Saving with Toll-Free Least Cost Routing Can Help You Better Serve Your Customers Presented with:
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Saving with Toll-Free Least Cost Routing Can Help You Better Serve Your Customers
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About Me
● 19+ years in the telecom industry
● Held senior-level positions at ClearSky Networks,
US Networks, and Bandwidth.com
● One of only 18 OpenSIPS Certified professionals
worldwide
● Built one of the industry’s first cloud-based LCR
platforms, and the industry’s ONLY Toll-Free
LCR platform
Mike Tindall, President
& Co-Founder, thinQ
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Our Philosophy
“There is a
better way.”
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About thinQ
● Founded in 2009
● Headquartered in Raleigh, NC
● Specializes in cloud-based Least Cost Routing (LCR) technology
● Offers 3rd Party APIs (Twilio, Plivo etc.), SMS/MMS, and database
services (Caller ID, LRN, E911), and SMS/MMS.
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What This Webinar Will Show You
● How Toll-Free Least Cost Routing (TFLCR) improves calling performance
and saves you up to 50% on toll-free costs.
● A step-by-step platform demonstration on how easy it is to use thinQ’s
platform to manage numbers and set up a TFLCR routing profile
● How our multiple-carrier solution allows you to enable disaster recovery in
the event of a carrier outage
● When we are finished, you’ll have the chance to sign up for a free trial
account or get a consult from one of our product reps.
Call Center Trends
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Call Center Stats
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Call Center Growth Factors
Customer demands Increased training
Updated technology Long-term Scaling
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Moving to the Cloud
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Preferred Channels
Source: Zendesk/callcentrehelper.com
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Today’s Toll-Free Solutions
Flat Rates Carrier Negotiations
Dropped Calls Carrier Outages
How Toll-Free Least Cost Routing Works
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How Toll-Free Least Cost Routing Works
Step 1: Our powerful LCR engine programmatically analyzes traffic
patterns, prioritizing top NPA-NXX locations for detailed pricing analysis.
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How Toll-Free Least Cost Routing Works
Step 2: The Toll-Free analytics engine analyzes and determines the
most current carrier prices at the NPA-NXX level.
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How Toll-Free Least Cost Routing Works
Step 2: The Toll-Free analytics engine analyzes and determines the
most current carrier prices at the NPA-NXX level.
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How Toll-Free Least Cost Routing Works
Step 3: Our system automatically updates the SOMOS template to route
all calls coming from that NPA-XXX over the optimal carrier.
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How Toll-Free Least Cost Routing Works
Disaster Recovery
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How Disaster Recovery Works
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"We had 2 major outages this weekend. If we had not been
able to update our routing with thinQ as quickly as we did,
we would have been completely dead in the water. Pass
this on to your support and engineering departments for
me!"
-IT Manager at a 24/7 live answering service
Toll-Free LCR Demo
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Toll-Free LCR Advantages
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Toll-Free Least Cost Routing Advantages
1. A Multiple-Carrier Network
○ Access 5 tier-1 carriers for more call control, customization, and
quality.
1. Automated Savings
○ Reduce your voice costs by up to 50% with our automated Toll-
Free LCR technology
1. Disaster Recovery
○ Easily re-route calls in the event of a carrier outage
1. A Cloud-Based Routing Platform
○ Manage all of your Toll-Free call routing within a powerful and
intuitive cloud platform
1. Live Support
Get Started!
● Schedule a live, custom demo
● Sign up for a free trial account
● Receive a professional consultation
@thinqinq /thinQcorp /thinQcorp
Follow thinQ:
thinq.com/sign-up 1-877-506-0747thinq.com/schedule-a-demo [email protected]
Questions & Answers
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