SARA-IT Systems Integration Presentation

7/18/2019 SARA-IT Systems Integration Presentation

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Management Systems’Management Systems’

Integration for SARA-ITIntegration for SARA-ITIyad Abou HawiliIyad Abou Hawili



AbbreviationsAbbreviations

• MOMMOM Microsoft Oerations ManagerMicrosoft Oerations Manager

• MoMMoM Manager of ManagersManager of Managers

• Microsoft SMSMicrosoft SMS Microsoft SystemMicrosoft SystemManagement Services AlicationManagement Services Alication

• SMSSMS S!ort Message Service "#SM$S!ort Message Service "#SM$

• SMS #atewaySMS #ateway S!ort Message systemS!ort Message system#ateway#ateway

• %MS%MS

%etwor& Management System%etwor& Management System• %%M%%M %etwor& %ode Manager%etwor& %ode Manager

• SwiftSMSSwiftSMS SMS #ateway alicationSMS #ateway alication

• A'A' Active 'irectoryActive 'irectory



Scoe of (resentationScoe of (resentation

• )*lore di+erent solutions for)*lore di+erent solutions for non-non-

,indows,indows alications andalications and non-non-

windows OSwindows OS to be managed by MOMto be managed by MOM• Integrate MOM and %MS "H( OenIntegrate MOM and %MS "H( Oen

iew$iew$

• )*lore otions for #SM.SMS "S!ort)*lore otions for #SM.SMS "S!ortmessage service$ #atewaysmessage service$ #ateways

alicationsalications



Ob/ectivesOb/ectives

• Manage all IT Systems.'evice usingManage all IT Systems.'evice using

MOMMOM

• Send Alerts "SMS Messages$ to #SMSend Alerts "SMS Messages$ to #SMmobile numbers using SMS gatewaymobile numbers using SMS gateway

w!en critical IT System.'evice failsw!en critical IT System.'evice fails

• Monitor Services "start.sto$ by MOMMonitor Services "start.sto$ by MOM



0urrent 0on1guration "2$0urrent 0on1guration "2$

• MOM and %MS can send e-mail messages toMOM and %MS can send e-mail messages toany e-mail address t!at is seci1ed by MOMany e-mail address t!at is seci1ed by MOMand.or %MS Administratorsand.or %MS Administrators

• %o connector is con1gured for MOM and%o connector is con1gured for MOM and%MS "H( Oen view$ or %%M to%MS "H( Oen view$ or %%M tocommunicate toget!er3communicate toget!er3

• %o connector is con1gured between "H(%o connector is con1gured between "H(

)A SA%$ and eit!er MOM or %MS "H()A SA%$ and eit!er MOM or %MS "H(Oenview$Oenview$

• %o connector is con1gured between Oracle%o connector is con1gured between Oracle'4 and MOM3'4 and MOM3




• MOM does not send SMS messageMOM does not send SMS messagedirectly to a mobile user based on alertdirectly to a mobile user based on alert

tye3tye3• MOM send e-mail %oti1cations "SMT($MOM send e-mail %oti1cations "SMT($and Alerts "S%M( tras$6and Alerts "S%M( tras$6

• MOM !ave a aging otion andMOM !ave a aging otion and

command otioncommand otion• MOM manage only ,indows ServersMOM manage only ,indows Servers

and ,indows Alications by default3and ,indows Alications by default3




• SwiftSMS !as One mail bo* only and send SMSSwiftSMS !as One mail bo* only and send SMSmessage to a !one number included in t!emessage to a !one number included in t!eSub/ect Header of e-mail message sent to t!isSub/ect Header of e-mail message sent to t!is

mail bo*3mail bo*3• Mailbo* on SARA-IT )*c!ange Server is8Mailbo* on SARA-IT )*c!ange Server is8sms9SARA-IT3casms9SARA-IT3ca

• In order to send SMS messages send e-mail toIn order to send SMS messages send e-mail tosms9SARA-IT3casms9SARA-IT3ca and include #SM in sub/ectand include #SM in sub/ect

• )-mail sub/ect !eader s!all include #SM)-mail sub/ect !eader s!all include #SMnumber of end user to be noti1ed6 ot!erwisenumber of end user to be noti1ed6 ot!erwiseno SMS is sent3no SMS is sent3

mailto:[email protected]








