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Total Customer Connect’s mission is to increase automotive retailer profitability by improving dealerships customer experience through every point of the customer life-cycle.
Put our program to work for your business today. We will increase your visibility, generate new business and consistently keep your customers engaged.
Total Customer Connect (TCC) program delivers a premium customer experience for vehicle owners ready for service and those ready to buy. TCC is the trusted Life-Cycle Management Company for the retail automotive industry. With Digital Connect, Loyalty Retention, RO Maximizer and Customer Engage Services TCC is specifically designed to maximize dealership performance.
CONNECT
TOTAL CUSTOMER
Customer Experience Experts
CONNECT
TOTAL CUSTOMER
Customer Experience Experts
RO Maximizer™ (Fixed Operations Productivity Tools & Measurement)Maximize every visit with tools that identify customer preferences, equity and build trust in your dealerships performance.
VisitReady• Customer Type • Customer Spend Ranking• Equity Identifier with Sales Notification • Declined Service History
VehicleTrac• Electronic Route Sheet & MPI System• Vehicle Health Report with ASR Estimates• Upsell Identifier & Approval Process • Text & Email Communication• Track Declined Services
MenuBuilder• Digital Presentation Upsell Tool • Multi – tier Presentation Options • VIN Decoding & Automatic OEM Updates• Available Service History • Full Integration with Online Appointment Scheduler• Quote All North American Makes & ModelsRO Analyzer• Email Capture Rates• Data Collection Quality• Appointment Scheduling Rates• Advisor Performance Ranking• Advisor Retention Ranking• Technician Performance Ranking• Missed Opportunities
Automate retention communications and improve customer loyalty with scheduled contact points and consumer tools.
Loyalty Retention™ (Active Customer Engagement)
Customer Relationship Management Services (Email, Text & Phone Calls)• New Vehicle Owner Contact• Service Department Welcome• Maintenance & Service Reminders• Appointment Reminders• Declined Service Reminders
• Triggered Email Campaigns• Automated Phone communications•BDC Live •BDC Cloud
Appointment Scheduling • BDC Live Scheduling• Responsive Appointment Scheduler• Flexible Advisor, Technician Scheduling• OEM Maintenance Menu Integration• Rewards Program Integration
Customer Rewards Program• Email Enrollment Campaigns • Automated Point Tracking & Redemption • Increase Customer Loyalty & Email Capture Rate• Increased Frequency of Customer Visits• Increased Customer Equity
Digital Connect™ (Pre-sale Engagement/Digital Marketing)
Listing Management•Listing Accuracy & Monitoring •Listing Distribution •Holiday Hours Management
Social Media Management•Presence Alignment •Content Management
Reach new and existing customers e�ciently and e�ectively through today’s important digital channels.
Digital Promotion•Conquest Email Advertising•Search Engine Marketing (SEM)•Display Advertising •Mobile Advertising•Social Media Advertising•YouTube Video Pre-Roll
Pinpoint Marketing•Data-Driven Advertising•Digital Tracking & Retargeting•Customer Match Marketing
Build and maintain a consistent customer pipeline with TCC’s expert callers or use our tested software to manage your own team.
Customer Recovery• Most Efficient Way to Bring Back Lost Souls• Specialized Live Calls to Create Personal Touch• Industry Trained, Dedicated, U.S. Based Call Experts• Local Area Code Phone Numbers• Integrated Precision Digital Marketing to Maximize Results• Augmentative Emails Captured