Saving Money and Solving Real World Business Problems with Novell's Technology December 10th, 2008 Computer Integrated Services Company of New York, LLC.

Saving Money and Solving Real World Business Problems with Novell's Technology

December 10th, 2008 Computer Integrated Services Company of New York, LLC

CIS• Northeast Partner of the Year, 2004, 2005, 2006• National Presidents Partner Award, 2007• National Service Excellence Award, 2006• Identity Partner for the Americas, 2005

Happy Birthday!The Novell Microsoft Alliance Is Two Years Old and Yielding Increased Benefits Daily

Big Cost Savings/Interoperability

Total Microsoft Investment in SUSE Linux Certificates: $340 Million!

Hyper-V Windows 2008 Host/Suse Linux as a Guest Operating System

Sumitomo Mitsui Banking Corp(SMBC)

Purchase of MS/Linux Certificates saved 40% per year for 3 years!

Great support during transition for both Suse and Red Hat

Includes support as well as patches and fixes

What’s the catch?

HOW NOVELL AND MICROSOFT HAVE HELPED SMBC SAVE BIG

Recent Wins / ISM Space

Metropolitan Jewish Health Care

DKNY

ANSI

Time Warner Cable

Metropolitan Jewish Healthcare

• Brooklyn based organization specializing in eldercare

Early adopter of Novell IDM Technologies (NDS for NT)

Running Windows NT beyond end of life without support

Extremely Limited Outage Window

Metropolitan Jewish Healthcare (cont’d)

Created a Sandbox in the CIS datacenter

Exported and imported eDirectory

Imaged (P2V) domain controllers and sample clients

Rehearsed and rolled back process to move to IDM until a step-by-step project plan could be delivered

Executed migration project over 10 days with only a scheduled 2 hour weekend evening service disruption

Positioned for future strategic IDM projects

Donna Karan New York (DKNY)

Apparel design and Manufacturing

Primary Technologies in Use Lotus Notes for email

NetWare® for file sharing and printing

Active Directory to login to the desktop and Citrix

AS400 for the sales application

Challenges Separate passwords for each system – many help desk calls

Users challenged to authenticate separately to each system

Donna Karan New York (cont’d)

Novell Identity Manager

Synchronizes password changes across connected systems

Password Self-Service integrated with Windows Logon

Novell Secure Login

Extends workstation logon to include other systems

At the end of the day, users have a much simplified experience, fewer Help desk calls, and much easier day to day operations

American National Standards Institute (ANSI)

A Not-for-Profit 503(c) facilitating the standards that allow technologies and businesses to interoperate, and, the US face to world-wide standards organizations such as ISO

ANSI is

90 Employees

Hundreds of member organizations

Tens of thousands of organization and individual members

Technologies

A commercial non-profit membership management application

Microsoft Dynamics

Members collaborate using Microsoft SharePoint

Employees need to contact members via Microsoft Exchange

American National Standards Institute (cont’d)

Challenge New public facing member self-service module to the

membership database

Keep passwords in sync between the membership database and SharePoint

Move administration of committee participations (SharePoint groups) to the membership department

American National Standards Institute (cont’d)

Novell Identity Manager Created an Identity Vault on Windows servers

LDAP Server supports new web based interface

Synchronizes member companies, company contacts and individual members as well as committee participations from IMIS

Synchronizes with two separate Active Directory domains;external for SharePoint, internal for Exchange

Populates Microsoft Dynamics staging table to facilitate billing

Provisions and de-provisions employees out of Microsoft Dynamics

Provisions employees to IMIS

Synchronizes passwords between all systems

Time Warner Cable of NY

• Delivers digital cable television, high speed internet and telephony services in the New York City metropolitan area

Time Warner Cable of New York is

3000 employees

A division of Time Warner Cable, Inc.

Which in turn is a division of Time Warner, Inc.

Many different technologies in use

Many not in TWC-NY’s control

Time Warner Cable of NY (cont’d)

Challenge Payment Card Industry (PCI) Audit exceptions

Solutions Identity Manager

Help Desk DB

NetWare

VPN Integration

Active Directory

NIS (Solaris)

Corporate eMail password via HTTP

Outsourced 3270 Application via scripting

Corporate Vendor ID provisioning via HTTP

Time Warner Cable of NY (cont’d)

Solutions (cont’d)

Integrated into existing help desk-workflow process

Created the ability for help-desk to assign “tasks” to IDM

Audited in help desk software

Sentinel used to monitor additional systems

IDM reports privilege escalation and other anomalous events to Sentinel

Novell provisioning solution provides user request self service

Time Warner Cable of NY (cont’d)

• Future

Workflow to move out of help desk into IDM provisioning

Replacing NIS with LDAP

Integrating premise access control card systems

Additional connected systems

CIS• Questions or Comments?

• Contact Mike Zepernick

• T: 212-577-6033 x225

• F: 212-577-4368

• E/M: [email protected]

• www.ciscony.com