SAP SOLUTION MANAGER 7.2 A TRANSFORMATIONAL CHANGE
SAP SOLUTION MANAGER 7.2
A TRANSFORMATIONAL CHANGE
Executive SummarySAP Solution Manager is at the center of SAP implementations
and is an established solution for monitoring and maintaining
SAP landscapes. It provides the necessary tools around the
Implementation, Operational and Optimization aspects of SAP
application life cycle. SAP Solution Manager 7.2 is the latest
release of the management platform which provides significant
enhancements throughout the life cycle of SAP solutions.
This whitepaper opens a window into the world of new
generation Solution Manager with focus on:
§ What’s new in Solution Manager 7.2
§ Key Value Chains
§ Principle changes in the Process Life Cycle
§ Key Features
Additional discussion on the key elements mentioned below
provides an insight on why it is the right choice to deploy
Solution Manager 7.2
§ Key Differentiators
§ Business Benefits
§ Deployment Options
§ Cost Benefit Analysis
What’s new in Solution Manager 7.2
?Solution Manager 7.2 comes with a completely overhauled UI sporting Fiori based launchpad and a wide array of dashboards that enable businesses to take the first step in digital transformation. Organizations can enable Digital Business Transformation with optimal methodologies and tools provided by Solution Manager 7.2. It comes with a new process life cycle that is designed to be a “single source of truth” for business and IT.
Digital Business Transformation starts with Solution Manager 7.2
Predict and
Measure Business value“Single source of truth”
of Processes, landscapes
and systems
Open for both SAP
and non-SAP applications
Content support for both
public and private cloud
with the same experience as
in a production environment
Collaboration platform
for project delivery as
well as mission critical
support
Highlights
DIGITALBUSINESS
SAP S/4HANAAND SAP CUSTOMER
SOLUTIONS
Agile InnovationsTransparent
requirements to deploy
Cloud & HybridOn-Premise, Hybridand cloud Solutions
SAP HANASAP Solution Manager
on SAP HANA
New User ExperienceLaunchpad, Appsand Dashboards
ProcessManagement
One Process Landscapefor Business and IT
Key Value Chains: Solution Manager Integration Model
SAP Solution Manager 7.2 introduces a re-designed Value Chains Concept. It delivers 4
key value chains to cater to the complex business requirements of an organization and
to provide prominent value addition to the enterprise.
Portfolio to Project
Requirement to Deploy
Detect to Correct
Request to fulfill
Portfolio Management
Project Management
Demand Design Development Test Deploy
Monitor Incident Problem Optimize
Service Catalogue
Service Request
Service Fulfillment
Value Chain View
Lifecycle View
Enhance
InnovateFix
Requirement to DeployDetect to Correct
Request to fulfill
Requirement to Deploy
Requirement to Deploy
Portfolio to Project
Portfolio-to-Project (P2P)§ Do a high-level estimate of capacity, skills and effort
§ Balance the investment against other initiatives
§ Agree on an investment bucket for the initiative
Requirement-to-Develop (R2D)§ Define the scope of agile development project and
prepare business acceptance tests
§ Develop, test and deploy the new digital solution
within the agreed time and budget
Detect-to-Correct (D2C)§ Analyze the situation
§ Detect the root cause
§ Correct the situation
§ Prevent recurrence of issues
Request-to-Fulfill (R2F)§ Deliver all components of the service for a seamless
experience
Key Features
Manage Solution Documentation§ Document business processes, system and business content related IT information. It helps to plan,
report, and operate projects efficiently
§ Avoid redundant documentation with a Single Process Landscape for Business and IT
§ Click on the link below for a brief presentation:
http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Run Discovery workshops§ Analyze best practices business processes including documentation, test cases, executables, and
configuration
§ Use SAP Process Content such as SAP Model Company which is a Pre-Packaged, Ready to use, End-to-
End solution that delivers relevant, predictable outcomes
§ Click on the link below for a brief presentation:
http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Prepare Project plans and track the progress§ Ensure that things are completed right, fast, efficient, and Excel free with preconfigured project
templates, integrated tools and workflows in One single source of truth - the SAP Solution Manager
§ Track the readiness of the so�ware solution and testing completeness with Automated live dashboard
reporting
§ Click on the link below for a brief presentation:
http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Manage Work packages and Work Items§ Create work packages from Business Requirements and assign documents and additional Business
Processes to Work Package
§ Only the Work Packages assigned to the user will appear in the list upon login
§ Work item is a granular unit of a Business Requirement and a business requirement can consist of one
or many Work Items
§ lick on the link below for a brief presentation:
http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Manage Transports and Releases§ Synchronizes projects, thereby Reducing Risks, Simplifying Go-Live Process, and Decreasing Test
Efforts using Release Management
§ Avoid unnecessary re-work with incremental deployment and constant feedback loops with the
business
§ Click on the link below for a brief presentation:
http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Plan and Execute tests§ Use Test Suite covering both technical tests for code objects as well as functional tests at process level
§ Engage a full-blown application for manual / automated testing and change impact analysis
§ Simplified Manual Test Execution - Convenient access for manual testers to test cases, test execution,
defect creation and status setting
§ Click on the link below for a brief presentation:
http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
SAP Solution Manager
7.1SAP Support line
tool useful for
SAP usage only
SAP Solution Manager
7.2
Key Differentiators
Usage & Support
ITIL support
Business Process Documentation
& Usability
Limited support of
ITIL processes
Multiple representation
of processes leading to higher
maintenance effort
Complicated usability with
3 level structure for Business
Process documentation
Inflexible Life cycle leading to
redundancy. Ex: When moving from
implementation to maintenance project
the user needs to copy content thereby
creating 2 types of processes with
same identities
Collaborative &
Corporate Usage
across solutions
Certified in all
ITIL processes
Integrated in IT processes -
Maintenance effort is much
lower for change documentation
Flexible and integrated Lifecycle & release
management which eliminates redundancy
by providing multiple versions for the same
process without repetition of processes
Simplified usability with one common
directory for Business Process
Documentation - A single place where the
user could discuss all process measures
for each and every use case
Maintenance Effort
Flexibility
Business Benefits§ Maximized end-user satisfaction
§ Easier Adoption
§ Pre-configured content
§ Support for agile implementation
Ÿ Standardised and automated Delivery
Ÿ Reduced TCO (Total Cost of Ownership)
Component Based Test Automation (CBTA)
Record and replay test scripts to automate testing using Component-Based Test Automation (CBTA)
End-to-End Support
Manage the implementation lifecycle of HANA and S/4HANA. Solution Manager 7.2 allows to not only manage HANA systems but also run directly on HANA.