0urrent IT Systems.'evices0urrent IT Systems.'evices

• I4M serversI4M servers

• H( ServersH( Servers

• H( storage ")A :;;;$H( storage ")A :;;;$• H( Tae libraryH( Tae library

• 'ell'ell

• Sun <ire ==;Sun <ire ==;

• Oracle '4Oracle '4• T!ird (arty alications T!ird (arty alications

• >>33



Ob/ective OneOb/ective One

Manage all ITManage all ITSystems.'evice usingSystems.'evice using

MOMMOM



#lobal Monitoring Scoe#lobal Monitoring Scoe

• MOM to be t!e MoM "Manager ofMOM to be t!e MoM "Manager ofManagers$Managers$

• Tras.alerts s!all be transferred to Tras.alerts s!all be transferred toMOM from ot!er %MS "H( Oen iew$MOM from ot!er %MS "H( Oen iew$

• %oti1cations received from non-%oti1cations received from non-windows alications.'evices.systemswindows alications.'evices.systemst!roug! a connector "Managementt!roug! a connector "Management(ac& or t!ird arty alication$(ac& or t!ird arty alication$



(roosed Solutions(roosed Solutions

• e?c Software !as di+erent modules t!ate?c Software !as di+erent modules t!atintegrate a variety of devices.systems3integrate a variety of devices.systems3

!tt8..www3e*csoftware3com.,MI.non,indo!tt8..www3e*csoftware3com.,MI.non,indows.'efaultRedirector3as*@ws.'efaultRedirector3as*@'ocumentationirtualAgents4y0ategory'ocumentationirtualAgents4y0ategory

• To get management ac&s from ot!er To get management ac&s from ot!er

vendors c!ec& t!e following Microsoft lin&8vendors c!ec& t!e following Microsoft lin&8!tt8..www3microsoft3com.management.mm!tt8..www3microsoft3com.management.mm

a.catalog3as*a.catalog3as*



0onnectors "H( and MOM$0onnectors "H( and MOM$

• HP Network Node Manager 1.0HP Network Node Manager 1.0ConnectorConnector Allows MOM 5;;;Allows MOM 5;;; S(2 or MOM 5;;: "wit!S(2 or MOM 5;;: "wit!t!e MOM 0onnector <eature (ac& installed$ to be con1guredt!e MOM 0onnector <eature (ac& installed$ to be con1guredto forward alerts toto forward alerts to H( %etwor& %ode ManagerH( %etwor& %ode Manager and send alertand send alert1elds6 including Owner6 0ustom'ata 1elds6 and Resolution1elds6 including Owner6 0ustom'ata 1elds6 and Resolutionstate3 Microsoft MOM 5;;:.5;;; August 56 5;;Bstate3 Microsoft MOM 5;;:.5;;; August 56 5;;B

• HP Openview 1.0 ConnectorHP Openview 1.0 Connector Allows MOMAllows MOM5;;; S(2 or MOM 5;;: "wit! t!e MOM connector feature5;;; S(2 or MOM 5;;: "wit! t!e MOM connector featureac& installed$ to be con1gured to forward alerts toac& installed$ to be con1gured to forward alerts to H(H(OenviewOenview and &ee related data sync!roniCed between t!eand &ee related data sync!roniCed between t!e

two roducts3 Microsoft MOM 5;;:.5;;; Danuary 256 5;;:two roducts3 Microsoft MOM 5;;:.5;;; Danuary 256 5;;:• HP Open-View ConnectorHP Open-View Connector (rovides uni-(rovides uni-

directional and bi-directional connections between MOM anddirectional and bi-directional connections between MOM andH( Oen-iew3 e?c Software MOM 5;;:.5;;; Danuary 26 5;;BH( Oen-iew3 e?c Software MOM 5;;:.5;;; Danuary 26 5;;B



,!at Management (ac&s will,!at Management (ac&s will

do@do@

• H( %etwor& %ode Manager 0onnector8H( %etwor& %ode Manager 0onnector8 allows MOM 5;;; S(2allows MOM 5;;; S(2

