SAP Solution Manager

SAP Solution Manager

SummaryThe SAP Solution Manager is an integrated, customer platform that provides the procedures, tools andcontent needed to successfully and efficiently implement and operate their SAP Solutions. Regardless ofthe complexity of the system landscape.

The purpose of this course is to introduce you to the SAP Solution Manager and is focused on theimplementation functionality delivered with this new SAP toolset

Course GoalsThis course will prepare you to:

Describe the composition and functions of the SAP Solution ManagerDescribe the evolution of ASAP methodology tools within the context of Solution ManagerDifferentiate between the Implementation Tool and the Operation/Continuous Improvement featuresof Solution ManagerUse the tools provided to successfully and efficiently implement your SAP solution

SAP Solution ManagerUnits1 – Introduction to Solution Manager2 – Implementation Using Solution Manager

General InformationUnit 1Introduction to Solution Manager

Define Solution ManagerDefinition of the ASAP EvolutionEvolution of SAP from a Software companySAP Solution Management is a central system to manage the life cycle of the solutionBenefits of Sol Man1

Benefits of Sol Man during implementation:Central point of access and support of key implementation activitiesProcess-Driven Blueprint, configuration and testing approachAutomated customizing synchronization across my SAP componentsStandard scenarios provides through business process repositoryCentral repository to store product documentation and issuesProject monitoring/reporting capabilitiesServices aligned to assure Go-Live and smooth operation of the customer solution.

Benefits of SOL MAN during operations:Reduction of operational cost (TCO) to an acceptable levelCustomer satisfaction increasing performanceService level management/reportingApplication Management monitoringSoftware change management for the entire solutionBest SAP support with integrated support desk

Solution Manager Ramp-upMove to a new face or productAssure transfer knowledgeRamp-up Knowledge Delivery:

Back office for Ramp UpInitial competenceOperational competence

1 Solution Manager

ASAP MethodologyImplementation Tools

RoadmapsBusiness BlueprintConfigurationTestingReportingE-learning

ASAP MethodologyImplementation Tools

RoadmapsBusiness BlueprintConfigurationTestingReportingE-learning

RUN SAP MethodologyOperation &Support ToolSolution Monitoring

System MonitoringBussiness ProcessesMonitoringEWA ReportingSLA ReportingService DeskChange Request Mgmt.Solution Mgr Diagnostic

ECC System ECC System

Benefits of the 1st unit:A big picture of the Sol ManWhere Sol Man fits in the context of all your system.Definition of Solution Manager

Delivery of Solution Manager:Global strategy and service level managementBusiness processes managementManagement of my SAP technologySoftware change managementSupport desk management

Evolution from ASAP to SAP Solution Manager

Unit 2 Solution Manager Implementation

How SAP Sol Man supports key activities

Identify the 5 phases of the Road Map:1. Project Preparation2. Business Blueprint3. Realization4. Final Preparation5. Go Live & Support

Recommendations:Visit web site: https://service.sap.com/roadmapsTake a look on the following presentation “ASAP Implementation Roadmap.ppt”Download ASAP Implementation Roadmap V3.10 - Complete ViewIt will provide you the complete tool of the ASAP Implementation Roadmap.The ASAP Implementation V3.10 adds further accelerators to the solution flavors that cover theSAP Business Objects Solutions for Governance, Risk and Compliance (GRC)

GRC Access Control,GRC Process Control,GRC Risk ManagementGRC Global Trade Services

Accelerators have been added and updated supporting the current GRC releases. GRC Global TradeServices.

ASAP Value SAP SAP Solution Man

ASAPSoftware Mangt

SAPSolution Manager

SAP Solution ManagerImplementation

Fuctional & TechnicalImplementation.Implementation ofOperations.

OperationsService for OperationsSolution MonitoringSupport Desk

Providing tools, content proceduresand services to implement and

operate you SAP Solution

Tasks Unit 1

Task 1:Which of the following does NOT describe the solution Manager?

a) Set of tools and functions which help manage software solutions throughout the entirelife-cycle

b) Runs in a separate central system to which all other SAP system are connectedc) Cannot be used to support customer during upgradesd) Helps to reduce overall TCO cost

AnswerC, “Cannot be used to support customer during upgrades”

Task 2What key “ASAP principles” are supported by the SAP Solution Manager in the implementationphase?

A. Phase-driven implementation approachB. Protyping as implementation conceptC. Process-Oriented implementation approach

Answer:A. Phase-driven implementation approachC. Process-oriented implementation approach

Task 3Name three key benefits that the SAP Solution Manager provides in the implementation phase:

Answers:Integrated platform for the entire project team, which supports key implementationactivities.Central point of access an support of key implementation activitiesProcess-Driven Blueprint, configuration and testing approachStandard scenarios delivered through the Business Process RepositoryAutomated customizing synchronization across my SAP componentCentral repository to store project documentation and issues.Project monitoring/reporting capabilities.Services aligned to assure Go-Live and smooth operations of the customer solution.

Test your knowledge Unit 1:

1. What are the benefits of the SAP Solution Manager in implementations activities?Choose the correct answer(s)

A. Central point of access and support of key implementation activitiesB. Project monitoring and reporting capabilitiesC. Software change management for the entire solutionD. Standard scenarios provides through Business Process Repository(BPR)E. Process-driven blueprint, configuration, and testing approach.

Answers:A, B, D, E

2. Identify the benefits of the SAP Solution Manager in operation activitiesChoose the correct answer(s)

A. Service-level management/reportingB. Reduction of operational cost to an acceptable levelC. Automated customizing synchronization across my SAP componentsD. Application management/monitoringE. Best SAP Support with integrated Support Desk

Answers:A, B, D, E

3. The contents of the BPR in the SAP solution Manager remain the same regardless of thebusiness scenario to which it is appliedDetermine whether this statement is true of false

Answer:FALSE: the content of the BPR in the SAP Solution Manager vary according to the business

scenario to which it is applied.

Test your knowledge Unit 2:1. Which of the following are NOT part of the ASAP Methodology?

Choose the correct answer(s)

ConfigurationDefine ProjectBusiness BlueprintRegenerationCustomizingTesting

Answers:D

2. Identify the activities performed during the realization phase in the functional implementation of theSAP Solution Manager

Choose the correct answer(s)Configuring the project implementationComparing and distributing customizingReportingSetting up a test systemCustomizingTesting

Answers:A, B, D, E

3. Explain the three different Components of the SAP Solution Manager used for the technicalimplementation and operation aspects:

:

Answer:The three different components of the SAP Solution Manager used for technical implementation

and operation aspect are as follows:

Operations – Point of access to SAP Support Services, including Remote Services, On-siteServices, Self-Services and Best Practice documents:Solution Monitoring – Covers the solution monitoring which monitors the business processacross multiple components:Support – Offers a complete infrastructure for organizing and operation a solution-widesupport organization at the customer’s site.

SAP Solution ManagerUnitsUnit 3 – Implementation Tools in DetailLesson 1 – Project PreparationLesson 2 – Roadmaps

General InformationLesson 1The objective of this unit is to present more in detail the implementation tools of SAP Solution Manager,besides the unit focuses on the key phases of the Implementation Roadmap – Project Preparation,Business Blueprint and Realization.General overview of ASAP Roadmaps and SAP Solution Manager

ASAP Roadmap will guide us, during implementation (follow standard SAP Rules)Customizing – Configuration of the SAP standard applications (IMG) it takes care of almost businessconfiguration.Customer Development – Utilize ABAP to create new tools

ASAP Roadmaps

1. Project PreparationStandard & Procedures

2. Business BlueprintWhat will be…

3. RealizationBuild & Test

4. Final PreparationEnd user trainingSystem TestingCustomer Plan

5. Go Live & SupportHelp desk in placeHandover to opt

The Roadmapdrive the use oftools

Solution Manager

Ms Project

Ms OfficeNew tools

? ? ?

