FORWARD FASTER OUR STORY
FORWARD FASTER
OUR STORY
Sapphire’s vision is simple: client first. Our dedicated team of professionals understand our clients’ needs. We work with you to select and implement the right business software solutions to take your organisation forward, faster. We pride ourselves on providing an outstanding service across all facets of our organisation, with unrivalled dependable consultancy, implementation and support.
Sapphire’s mission is to continually grow our business, improve customer satisfaction, and develop our team in order to maintain our reputation as a primary vendor in the business management software arena.
Our Vision
Ian CaswellCEO of Sapphire Systems
Sapphire Systems is an award-winning global provider ofworld-class business management IT solutions, developed by industry leading software vendors.
Our global reach, in combination with the quality of our customer service and support, forms the cornerstone of our success.
first.client
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RELATIONSHIPS HAPPY CUSTOMERS
We pride ourselves on a strong track record for implementing successful business management solutions and this is reflected in our extensive portfolio of clients.
Sapphire enjoys a strongrelationship with our keysoftware partners SAP andInfor. We have establishedourselves as a top partner for the products we manage and have won numerous prestigiousawards that recognise ourachievements and outstanding performance.
Established in 1993, our company has grown quickly and now provides software, services and support for over 800 customers worldwide. From an initial staff of six we now employ around 200 people across our global offices
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WhoWe Are
Sapphire Systems is an established global provider of a number of innovative business and financial management solutions designed to address the challenges facing modern enterprises.
WE HAVE OVER800 CUSTOMERS
IN 50+ COUNTRIES
located in the United Kingdom, North America, Australia and India. As a result, we are able to offer 24x5 support as standard.
1993 20081996Sapphire Systems
is founded in London
IntroduceInfor SunSystems
to our portfolio
2002Introduce
SAP Business Oneto our portfolio
Open firstoffice in the US
-New York
2010 2012Mumbai Office
opens
1995Manchester office
opens
2009Los Angeles& Edinburgh
officesopen
2011Houston
officeopens
2014Chicago officeopens
2002Global No 1
Infor SunSystemsPartner
Sydney Officeopens
2013Sapphire’s
20 year anniversary
2012Global No 1
SAPPartner
2004UK No 1
SAP Gold Partner
2015Sapphire
launches its cloud platform
Our Journey
3
and the journey continues...
EMPLOYEE GROWTH
SAPPHIRE’S OFFICES
19936 staff
staff
staff
staff
200325
200883
2015200+
AWARDS
2014
2012
2011
2009
2008
2007
Infor Global Partner of the Year (12th consecutive year)
Lord Mayor’s Heart of the City Award (for our CSR programme)
International Track 100
SAP Pinnacle Award
Software Satisfaction Awards
Deloitte Technology Fast 500 (also awarded in 2005)
LondonManchesterEdinburghMumbaiSydneyIrvineLos AngelesHoustonChicagoNew York
Our Journey
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The Best Solutions For You
Inventory & Warehouse Management
Budgeting & Planning
Payroll
Procurement & Spend Control
Sapphire Add-ons
Time & Expense Management
Software Integration
Financial Management
Enterprise Resource Planning
Enterprise Asset Management
Business Intelligence
Cloud Hosting Services
Specialist Industry Solutions
Document Management
Business Management
our solutions...5
Alongside our successful partnership with SAP and Infor, we have forged alliances with other leading software vendors and strengthened our own development team to ensure the necessary flexibility and customisation our clients require.
Hosting Services
SAFE ANDSECURE
To ensure that Sapphire remains a technology leader we have invested heavily in our own cloud hosting service, Sapphire Anywhere.
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With both single and multi-tenant hosting options available, and our own secure data centre architecture, we have a strong commitment to mobile software deployment opportunities.
The Sapphire Difference
Our clients are at the forefront of our thinking, our planning and our actions, and our reputation is founded on the principles of customer retention and satisfaction. We boast a rewarding track record on both these scores, and manage a strong portfolio of existing
clients.