"wit! t!e MOM 0onnector <eature (ac& installed$ to be"wit! t!e MOM 0onnector <eature (ac& installed$ to be

con1gured to forward alerts to H( %etwor& %ode Managercon1gured to forward alerts to H( %etwor& %ode Manager

and send alert 1elds6 including Owner6 0ustom'ata 1elds6and send alert 1elds6 including Owner6 0ustom'ata 1elds6

and Resolution state3and Resolution state3

• H( oenview 0onnector8H( oenview 0onnector8 allows MOM 5;;; S(2 "wit! t!eallows MOM 5;;; S(2 "wit! t!e

MOM connector feature ac& installed$ and MOM 5;;: to beMOM connector feature ac& installed$ and MOM 5;;: to be

con1gured to forward alerts to H( Oenview and &ee relatedcon1gured to forward alerts to H( Oenview and &ee related

data6 suc! as Owner6 0ustom'ata 1elds6 and Resolutiondata6 suc! as Owner6 0ustom'ata 1elds6 and Resolution

State sync!roniCed between t!e two roducts as c!anges areState sync!roniCed between t!e two roducts as c!anges aremademade

• Ot!er vendorsOt!er vendors connectors (rovide uni-directional and bi-connectors (rovide uni-directional and bi-

directional transfer of data6 based on your con1guration3directional transfer of data6 based on your con1guration3



RecommendationsRecommendations

• MOM can be managed by H( Oenview6MOM can be managed by H( Oenview6

• MOM can not Manage H( OenviewMOM can not Manage H( Oenview

using MS Management (ac&susing MS Management (ac&s• Investigate MOM and %MS H, "H'6Investigate MOM and %MS H, "H'6Memory6 0(E6 etc$ caacity.erformanceMemory6 0(E6 etc$ caacity.erformanceto meet new reFuirementsto meet new reFuirements

• Test Management (ac&s.0onnectors Test Management (ac&s.0onnectorsfunctionalitiesfunctionalities



Ob/ective TwoOb/ective Two

Send Alerts "SMS Messages$Send Alerts "SMS Messages$to #SM mobile numbersto #SM mobile numbers

using SMS gateway forusing SMS gateway for

critical errors in ITcritical errors in ITSystems.'evices3Systems.'evices3



SwiftSMS limitationsSwiftSMS limitations

• SwiftSMS does not !ave multile e-mailSwiftSMS does not !ave multile e-mailbo*es3bo*es3

• SwiftSMS alication must receive #SMSwiftSMS alication must receive #SMnumber in sub/ect to forward e-mail tonumber in sub/ect to forward e-mail to#SM number3#SM number3

• SwiftSMS does not integrate wit! MOM3SwiftSMS does not integrate wit! MOM3

• SwiftSMS does not !ave escalationSwiftSMS does not !ave escalation!ierarc!y3!ierarc!y3



MOM available otionsMOM available otions

• GGe-mail oeratore-mail oerator otion w!ere otion w!ereoerator e-mail is included3oerator e-mail is included3

• GG%otify t!is oerator by e*ternal%otify t!is oerator by e*ternalcommandcommand otion available in MOMotion available in MOMis not of great !el unless a scrit isis not of great !el unless a scrit iswritten for every individual Oeratorwritten for every individual Oerator

• GG(age t!is oerator(age t!is oerator otion is also of otion is also ofno bene1t for t!is caseno bene1t for t!is case









Scenario One8 MOMScenario One8 MOM

con1gurationcon1guration

• Sub/ect content of e-mail sent by MOMSub/ect content of e-mail sent by MOM

server includes descrition of errorserver includes descrition of error

occurred "default setu$3occurred "default setu$3• GG)vent Rules does not generate)vent Rules does not generate

noti1cations3 )vent Rules generatenoti1cations3 )vent Rules generate

Alerts3Alerts3• GGAlert Rules generate.sendAlert Rules generate.send

noti1cationsnoti1cations





)vent Rule8 Screen S!ut)vent Rule8 Screen S!ut



Alert Rule8 Screen s!utAlert Rule8 Screen s!ut



%oti1cation8 Screen s!ut%oti1cation8 Screen s!ut



Mail <ormat8 Screen s!utMail <ormat8 Screen s!ut



Suggested Modi1cationsSuggested Modi1cations

• 0!ange e-mail G'efault <ormat to0!ange e-mail G'efault <ormat toG0ustom <ormatG0ustom <ormat