Which help us to accomplish these activities

Configuration(IMG)

SAP Standard

Customizing

UsersAprend STABAPTools

Enhancements

ABAPTools

Customer DEV

Which take place in the Development Systemof the ECC Landscape

DEV QAS PROD

Project PreparationIn a general Context: ASAP Roadmap is a management tool in Solution Manager

We will present a few screen shoot of the roadmaps and how o create a new project

Building the project

Building the project, it will present different configurations presented in tabs:

1. General Data2. Scope3. Project Team Members4. System Landscape5. Milestone6. Organizational Units7. Project Standards

1. General Data, it will help you to define general project data:a. Project Management: Persons responsables (Manager, Consulting, etc)b. General Project Information : Description of project (loading or creating a document)c. Project Status & Data: Write down important dates as: start date and anticipate GO

Live date

2. Scope: select a predefined Roadmap or Template as a basic for project structure

Template Selection: what template we will during implementationRoadmap Select: Roadmaps that we would have available during implementationIndustry Selection: it’s apply to different industries (it will depend specific project)Country selection: Policies to change/lock (exclusion/inclusion list countries)Lock Business Blueprint: Lock change/editing blueprint

3. Project Team Members

a) Add users what I want (role/project)b) Authorizations to change information in projectc) Although you could add partners

4. System landscape (technical information)

Representation of the system and its logical component, representation SAP product, or nonSAP products, clients –System ID classification –Logical component is the mechanism to associate this project with real ERP/ECC system

a) System: logical componentb) Central object: it will ask you if you would like to save centrally in a specific location

system.c) IMG projects: allow you to associate the solution management with Project IMG in the

development system.d) Change request: assignation for transport request

5. Milestone

You might see all the milestone of your project, according to selected roadmaps

6. Organizational Units

Relate different organization into your project, organizational units affected by project

7. Project Standarda) Status values: basic project status valuesb) Keywords: create flexibility ability to categorize in few things in many ways. Define

anything is important in your project (P –Product–, R –Roadmaps–, D –Documents–)c) Document types: all documents available in solution Manager (all are marked by

default)

Project System Landscape

Per each project, all products and related DEV, QAS, PRD system need to be defined inProject AdministrationPrior to the definition of a project system landscape, products, systems and related RFCdestinations need to be created in System Landscape Maintenance transaction

Lesson summaryDescribe the main project preparation work packages and activitiesExplain the use and functionality of a central project administration toolDefine a project In the SAP Solution ManagerDefine a project system landscape

Lesson 2 – Roadmaps

This lesson will introduce you to the various roadmaps and the use of roadmaps in the context of the SAPSolution Manager for implementation. Methodology provided through Roadmaps:

ASAP Implementation RoadmapsASAP Implementation Roadmaps for SAP enterprise PortalASAP Implementation Roadmap for SAP Exchange infrastructureSolution Management RoadmapsGlobal Template RoadmapsUpgraded Roadmaps.

These methodologies will provide you some ideas about ASAP Methodology and its effectiveness toimplement projects. According on the nature of the project, you will choose the methodology that fits withyour project

As the project manager of the implementation team, you need to introduce your team to the ASAPmethodology you will be using to guide your project

Implementation Roadmap:

The implementation Roadmaps describes how to organize and run an implementation projectfrom a functional perspective. It proves the methodological framework for the task involved inthe implementation of a SAP SolutionThis image presents a graphical representation of our implementation project:

5 phases: Project Preparation, Business Blueprint, Realization, Final preparation, GoLive & SupportIt will show us the Deliverables, Milestones and Services provided during each phaseof the implementation project

The main idea of this lesson is to understand and navigate through roadmaps

Implementation Roadmap – Activities and Task by Phase

Phase 1- Project PreparationPhase 2 – Business BlueprintPhase 3 – RealizationPhase 4 – Final preparationPhase 5 – Go Live & Support

The main idea of this lesson is to understand and navigate through roadmaps.

Explore Roadmaps, see acceleratorsDepending on the phase you are working on you can filter

By role showing the relevance of persons by phase.Setting>Rules>by role

Search for accelerators. Go to> acceleratorsExample: search terms > “Project”Result: “Project Management” Plant3 double clickIt will take you to the place n the roadmaps where thatAccelerator lives

Accelerators are templates that can be reusable

Lesson Summary

Explain how SAP solutions manager uses roadmaps to guide implementation and operationsactivitiesUse roadmaps in the context of the SAP Solution Manager for implementationNavigate through the structure and content of roadmaps

Recommendations:

Take a look in the different roadmapsUnderstand the Accelerators that are integrated in each phaseRemember that the accelerators are templates that can be reusableRealize exercise 2: project preparation (Pag 59 in workbook) It will help you to:

Define basic project information: project language, project team membersAssign roadmaps as the guiding methodology for your projectsAssign logical components and related system landscapes information for your project

Realize exercise 3, project preparation (Pag 87 in workbook) It will help you to: Understand the synchronized use and content of the implementation and SolutionManagement RoadmapsNavigate through the roadmaps and search for acceleratorsDownload accelerators and upload project documentationSet status/notes to track project progress, add project members, and set keywords.

The lessons covered on this resume, you will find it on the book SAP Solution Manager :Implementation tools in Detail: (pages 37-95)

SAP Solution ManagerUnits 3 Implementation Tools in DetailLesson 3 – Business BlueprintGeneral Information

Lessons Objectives:Explain the Business Blueprint phaseCreate project documentationUse the message handling functionsGenerate the Business Blueprint Document

Business Blueprint

The purpose of this phase is to create the Business Blueprint, which is detailed documentation of thebusiness process requirements of the companyThe Business Blueprint provides a general understanding of how an enterprise’s business processesshould be mapped in one or more SAP Systems. The objective of the Business Blueprint is to document indetail the scope of business scenarios business processes, process steps, and the requirements of a SAPImplementation.A Business Blueprint consist of the following scenarios

Organizational UnitsMaster DataBusiness scenariosBusiness processesProcess steps

Remember always to use Roadmap, to see where you are and where to go, it provides you someideas of implementation

1st thing you have to do in an implementation project you have to define Organizational structure, align withSAP Data, Organizational codeAnother advantage, of the Planning of the Organizational structure, is to educate people on thismethodology (take advantages of the accelerators).The first step in this lesson is to create a Business Blueprint

1. Creation of Business Blueprint -Transaction SOLAR01-, it will take to your project previouslysaved)Select your project and confirm it on the top it will appear the name of project

Left side you will find, the items(structure):

Organizational UnitsMaster DataBusiness ScenariosInterface Scenarios

Right Side, Details:Item that you can highlight in the left, it will appear on the right.

(Depending which activity you want, if the roleyou choose)Business Blueprint>System role> you selectthe role you want to see

2. Go to Business Scenarios > Lead Opportunity Management (left side)the following sub-items will appear, by default these 3 categories will appear by scenario:

Organizational UnitsMaster DataBusiness Processes

Select Business ScenariosOnce you have selected it, in the left side you will see the Business scenarios that have beenpreviously created and in the right side you will see all the characteristic of the BusinessScenario (remember this it is in hierarchical order)

Characteristic/Tabs of a Business Scenario:a) Structureb) General Documentationc) Project Documentationd) Administratione) Transactionf) Issues/ménagesg) Graphich) End users rules

a) Structure: It defines the scenarios you have selected for a project:a) Add new scenarios processes and process steps.b) Adapt names for scenarios, business processes, and process task to suit

individual enterprisesc) Remove scenarios, business processes and process task from the project

structure:You can select the scenarios from the Business Processes Repository (BPR)*In the recorded session for demonstration purposes, a new scenario has beenadded by typing the name of the scenario and saved

b) General Documentation; provides the same function as the ProjectDocumentation tab. For implementation projects, the general documentation tabhas the limited function to display export, and sort documents: SAP ownsdocumentation

c) Project Documentation: You can use this tab to create, add, display, or deletespecific project documentation on individual structure items for theimplementation project. You can also display the document attributes or exportdocumentsBy choosing Settings>User Specific, you can specify if you want to display thedocumentation on the project documentation tab or in a new window

d) Administration: Here you can indicate the status of your project, example: startdate of blueprint and end date of blueprint: Although you can assign teammembers and keywords

e) Transaction: Here you will assign all the transaction codes that are associatedwith that stepNB: the transaction that is selected as “standard” it will the one lead transaction oressentially the one that will be executed, if we select to execute this transaction

f) Issues/Messages: It provides access to the creation of an issue or message intothe services area. You can create, change, and display messages, if problems inthe project documentation, configuration, or processing of test cases arise

g) Graphics: It provides a graphical format of the process flowh) End users Roles: it provides the tool to associate end users roles with this

particular process. To facilitate the flow of information to users and/or groups ofusers, the End User Role tab can be configured

Document Management (General documentation/Project Documentation):Central storage of all project documentation in SAP Knowledge Warehouse with the mainfocus on Business Blueprint and ConfigurationProvides function to create, edit, store, upload, and download documentationPredefined template/documents types are shipped with SAP Solution Manager:

Templates for scenario descriptions, diagrams, and installations guidesCustomer Input templates (CITs)Template for interfaces, forms and reports

Creation of project-specific documentation types (templates)Reporting features enable you to track and filter all documents

Management of Documents in Blueprint Phase

Once we have assigned the documents within Business Blueprint –Business Processes, Scenarios,Steps- We can generate the document Business BlueprintThe steps to print out the Business Blueprint document are the following:

1. Go to the main menu in the top and select Business Blueprint>Generate Blueprint Document2. Flag which graphic to include in the generated document (scenarios and/or Business

Processes) under the general tab3. Specify what Structure Elements and Documents to consider in the Business Blueprint

generation in the Scope Tab4. In the Display Options tab, which Structure Elements and Documents Attributes to include in

the Business Blueprint can be selected5. Enter the required data and choose Execute. All required documents are downloaded to the

destination chosen and a dialog appears6. Select Continue and Microsoft Word will start (a dialog box gives you information concerning a

macro that should be run in Microsoft Word7. In Word choose the menu Tools>Macro>Macros, then select the macro

SAP_BUSINESS_BLUEPRINT, from the list and choose run:The Blueprint document will now appear

Filters Two filter options are worth mentioning due to their potential time saving feature

To help locate elements in the BusinessBlueprint Structure in transactionSOLAR01 and SOLOAR02, the structurefilter is available, providing the user to seeonly those elements desired, based on:

ScopeStatusTeam MemberKeywordsEnd User Roles

From transaction SOLAR01 or SOLAR02:Select the filter icon in the top left corner of the Business Blueprint Structure windowSelect the desired filter attributeSelect the value of the attribute to filter on

As a result, only those elements which match the filter inputs will appear in the Business Blueprint StructureWindow

Lesson Summary

Explain the Business Blueprint phaseCreate project documentationGenerate the Business Blueprint Document

Recommendations

Execute exercises suggested in the e-book Pag 119-135The activities to realize include: Defining and documenting all Business; process requirements,functional and technical. IMG assignments and testUsing the scenarios proposed you can significantly reduce project implementation cost; at theend of phase a Business Blueprint document should be generate for approval.