24x5 TARGETED
THE A-TEAM
FLEXIBLE EXPERTS PRECISEUnparalleled customer support coverage
A professional team withthe technical knowledgeand competency to helpsupport your business
EQUIPPEDIndustry-leading products
INFORMATIVEInvaluable updates and information for clientsvia support webinars, annual User Days and more
FRIENDLYStrong partnerships and alliances with ourworld-class softwarevendors
INFLUENTIALInfluence concerning software developments(as an SAP and InforPartner Council Member)
Local knowledge andspecialisation
Global implementationand multi-lingualcapabilities
Technological innovationand knowledge
Product implementationbest practice
why we can help take your organisation forward, faster...10 Reasons
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Energy
Fashion / Apparel
Financial Services
Food
Beverage
Industrial Machinery & Equipment
IT & Technology
Media & Entertainment
Not for Profit
Pharmaceuticals
Professional Services
Retail
Sport & Leisure
Travel & Tourism
Transportation
Wholesale & Distribution
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We provide a range of solutions and services to a variety of industries and as a partner we offer:
Specific functionality that helps you manage industry challenges and everyday issues.
Pre-defined regulatory, financial accounting and reporting procedures and templates common to your industry sector.
A close relationship with world leading technology providers in your industry.
The knowledge to help you select and implement your system quickly and cost-effectively with minimum disruption to your business.
Our Industry Expertise
industries we operate in...industries we specialise in...
Meet our Teams
Sapphire prides itself on the industry knowledge and expertise of our dedicated team of professionals, who offer extensive practical experience in system supply, implementation, integration and support.
Ralph BoltonGlobal Technical Director
Samantha Rowland-JonesGlobal Support Director
Richard HudsonMarketing Director
Martin RoyleGlobal Services Director
Vicky O’NeillGlobal Projects Director
Steven WrightSales Director
clockwise from top left:
Our Board of Directors play a hands-on role in the day-to-day running of the business – and alongside their considerable expertise in the industry, their decisions actively reflect the company’s ethos.
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Meet the Directors...
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Your dedicated account managers will provide you with superior service and advice to ensure our solutions are tailored to meet your business requirements. They will be experienced in your market sector and can help advise you on the best products and services available in the IT market that can make a positive contribution to the running of your organisation.
Our support team, consultants and developers bring with them a wealth of technical knowledge and experience that is second to none – with many having previously worked directly with our primary software authors.
Sapphire’s support team...
Our standard offerings:
OVER170 CUSTOMERSHAVE BEEN WITH US FOR 10+ YEARS
usertraining
educationalwebinars
applicationconsultancy
projecttraining
on-sitetroubleshooting
remotediagnostics
onlinesupport portal
telephonesupport
SUPPORT CONSULTANCY TRAINING
Sapphire’s team of experienced consultants work with clients to help manage the entire lifecycle of a system implementation project. This enables client personnel to remain focused on their core responsibilities whilst new systems are put in place – and ensures that a successful system roll-out is achieved in the shortest possible time.
Sapphire offers a range of consulting services, which include:
• Software implementation and site audits• Multi-lingual capabilities• Technical infrastructure consulting• Data integration• Custom business solutions• Upgrade and migration services
Sapphire delivers training courses or less formal, more interactive sessions at your offices. Tailored training can be arranged for your organisation – our experts will tutor your team on the functional areas you want to cover, and even use your own company data.
Training is very flexible and can be carried out at a client’s offices, at Sapphire’s offices or a third party location.
TECHNICAL DEVELOPMENT
Our experienced and talented team of in-house technical specialists work with you directly to design and deliver increasingly innovative, bespokesoftware solutions including:
• Innovative add-ons for your chosen solution• Unique reporting templates• Integration technologies• Industry-specific application templates• Training for your IT/finance system administration teams To ensure you receive the very best return on investment, our technical team have created a series of ‘add-on’ modules designed to heighten the efficiency of the software, reduce work load, and customise functionality specific to your business.
