! SAP Utilisation Has your investment in ERP system & processes paid off? ERP projects represent some of the largest investments that organisations make, both in terms of direct financial spending and ongoing resource commitments. Successful SAP implementations can significantly reduce costs through increased ef ficiency and represent an opportunity to streamline and standardise processes globally. Measuring return on investment is a complex process. It is therefore key to develop a sustainable mechanism to continually assess system usage in order to drive improved performance. Our focus is on the development of bespoke measures in order to identify how effectively you are using SAP. The initial stages of the SAP utilisation and effectiveness review involve working with the business to establish key areas for assessment. KPIs can be developed in selected areas, using PwC KPIs tailored to your requirements in order to provide the mechanism to measure SAP usage. The established KPIs enable you to identify areas for improvement and remediation plans to maximise the use of SAP. Continuous monitoring of results over time allows continuous improvement and ongoing optimisation of SAP usage. Based on the determined KPIs we extract the data from SAP and perform our analysis. • Lower ROI from your investments in SAP than expected • Inconsistent implementation across geographies / markets • Processes not standardised within the SAP system • Inefficient and costly operations of business processes and controls • Inadequate / unreliable information for management reporting • High cost for staff transitioning – constant retraining required • Dependency on manual reconciliations • Increased spreadsheet usage • Reversion to legacy processes • Working around the system • Confidence issues • Reduced accuracy and consistency in management information How can PwC support you to minimize risks and maximize benefit? Risks of long term SAP usage without optimization !