SAP Solution ManagerUnits 3 Implementation Tools in DetailLesson 4 – RealizationGeneral InformationLesson Overview

This lesson explain how to use the SAP Solution Manager in the Realization phase, the purpose of thisphase is to implement business process requirement based on the Business Blueprint. The objective ofthe Realization phase are the final configuration of the system, robust functional and system testing,and the release of the system for production (live) operation

Lesson ObjectivesAfter completing this lesson you will be able to:

Use Solution Manager to configure the system bases upon the Blueprint RequirementUnderstand the concept of Customizing DistributionPlan, manage and conduct testing of the systemUnderstand the concept of BC sets

Practical Information, at this point your team has completed the Blueprint Phase of the Project and aComplete and signed-off Business Blueprint is available to all teams to guide the process of customizing ofthe system

RealizationThe objective of the Realization Phase is to implement business process requirements based on theBusiness Blueprint. Activities are focused on configuring the solution and testing the implemented solution.The objectives are final configuration of the systems, overall testing, and release of the system production(live) operation.

Before start the realization phase you have to comply with different prerequisites:The Business Blueprint has been created and approved;The development system is available.

The following Realization phase project task are supported by the SAP Solution Manager:ConfigurationCustomizing DistributionConsistency CheckSetup Project SystemsTest Organization

NB: If you do not define a good Business Blueprint, the work in your Realization phase will increase and atsome point you must come to redefine Business Blueprint

Graphical Structure of Solution Manager

NB: Customizing in the SAP Business means Business configuration through IMG, not confused withBusiness development

One of the advantages of the Realization phasethat it is possible to add additional structure to yourprojectYou should decide here, if you want to add in thisphase more structure or definitely to return tomodify it directly in the scopeYou can access the various Customizing toolsusing the SOLAR02 transaction. You can entertransactions to edit BC sets and the ImplementationGuide or transaction to edit BC sets and theImplementation Guide or transaction to Import Add-ons and maintain CATTs

When making changes to the configuration, thescenario-specific filter for the Business ProcessRepository (previously discussed in last lesson)allows one to see only those BOR elements whichare part of the Scenario/Roadmap configured for theselected project

Solution Manager

Customizing Client

DEV-ECC

Customizing Client

DEV CRM

Consultant / User

Customizing Team

Consultants are to helpcustomer to configuratetheir development system

Sol Man guide usduring Customizingare in thedevelopment system

Advantages of the configuration in Sol Man (transaction SOLAR02)In this transaction you will find out and the input data we entered in Business Blueprint:

You can create new BC2 Sets, assign themto a structure, view the content of assignedBC Sets, and delete assignments of BC setsthat are no longer required from the project inapplication system.You can activate one or more assigned BCSetsYou can view the setting configured by BCsets in the Implementation guide (IMG° andedit the system setting that could not beconfigured by BC Sets.You can assign CATTs to process steps andcall them to configure system settings or storepre-configuration.You can store documentation for individualconfiguration steps. You can assign existingdocumentation and create new documentation.You can also import Customizing contained inAdd-On transport to your system.You can specify the processing status and the person responsible for each object youassigned.

During this step you will see only the configuration structure, could be change in this phase and not toadd structure, start implementation, specificationThe tabs you will find are the following, very similar to the tabs presented in Business Blueprint:Normally here you will see all the information entered in Business Blueprint

1. Structure2. Gen Documentation3. Project Documentation4. Administration5. Transaction6. Configuration7. Development8. Test cases9. Issues

The differences here in the Realization phase is,for example:

Transaction: you will see here all transactionthat were added in the blueprintConfiguration: You will see all theconfiguration/customizing you have to do forthat particular Business Processes or BusinessProcesses step, although its status and theperson responsible of it. The tabs you will findhere are:

1. Type2. Logical Component3. Object4. Description5. Status6. Processing status7. Person Responsible

We can see here the flexibility of SOL Man to add new customizing, depending on the need of theproject

2 BC : Business Configuration

Business Configuration SetsSnapshots of customizing setting at a point time, if you do customizing create a BCs Sets, in order tocopy customizing data into another database:

Grouped according to logical, business management criteria of a unitFor Documentation, quality assurance and reuse purposesIndependent of the Original customizing tables/viewsAccessible across the system landscape

Advantages of BC Sets:Valuable additional Customizing Information (attributes)Simple consistency checks (Cross-Systems Viewer)Simplified re-use (Activation)Flexible adjustment of pre-defined Customizing (Variable activation)Quick availability of bug-fixes by upload and downloadIndependence from actual customizingSecure Import of Customizing (by separation from actual Customizing)Business-Oriented packaging of customizing

BC Sets Transaction

They can be uses for a group rollout,where the customizing settings, forexample are bundled by groupheadquarters and passed on in astructured way to its subsidiaries

Attributes in BC Sets:Standards (copy all files)

All field except key fields areselected in the Copy columnand have attribute standard.The table field value is copiedwithout confirmation when theBC se is activatedThe value can be changedmanually

Restricted Customizing (Not Changeable after activation)Certain Customizing must not be change by subsidiariesThis set of settings is defined by global headquartersSubsidiaries cannot change these settings in local system (repairs are possible)Fix attribute is only active in activation system

Flexible Customizing (Get Values at Activation)BC sets can only be created in a running systemOrg; Units in global and local systems may differOption to change these values during activation

BC Sets Types: OverviewSimple BC set

Most common, built from Customizing Activities of IMG structureIt takes data form IMG hierarchical from IMG structure

Hierarchical BC sets:Comprised of several BC setsSeveral BC set necessitated

Customizing Distribution – Typical usage ScenariosTypical Challenges/Usage Scenarios

Customizing of specific object should be synchronized across systemsExisting customizing of ERP should be reused in other systemsRedundant customizing activities within a Solution Landscape should be provides

Basic FunctionsEditor for Synchronization GroupsActivation of a Customizing Distribution ScenarioManual Customizing distributionActivation log and error-handling features

Distribution ScenariosDelta CustomizingInitial Customizing

If we have redundant customizing activities, we only do it once bye BC System (Customizing Dist)If I do customizing in my development system I have to record/duplicate those changes in targetsystem. You can do at that point in Solution Manager the replication of those changes or you can waituntil transportation request.BC Sets only replicate information containing Business configuration.When you create a synchronization group, youcan select synchronization and other customizingobjects using Synchronization Group EditorWhen you change customizing setting of an objectin the source system, Customizing Distributionbegins transferring the changes to the targetsystem. Customizing Distribution is performedonly between development systemsYou use Customizing Distribution to transfercustomizing changes made in a SAP ERPdevelopment system to other development systemin the system landscapeUsing Customizing Distribution, you can perform the following function on customizing setting in adevelopment landscape:

Initial distribution form a SAP ERP to a target systemTimed distributionAutomatic distribution after each transport release or customizing changeManual distribution in a transport request

Prerequisites for Customizing Distribution & Setting up Customizing Distribution

To set up Customizing Distribution, you need to :Select the synchronization group that should be activated for customizing distributionDetermine the logical systems for the source development systemDetermine the logical system for the target development systemDecide if Customizing should be distributed during customizing, after transport release; orperiodically at specified time

A synchronization object is a customizing object ina SAP component systemUsing the Synch group editor, you can definegroups of customizing objects, which you want toadjust with Customizing distribution to comparewith Customizing Scout. The editor has functionssuch as: create, edit, copy, delete and transport

A synchronization group can contain the followingobject:

Customizing objects that are predefined in thesystem as synchronization-relevant for a softwarecomponentCustomizing objects that you select by IMGactivityCustomizing objects whose table name yourmanually enterOther synchronization groups

the system list all the object you place in thesynchronization group in the right frame; they typecolumn indicates if it is a synchronization objectpredefined by SAPYou can now:

Insert existent synchronization group as subgroup Iyou synchronization group using Drag&Drop

Change the structure of the synchronization groupby moving object using drag&grop

Document the synchronization group withSynchronization group>change documentation

You have distributed customizing in the systemlandscape and want to check if the distribution wassuccessful. The customizing Distribution loggingprovides an overview of Successful and failedCustomizing Distribution. It reveals sources of errorin failed customizing distributions and can be usedto manually restart Customizing distributionYou can examine all Customizing Distribution logsand traces, you can display:

Log of a customizing distribution with itssystem messagesBusiness Configuration Sets that wereactivated for a customizing distributionBusiness Configuration Sets activation logsLogs of distribution-relevant procedures inthe SAP Solution Manager System

You can search for logs by the following selection criteria:Project for which customizing is distributedCustomizing distribution target systemTransport request or initial distributionTime restrictionsUser name

Other Development ActivitiesSolution Manager supports the implementation of other activities which include enhancements andcustomer developmentYou can put your own development and modificationin your implementation project for central access, inthe development tab

You can assign packages, programs,transactions, Internet services; BSPapplications and BSP extensions to thestructure elementsYou can go to workbench object (packages,programs, transactions, Internet services,BSP application and BSP extensions)You can assign transport request to thestructure elements in the Development tag.You can specify the processing status andthe person responsible for an assignments

Testing:

You organize test after you create a BusinessBlueprint and perform initial configuration inthe realization phaseThe fires task of test organization is to create atest planWhen you create a test plan, the system offersthis project structure as the basis for testplains. The system also provides all manualand automated test cases that you assign toprocesses or process task

Organize Testing Overview

Creating a Test PlanTesting Procedure

Creating an assign test cases in transaction Configuration (SOLAR02)Test organization/Test Plan Management (STWB82)Generation of project-specific test plans and test packagesAssignment of tester to test packages

Test executionAccessing tester-specific work listReading test cases and executing test in satellite systemTracking result in individual tester notes and creating services Desk messages, if requiredDetailed views of test progress and test resultsGraphics and reports for all test plans in a project

Test Monitoring & reporting (STWB_2)Detailed views of test progress and test resultsGraphic and report for all test plans in a project

Handling problem messagesHandling problems during testingDetailed analysis and prioritization of problems

You have created a project, completed the Business Blueprint and configuration phases, created testcases and want to test customizing.In Test Plan Management /Test Organization, you can:

Change, copy or delete test plansCombine test cases in test packages and assign then to tester.

You can changes test plans by putting new test cases, which have not yet been put in the projectstructure, into existing test plans, or by reorganizing the test cases.The Test Case tabbed pager serves as the central repository for all test cases assigns along the projectstructure. You can assign various types of test cases in this page. The test cases assigned here can beused as the default test organization values when you create test plans

Test Packages:

Test cases are collected for the tester in testpackages. A test package is base on a testplan.A test package is usually assigned to a tester.A test package is usually assigned to a tester.The assigned and releases test packages is inthe form of a work list.Test package assignment is client-specific

Multiple assignments of packages to testers and viceversa are possibleTesters can access their testing work list using thetransaction STWB_WORKTesters can create test notes to provide details onresults as well as Service desk messages when a testcannot be executedAn overview of the test progress appears. The leftcolumn contains information about the test case andthe right column contains the test statusYou can analyze the status for a single test plan ormultiple test plans. The status of a test plan in usuallythe result of a particular testYou obtain an up-to-date status analysis of all the test packages in the selected test plan:

You can send the status analysis with comment through the Office mail systemYou can use general list functions to further analyze the list, for example:

Pass the data to a spreadsheet programExport the data to a test processing program,Graphically displays the result

Problems messages created by testers are visible and can be displayedLesson SummaryYou should now be able to:

Use solution manager to configure the system based upon the Blueprint RequirementsUnderstand the concept of Customizing DistributionPlan, manage and conduct testing of the systemUnderstand the concept of BC Sets.

RecommendationExecute exercises suggested in the e-book Pag 165-186The benefits of the exercises are:

From the SAP solution Manager, access the project IMG in the ERP development systemand perform configuration for a selected IMG activityCreate a BC Set to cluster customizing in a process-specific contextCreate a configuration-specific issue using the message handling featuresPrepare for testing by creating test cases along the project scopePrepare and organize integration test 1 and 2 by creating test plans, test packages andassigning responsible testers.Perform test in your assigned test package using the prepares test cases; track the statusand document the test results:Monitor testing progress with the Status Info System

Once the Business Blueprint is signed off, phase 3, Realization, proceeds with configuring the relatedsystem landscape and performing development work to meet the defined business processrequirement. Upon completion, a rigorous testing process must be organized, executed anddocumented to validate system performance

Creating Test Packages Perform Testing

Monitor Test Progress

SAP Solution ManagerUnits 3 Implementation Tools in DetailLesson 5 - E-Learning

General Information

Lesson OverviewThis lesson describes the benefits and use of Learning Maps within Solution Manager

Lesson ObjectivesExplain how E-Learning utilizes simulations and Learning Map to provide end-user training.Create a Learning Map and distribute it to end-users

Business example: During Realization material are been developed for end-user training. Thosematerials must be made available to the people who need it using the E-Learning functionality inSolution ManagerE-Learning Tools:

Changes and Implementation of new functionality requires training of the different partiesinvolved (e.g. end users)

Integration of new components / Business scenariosChanges as part of continuous improvementMaintenance (support packages)In-house developmentsUpgrade

Ways of DeliveringClassroom trainingE-LearningLearning by doing

End-user training is one of the key cost factors in any SAP implementation or Upgrade project. SAPprovides the tools to reduce cost:

SAP Tutor, allows the recording, editing and playback of interactive simulations in the SAPEnvironment.Learning Map, is a solution manager makes the learning content (SAP Tutor simulations, worddocuments, etc), centrally available to end-users

Learning MapsA learning map can be mapped to every process step in the implementation/upgrade which requiresend-user training: Learning Maps are created using the following steps

1. In the Solution Manager system, execute transaction SOLAR022. Select process steps in the Process Structure and add training materials3. Add or change attributes of the training material, such as title; owner and length of duration4. Add relevant jobs or organizational units to process steps, using the End-User Roles tab5. Go to transaction SOLAR_LEARNING_MAP and create a new Learning Map for the project6. Create a Learning Map Header7. Assign Roles to the Learning Map to link users to the materials8. Create the Learning Map structure9. Test display of the Learning Map10. Distributes to User

With each Learning Map, users have the ability to leave feedback, this feedback can be viewed fromSOLAR_LEARNING_MAP; Select a Learning Map and click the Analysis button.

Lesson SummaryYou should now be able to:

Explain how E-Learning utilizes simulations and Learning Maps to provide end-user trainingCreate a Learning Map and distribute it to end users

During the Realization phase, end-user training material are being created, you want to organize it tothat the end-users can easily access the material whey they need them

RecommendationExecute exercises suggested in the e-book Pag 183-186After completing the exercises, you will be able to: Create a Learning Map, Assign Roles to theLearning Map and Test display of the learning Map in Web Browse

SAP Solution ManagerUnits 3 Implementation Tools in DetailLesson 6 – Reporting and Other Features

General Information

Lesson OverviewThis lesson explains how to execute standard reports for all facets of the implementation project; it alsodescribes the use of other key transaction in the Realization phase

Lesson ObjectivesExecute standard report for all facets of the implementation projectIdentify other useful Solution Manager tools

The project team will need to understand other features available in solution manager, such asreporting tools to use for various reason throughout the projectOverview of Other Tool Features:

ReportingHand-over to Solution Manager – OperationsOther transaction that are not directly accessible from the role menu provide access to:

Profile generator: SOLAR_PFCGABAP Workbench: SOLAR_SE80Data Migration Workbench: Solar-SXDA

Reporting

You can save information about a project by phaseor project activity, example: status, deadlines andteam membersThe more details you record the more projectanalysis options there are, you can analyze aproject, a project view (only for customizingprojects), or several project simultaneously

Project analyze comprises the following programs:Business Blueprint

Administration: Analysis of administrativeinformation structures by general statusanalysis and wordlist, which can be assigned toone or more project memberAssignment: Analysis of assignment in the project structure, which can be documentation (generalor project documentation) and transaction that were delivered or added during the project

ConfigurationAnalysis is analogous to the Business Blueprint phase, where you can also analyze configurationobjects (such as BC Sets, CATTs, and IMG activities), test cases and problem messages withassignments. You can also perform cross-system project IMG analyses locally in componentsystems

Test Organization:Analysis of test plans (individually or collectively)

You can run a report about the problem messagescreated and monitor their statusFor example, you can cover the following use scenarios:

Analysis of problem messages with status as OpenAnalysis of problem messages created by specificuserCheck the processing status of all messages withpriority as Very High

The project analysis and analysis result displays options are very flexible. You can use the selectioncriteria to restrict the scope of the analysis. You can also specify the presentation of the analysisresults. You can create standard analyses and save them as selection variantsYou can use the following analyses in project analysis bases on the selection criteria you choose:

Project information, status information and documentation type analysesProgress Monitoring, for example, by linking various status information, such as project teammembers and a given status, or bye aggregating project informationGeneral analysis, for example, daily analysesYou can restrict analysis to one or more projects (bases on the project type)

Reporting – RecommendationsUse administration report to track progress of the different Project phases and export to Excel/MsProjectUse assignment report, especially for documents messages to get overview, on all availabledocument/messagesAdapt provided report variants to your project-specific need

You can go to project analysis in two ways:Cross-project and phase: Call the transaction, project AnalysisProject-Specific: you can perform phase-specific analyses for a selected project in the BusinessBlueprint and configuration transactions. Chose Environment>Project Analyses and the desiredprogram type

Lesson Summary, you should now be able to:Execute standard report for all facets of the implementation projectIdentify other useful Solution Manager tools

Unit Summary, you should now be able to:Describes the main project preparation work packagesExplain the use and functionality of a central project administration toolDefine a project in the SAP Solution ManagerDefine a project system landscapeExplain how SAO Solution Manager uses roadmaps to guide implementation and operationactivitiesUse roadmaps in the context of the SAP Solution Manager for ImplementationNavigate through the structure and content of roadmapsDescribe the project-independent use of roadmapsExplain the Business Blueprint PhaseCreate project documentationUse the message handling functionGenerate the Business Blueprint document;Use Solution Manager to configure the system bases upon the Blueprint RequirementsUnderstand the concept of Customizing DistributionPlan, manage and conduct testing of the systemUnderstand the concept of BC sets

Reporting – Search for Messages

Understand the concept of BC sets.Explain how E-Learning utilizes simulation and Learning Maps to provide end-user trainingCreate a Learning Map and distribute it to end-UsersExecute standard report for all facets of the implementation projectIdentify other useful Solution Manager tools

RecommendationTest your knowledge with questions proposed in the pages 195-197At this point you will be comfortable navigating and exploring Solution ManagerRemember always roadmaps to guide you during implementation process:

SAP Solution ManagerUnits 4 Managing Project – Beyond ImplementationGeneral Information

Unit objectivesDescribe the global template/rollout approachUse the SAP Solution Manager in a local rollout projectExplain the global features of templatesExplain the phases of an upgrade projectExplain how the SAP Solution Manager can support the different phasesWhich content is available for upgrade projects

Global Template/Rollout ApproachLesson Overview

This lesson describes the global template/rollout approachUse the SAP Solution Manager in a local rollout projectExplain the global features of templates

It is possible that any individual project may become the template for other entities within youorganization. Your team needs to have an understanding of global templates. This template may bedistributed among the various subsidiaries of your organization for reuse and can be further customizedfor projects.

Global Templates/Rollout ApproachThe subsidiary project may typically contain element takenfrom the global project and additional local element

Using Templates as a Customer:You can create a template and use it in one ormore further implementation project as thebasis of their Business BlueprintYou can create a template in one system andtransport it into other systems as the basis forthe Business Blueprint of other projects.

Using Templates as a Partner:You can create templates and deliver them as partner templates for customer projectsYou can base new templates on any other template, whether delivered by SAP or createdyourself

Global Template Approach

In global rollout scenarios, you may define a globaltemplate at headquarters, and place scenarios,Blueprint document and configuration in the templateYou can specify the parts of the template that arerelevant to subsidiaries and to what extent they canchange the template in rollout projects.You can transport the centrally defined globaltemplate to the subsidiaries

Global templates and Local Implementation ProjectsThe process of setting up and using templates in projectinvolves two or more individual project: the firs we shallrefer to as the master project

Global Program Set Up (Project Preparation)Create a master project: This must be of project typetemplate since this will allow the packaging of re-useelementsCreate the required number of templatesSelect standard scenarios as a starting point to buildbusiness scenarios in the master project, in the sameway as for a normal project

Global Business BlueprintDetail standard scenario to customer-specific solution structureAssign templates at the scenario level of the customer-specific solution structureSet global attributes to determine global/standard/harmonized/local ProcessesDescribe global business and technical requirements

Global RealizationConfigure the master project in the context of a global templateAssign related IMG areas along the customer-specific solution structureBC sets are particularly useful for this type of useAssign global customer development (reports) in the Transaction Tabbed pageRecord sample or master data as CATTs and assign in the Configuration Or TEST Casetabbed pageCreate standard test cases for reuse at the rollout site

Reuse of templates at Local Rollout Site

Project preparationCreate a local “roll-out” project; this can beeither an implementation type project or catitself be a template type project if you mayneed to re-use sections of this project in itsown rightSelect one or multiple templates and relatescenarios in the Scope tabbed pager

Business BlueprintThe contents of the templates which havebeen attached to the “roll-out” project appearas element of the project structureProcesses defined as global attributes within the template are adopted wholesale with nochangesAdapt harmonized and local processes to local-specific requirementsDocument local-specific requirement of harmonized or local processesAdd further local-specific structure elements as required, and document

RealizationApply template-specific customizing for standard processesPerform final configuration based on local-specific requirementsReuse master data templates recorded in the template contextConsider global customer developments assigned in the transaction tabbed pageReuse standard test cases to test standard processes and use as templates to create testcases for local-specific requirements

Global Features of templatesDefine the global template at the Head officeCreate one or more templates for the templateproject in Project AdministrationSelect Global Rollout Functionality is Active in theTemplate tabbed page

Releasing a template will create a template versionassembling a transport related package including:

Project standard of template projectScenarios and related assignments

When a template is first created in the Project Administration transaction, it has a visibility of private.Templates which are marked as private are available for building but not available for re-use in otherprojects

For each assigned scenario, you can specify if eachelement should be obligatory, changeable, or notchangeable within the template for subsidiaries

The Global Attribute can be set at any structure elementlevel: scenario, business process or process step

To pass the global attributes from one structure elementto its sub-nodes, select it and choose Pass On GlobalAttributeTo prevent inheritance of the Global Attribute, choose theempty row from the possible entries help for the GlobalAttribute column, at scenario level

Assign BC Sets, IMG activities, and test cases to projectstructure elements in the configuration transaction

Template type projects use both the GeneralDocumentation and the Project Documentation tabbedpages. Documents stored as Project Documents apply tothe specific project (as a working project) on. Documentsstores as General documents from part of the template,and may be adopted and re-used by the “rollout” projects

Project Preparation

Create a local rollout project (usual type: implementation)Select one or multiple templates and related scenarios inthe Scope tabbed page. You can restrict your selectionand do not have to re-use all scenarios in a chosentemplate. You can only choose from templates whichhave been made available for public visibility in the“master” project.

Global Features –Assign Templates

Global Features –Assign Global Attributes

Global Features – Reuse in Rollout Project (1)

Business BlueprintAdapt harmonized and local processes to local-specificrequirements (such as enhance process scope)Document local-specific requirements or harmonized/localprocesses

Documentation in the General Documentation of a tab of arollout project has been inherited as part of the template. Thistype of documentation may be adopted for use within the rolloutproject, where it will appear as Project Documentation.

RealizationUse the local-specific installation guide to facilitate systemset upApply template-specific customizing for standard processesPerform final configuration (delta customizing) based on local specific requirementReuse master data samples recorded in the template contextConsider global customer development assigned in the Transaction tabbed pageReuse standard test cases (manual test cases or CATTs) to test standard processes and use astemplate to create test cases for local-specific requirements

The value you give to the global attribute of a structure elementcan lock it against changes in the rollout project, or allow it to bechanged wholly or in part

For the most recent information, please refer to the online helpdocumentation for your release of SAP Solution Manager

Lesson SummaryYou should be able to:

Describe the global template/rollout approachUse the SAP Solution Manager in a local rollout projectExplain the global features of templates

Global Features – Reuse in Rollout Project (2)

Lesson: Use in Upgrade ProjectsLesson OverviewThis lesson will discuss how Solution Manager can be used to plan for and carry out an upgrade Project

Lesson ObjectivesAfter completing this lesson, you will be able to:

Explain the phases of an upgrade projectExplain how the SAP Solution Manager can support the different phasesWhich content is available for Upgrade projects

Your company’s productive SAP landscape will reach it s end of maintenance in the near future. Thecompany needs to begin planning for the upgrade

Upgrades with solution Manager

In every project, costs and unknowns are issues. Using SAP Solution Manager in the upgrade projectcan help control those cost and limit the unknowns

