‘ ‘ Status of Dispute Status of Dispute Settlement Mechanism in Settlement Mechanism in the Telecom, the Telecom, Broadcasting and Cable Broadcasting and Cable Sectors in India’ Sectors in India’ Satya Pal C.G.M.T. Gujarat Circle Presentation by 24th March-2007 24th March-2007 Panel Discussion Panel Discussion
Panel Discussion. ‘ Status of Dispute Settlement Mechanism in the Telecom, Broadcasting and Cable Sectors in India’. Satya Pal C.G.M.T. Gujarat Circle. 24th March-2007. Presentation by. Gujarat Telecom Circle. Welcomes. Honorable. Mr. Justice C.K. Thakker. Judge Supreme Court of India. - PowerPoint PPT Presentation
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‘‘Status of Dispute Status of Dispute Settlement Mechanism in Settlement Mechanism in the Telecom, Broadcasting the Telecom, Broadcasting and Cable Sectors in India’and Cable Sectors in India’
Satya Pal C.G.M.T. Gujarat Circle
Presentation by
24th March-200724th March-2007
Panel DiscussionPanel Discussion
Gujarat Telecom Circle
Honorable
Judge Supreme Court of India
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Hon’ble Mr. Justice Arun Kumar Chair Person
Mr. Vinod Vaish, Member former Secretary to the
Government of India Lt. Gen. D P Sehgal (Retd)
Member
BSNL Gujarat Telecom Circle Welcomes
TDSAT Members
4
BSNL Gujarat
Mr.Nripen Mishra,Honorable Chairman TRAI.
Mr. G.S.Grover,Member (services) Telecom. Commission
Mr. A.K. Sinha,Honorable CMD BSNL.
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BSNL Evolution
Bharat Sanchar Nigam Lim ited(BSNL)
w ith effect from 1-10-2000(as 100 % G ovt ow ned com pany)
Toll Free Service. Same Number though-out SDCA. Any complaint pertaining to fault repair. IVRS Based 24 Hrs Service. Language option available as local language
Hindi and English. Records are available and could be centrally
monitored. (Dotsoft based). Faults pending for long-duration come to
notice immediately. More than 90% complaints are handled on this
service, to the satisfaction of the customers
198 Service:
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Toll free Number. Based at Ahmedabad Circle Office. Available from anywhere in Gujarat
State. Operator Controlled. Persuasion with SSAs (Districts) for the
grievance settlements. Grievance Settlements are recorded.
Second stage of grievance handling 12727 Services:
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Telephonic Calls:
To, Junior Telecom Officer, Sub-divisional Engineer, Divisional Engineer, Dy. Gen. Manager /Area Manager General Manager. And Dy Gen. Manager (Operation) at Circle
Office as Circle PG Nodal Officer. PGM (Operation) CGM Telephone Numbers are printed in
Telephone Directory, Displayed at Various Customer Service Centers and Web-sites also.
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Control Room
Opened at the time of Natural Calamities
or accidents.
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Written Complaints
Letters / Fax /Emails. Received at Public Grievance cells
and at various levels of officers, and replied to the complainants after settlements.
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Personal Visits
Customer Service Centers Available at Taluka level. Multiple Nos. of CSCs available at cities. Single Window Concept. Sub Divisional Engineer is In-charge.
Between 15:00 Hrs to 16:00 Hrs: Declared as visiting hrs for all the officers
of the rank of SDE, DE, DGM, GM, PGM, CGM.
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Telephone Adalats All the individual Cases Frequency: Once in Two Months in Each Districts (SSA Level) Once in three Months in State Level (Circle Level). Composition: (Distt. Level): - PGM / GM as Chairman.