Prince Bhanwra Prince Bhanwra University Roll No. 51403068 Computer Science & Engineering Guru Nanak Dev Engineering College, Ludhiana-6 Automated Hardware Maintainance Automated Hardware Maintainance system system HERO CYCLES Ltd. (C.R. DIVISION)
Prince BhanwraPrince BhanwraUniversity Roll No. 51403068
Computer Science & EngineeringGuru Nanak Dev Engineering College, Ludhiana-6
Automated Hardware Maintainance systemAutomated Hardware Maintainance system
HERO CYCLES Ltd. (C.R. DIVISION)
R
GNDEC, Ludhiana-25/09/06, Slide 2
Company ProfileCompany Profile Hero started in 1956 as manufacturer of bicycle components.
In 1986 entered in GUINNESS BOOK OF RECORD for largest bicycle manufacturer of the world.
Currently producing 21500 bicycles per day.
Collaborations with world class manufacturers---HONDA MOTORS CO,JAPAN for front forks.
Group Turnover is Rs. 3000 Crore of which export share is more than 1 crore.
More than 20,000 employees of the group have vividly and continuously demonstrated that human endeavor can ceaselessly achieve excellence and distinction
R
GNDEC, Ludhiana-25/09/06, Slide 3
SAP is SAP is ERPERP Software. Software.What is an ERP?What is an ERP?The dream…The dream…
• ERP attempts to integrate all departments and functions across a company onto a single computer system that can serve all those different department’s particular needs. • ERP automates the tasks involved in performing a business process• If installed correctly, it can have a tremendous payback.
Enterprise Resource Planning System
R
GNDEC, Ludhiana-25/09/06, Slide 4
Problems:Problems:Delays, lost orders, keying into different computer systems invites Errors
R
GNDEC, Ludhiana-25/09/06, Slide 5
All Requirements are handled by an integrated system. Thus reduces errors, redundancy and increases overall performance.
Front-Office Functions Back-Office Functions
R
GNDEC, Ludhiana-25/09/06, Slide 6
ERP evolution:ERP evolution:MRP1960-70’s:MRP1960-70’s: Inventory and process time reduction with new
production planning systems
MRP II1980’s:MRP II1980’s: Greater reductions due to the integration with accounting and human resource systems
ERP 1990’s:ERP 1990’s: Focused on clients. Real time transactions. Asset management
ERP Extended or ERP II2000’s:ERP Extended or ERP II2000’s: Focused on clients, optimizing the whole business network; including
suppliers and clients
R
GNDEC, Ludhiana-25/09/06, Slide 7
ERP evolution (II)ERP evolution (II)• Integrated systems that cover the firm’s entire value chainIntegrated systems that cover the firm’s entire value chain
– Industry oriented (specialized)
– Transition from an internal view of the firm to business network vision within the industry
• Electronic commerceElectronic commerce
– Developing html interfaces for the intranet/internet
– Supporting complete commercial transactions
• Applications with an object-oriented structureApplications with an object-oriented structure
– Transition from an highly integrated structure to modules with higher complementarily
– Plug & play facilities
R
GNDEC, Ludhiana-25/09/06, Slide 8
Functional EvolutionFunctional Evolution
R
GNDEC, Ludhiana-25/09/06, Slide 9
ERP Evolution: Meeting the ChallengesERP Evolution: Meeting the Challenges
R
GNDEC, Ludhiana-25/09/06, Slide 10
ERP System - Cost ComponentsERP System - Cost Components Software 30.2%
Consulting 24.1%
Hardware 17.8%
Implementation Team 13.5%
Training 10.9%
Other 3.50%
R
GNDEC, Ludhiana-25/09/06, Slide 11
SAP 29 %
Oracle 10 %
Baan 5 %
J.D. Edwards 7 %
Peoplesoft 6 %
QAD 2 %
SSA/BPCS 2 %
Other packages 27 %
Commercial ERP Package ImplementedCommercial ERP Package Implemented
R
GNDEC, Ludhiana-25/09/06, Slide 12
Evaluating SAP as an ERP Software Choice:Evaluating SAP as an ERP Software Choice:
There are more than 25 ERP software vendors but we will evaluate major 3
SAP
Oracle
BAAN
R
GNDEC, Ludhiana-25/09/06, Slide 13
Evaluating SAP as an ERP Software Choice:Evaluating SAP as an ERP Software Choice:
• SAP
• Oldest and largest
• Presence for over 25 years
• Installed base of 20’000 worlds wide (in India around 200 sites)
• Oracle
• Entered ERP lately but emerged speedily
• 8000 sited worldwide and 80 sites in India
• BAAN
R
GNDEC, Ludhiana-25/09/06, Slide 14
SAP R/3 OverviewSAP R/3 OverviewSystems, Application & Products in Data Processing
R
GNDEC, Ludhiana-25/09/06, Slide 15
SAP R/3 - SAP R/3 - 3 Level Architecture3 Level Architecture
Presentation
SAP- Application
Database (Oracle)
R
GNDEC, Ludhiana-25/09/06, Slide 16
SAP R/3SAP R/3 About every 6 months, they release a new
version 3.0 (Spring 1998)
3.1H (Fall 1998)
4.0 (Spring 1999)
4.6c—current
R
GNDEC, Ludhiana-25/09/06, Slide 17
Conceptual areas in R/3 systemConceptual areas in R/3 system Application Area
In application area, transactions are initiated for the functional area within R/3.
Basis area
In basis area, transactions can be run those monitor the R/3 system itself. Here many performances, tuning and database administration tools can be found.