Upgrade Support – Upgrade Roadmap

Upgrade Cost Driver Process in Detail

SAP Upgrade Roadmap at a Glance

As with an Implementation Projects, it is possible touse predefined templates for the upgrade RoadmapAll functionality and features available duringImplementation Projects are also available in theUpgrade Projects, such as:

Filter and user-specific settingFlexible search and print featuresDownload of project plan template in HTML orMS Project formatCentral status and issue trackingAssign and monitor activities of responsibleproject team memberStorage of project document and flexible keywordsearch

When to use Which Upgrade Roadmap

SAP Upgrade Roadmap – Top 10 Accelerators

SAP Upgrade Roadmap – Benefits in Detail

SAP Upgrade Roadmap Version 2.0

Upgrade Support Tools

As with Implementation Project, Upgrade projects follow the ASAP Methodology, but with unique taskdesigned to deal with the issues of upgrades, such as:

Current Technical status of the systemSystem ReleaseDatabase Version and pathAdd-Ons and Support Package level

Identifying core business processesIdentifying customer development and interfaces

Upgrade Project – Project preparation

Upgrade Project – Business Blueprint –

Upgrade Features – Business Blueprint –

Upgrade Features – Realization –

Upgrade Project – Realization –

Upgrade Project – Testing –

Upgrade Project – Final –

Lesson SummaryExplain the phases of an upgrade projectExplain how the SAP Solution Manager can support the different phasesWhich content is available for upgrade projects

Unit SummaryDescribe the global template/rollout approachUse the SAP Solution Manager in a local rollout projectExplain the global features of templatesExplain the phases of an upgrade projectExplain how the SAP Solution Manager can support the different phasesWhich content is available for upgrade project

RecommendationTest your knowledge with questions proposed in the pages 229-230

Upgrade Project – Benefits –

SAP Solution Manager

UnitsUnit 5 – Use in OperationsUnit 6 – Cross – Usage ScenariosUnit 7 – Installation and Configuration Overview

General InformationUnit 5 – Use in OperationsUnit Overview

This unit introduces participants to the functions delivered with the SAP Solution Manager to manage,support, and optimizes the productive environment. The unit focuses on the following key functions foroperations: Services and Service Delivery Solution/Business Process Monitoring and the SP SolutionManager Support DeskObjectives: Describe the concept of Solution Monitoring and its componentsOne of the advantages of implementing a Solution Manager system is that it can fulfill the role of acentral monitoring and reporting system. From the technical perspective, basis administrators canmonitor system and their component in Solution Manager. From a business perspective, functionalteam can use business process monitoring functionality to ensure the flow of business processes

Solution Monitoring, the goal is:Provide a central point of access to all data relevant for monitoringProvide a disciplined, proactive methodology and procedures used to ensure that adequatelevels of service are delivered to all IT users in accordance with business priorities and atacceptable cost

Solution Manager is:Business-Process OrientedSoftware solution landscape OrientedConfigurable, linked to expert analysis and administration tools.Open and extensible covering all software components in the IT landscape from R/3 to thenewest SAP product releases and non-SAP Products

Solution Monitoring is comprised of the followingmonitoring and reporting tools for ABAP-basedcomponents:

Early Watch Alert and Service Level ReportingProvides Weekly evaluation of system statusand performanceWeekly or Monthly reporting on SLAs for theinvolved system and Business Processes

System Monitoring and AdministrationTechnical real-time monitoring of systemSystem-related task with integrated andautomated log

Business Process and Interface MonitoringReal-time monitoring of business processesbased on the CCMS infrastructureCovers all technical and business application-specific functions required for a smooth andreliable flow of business process

For Java-based components, Solution Manager Diagnostic provides:Monitoring and analysis of Java component and applications

Monitoring data of Java Components is passed to Solution Manager to be include in earlywatch and SL reportsAnalysis of Java components for troubleshooting using SMDDeeper analysis of Java applications is possible using Wily Introscope

Solution Monitoring

System MonitoringGoals of System Monitoring

Financial saving due to reduced probability of system downtime or business process interruptions andovertime costsImprovement in motivation of IT staffHigher end-user satisfaction

Realization within Solution Manager:

The system monitoring in the SAP Sol Man uses the CCMS (transaction RZ20) architecture; This meansthat systems alerts are passed to the SAP Sol Man via RFC connectionsAlerts thresholds are centrally managed in the Solution Manager system. Upon saving, they are transferredto the appropriate Satellite system via RFC

Business Process Management and Monitoring

The overall concept of Business Process Management is becoming ever more importantComplex business processes that are distributed across various systems and software componentsin a complex solution landscapeDifferent and various application errors logs on different software component have to be monitoredfor a distributed business processThe need of a particular system component for a business process is not necessarily obvious andmust be documentedData transfer between different system using various interface techniques must be monitored

Definition of Business Process MonitoringBusiness Process Monitoring is the proactive and process-oriented monitoring of a company’s corebusiness ProcessesIt include the observation of all technical and application-related function that are required for asmooth and reliable flow of the core business processesIt comprises detailed procedures for error handling and problem resolution and precise definition ofcontact persons and escalation paths

Lesson SummaryYou should now be able to describe the concept of Solution Monitoring and its components

RecommendationsTest your knowledge (fill in the blanks to complete the sentence)1. Both System Monitoring and Business Process Monitoring are based on the ___________________

architecture for real-times alerts on satellite systems.

Answer: Computer Center Management System or CCMS

Solution Monitoring

Units 6 Cross – Usage Scenarios

Unit 6 –Overview (after completing this unit you will be able to)Understand the service infrastructure that can be provided by the SAP Sol ManExplain the functions of the SAP Solutions Manager Service Desk

Lessons:Services DeliveryService Desk

Lessons Services DeliveryThis lesson describes the service infrastructure that can be provided by the SAP Sol ManAfter completing this lesson, you will be able to understand the service infrastructure that can beprovided by the SAP Sol Man

You have completed the implementation of the solution and are ready to go live with production. Thebusiness process and system information should be communicated to the Operations/Support teams,who are responsible for the productive environment;

The SAP Sol Man is the central navigation platformfor key activities in operationsThe SAP Sol Man can monitor SAP solutionsSeveral systems can be grouped together as asolution landscape. Access to this landscape can berestrictedThere is a remote connection to SAP, which you canuse for service deliver or expert help from SAPActivities Global Support

As a technical infrastructure the SAP Sol Man has various components:

Operations – Point of access to SAP Support services,including Remote services, On-site Services, Self-services, and Best Practice documents; Based on theconfiguration of the Solution, recommendations forthese services are triggered dynamically

Solution Monitoring – Solution Monitoring involvessystems monitoring, business process monitoring, andservice-level management to help monitor andadminister the entire SAP Solution

Support – Offers a complete infrastructure to organizeand operate a solution-wide support organization at thecustomer’s site

Solution Landscapes in the SAP Sol Man

SAP Sol Man –Functions and Engines

Service Infrastructure The objective of the SAP Sol Man is to combine allaspects of SAP Service and Support Offering (service,message handling, tools, knowledge products) in acentral point and facilitate the deliveryThe infrastructure of the Sol Man strategy includes theSAP Service Marketplace. There are several scenarioin which this infrastructure can be used, such as:

Self ServicesRemote ServicesOn-site ServicesSearch for Information or Services

An example of a Service delivery scenario with the SAPsolution manager is the Early Watch Alert/ SAP earlywatch check

The satellite system of the solution landscaperegularly report Early Watch Alert data to the centralsolution manager system.EarlyWatch data show the technical status ofsystems and provides information such as top loadtransaction

After maintaining the systems and businessprocesses, the SAP Sol Man automaticallyproposes Services and Best Practices to implementand operate the SAP solutionThe “Safeguarding” program covers the technicalaspect of overall risk management during the entirelife-cycle of the solution.

