Friday, 9 December 2016 If you have any stories to share, please email to [email protected] or [email protected]. 1 SATS Culinary and Service Standard Level Up Awards are like the icing on the cupcake, the whip cream on your Frappuccino, the extra beef patty in your burger – a pleasant reward for one to indulge after a good workout. Passenger Services is treated to such a sweet treat recently where more than 50 staff were recognised for delivering exemplary service to guests. Catering is no exception as SATS very own chefs also led the Singapore National Culinary Team at the Internationale Kochkunst Ausstellung (IKA) Culinary Olympics which was crowned the overall champion in the National Team category! Passenger Services On 21 November, Spring Singapore awarded SATS with a total of 51 Excellent Service Awards (EXSA) – 1 Outstanding Star, 24 Star, 17 Gold and 9 Silver – for our Passenger Services frontline staff! The awards are a great testimony to the service standards delivered by our Passenger Services staff. The EXSA is a national award that recognises individuals who have delivered quality service. It seeks to develop service models for staff to emulate and to create service champions. Organisations with EXSA staff are committed to achieving service excellence. On 1 November, SATS also held the Passion to Delight Commendation Ceremony, themed “Voices of Trust”. The commendation ceremony recognises and rewards staff who have displayed SATS Passion to Delight attributes, “GOING THE EXTRA MILE begins with ME”. Special appreciation was awarded to staff displaying integrity and honesty during their tour of duty. Airline clients and partners were also invited for the first time in recognising the outstanding acts by deserving staff. One of the highlights was the special appearance of Mr Iwan, a passenger who was extremely grateful to CSA Jaiganesh for going the extra mile in locating and returning his found wallet. The delighted Mr Iwan had even posted his appreciation on the social media to thank CSA Jaiganesh, describing the honesty act and labelling him a ‘hero’. This is remarkable both because of the number of honourees from SATS, and also because it recognises the best service across all industries. “ “ Mr Alex Hungate PCEO, SATS