Multi-platform Support
Monitor cloud, on-premise and hybrid environments including satellite solutions such as SuccessFactors Fieldglass and others.
Improved UI
Experience a simpler and more engaging user interface through SAP Fiori. The Fiori launchpad provides a graphical interface that enables users to personalize their screens to enable access to frequently used applications
One stop Monitoring
Monitor metrics such as system security, incidents, changes, events and performance with multiple application and cross-application dashboards. Users can also create custom dashboards using predefined templates available from “Focused Insights”
Deployment OptionsThere are multiple scenarios in which the customer can choose to deploy SAP Solution Manager 7.2.
The options of deployment can be broadly classified into these categories:
Cost Benefit AnalysisSolution Manager 7.2 is a zero-investment solution with a huge upside potential in terms of cost reduction. The overall
cost benefits associated with the implementation of Solution Manager 7.2 far outweigh the costs incurred in
implementing the solution.
Solution Manger 7.2 is a feature rich so�ware that eliminates the need for external tool
deployment such as BPM, MPP, Test manager, Service desk management, Vissio etc. Solution
Manager 7.2 as a replacement to such tools not only provides a One-stop solution but also
facilitates expense reduction for the customer
The licenses for Solution
Manager need not be separately
purchased as they are bundled
with SAP maintenance contracts
ensuring significant cost savings
for the customer
Additional user licenses are not
required irrespective of the
number of users, enabling a
cost-free usage of the so�ware
Minimal Hardware and So�ware
requirements resulting in
immediate savings for the
customer
1 The customer already has Solution Manager 7.1 in their
landscape and would like to migrate to the latest version i.e.
Solution Manager 7.2 to avail the benefits of the new
generation so�ware.
Migration to Solution Manager 7.2
The customer is in the midst of a new SAP Implementation and
would like to implement Solution Manager along with new SAP
implementation. The Customer can pick and choose the catalogue
of services that would provide value addition to their existing
business landscape.
SAP & Solution Manager 7.2 implementation in a single instance
3 The customer already has an SAP implementation or an AMS project
currently ongoing and supported by an IT service provider.
The Customer can avail our services for an independent Solution
Manger implementation with a time bound engagement option.
Stand-alone Solution Manager 7.2 implementation
2
Why ITC Infotech?ITC Infotech has a long history of providing business solutions to customers across the world. Our strategic partnership
with SAP enables us access to the latest innovations in SAP solutions. We have a team of certified SAP consultants who
could help you understand the implications of implementing a new solution and the numerous benefits it brings along.
Our SAP consultants strive to be at the forefront of new-age SAP solutions by working on PoCs and product demos so that
we could rapidly develop and deploy these cutting-edge solutions to your business landscape.
Visit ITC Infotech’s ‘Operations Enablement - ERP’ page for more information
Email: [email protected] | Website: www.itcinfotech.com
About ITC InfotechITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting.
ITC Infotech’s Digitaligence@Work infuses technology with domain, data, design, and differentiated delivery to significantly enhance
experience and efficiency, enabling our clients to differentiate and disrupt their business
The company is powered by a growing portfolio of specialized solutions addressing critical business challenges, including: Industry 4.0
solutions (PLM, IoT and Embedded), Customer Value Management, Loyalty, Trade Marketing & Distribution, Supply Chain Optimization,
Data Engineering and Analytics, Digital Banking solutions and Digital Agriculture solutions. The company provides solutions to
enterprises in Supply Chain based industries (CPG, Retail, Manufacturing, Hi-Tech) and Services (Banking, Financial Services and
Insurance, Airline, Hospitality) through a combination of traditional and newer business models, as a long-term sustainable partner.
ITC Infotech is a fully owned subsidiary of ITC Ltd, one of India’s most admired companies.
www.itcinfotech.com | [email protected]
©2017 ITC Infotech. All rights reserved.
About the Author:Virinchi Punyamanthula is an MBA professional with work experience across Business Development, Pre-Sales and
Technology Consulting in SAP solutions. He is currently working as a Lead Consultant at ITC Infotech and holds a post-
graduation degree in MBA (IT Operations and Marketing) from Great Lakes Institute of Management, Chennai. His primary
focus of work is on exploring the business use cases of new-age SAP solutions and chalk-out advanced strategies to provide
exceptional value-addition to the Clients' business.