Lesson SummaryYou should now be able to understand the service infrastructure that can be provided by the SAP Sol Man

Lesson: Service Desk

Lessons Services DeskThis lesson will help you understand the function of the SAP Solution Manager Service DeskAfter completing this lesson you will be able to explain the functions of the SAP Sol Man Manager

You are the project manager of the development team; you have decided to implement the SAP SolMan, which enables the creation of a SAP Service desk, an efficient internal and external supportorganization. You team need to create a SAP Service Des, which ensure that the solution Managementcost of your organization is significantly reduced

Process & Functions

The SAP Solution Manager enables collaboration fromend-user support to SAP back-offices resources; TheSAP Service Desk lower your solution management costby setting up an efficient internal and external supportorganization.All users can directly contact their support unit from withintheir daily work environment

The support employee can access this data and useadvance tools such as:

SAP Notes SearchSAP Notes assistantWorkflow and e-mail notificationMicrosoft Netmeeting for application sharingInterface to SAP Service Marketplace to send Support Notifications to SAP Active Global Support

SAP has enlarged the SAPRouter interface so that Customer Service Desk employees and SAP ActiveGlobal Support employees can view and en-user’s desktop or front-end installations while resolving anissue, for example, to test and application directly from a specific client

Service Desk-FunctionsCustomer internal message handling (support messages)

Messages created within the user’s work environmentAutomatic collection of system and context dataThird Party Message Interface

Manage SAP Notes efficientlyIntegrated SAP Notes Search through the SAP Service MarketplaceImplement SAP Notes automatically with the SAP Note assistant

Customer Solution DatabaseBuild up your own solution database

SAP Support IntegrationSend support messages to SAPReceive status updates and solution within Service Desk

SAP Remote Support IntegrationMicrosoft Netmeeting for application sharing between end users, SAP Sol Man powerusers, and SAP Support back office experts

Basic Service Desk configuration on the SAP Sol Man running on SAP Netweaver 2004s:Create problem messagesSearch for SAP NotesSend Error messages to SAPReceive an answer from SAPImplement SAP Notes with the SAP Note AssistantBasic Functions that are delivered ready-to-run

Lesson SummaryYou should now be able to explain the functions of the SAP Solution Manager Service Desk

Unit SummaryYou should now be able to:

Understand the service infrastructure that can be provided by the SAP Solution ManagerExplain the Functions of the SAP Solution Manager Service Desk

RecommendationTest your knowledge with questions proposed in the pages 255-256; 259-260

Unit 7 – Installation and Configuration OverviewUnit 7 Overview

This unit provides an overview of the installation process for the SAP Solution Manager, includinghardware and software requirement and basic systems configurations requirements:

Unit Objectives:Define the software requirement to install SAP Sol ManIdentify the hardware requirement to install SAP Sol ManDescribe the Installation procedure for the SAP Solution ManagerExplain the basic procedure to define a Project System LandscapeLearn where to configure Issue Management and Service Desk for message handling for the SAPSol ManLearn about Test Workbench settingUnderstand how to use knowledge WarehouseUtilize the different roles delivered with SAP Sol ManDescribe the underlying authorization concept for SAP Sol Man

Lessons:Hardware and software RequirementsInstallation ProceduresConfiguration ProcedureRoles and authorization Concept

Lessons Services DeliveryThis lesson describes the software requirements to install SAP Solution ManagerAfter completing this lesson, you will be able to define the software and hardware requirements toinstall SAP Solution Manager

You are the project manager of the development team, your team need to install the SAP SolutionManager. To do this, you firs need to understand the hardware and the software requirements

Software RequirementSAP Solution Manager 4.0

Web Application server/WAS 7.àà ABAP and JavaGenerally, it is recommended by SAP that the most recent Support Package attack and Kernelpatch are installed for SAP Sol ManThe SAP Solution Manager should be installed on a stand-alone SAP Web Application Server(WAS) 7.0 system with both ABAP and JAVA instances

Software RequirementSAP Solution Manager 4.0The SAP Sol Man requires a separate SAP Web Application Server but not necessarily separate hardware;hardware can be shared to reduce costs of the solution

Hardware Requirement, such as networkbandwidth, physical memory, CPU power and I/OCapacity, are influenced by both business andtechnological requirements, such as:

The number of concurrent SAP Sol Man usersThe scenarios that will be used within theSolution Manager System, such as: ServiceDesk, System Monitoring, solution Managerimplementation, etcThe load placed on the network by the variousSolution Manager scenarios

Satellite System’s Requirements are valid for the SAPSolution Manager for Implementation only

It is recommended that you always use the most recentSupport Packages in your Satellite System

The status of the Support Package in componentsystems should be of a sufficient level to support theSAP Solution Manager implementation Feature

Lesson SummaryYou should now be able to define the Software and the Hardware requirements to install SAP SolutionManager

Lessons Installation ProceduresThis lesson will help you understand the installation procedure for the SAP Solution ManagerAfter completing this lesson, you will be able to describe the installation procedure for the SAP SolMan

Installation ProcessThe following adds-Ons are relevant for use in operation:

Solution Manager Tool (ST 400)Support Services (ST-SER 700_2005_2)

The following Content Add-On is relevant for Implementation and Upgrade projectImplementation content (ST-ICO 150_700)

The SAP Sol Man is installed into the NW2004S SR1 system as an Add-On using the transaction Saint.

Follow the installation procedure of the SAP SolMan as described in the installation guideConfiguration of scenarios within Sol Man requiresadditional steps which are outlined in SAP Notesbut not addressed in the Sol Man IMG.

SAP recommends reading all SAP Notes prior tobeginning the installation. When implementingscenarios in the Sol Man and the Satellite Systems,it is very important to reference all relevant OSSnotes for that scenario. Often there are steps whichare required that are only specified in the OSSNotes and not in the IMG

Lesson SummaryYou should now be able to Describe the installation procedure for the SAP Sol Man

Lessons: Configuration ProcedureThis lesson describes the basic procedures to define a project System Landscape. It explain how toconfigure issue management for the SAP Sol ManAfter completing this lesson, you will be able to

Explain the basic procedure to define a Project System LandscapeLearn where to configure Issue Management and Service Desk for Message handling forthe SAP Sol ManLearn about Test Workbench settingUnderstand how to use knowledge Warehouse

You are the project manager of the development team. You need to install the SAP Sol Man, to do thisyou and the team need to understand the configuration requirements to install the SAP Sol Man

Working RFC connections to component system are aprerequisite for several key solutions Manager functions inimplementation, for example, Customizing Synchronization

The required RFC destinations for component systems aregenerated centrally with the SAP Sol Man

Procedure to Define a Project SystemCollect system data of the satellite systemwhich are in the transport domain wherethe SAP Sol Man resides or are registeredwith the SLD used by Sol Man(SMSY_SETUP)Add/define other satellite system thatshould be part of the project systemlandscape but not include in the sametransport domain or the SLD (SMSY)Generate required RFC destinations(SMSY)Define product/product version for non-SAPproducts (SMSY)Define additional logical components (ifrequired) for the project system landscape(SMSY)Assign logical components to a projectsystem landscape (SMSY)

Technical settings are required to collect system data for the Solution Manager system LandscapeChoose the source for the automatic data transferTo access the System Landscape DirectoryChoose the Schedule Automatic Data transferEnter the start timeSave

The system copies your data into the initial screen. The system logs each data transfer

Logical System

If data source is set to SLD, most settings areautomatically identified such as message server, SID,clients

You cannot automatically delete determined systemsor automatically delete determine system data, butyou can add to this dataManually created systems are also refreshedautomatically

For those systems not registered in the SLD or part ofthe transport group of the Sol Man System, createentries for the remaining system

Definitions:Logical System – A system/client combination ofa main instance in a system group (projectsystem landscape, solution landscape)System Role – Assignment of a system/clientcombination for a specific purpose in a systemgroup such as DEV, QAS, PRD

Definition of a Logical System

Functioning RFC Connections to component system are aprerequisite for several key Solution Manager functions,such as Customizing Sycnhronization:

Select transaction SMSY in the Edit modedChoose the ABAP-based main instance of thesystem for which you want to generate RFCconecctions in the left frameChoose a client in the Client tabChoose the Generate RFC Destination buttonChoose the type(s) of the RFC connections in thedialog boxChoose Generate RFC Destinations

You cannot regenerate existen FRC connection from theSol Man, but the exisitein connection can be reused byselecting an empty RFC field and preseign F4

Definitions:Product – SAP component are considere proudctsuch as SAP R/3, SAP NetWeaver, SAP CRMand SAP APOProduct Version – Each product has multiplerelease versions, such as CRM 4.0 and CRM 5.0Main Instance – Describres a physicalindependen instande of a product, such as CRMServer or CRM IPC

There should be one ABAP main instance per system forABAP-bases SAP proudcutes

You can flag your products as Active or Inactive. To be able to flag a product as Active you need to defineat least one product versionYou can create non-SAP prouduct that you will implement to document all the components of your landscape

Definition:Logical Component – Reflects an actual productversion/main instance combination defining anumber of logical system assigned to system rolesin a project system landscape.

Logical system must be assigned to their roles within alogical components in SMSYaddition logical component can reflect multiple instances forthe same product

For each product landscape, one logical component ispredefinedLogical component and related product for third partyproduct should be created separately

Define system landscape for a project:Select logical components and product versionRepeat for each logical component to be added tothe system landscape of the project

If requireed, create additional logical component to reflectmultiple instance of a SAP component or third party product

Definition of Product/Main instances

Define Logical Components

Project-Specific Assignment of System Landscape

Issue Tracking

Issue Management can be used for the implementation and operations functions of the SAP SolutionManager. In both Cases, you need to decide the system that will be your central system for messages

Procedure – Configuring Issue Management:Call transaction SPROChoose SAP Reference IMG (F5)Choose SAP Solution Manager Implementation Guide>SAP Solution Manager

To configure Issue Management, the following path under the above mentioned IMG location must beconfigured:

Basic SettingsScenario-Specific Settings

General settingImplementationOperation>Issue Tracking to configure automatic notificationsService Desk> General Setting to define message types

For message handling during testing, you need to set additional parameter in transaction STWB-SET

Execute IMG activity Define Message TypeConfigure Message Type slF1 to adapt topics(subject area) or priority to project-specific needsCheck the field Status profile, which should beblank.