• Include #SM number of GOerator inInclude #SM number of GOerator in

sub/ect 1eldsub/ect 1eld• 0reate a G#rou mail bo* instead of0reate a G#rou mail bo* instead of

single user mailbo* and let allsingle user mailbo* and let allAdministrators be members in t!is grouAdministrators be members in t!is grou

• et us call t!is grou GSMS #rouet us call t!is grou GSMS #rou• SMS9SARA-IT3ca will be relaced bySMS9SARA-IT3ca will be relaced by

SMS#rou9SARA-IT3caSMS#rou9SARA-IT3ca



Suggested Modi1cationsSuggested Modi1cations"0ontinued>$"0ontinued>$

• ,!en a noti1cation is sent to GSMS,!en a noti1cation is sent to GSMS

#rou and t!e sub/ect contains #SM#rou and t!e sub/ect contains #SM

number it will automatically send an SMSnumber it will automatically send an SMS

to t!at #SM number3to t!at #SM number3

• ,!en a noti1cation is sent to GSMS,!en a noti1cation is sent to GSMS

#rou it will be directly forward t!at e-#rou it will be directly forward t!at e-

mail message to all Administrators t!atmail message to all Administrators t!atare members of t!at grouare members of t!at grou

"disadvantage$3"disadvantage$3



Scenario Two8 Outloo& RulesScenario Two8 Outloo& Rules

and Alertsand Alerts

• Oen Outloo&Oen Outloo&

• #o to Tools t!en Rules and alerts>#o to Tools t!en Rules and alerts>

• 0reate <irst Rule G0reate <irst Rule GMOM noti1cationMOM noti1cationArc!iveArc!ive to Arc!ive non-critical to Arc!ive non-critical

messages to anot!er <oldermessages to anot!er <older

• 0reate Second Rule G0reate Second Rule GSMS AlertingSMS Alerting to tosend SMS messages to your mobilesend SMS messages to your mobile




and Alertsand Alerts "0ontinued>$"0ontinued>$

<irst Rule to 1lter e-mails and move toanot!er <older Rule to send

messages toSwiftSMS alication





T!ree conditions

were selected6 butt!is mig!t di+er fromone administrator toanot!er





Two conditions were

selected6 and an e-mail rely was sentto SMS9SARA-IT3ca



'isadvantages of Scenario'isadvantages of Scenario

Two Two• SMS message sent to mobile does notSMS message sent to mobile does not

contain descrition of roblemcontain descrition of roblem

• Outloo& s!ould always be u and runningOutloo& s!ould always be u and runningfor t!e <irst Rule to 1lter e-mails since it isfor t!e <irst Rule to 1lter e-mails since it is

G0lient 'eendentG0lient 'eendent

• However6 1ltering could be doneHowever6 1ltering could be done

t!oroug!ly from MOM alication so wet!oroug!ly from MOM alication so wecan use One Rule t!at is GServercan use One Rule t!at is GServer

'eendent'eendent



Scenario T!ree8 MOM G#lobalScenario T!ree8 MOM G#lobal

SettingsSettings

• 0!ange sub/ect content of all0!ange sub/ect content of all

noti1cations sent to sms9SARA-IT3ca e-noti1cations sent to sms9SARA-IT3ca e-

mail address associated wit! SwiftSMSmail address associated wit! SwiftSMS• Oen GAdministrator consoleOen GAdministrator console

• #o to G#lobal Setting#o to G#lobal Setting

• Oen G%oti1cation command <ormatOen G%oti1cation command <ormat• Add !one number J2"B2K$ ???-????Add !one number J2"B2K$ ???-????