Development workbench
Development workbench is used to create and test ABAP/4.0 programs.
R
GNDEC, Ludhiana-25/09/06, Slide 18
Unique FeaturesUnique Features Integration
Efficient Data Storage
High Data integrity
One point Data entry
Flexibility
Customize to fit your needs …implement best business practices
Interfaces with other tools & software
Scalability
Multiple HW/SW platforms
R
GNDEC, Ludhiana-25/09/06, Slide 19
Unique FeaturesUnique Features Design
Designed for all types of businesses
Worldwide Usage It has multi-language supports
Multi-Currency
Govt. regulations & accounting requirements for various countries
Interactive Processing
Based on Open STANDARDS TCP/IP, EDI, OLE, ….
R
GNDEC, Ludhiana-25/09/06, Slide 20
Disadvantages of SAPDisadvantages of SAP Expensive
Longer implementation time
Complex package
Shortage of trained & skilled people
Automated Hardware Automated Hardware Maintenance SystemMaintenance System
R
GNDEC, Ludhiana-25/09/06, Slide 22
Objectives of ProjectObjectives of Project AHMS covers all the activities in the process of
complaint handling from lodging to the dispatch of goods.
Main objectives of the project ‘AUTOMATED HARDWARE MAINTENANCE SYSTEM’ are given below: Lodging of the complaint that arrives.
Reporting the details of the complaint that have been lodged.
Determining the root cause and planning the actions to be taken for the complaint processing.
Maintaining the internal detail for the organization use.
Auto-generated messages guide the user at every step of the project.
R
GNDEC, Ludhiana-25/09/06, Slide 23
PurposePurpose This component contains functions for recording and
processing different types of problems.
You can use the notifications to analyze the recorded defects and monitor the correction of these problems. Such as
Complaints filed by customers
Complaints against vendors
Company-internal problems
Other user-specific problems
R
GNDEC, Ludhiana-25/09/06, Slide 24
FeaturesFeatures Describe a problem and identify the affected reference
objects (for example, material, vendor, manufacturer)
Record the names of all persons (partners) who are involved with the problem
Define processing parameters for the quality notification (for example, assigning a priority to the notification and specifying a time range within which the problem should be completed)
Record individual defect items that relate to the problem and analyze their causes
R
GNDEC, Ludhiana-25/09/06, Slide 25
FeaturesFeatures Specify the corrective actions to be taken (for example, tasks
that are implemented immediately or corrective tasks that are implemented after a thorough analysis of the defects)
Monitor the execution of corrective actions through a status management function
Log all activities that have been carried out for the problem
Record the nonconformity costs incurred while processing and correcting a problem
Print, fax, archive or export various types of reports (shop papers) that relate to the problem
R
GNDEC, Ludhiana-25/09/06, Slide 26
Process FlowProcess Flow Complaint concerning Hardware or Software failure is
filed in SAP.
Complaint is handled by maintenance department and appropriate action is taken.
When the customer returns the goods, you post the goods receipt in reference to the repair order. If you specified the notification number when you created the repair order, you can search for the repair order using the notification number.
You perform a technical check for the received goods and record any confirmed defects in the notification.
R
GNDEC, Ludhiana-25/09/06, Slide 27
FeasibilityFeasibility Technical
P3 Processor
128 RAM
40 GB HDD (all ready installed)
Economic
SAP (all ready installed in Hero Cycles - CR division)
Behavioral Feasibility
Training (all ready known to SAP – no extra training required)
R
GNDEC, Ludhiana-25/09/06, Slide 28
Tables usedTables used ZLOGIN
Contains login information. E.g. Login ID and password.
ZDEPTART Details of department. E.g. Name, contact no, head name etc.
ZGATE_PASS Gates pass details.
ZPHARDPART Details of all Hardware Material.
ZCOMPLAINT Details of all complaints filed.
ZACTION Record of all Actions taken against all complaints registered.
ZUSER Details of all Employees working in the department and are going to register complaint (if encountered).
ZCUST Details of all Hardware Vendor(s) in maintenance department.
ZFEEDBACK Feedback of complaints handled.
R
GNDEC, Ludhiana-25/09/06, Slide 29
AuthenticationAuthentication
R
GNDEC, Ludhiana-25/09/06, Slide 30
Administrator Choice ScreenAdministrator Choice Screen
R
GNDEC, Ludhiana-25/09/06, Slide 31
Company Details ScreenCompany Details Screen
R
GNDEC, Ludhiana-25/09/06, Slide 32
Department Detail ScreenDepartment Detail Screen
R
GNDEC, Ludhiana-25/09/06, Slide 33
User Detail ScreenUser Detail Screen
R
GNDEC, Ludhiana-25/09/06, Slide 34
Hardware Details ScreenHardware Details Screen
R
GNDEC, Ludhiana-25/09/06, Slide 35
Complaint DetailsComplaint Details
R
GNDEC, Ludhiana-25/09/06, Slide 36
Gatepass ScreenGatepass Screen
R
GNDEC, Ludhiana-25/09/06, Slide 37
Bill DetailsBill Details
R
GNDEC, Ludhiana-25/09/06, Slide 38
REPORTSREPORTSDisplaying Available Stock
R
GNDEC, Ludhiana-25/09/06, Slide 39
Complaints RegisteredComplaints Registered
R
GNDEC, Ludhiana-25/09/06, Slide 40
Action Taken For Various ComplaintsAction Taken For Various Complaints
R
GNDEC, Ludhiana-25/09/06, Slide 41
Feedback of Complaints RegisteredFeedback of Complaints Registered
??QueriesQueries
Thank youThank you