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Service Bulletin SB-KDDA-2012-2 September 20, 2012
2012 KYOCERA DOCUMENT SOLUTIONS INC.
KYOCERA Mobile Print
Device Setup & Troubleshooting Guide Introduction KYOCERA
Mobile Print is a printing and scanning application for iOS and
Android mobile devices. The app is designed to be used with
compatible KYOCERA printers and MFPs in small- and medium- sized
business environments. This document explains all of the required
device settings that must be enabled in order to use all of the
mobile print apps different features.
Contents
Introduction Getting Started Recommended Settings
Printer/MFP side Mobile Device side
Troubleshooting System Requirements
Getting Started In order to use the mobile app to print or scan
documents, the following prerequisites must be met:
Smartphone or tablet is connected to the local network
KYOCERA printer or MFP is connected to the same local network as
the mobile device
KYOCERA printer or MFP must be discoverable.
Some settings in the mobile app are enabled by default, so that
users can quickly get started without having to perform extensive
configurations. By default, the WS-Discovery setting is ON and is
used as the default discovery method to search for KYOCERA devices.
By default, SNMPv1/v2 is ON and the Read Community and Write
Community are set to public so that the user can use SNMP discovery
to search for KYOCERA devices.
Basic instructions:
1. Download the free KYOCERA Mobile Print app from App Store
(for iOS) or Google Play (for Android). 2. Open the app 3. Press
Select a device > Find devices to find a device on your network,
and then select it to set it as
your current device. 4. Save the device to your favorites, or
add a device to your Favorites list by IP address. 5. Before you
begin printing or scanning documents, check the Recommended
Settings below to ensure
that your printer/MFP and mobile device settings are properly
configured. 6. You can now start printing and scanning your
documents1, photos2, and web pages3 from your mobile
device!
1 Users can only print documents that are saved on their mobile
device. 2 The app opens the native photo gallery on the mobile
device so that users can print any of their saved photos. The app
also allows users to take new photos with the devices built-in
camera. 3 Web pages can be opened and printed from the built-in web
browser in the app.
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Recommended Settings
Printer/MFP side:
To Discover Devices
WS-Discovery (default) WSD Scan, WSD Print, Enhanced WSD must be
unblocked on the devices.
Bonjour Discovery Bonjour should be enabled on the device
side.
SNMP Discovery SNMPv1/v2 should be enabled on the device side.
Read Community and Write Community should be set to public.
WS-Discovery settings
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2012 KYOCERA DOCUMENT SOLUTIONS INC.
Bonjour discovery settings
SNMP discovery settings (Note: SNMP must also be unblocked. See
diagram of Network Security settings on pg. 2.)
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Service Bulletin SB-KDDA-2012-2 September 20, 2012
2012 KYOCERA DOCUMENT SOLUTIONS INC.
To Print
Job accounting and User login cannot be set at the same
time.
HTTP and WSD Print must be unblocked.*
Raw should be unblocked.*
To Print via IPP protocol o IPP and IPP over SSL should be On
and unblocked.* o IPP port number must be 631. o IPP over SSL port
number must be 443.
(*Note: To unblock these features, go to the Network Security
settings. See diagram on pg. 2.)
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2012 KYOCERA DOCUMENT SOLUTIONS INC.
To Scan
Authentication should be turned off (iOS only).
HTTP and WSD Scan must be unblocked.
Restricting Access to Mobile Printing Network/Local
Authentication is used to restrict users from printing and/or
scanning. Make sure authentication is set to ON in the Advanced tab
on the device home page of your printer or MFP. Network/Local
authentication will restrict users from printing from an iOS
device.
For printing, restriction is handled by User Login and
Authentication in the app (iOS and Android)
For scanning, restriction is handled by User Login and
Authentication in the app (Android only).4
iOS Android
MFP setting Print Scan Print Scan
Off Yes Yes Yes Yes
Local Authentication Yes No Yes Yes
Network Authentication No No No Yes
Authentication Support for Print and Scan
Mobile device side:
4 In the next iOS app update, Network Authentication can be used
to restrict scanning as well.
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2012 KYOCERA DOCUMENT SOLUTIONS INC.
iOS Settings:
Open Settings Locate KYOCERA Print Current selection
Printing Protocol options include Raw (Port 9100), IPP (Port
631), and IPPS (SSL Port 443). Default: Raw (port 9100).
Discovery Timeout selection is between 5 and 60 seconds.
Default: 10 seconds.
To Discover Devices Go to Current Device in the mobile app.
The default discovery method is WS-Discovery.
To change the default discovery method, select Other.
Go to Settings on your iOS device.
Set the discovery timeout period (For advanced users only).
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Service Bulletin SB-KDDA-2012-2 September 20, 2012
2012 KYOCERA DOCUMENT SOLUTIONS INC.
To Print Go to Settings on your iOS device.
Select a printing protocol.