Sapphire offers a comprehensive range of service and support options. Our expert team offers:
• 24x5 global telephone support as standard (with options available for 24x7)• Sapphire’s online support portal to log, track and amend issues 24hrs a day • Remote monitoring and diagnostics • Support traffic and status reports via email• Monthly support webinars on popular troubleshooting topics• Annual User Days offering news, tips and support for our flagship product offerings • On-site troubleshooting
Our bespoke services come as standard.Our Services
11
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IMPLEMENTATION
Our implementation and support services are purposefully designed so they can be delivered anywhere in the world. We have significant experience managing global projects and implementations and can offer:
• Business and technology requirements reviews • Dedicated project management support• Installation of new software on your required platform• Data mapping and migration• Design workshops and associated documentation• Implementation of any necessary configuration changes • Trouble-shooting• Acceptance testing and user training
Our Services
24/5 aroundthe clock support
multi-lingualcapabilities
global supportcapabilities
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Our experienced and talented team of in-house technical specialists work with you directly to design and deliver increasingly innovative, bespokesoftware solutions including:
• Innovative add-ons for your chosen solution• Unique reporting templates• Integration technologies• Industry-specific application templates• Training for your IT/finance system administration teams To ensure you receive the very best return on investment, our technical team have created a series of ‘add-on’ modules designed to heighten the efficiency of the software, reduce work load, and customise functionality specific to your business.
Testimonials
“Sapphire’s team is very professional and our consultant was absolutely out of this world. Other business owners also had positive things to say about Sapphire, which made it clear they had a similar experience.”
Dr Sam Ahi, Company Director Makevale Group
1 2
4 5 6
3
“The Sapphire team are very knowledgeable and provide excellent support – we have always been able to speak to someone whenever assistance is needed.”
Jamie Duncan, Finance Manager Seven Investment Management
“I had a call with [a member of support] and he was exceptional. He showed us new ways to do things, since we had some convoluted process, and he worked through some specific examples on our system. The team loved him and we couldn't have been more pleased with him than we are.”
“The support I received was excellent and saved me lot of time and effort. The solution was provided very quickly and an explanation of why the problem occurred in the first place, so I have an understanding of what to do if the same problem occurs in the future.”
Michelle Winter, Sr. Accountant Muller Quaker Dairy
Amanda Stevenson, FinancialAccountant, The Coal Authority
“The Sapphire team impressed us with the planning and delivery of the project – it was very thorough and detailed. I rate the support service from Sapphire very highly; any questions are always answered.”
Simon Peutrill, GroupFinance Director, Sunraysia
“Sapphire understands your business before presenting a solution and are also very knowledgeable and approachable.”
Dawn Allen, Managing Director Fusion Floral
WHAT OUR CUSTOMERS HAVE TO SAY
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Our award winning Corporate Social Responsibility (CSR) programme plays an important role within our company, and has already raised thousands for our chosen charities. Every year our staff nominate a charity that is near to their hearts, and we undertake a whole host of fundraising activities to support this good cause.
We also conduct a successful apprenticeship project with a local school. Based on the concept of the popular BBC show, the children are encouraged to develop business ideas and present them to Sapphire’s CEO.
The programme has previously won The Lord Mayor of London’s Heart of the City Award.
NOT JUST BUSINESS
Corporate SocialResponsibility
sapphiresystems.com | [email protected]
London, UK+44 (0)20 7648 2000Northern & Shell Building10 Lower Thames StreetLondon, EC3R 6AF
Manchester, UK+44 (0)16 1227 8177Kilburn House, Manchester Science ParkLloyd Street NorthManchester, M15 6SE
Edinburgh, UK+44 (0)131 200 6156Conference House152 Morrison StreetEdinburgh, EH3 8EB
New York, USA+1 (212) 905 0100The Chrysler BuildingLevel 46, 405 Lexington AvenueNew York, 10174
Los Angeles, USA+1 (310) 231 873111601 Wilshire BlvdLos Angeles, California, 90025
Houston, USA+1 (713) 353 4815Two Allen CentreLevel 16, 1200 Smith St,Houston, Texas, 77002
Mumbai, India +91 22660 449093rd Floor, B Wing, Madhu EstatePandurang Budhkar MargWorli, Mumbai 400 018
Sydney, Australia +61 (0)2 9004 7215Citigroup Centre, Level 132 Park StreetSydney, NSW 2000
Irvine, USA+1 (949) 754 3116Level 4, 300 Spectrum Center Drive, Irvine, California, 92618
Chicago, USA+1 (312) 466 551330 S. Wacker DriveSuite 2200Chicago, Illinois, 60606
Sapphire’s Global Offices