice Multiple AnswerQuestion Emotional intelligence is said to be the ability to sense,understand and effectively apply the power and acumen of emotions as asource ofCorrect Answer information , trust , human energyYour Answer information , trust , human energy


6

Question EQ is born largely in the neurotransmitters if the brainslimbic system that governsCorrect Answer feelings , impulses , drivesYour Answer feelings , impulses , drives


EQ refers to thequalities



Science is provingthat EQ more than IQ



Emotional distressshrinks working memory



self-motivationrequires a high levelof optimism



Empathy involvesreading unstatedemotional cues



Multiple Choice Multiple AnswerQuestion The potential internal strength of an organization could beCorrect Answer adequate financial resources , superior technologicalskills , cost advantagesYour Answer adequate financial resources , superior technologicalskills , cost advantages

Multiple Choice Multiple AnswerQuestion To be called an SBU, a business unit must meet specificcriteriaCorrect Answer have definable group of competitors , have its ownmission , prepare its own integrated plansYour Answer have definable group of competitors , have its ownmission, prepare its own integrated plans

Multiple Choice Multiple AnswerQuestion What are some of the challenges faced by retail sector?Correct Answer Looking beyond price , The people factor , Thetechnological edgeYour Answer Looking beyond price , The people factor , Thetechnological edge

SCDL C PGDBA - Principle Practices of Managementscdlpgdba.weebly.com/uploads/4/6/5/9/4659319/principle...Principles & practices of Management The products that are grouped under strategic

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