Sap Solution Manager - CHARM - UrgentCorrection

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Change Request ManagementUsing Urgent Correction with Change Request Management

08Fall

SAP Solution Manager

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Change Request Management Urgent Correction Lifecycle Management

Table of ContentsAuthor Bio ..................................................................................................................3

Landscape Preparation: .............................................................................................4Users Preparation: .....................................................................................................4Project Preparation ....................................................................................................4Cycle overview ..........................................................................................................5

Create the Change Request ...................................................................................5Aprove the Change Request ...................................................................................7Start the corrections ...............................................................................................8Release the modifictation to test .........................................................................11Start the Testing Phase .........................................................................................12Release to Production ...........................................................................................13Confirm the Correction ........................................................................................14Complete the Cycle ..............................................................................................15See the log ...........................................................................................................17

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Author BioMy name is Wenceslao Lacaze and Ive been working as a SAPbasis Administrator and Solution Manager Consultant for the last 8

years.Im a Techno-Functional SAP Solution Manager Subject MatterExpert (SME), I Design, Build and Implement the product using RunSap Methodology.I have developed a very extended experience with medium andlarge scaled SAP installations in several (multi)nationalenvironments.

I am based in Argentina, but work all around the World.I work directly for clients or via an agency.I do speak Spanish, Italian and English fluently.You can contact me at:Email: [email protected]://www.linkedin.com/in/solutionmanager

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mailto:[email protected]://www.linkedin.com/in/solutionmanagermailto:[email protected]://www.linkedin.com/in/solutionmanager


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Landscape Preparation:For this Demo we use 3 client inside Solution Manager

801 Development

802 Quality

803 Productive

Users Preparation:We create 5 diferent users and profiles

Creates and confirm the Change Request

Categorizes, Approve and monitors Change Request.

Implements a change, and hands it over to the Tester

Test changes and ajust the Change Document Status

Manages and coordinates software logistics

Project PreparationWe create a project and 1 Maintenace cycle

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Cycle overview

Create the Change Request

The Requester logon to SM and run the transaction CRMD_ORDER.

Click in the Button Urgent Correction, if you dont have add manually in Extra

Settings Specific Push Button 1 = SDHF

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This is the Main Change Request Window.For create a Urgent Correction you need to identify some information:

Description

Change Manager

It Operator

Current Processor Ibase/Component

Description of Change

Reason of Change

Effect on the System

Then Save

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Aprove the Change Request

The Change Manager logon to the system and run the transactionCRM_DNO_MONITOR

The system show all the Transaction open, The Change Manager (CHM) doubleclick over the transacion 80000163.

The system show this warning.

The CHANGE MANAGER read the Urgent correction document and select if Approveor Withdraw the document, in this sample we aprove putting the document in InDevelopment the task.

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Inside the Development system(SMR-801) , the developer make some change andSave.

Make a Change

The Satellite System (SM4-801) ask for a request,

The Developer select the request SM4K900047 Created for CHMANAGER with the

TASK SMK4900048 for DEVELOPER

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Then the Developer release his Task SM4K900048 , You can see that the TASK is foruser Developer and the Transport if for user Chmanager.

Then the Developer return to Solution Manager and in Test Instruction put thetask for the Tester

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Release the modifictation to test

Then the Change Manager go to the TASKLIST and set Release TransportRequests.

The system show the Transport request for select the releated. (1 for Customizingand 1 for Workbench)

The Change Manager Select Pass Correction to Test to move the Urgent Correctionto QA

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Solution Manager in automatic way start the import in QA

Start the Testing Phase

The Tester logon to Solution Manager and open the Urgent Correction 800000163and Read the Test Instrucction , then use the TASKLIST for connect to the TESTsystem.

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In the TEST System check the value modificated before.

The Tester return to Solution Manager and write the Test Report, then in theTASKLIST select Confirm Successful Test

Release to Production

The Change Manager logon in Solution Manager and in the TASKLIST selectReleased for Production

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The IT Operator logon to Solution Manager and in the TASKLIST select ImportCorrection to Production System.

The System start the import

Confirm the Correction

The REQUESTER logon in SOLUTION MANAGER and in the TASKLIST Select Logon

to System to logon in the productive enviroment for check the modification.

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In the Productive enviroment check the values.

The Requester return to Solution Manager and select Confirm Correction in theTASKLIST

Complete the Cycle

The CHANGE MANAGERselect in the TASKLIST Complete Correction

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SOLUTION MANAGER Show a warning for complete the Urgent Correction

SOLUTION MANAGER show the check of all the Task List.

Now the Urgent Correction is in Status Completed.

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See the log

Solution Manager create a log for all the task during the change managementcycle.

Full TextGeneral Note REQUESTER 04.11.2007 15:34:19

Task list created in SAP Change ManagerTask list H000000022 created in SAP Change ManagerDescription of Change REQUESTER 04.11.2007 15:42:15Update T005AReason for Change REQUESTER 04.11.2007 15:47:57

Update the information in Table T005A for TAXEffect on System(s) REQUESTER 04.11.2007 15:52:39Work with old informationGeneral Note CHMANAGER 04.11.2007 15:57:23

The status was set to the value 'In Development'General Note CHMANAGER 04.11.2007 16:10:15Requests SM4K900045 SM4K900047 created

Test Instruction DEVELOPER 04.11.2007 16:22:56Logon and Check the Table T005AGeneral Note DEVELOPER 04.11.2007 16:25:38Imported into subsequent system started

The status was set to the value 'To Be Tested' Test Instruction DEVELOPER 04.11.2007 16:32:00See the content of T005A with SM30

Test Report TESTER 04.11.2007 16:32:00The test was OKGeneral Note TESTER 04.11.2007 16:32:00

The status was set to the value 'Successfully Tested'General Note CCHMANAGER 04.11.2007 16:38:03

The status was set to the value 'Authorized for Import'General Note ITOPERATOR 04.11.2007 16:40:47Import into production system started

The status was set to the value 'Production'General Note REQUESTER 04.11.2007 16:45:21

The status was set to the value 'Confirmed'General Note CHMANAGER 04.11.2007 16:48:22

Task list H000000022 in the SAP Change Manager Completed

Sap Solution Manager - CHARM - UrgentCorrection

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