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12/6/2019 https://udyogaadhaar.gov.in/UA/PrintAcknowledgement.aspx
https://udyogaadhaar.gov.in/UA/PrintAcknowledgement.aspx 1/1
DType of Enterprise Micro Small MediumManufacturing A B CServices D E FUAM No. MH20D0073756
Udyog Aadhaar Registration CertificateUdyog Aadhaar Number MH20D0073756
Name of Enterprise GEARTOCARE
Location of Plant Details
SN Flat/Door/BlockNo.
Name of Premises/BuildingVillage Road/Street/ Lane Area/Locality City Pin State District
1 FLAT NO 201 PLOT NO 33 NAKSHATRA PRISTINEAPPARTMENT
ARYA NAGAR KORADIROAD NAGPUR 440030 MAHARASHTRA NAGPUR
Official Address of Enterprise FLAT NO 201,PLOT NO 33 NAKSHATRA PRISTINE APPARTMENT ARYA NAGAR KORADI ROAD NAGPUR-440030
District NAGPUR State MAHARASHTRA PIN 440030Mobile No: 9689813124 Email: [email protected]
Date of commencement 01/12/2019
Major Activity SERVICES
Enterprise Type Micro
Previous Registration details-if any ::
National Industry Classification Code
SN NIC 2 Digit NIC 4 Digit NIC 5 Digit Code ActivityType
1 96 - Other personal serviceactivities
9609 - Other personal serviceactivities n.e.c.
96098 - General household maintenance activities like grooming of the floor, dusting,cleaning of utensils etc. Services
Acknowledgement Date of Filing 05/12/2019 Date of Printing 06/12/2019
Disclaimer: This is computer generated statement, no signature required. Printed from udyogaadhaar.gov.in
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Page I of I
RCOEM Technology Business Incubators (TBI) Foundation
(Center for Innovation, Entrepreneurship and Incubation)
Promoted by Shri Ramdeobaba College of Engineering and Management, Nagpur
Progress Report2018 – 2019
Concept:
Today every second person in India is driving a vehicle which arises
need for proper vehicle maintenance. The major problem being the
servicing process itself which consumes a lot of time, energy and cost
of a customer.
GearToCare is a startup providing solutions in automotive servicing
industry, making each process simple at every stage, reducing costs at
every stage to provide the most cost effective service with a hassle
free service experience to each customer!
Problems:
Some of the common problems observed that were faced by the
customers during the servicing process were:
1.Transportation of vehicle to the workstation.
2.Time that they had to invest in the process.
3.No Transparency of the services provided to them.
4.Customer Service wasn’t provided after services.
5.Increased Cost of services due to lack of awareness of the
process.
6.No service guarantee after the services are done.
Survey:Team GearToCare performed a survey on 1100 Individuals to validate
the above problems among locals around the city. The
results/observations received from the survey are as follows:
SurveyObservations:
1. Time --- 35%
2. Transportation --- 22%
3. Transparency --- 18%
4. Quality --- 12%
5. Cost --- 13%
Solutions:
GearToCare will be providing a one-stop solution for all the problems
by providing the following services:
1. Doorstep Services.
2. Booking platform.
3. 100% Transparency via live streaming servicing.
4. Excellent customer service.
5. Expert & Quality services via expert mechanics.
6. Warranty on each service.
Business Model:To build a chain of networked Smart Service Stations across every 4 to
5 Km radius in each city for hassle free and expert solutions for
vehicle servicing
Revenue Structure:
Target Customers:
Plan of Action:
We are currently working in 4 phases to understand and test our
services for each phase aimed at better operational understanding and
estimation of investment required for each phase respectively.
The phases are as follows:
1. Inside colleges.
2. At housing societies.
3. Installing Smart Service Stations.
4. Scaling to multiple workstations across various city.
The objective for each phase are:
and processes.
3. To integrate and upgrade technology required in each stage.
4. To understand human resource required.
5. To develop customer relationship mechanisms through trial and testing.
1. To test various services.
2. To understand and standardize operational requirements
PHASE 1: INSIDE COLLEGE
Motive:
Due to the need of transportation in the process of vehicle
maintenance, we started combating the problem by providing our
services inside the college premises. Here the customers just had to
drop their vehicle whenever they arrive to college and take it back
after the service is done, as per their schedule!
