Scaling 911 Messaging for Emergency Operation Centers During Large Scale Events Andrea Tapia 1 , Nick Giacobe 1 , Nick LaLone 1 and Pamela Soule 2 The Pennsylvania State University 1 College of Information Sciences and Technology 2 Office of Emergency Management
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Scaling 911 messaging for emergency operation centers during large scale events
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Scaling 911 Messaging for Emergency Operation Centers
During Large Scale EventsAndrea Tapia1, Nick Giacobe1, Nick LaLone1 and Pamela Soule2
The Pennsylvania State University1College of Information Sciences and Technology
2Office of Emergency Management
Texting to 911?Public Service Answering Points (PSAPs)– Brittle– Co-opt TDD – 1:1– when you cannot safely call”
• Domestic abuse• Kidnapping
What happens when people start texting 911in large scale disasters?
Emergency ManagerEMs are Disaster Planners– Situation Awareness–Planning–Resources– Scale• Scale over time
–Text to 911 increase situation awareness?
The EOC
Disaster Coordination Centers–Multi-Agency–Cross-Jurisdictional–Federal, State, County, Local-level
The EOC is not the PSAPPSAP – Public Service Answering Point
or 911 Center EOC – Emergency Operations Center
Proxy-Crisis Events
• Football games•Dance Marathon
Football• 100-125,000 per game• Large law enforcement
present– EMS (Alcohol, heat/weather
emergencies, pre-existing conditions)
– Fire Department• Riot potential• Alcohol• Existing Infrastructure
Dance Marathon• 700 People Dancing for 46 Hours
15,000 organizers• EMS incidents (exhaustion, injuries)• Police incidents• Crowd control and safety• Text Number for “problems and issues”
Tools - TAMEE• TAMEE - Text Analytics for Monitoring
Extreme Events–Designed for capture and display of twitter
tweets–Capture over long periods of time– Identify new trends, upcoming events,
problematic issues/concerns• Prototype for Text-to-911?