The Scarborough Hospital A Progress Report April 2011 Stephen Smith, TSH Board of Directors Chair Elect Anne Marie Males, Vice President, Patient Experience
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The Scarborough HospitalA Progress Report
April 2011
Stephen Smith, TSH Board of Directors Chair ElectAnne Marie Males, Vice President, Patient Experience
The Scarborough Hospital
WHO WE ARE:• Two general hospital sites and seven community
based sites• 3,700 staff, more than 700 physicians and 800
volunteers• A diverse range of services across eight patient care
areas:• Cardio-Respiratory & Critical Care• Medicine & Specialized Geriatrics• Emergency & Urgent Care• Family Medicine & Community Services• Maternal Newborn & Paediatrics• Mental Health• Nephrology & Dialysis• Surgery, Orthopedics & Rehabilitation
Where we were in 2008
• Patient satisfaction • Employee & physician
satisfaction• Patient safety, including
HSMR• Infection Control• Media Relations
• Staff retention/recruiting• Budget • Capital Planning• Governance• Health and Safety• Community Relations
TSH “challenged” on every front:
Where we are today
• Patient satisfaction• Employee & physician
satisfaction• Hospital standardized
mortality rate (HSMR)• Infection control issues
• Emergency wait times • Budget (Balanced)• Strong governance in place• Health and Safety record
improved• Improved Community
Relations
Improvements in every category:
How did we get there?
• New governance and leadership• Emphasis on operational excellence and
measurable results• Strategic Plan• Mission, Vision and Values
How did we get there?
Governance and leadership
• Strong, skills-based board• New board bylaws (industry leading)• Community Advisory Council
How did we get there?
Strategic Plan 2009 - 2014• 1,300 staff, physicians, volunteers and
community members had input• Continues to guide our long and short-
term plans• Created the Mission, Vision and Values
Some highlights
HSMR – now one of the top performers
Some highlights
A new MRI for Birchmount – coming this summer
Some highlights
Donations are on the increase – recent $3 million gift from a grateful patient is the largest in TSH history
What’s next?
• Continue to work with our community as partners• Continue to make improvements to operations• MRI for Birchmount site this summer• New diagnostic imaging centre & ORs for General
site – pending approval• Complete our clinical action plan with an emphasis
on Cancer Care and Chronic Disease management
Questions?
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