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2012 KYOCERA DOCUMENT SOLUTIONS INC.
Android Advanced Settings:
Discovery protocol options include WS-Discovery, Bonjour, and
SNMP Discovery. Default: WS-Discovery.
Discovery timeout selection is between 5 and 60 seconds.
Default: 10 seconds.
Printing protocol options include Raw (port 9100), IPP (Port
631), and IPPS (SSL Port 443). Default: Raw (port 9100).
File location refers to the location on the mobile device where
Documents retrieves the file list and where scans are saved.
To Discover Devices Go to the Advanced Settings on your Android
device.
Set your discovery method.
Set the discovery timeout period. (For advanced users only)
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2012 KYOCERA DOCUMENT SOLUTIONS INC.
To Print
Select a printing protocol. Default is Raw (port 9100).
Troubleshooting (iOS)
Error Message Solutions
Cannot connect to device.
Add the device manually by IP address.
Check if the MFP is online and on the same local network as the
one your mobile device is connected to.
Select a different discovery protocol.
The IP address is invalid Check if the IP address is in valid
IPv4 format.
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Service Bulletin SB-KDDA-2012-2 September 20, 2012
2012 KYOCERA DOCUMENT SOLUTIONS INC.
Cannot find network. Check your connection settings.
Check if the mobile device is connected to the Wi-Fi network.
Check under Settings (check Android name).
Device is not available Check if the device is online and on the
same local network as the mobile device.
Device not found.
Check if the mobile device is connected to Wi-Fi.
Check if the MFP is online and on the same local network as the
mobile device.
Check if Bonjour, WS Discovery and SNMP are enabled on the
MFP.
Preview not available. The app does not support previews for PDF
or XPS documents.
Unable to print the file
Check if the MFP is online and on the same local network.
Check if the selected printing protocol in the mobile app is
enabled on the device.
Unable to connect to the scanner.
Check if the mobile device is connected to Wi-Fi, and the MFP is
on the same local network as the app. The MFP must be on and in
Ready state.
WS-Scan service should be enabled on the MFP.
Check if the authentication settings match between the device
and the mobile app settings.
Cannot connect to the server
HTTP connection cannot be established with the device.
Check Wi-Fi settings on the device, and network settings
(firewall).
Check if HTTP is enabled on the scanner.
Check if the WSD Scan and HTTP network security protocols are
unblocked.
Troubleshooting (Android)
Error Message Solutions
Unable to connect to the device. Add the device manually by IP
address.
Check if the MFP is online and on the same local network as the
one your mobile device is connected to.
Select a different discovery protocol.
Device not found. Check if the mobile device is connected to
Wi-Fi.
Check if the MFP is online and on the same local network as the
mobile device.
Check if Bonjour, WS Discovery and SNMP are enabled on the
MFP.
Wi-Fi required. Enable? Check if Wi-Fi connection is
enabled.
Turn on Wi-Fi if not enabled.
Preview not available. The app does not support previews for PDF
or XPS documents.
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Unable to print the file. Check if the MFP is online and on the
same local network.
Check if the selected printing protocol in the mobile app is
enabled on the device.
Unable to save in this location. Check if the file location is
writable.
Change the file location to a writable directory.
Connection failed. Check if the mobile device is connected to
Wi-Fi, and the MFP is on the same local network as the app. The MFP
must be on and in Ready state.
WS-Scan service should be enabled on the MFP.
Check if the authentication settings match between the device
and the mobile app settings.
Scanner is being used. The device is busy with other requests.
Resend the job to the device.
Paper jam occurred. Check the device and remove the paper
jam.
Device is in power saving mode. Wake up the device by pressing
Start.
Internal error occurred in device. Check the device for errors
and reboot if necessary.
Account ID is incorrect. Check if the account ID is available in
the device.
Use a valid account ID.
Login user name or password is wrong. Check if the user login
name and password match on the device side.
Use a valid user name and password.
Scanning was interrupted. The device was interrupted by another
request. Resend the job to the device.
Invalid configuration. Check if the scan settings are supported
on the device.
Change scan settings if necessary to proceed.
Session has timed out. The connection has timed out. Reconnect
the device and resend the job request.
User login setting is invalid. Check if the user login
authentication type is correct.
Communication error occurred. Check Wi-Fi settings on the
device.
Check network settings (firewall).
Check if HTTP is enabled on the scanner.
Check if the WSD Scan and HTTP network security protocols are
unblocked.
System Requirements
iOS
Apple iPad, iPad 2, iPhone 3GS, iPhone 4, iPhone 4S, and iPod
Touch 3rd generation or later running iOS version 4.2 or later.
Android
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2012 KYOCERA DOCUMENT SOLUTIONS INC.
Android-based devices running Android version 2.2 or later for
phones and version 3.0 or later for tablets.
Printer/MFP
KYOCERA printing devices and MFPs that support PDF Direct Print
1.4 and later. Generally, all WiseCore 3-based devices.