Scenario <our8 MOM one ointScenario <our8 MOM one oint

'atabase'atabase

• 0!ange sub/ect 1eld in one oint0!ange sub/ect 1eld in one oint

'atabase'atabase

• 0on1guration Table include sub/ect0on1guration Table include sub/ect1eld data1eld data



Scenario T!ree.<our8Scenario T!ree.<our8

limitationslimitations• All SMS messages noti1cation will be sent toAll SMS messages noti1cation will be sent toone #SM number "could be t!e !eldes&$one #SM number "could be t!e !eldes&$

• If t!e above was adoted confusion will revailIf t!e above was adoted confusion will revail

• All GOerators will not receive e-mailAll GOerators will not receive e-mailnoti1cation unless SMS9SARA-IT3ca user wasnoti1cation unless SMS9SARA-IT3ca user wasc!anged to a grou in A' t!at include allc!anged to a grou in A' t!at include allAdministrator’s e-mail addresses3Administrator’s e-mail addresses3

• Administrators will receive e-mails for allAdministrators will receive e-mails for all

noti1cations generated by MOM3 e3g3 Systemnoti1cations generated by MOM3 e3g3 SystemAdmins will receive noti1cations meant forAdmins will receive noti1cations meant for'atabase Admins and visa versa3'atabase Admins and visa versa3



Scenario T!ree.<our8Scenario T!ree.<our8

limitationslimitations• 0!anging arameters in a database0!anging arameters in a database

is not an easy t!ing t!at mig!t !aveis not an easy t!ing t!at mig!t !ave

lot of drawbac&slot of drawbac&s• %eed lot of Maintenance to manage%eed lot of Maintenance to manage

t!e one oint 'atabase3t!e one oint 'atabase3



Scenario <ive8 SMS #atewayScenario <ive8 SMS #ateway

AlicationAlication

• SMS gateway alication t!at integrates wit!SMS gateway alication t!at integrates wit!MOM oerating #rousMOM oerating #rous

• SysManSMSSysManSMS oror 'erdac&'erdac& is an alication t!atis an alication t!at

integrates wit! MOMintegrates wit! MOM• 'erdac&'erdac& is adoted by Ras#asis adoted by Ras#as

• 'erdac& !as an escalation otion and !as'erdac& !as an escalation otion and !asseveral virtual mailbo*esseveral virtual mailbo*es

• Mobile number need not to be included inMobile number need not to be included inSub/ect HeaderSub/ect Header

• !tt8..www3derdac&3com.solutions.rasgas3!tm!tt8..www3derdac&3com.solutions.rasgas3!tmll



RecommendationsRecommendations

• Ese GScenario One and GScenarioEse GScenario One and GScenario

two immediatelytwo immediately

• )valuate GScenario <ive)valuate GScenario <ive



Ob/ective T!reeOb/ective T!ree

Monitor ServicesMonitor Services

"Start.Sto$ by MOM"Start.Sto$ by MOM



Stes to enable ServiceStes to enable Service

Monitoring "Start.Sto$Monitoring "Start.Sto$

• 4y default monitoring of Service Start.Sto is4y default monitoring of Service Start.Sto is

1ltered and not stored in t!e MOM database31ltered and not stored in t!e MOM database3

• 'isable <iltering of Service monitoring3'isable <iltering of Service monitoring3

• aunc! MOM Administrator 0onsoleaunc! MOM Administrator 0onsole

• #o to GManagement (ac&s#o to GManagement (ac&s

• t!en GRule #rout!en GRule #rou

• t!en to GMicrosoft Oerations Managert!en to GMicrosoft Oerations Manager

"enabled$"enabled$



Stes to enable ServiceStes to enable Service

Monitoring "Start.Sto$Monitoring "Start.Sto$

"0ontinued>$"0ontinued>$ • T!en go to GOerations Manager 5;;: T!en go to GOerations Manager 5;;:

• T!en go to GAgents on All MOM Roles T!en go to GAgents on All MOM Roles

"enabled$"enabled$• 'isable G<ilter internal service'isable G<ilter internal service

monitoring eventsmonitoring events

• #o to G#lobal Settings > GAgents and#o to G#lobal Settings > GAgents andma&e sure GService Monitoring isma&e sure GService Monitoring is

enabled3enabled3



Ob/ective T!reeOb/ective T!ree

• Already 'one3Already 'one3



0onclusion0onclusion

• T!an&s for your time> T!an&s for your time>

SARA-IT Systems Integration Presentation

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