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Agenda
Define Mindset
Traditional Vs Scaled Mindset
Lean-Agile Mindset
How to bring scaled mindset change – The Switch Framework
Key Players for the change
Overcoming Obstacles
Define mindset
The ideas & attitudes with which a person approaches a situation, especially when these are
seen as being difficult to alter
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Traditional Vs Scaled Mindset
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Traditional Mindset Scaling Mindset
Focus on Skills, qualities & behaviors of
an individual who exerts influence over
others to take action or achieves a goal
using their position & authority
Image credit - Leadership learning community
Focus on how individuals and groups
are connecting , organizing , thinking ,
systemically , bridging and learning as a
dynamic leadership process
Lean-Agile Mindset
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LEADERSHIP
Respect fo
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VALUE
House of Lean
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
Agile Manifesto
Public
How to bring mindset change
- Switch Framework
Switch book written by Chip and Dan Heath6
Two parts of the same Brain
Emotional part• This part is instinctive and feels
pain and pleasure
Rational part• This part is reflective, conscious,
deliberative and analytical
Rider
Elephant
Everyone in your workforce is both a Rider and an Elephant• Direct the Rider (rational)
• Motivate the Elephant (emotional)
What Gets in the way
• People problems are often situation problems
• Laziness is often rider exhaustion
• Resistance to change is often a lack of clarity
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The Switch Framework
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• Provide crystal-clear directions so the rider doesn’t spin its wheels
Direct the Rider
• Get the elephant onboard with the riders plans, so that the rider doesn’t have to tug on the reigns all day
Motivate the Elephant
• Create an environment that puts both the elephant and rider on the right path
Shape the Path
Direct the Rider
• FOLLOW THE BRIGHT SPOTS• Investigate what’s working and clone it
• SCRIPT THE CRITICAL MOVES• Don’t think big picture, think in terms of specific behaviors
• POINT TO THE DESTINATION• Change is easier when you know where you’re going and why it’s worth it
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Motivate the Elephant
• FIND THE FEELING• Knowing something isn’t enough to cause change. Make people feel
something
• SHRINK THE CHANGE• Break down the change until it no longer spooks the Elephant
• GROW YOUR PEOPLE• Cultivate a sense of identity and instill the growth mindset
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Shape the Path
• TWEAK THE ENVIRONMENT• When the situation changes, the behavior changes. So change the
situation
• BUILD HABITS• When behavior is habitual, it’s “free”—it doesn’t tax the Rider. Look for
ways to encourage habits
• RALLY THE HERD• Behavior is contagious. Help it spread
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Key players for change
• Who do you think are the key players for the change
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Public
Overcoming ObstaclesFew Examples…
Switch book written by Chip and Dan Heath14
Overcoming Obstacle (1/5)
• Problem: People don't see the need to change
• Advice• Find the feeling
• Create Empathy
• Tweak the environment
Overcoming Obstacle (2/5)
• Problem: People simply aren't motivated to change.
• Advice• Is an identity conflict standing in the way
• Create a destination card
• Lower the bar to get people moving
• Use social pressure
• Can you smooth the path so much that even an unmotivated person will slide along
Overcoming Obstacle (3/5)
• Problem: You don’t know my people they absolutely hate change
• Advice• Fundamental attribution error
Overcoming Obstacle (4/5)
• Problem: Everyone seems to agree that we need to change, but nothing's happening.
• Advice• Remember what looks like resistance is often lack of clarity
• Don’t forget the path. Are there obstacles to change that you can remove
• Can you find a bright spot that can serve as a model for the right behavior
Overcoming Obstacle (5/5)
• Problem: Its just too much
• Advice• Shrink the change until its not too much
• Start developing the growth mindset
Public
Question & Answers
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Public
THANKS
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