Requirements:
The requirements to start providing our services inside the college
we required the following resources:
1. Space for service.
2. Tools and equipment.
3. Mechanics.
4. Water, Electricity and other amenities.
5. Inventory and Spares.
Developments:GearToCare developed an innovative solution for these requirements
by preparing a Mobile Servicing Vehicle (MSV) which had the following
features:
1. Pneumatics, Electrical and Washing Tools.
2. Actuator-Based Electric Lift.
3. Generator.
4. Water carrying capacity of 500 Lt.
5. Inventory Cart.
Benefits:The MSV enabled us to create mobility of a service station by its unique
features!
Pros:1. Requires less space.
2. Includes all tools and spares required to provide services.
3. Makes the servicing process easy, solving the basic problems encountered by the people as mentioned above.
Operations - Progress:
MSV - Progress:
( Status: Ready and operating inside college premises )
1. Time Required to develop MSV: 1 Month
2. Investment:
Vehicle Name: Tata Ace
Vehicle Finance: 3,60,000 Rs
Design and Fabrication: 80,000 Rs
Tools and Equipments: 1,35,000 Rs
TotalCost: 5,75,000 Rs
3. Problems Faced: Designing, Finance and Legalization of
vehicle for operation by the Regional Transport Office (RTO).
4. Lessons Learned:
1.Installation of tools should be done after analysing its
requirement.
2.Installation of Vinyl sheet should be done after the
painting process.
Setup inside
college
Mobile Servicing Vehicle (MSV)
3. A standard process for development of MSV must be
followed to avoid mistakes next time.
Progress of Services Inside College:
(Status: Operating inside college premises from July)
1. Booking Platform:
We’ve built a online booking platform, for our customers to
schedule their service as per their convenience, inside the
college.
1. Time Required to develop webpage: 10 Days
2. Investment:
Website Name:
Web Hosting:
Webpage Plugins:
Total Cost:
https://www.geartocare.com
10,090 Rs
10,255 Rs
20,345 Rs
Designing, Booking Platform Database
Management
3. Problems Faced:
2. Database Management:
To overcome the problems in database management we
bought a software on yearly subscription named
‘GaragePlug’. Its one of the best garage management
software and has the following features:
Cost: 11,798 Rs
3. Standard Operations Process:
To standardize the operations and increase productivity at
workstation, we’ve built standard processes over the period
of
time and have finalized the Standard Operating Process
(SOP)
for each service we provide.
4. Branding and Marketing:
1. Spread awareness through Whatsapp.
2. Social Media presence.
3. Print Marketing across the campus through stand
banners.
4. Print Marketing via distributing adverts behind the
canteen menu cards.
5. Distributing Mouse-pads to teachers with our adverts to
spread awareness among them. (Since most of the
teachers didn’t had a dedicated mouse pad!)
6. Distributed Offer-coupons during branch installation of
EN dept to all students.
7. Sent offers to few students via whatsapp for increasing
customer engagement.
\
Mousepad design for teachers
Canteen Menu Card advert
design
For introduction of GearToCare inside the college we
implemented various techniques and methods described
below:
Offer Coupon Design
Stand Banners Design
Investment:
Cost 9,600 Rs
9,600 Rs
Purpose:
Print Marketing:
Total Cost:
Lessons Learned:
1.Print marketing is costly and hence should be done with
appropriate budget for a month as per the conversion ratio!
2.Stand banners are good to attract customers and have
direct impact on the customers acceptance towards the
brand. Appropriate attention is required in the design process
which should depict only the desired message for that
marketing purpose/strategy.
3.Designing should be discussed and validated before
printing by some other person since the resulting design
should be able to convey the message that the designers are
trying to convey, and hence needs to be checked through
obtaining feedback from others.
4.A proper timeline should be decided with the work
distributed for each task before starting the work
and improper distribution of prints should be
avoided.
5. Social Media:
To keep our online presence from the start we modified
the previous Facebook page and started keeping our
followers posted about the services and updates on
Facebook.
6. Customer Experience Development:
After spreading awareness we started receiving a decent
response from students, staff and workers inside the
college. Hence to keep our customers engaged with us we
started working on developing a better customer
experience in the servicing process.
We provided a better customer experience by providing
the following customer-services after the service:
1. Service feedback call after 2 days.
2. Resolving complains/issues on the next day after the
call as per the customers convenience.
3. Providing 30 Days/1000 Km warranty on all services.
4. Developing customer experience by providing more than
expected, improving on small things during and after the
service through continous feedback.
