Adaptive Service Adaptive Service Provisioning Provisioning The ability to adapt is at the basis of evolution The ability to adapt is at the basis of evolution Marco Daccò Marco Daccò A competitive edge in a fast changing environment A competitive edge in a fast changing environment Telecom 99 Geneva, Switzerland Telecom 99 Geneva, Switzerland
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SASF Sodalia Adaptive Service Fulfilment Ginevra 1999
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Adaptive Service ProvisioningAdaptive Service Provisioning
The ability to adapt is at the basis of The ability to adapt is at the basis of evolutionevolution
Marco DaccòMarco Daccò
A competitive edge in a fast changing environmentA competitive edge in a fast changing environment
Fulfillment Process Supported•Service Order Handling•Customer Data Handling •Point of Presence (PoP) Identification•Rule Based Network Resource Assignement•Rule Based Circuit Design
Automation of Provisioning Process•Workflow Engine Web Based access that guarantee electronic data exchange between actors :
Order Handling • Handling of Bundle/Packages of Service Orders
• Easy Customization of Specific Service Provider Service Order Forms• Decomposition of Bundle/Packages in Elementary Services
Handling of Elementary Services •Services:
•Frame Relay•ATM•XDSL•Voice over IP•X.25•ISDN•Internet (domain reg.,mailbox,IP subnet)•Extensible to new types of Services
FunctionalitiesFunctionalities
Integration with Assurance OSS•Automated data exchange with SISM/FM (Corba Based)•Automated data exchange with SISM/PM (Corba Based)
Integration with Billing OSS•Automated data exchange with External Billing OSS (Corba Based)
FunctionalitiesFunctionalities
Provisioning Process Automation•Synchronizing activities among different operating roles•Worklist role tailored•Increase the quality of Service Provisioning process
Customer, Networks e Services Integrated View•Network Inventory, centralized, generic and extensible :
•Switch (AXIS,BPX,IGX,PASSPORT,DPN etc.)•Router e CPE (BAY,CISCO 7xxx 3xxx 2xxx,IBM,ASCEND etc).
•Service Inventories : modelling capability•Service Element Hierarchies• Service Access Point (SAP)• Service Level Agreement (SLA)
•Customer View cross-service and cross-network •Eliminates obsolete practise of replication and synchronization of data
SISM/ASP ProsSISM/ASP Pros
Consistence and Scope of Stored Data•DB centralized and updated to current network status•Integrated Reporting
Cost Reduction Deployment•Cost reduction of installation and further version upgrade
Cost Reduction for Product Upgrading•Server Scalability: increase of client/contract volume managed by eliminating unnecessary costs•Reduction of time to market to support new services•Configurability of the applicationa regarding Service Provider service processes