System Landscape Maintenance – Key Terms

Test Workbench:

To use the SAP Sol Man for testing, the TestWorkbench should be initialized

Procedure - configuring Test Workbench:Call transaction STWB_SETChoose Office SystemChose ChangeSelect LocalSave and return to selection screenChoose messagingAccept or change the message template usedas the standard for all messages during testingSave

Knowledge WarehouseUser definition to access Knowledge WarehouseModification of Content Server ServiceCreate project-specific document folder in KWwhile creating a project with the SAP Sol Man

Documents in the SAP Sol Man are stored in the SAPKnowledge warehouseThe SAP Knowledge Warehouse is integrated intoWeb Application Server as of WAS 6.20SAP recommends that a trusted connection be used tolink the Sol Man and the Knowledge WarehouseSystem

Documentation stored in KW should be stored in a specific context that is determined by:Language, such as ENEnhancements, such as /KWCUST/Release Enhancements, such as 6.20In SOLAR01/02, you can identify the KW context in you enter context_info in the command list

Project documentation is stored in a project-specific folder such as TRAINXXGeneral documentation is stored in the Folder SOLAR00The templates delivered and created by SAP for document

Lesson SummaryYou should now be able to

Explain the basic procedures to define a Project System LandscapeLearn where to configure Issue Management and Service Desk for message handling for the SAPSol ManLearn about Test Workbench settingsUnderstand how to use Knowledge Warehouse

Test Workbench Settings

Solution Manager and Knowledge Warehouse Setting

Lessons: Roles and Authorization ConceptThis lesson describes the various implementation roles in the SAP Sol Man and explain theauthorization of roles in the SAP Sol ManAfter completing this lesson, you will be able to utilize the different roles delivered with SAP SolMan and to describe the underlying authorization concept for SAP Sol Man

While trying to understand the toolset, your team discovers that the SAP Sol Man ships with variousimplementation roles. These roles can be used by project manager to log on the implementation project byusing the roles and authorizations assigned to them and work through their specific project tasks. Youdecide to implement the SAP Sol Man for the project Manager role. You need to grand full authorization toProject Managers for their functions or Transactions

RolesVarious implementation roles are delivered with theSAP Sol Man. Project members can log on to theimplementation project using the roles andauthorizations assigned to them and work through theirspecific project taskthe authorization concept for the SAP Sol Man ispredefined for the following roles:

Project ManagerApplication ConsultantDevelopment ConsultantTechnical ConsultantTraining ConsultantMethod Consultant

Each Roles comprises various implementation projecttask typical to the roleThey key task of each predefined role is describes inmore detail in the following topics

TaskProject manager are responsible for therealization of desired project result and dailyproject management. They anticipate deviationsfrom the project direction and promptly takenecessary corrective measure. Project managershould also understand the integration of businessprocesses within the enterpriseActivities in the SAP Sol Man: The mainresponsibilities of a project manager includes:

Organizing the entire projectDeveloping strategies and procedures foran efficient SAP implementationDeveloping and maintaining the timeschedule for the implementation projectFinalizing and managing the project scope, budget and deadlines in accordance with approvedplansAssigning and managing resourcesMonitoring project progress on a weekly basisCarrying out evaluations and analysis and its formal review at the end of each phase

Solution Manager- Roles

Solution Manager - Roles

Key Activities - Project Manager

TaskApplication Consultants are responsible for makingsure that the Business Blueprint and Softwareconfiguration are tailored to the business processesand that analysis and report requirement are fulfilled.They use their knowledge of proven Businessprocedures to support them in these tasks. Applicationconsultants also function as adviser and work closelywith the rest of the project team. They also work inclose cooperation with legacy system experts, whenextraction of legacy data is necessaryActivities in the SAP Sol Man The mainresponsibilities of a application consultantincludes:

Supporting definition and modeling of business processesChecking how the business model works with the SAP productsConfiguring the software to suit the required business processes and to meet analysis andreport requirementsDetermining requirement for organizational change in the enterpriseSupporting knowledge transfer to other project team membersSupporting organization and performance of testDefining requirements for authorization profiles and access authorizations

TaskTechnical Consultants plan the technicalrequirements for a project with the project managerand manager of the technical team and then carry outthe required technical tasks in the systemDepending on the scope an coplexity of theimplementation, technical consultant may work inseveral areasFor international projects; technical consutltan alsoprovides support in the followin areas

Country-specific business requirements andcountry-specific SAP software requirementsLanguages-specific or codepage-specificrequirementsTime-zone issues

Activities in the SAP Sol Man, The main responsibilities of a Technical Consultant includes:Setting up and installing the system landscapeManaging the system landscape and the corresponding transport landscapeProviding support and advice for technical queries and issues during an implementation projectGiving daily updates on the technical direction of the project including communicatingdeviations in the projectDeveloping and realizing the Cut-over Plan before going liveCommunication effectively with the business process team

In order to be able to carry out these tasks, the technical consultant should meet the followingrequirements:

A sound knowledge in the areas of databases, networks, programming and Internet TechnologyA sound knowledge of the SAP solutions

Key Activities – Application Consultant

Key Activities – Technical Consultant

TaskDevelopment Consultants work with the projectmanager and the application consultant on theplanning and organization of the authorizationconcept. They also perform developmental taskand customer-specific developments

Activities in the SAP Sol Man: The mainresponsibilities of a Development Consultantincludes:

Organizing authorizationsDeveloping ABAP programs, for example,interfaces, forms, or modificationsWorking with the ABAP workbench

Authorizations

Authorization Concept at a GlanceAuthorizations Profiles can be adapted to project-specific needs:

Project Manager: SAP_SOLPM_COMPApplication Consultant: SAP_SOL_AC_COMPTechnical Consultant : SAP_SOL_TC_COMPDevelopment Consultant : SAP_SOL_BC_COMPRead-only : SAP_SOLAR_ROMaximum authorization: SAP_SOLAR_ALL

The Read-only role enables project team member to display relevant information, but no makeschanges.Use Profile Generator (PFCG) to copy and modify existing Sol Man roles

Assign project team members to adapted roles

Authorizations are assigned to project roles during the project implementation phase in the SAP Sol ManAuthorization profiles can be modified to meet project-specific requirement. Use the SAP tool, ProfileGenerator, to copy and modify existing roles

Key Activities – Development Consultant

The following roles may serve as a source for additional authorizations:

Authorizations determine the degree of access project members have to functions and trasactions inthe projectThe above matrix show various authorizatios profiles of Project Managers and Application Consultanswith regards to their authorization in the Project Administration transactionThe following authorization are available for your project:

A – A user with the project role has full authorization for the fuction or transactionD – A user with the project role can all the function or transaction in the display mode.N – A user with the projec role has no authorizations. This function or transaction is not in theproject role menu

Lesson SummaryYou should be able to:

Utilize the different roles delivere with SAP Solution ManagerDescribre the underlying authorizatio concept for SAP Sol Man

Unit SummaryYou should now be able to:

Define the software requirements to install SAP Sol ManIdentify the hardware requirements to install SAP Solution ManagerDescribe the Installation procedure for the SAP Sol ManExplain the basic procedure to define a Project System LandscapeLearn where to configure Issue Managemen and Service Desk for message handling for the SAPSol ManLearn about test Workbench settingsUnderstan how to use Knowledge WarehouseUtilize the different roles delivered with SAP Sol ManDescrib the underlying authorizatoins Concept for SAP Sol Man

RecommendationTest your knowledge with questions proposed in the pages 309-312

Course Summary

Describe the key concepts and components of the SAP Solutio ManagerDescribe the Key benefits of the SAP Solution Manager and understand how the tools providedsuppor a susccesful and efficient SAP ImplementationEffictively use the roadmaps in the contest of the SAP Solution Manger for implementationOutiline the purpose, key activities, and deliverables for each pahse of the roadmapDefine a project for a customer solutionDefine and document the project scope and business requierments (functional and technical)Effectively use the message-handling functionComplete configuration and documentation activities using the SAP Solution Mager as a centralplatform of all component systemsAugment cofiguration activities using advancd customizing tools, such as BC Sets, CustomizingDistribution and Consistency CheckIntegrate the SAP Solution Manager and the SAP Test Workbench to organize, execute, anddoucmen all project-related testint requirementsExplain the use of the SAP Solution Manager in global rollout projectsExecute standard report in all facets of the implementation project to support project managementactivitiesDescribe how the SAP Solution Manager supports effective on-going managemen and continouosimprovement of the productive envirnmentExplain installation process for the SAP Solution Manager and how to set up a related systemlandscape.Locate additional information about the SAP Solution Manager