5. Standardizing the Customer Services forming SOPs of
each process during and after the service!
Customer Experience inside college:
7. Team Building
Continuing to progress towards our next testing phase, we
required a bigger team of self directed individuals who would
be able to help us grow in this process. Hence we developed
a training and internship program fro 6 months for first year
engineering students only and circulated the notice in the
class groups and also visited and told a few sections about
the same during the regular college period!
The interviews were carried out in three rounds which were:
1. Registration through Google Forms.
2. Shortlisted students were called for the interviews.
3. Selected candidates were provided a 7 session
training program.
We received 91 registrations out of the 800 first year
engineering students enrolled for the 2018-22 batch! Out of
which we shortlisted 40 forms, based on their responses. Out
of which we finally selected 18 students for the final 7
session training program.
The 7 sessions in the training program were:
1. Introduction session
2. Business Model Canvas Session
3. Strategic Thinking and SWOT Analysis session
4. Basics of Designing Session
5. Photography Basics and Introduction Session
6. Video-Making Basics Session
7. Creative Writing Session
Deep emphasis was provided during each training session for
better understanding of business processes involved to boost
each aspect in the startup according to the current startup
trend/culture in our country and abroad! The interns were
provided with different tasks after each session and
evaluated based on their performances as well as peer
review system.
There are currently 9 interns who have been continued
further with the internship based on their performance and
willingness towards the company.
Founder interacting with the interns in
the introductory sessionPravin Dwaramvar Sir, Director, TBI Cell
Interacting with the interns in the
introductory session
Suraj introducing BMC to interns during
the session
Interns discussing during the task on
BMC creation after the session
Interns discussing during the task on BMC creation after the session
The after-session selfie! The first intern
batch from RCOEM with the
founders
PHASE 2: Inside Housing Societies.
Motive:
Due to the need of transportation in the process of vehicle
maintenance, we started combating the problem by providing our
services inside the housing society.
Requirements:
The requirements to start providing our services inside the Housing
Society we required the following resources:
1. Space for service.
2. Society permission.
Progress of Services Inside College:
(Status: Targeting 10 Different societies in the month of June
2019 )
Other Activities
• Attended (CII) Confederation of Indian Industries Expo at Chennai
Trade Centre, Chennai.
• Participated in “Startup India Maharashtra yatra” and GearToCare
Were amongst top startup selected for Grand Finale amongst 600
startup from all over Maharashtra.
Startup India Maharashtra Yatra
Finance
Revenue: Rs 2,50,000/- ( from last month 8 month)
Expenses: 1,10,000/-( includes:- marketing, salaries)
Cash in the bank: 1,50,000/-
Traction
Total No of servicing : 400+
Repeat Customer: 90+(Taken yearly subscription plan)
Current Activities
1. Currently we’re focusing on college, working on a
problem that we faced during last 8 month and
also working on improving our services,
marketing/customer acquisition.
2. Pitching and Participating in various B-Plan
competitions to raise funds and gather
resources, build contacts, etc.
3. Team Building.
4. Hiring mechanics for the next phase.
5. Defining and implementing Standard Operating
Processes for each phase at each step to build a
scalable model.
6. Planning to scale Smart Service Stations in different
college.
Feedback and expectations from RCOEM TBI
• TBI Should Hire good marketing agency , where they can mentor the startups on creating marketing strategy
• Networking is very important factor in any startup’s growth. TBI need to connect the startup with their network who can really help the startup to grow.
• More Sessions should be conducted on1. Marketing2. Business plan3. Government Fund scheme4. Growth hacking 5. Management 6. Finance
We are still very Grateful to TBI For Giving us this
opportunity, giving us some fund to start with, office space
and other facilities.
About
Our company objectives are:
1. Boost productivity of the citizens through our
services.
2. Generate employment and boost the Indian economy.
3. Eradicate the ill treatment happening with the
mechanics through better employee support systems.
4. Create awareness towards vehicle maintenance as a
fundamental responsibility of the citizens.
5. Creating an environmental impact through well
maintained vehicles throughout the cities
to contribute in environmental protection.
6. Adapting new technologies and developments to
ensure state of art services and changes with time
and need of the industry.
7. Creating a reliable and trustworthy customer-
centric brand, known to exist for its customers.
We’re a startup providing automotive servicing solutions
with an innovative business model to make the process
easier for each customer.