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7/18/2019 SAP Screen Personas
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SAP Screen PersonasNovember 2013
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© 2013 SAP AG. All rights reserved. 2
SAP GUI heavily influences opinions of SAP usabil ity
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SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
More Information
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1. Provide consumer‐grade
UX for NEW applications
(SAP UI5)
2. RENEW widely used use
scenarios(SAP Fiori)
3. ENABLE customers to
improve UX of their
specific
value
scenarios(SAP Screen Personas)
Time
New
RENEW
ENABLE
NEW
N u
m b e r o f u s e S c e n a r i o
s
Personas is a key part of SAP’s User Experience strategy:
Enable customers to improve their SAP GUI screens
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SAP UX Strategy
2
Business Value
3
Demo
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Implementation
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Personas and Fiori are complementary
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SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
More Information
SAP Screen Personas SAP Fiori
Types of task Specialized, routine
tasks
Routine tasks
Transaction support All SAP GUI transactions Many common
transactions
Out of the box
functionality
Personalize any
transaction in minutes
Ready to run
Primary focus Desktop
(Windows and Mac)
Smartphone, tablets,
desktop
Personalizable Yes. You can modify any
aspect of the SAP GUI to
suit your unique needs.
Not necessary. Fiori
apps run out-of-the-box
on any device.
Tag line Productivity through
Personalization
Keeping simple things
simple
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Personas empowers customers
Productivity through Personalization
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Business Value
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Demo
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Implementation
5
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SAP Screen Personas allows companies to improve
user productivity through personalization of their SAP
ERP screens.
By providing the right information to the right users in
the right context, they can get more done in less time
with greater accuracy. With more intuitive SAP
screens, organizations can enhance user
satisfaction, minimize training time, and spend lessmoney on screen modifications.
Elevator Pitch
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SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
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ChangeLabels
ConditionalFormatting
Re-arrange
ChangeColors
Hide & Merge
AutomateSteps
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Business User
Productivity
Cost of
Personalization
SAP
Adoption
Training
Time
SAP Screen Personas enhances ERP usabili ty
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SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
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• Improve business user productivity by providing only the
essential screen elements and data to complete business
transactions faster and more accurately through fewer dataentry fields and reduced scrolling.
• Increase SAP adoption by making screens easier to use.
• Enhance user satisfaction by automating repetitive tasks andsimplifying complex screens through pre-filled fields and pull-
down menus, which help the user save time on data entry.
• Reduce the cost of personalization by eliminating the need for ABAP programmers or software developers.
• Decrease training time for SAP users with intuitive screens.
Value Proposition
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SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
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Personas makes users more productiveExample: Verifying a Sales Order
Data in tabs
Clean, branded screen
1
1
23
4
5
6
7
With Personas
Without Personas
1click
7clicks
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Personas improves process flowsExample: Create Notification Transaction
● Hierarchical treewhich is rarelyused
● Too many buttons
● Notification typeneeds to beselected from listvia F4 help
● Complex hierarchicalstructure
● Too many buttons
● No templates forfree text provided
● Unused / emptyspace
● Too many tabs,some not neededat all
● Some fields notneeded
► ►
► ► ► ►
With Personas
6clicks
4clicks
5clicks
~5clicks
~14clicks
2clicks
~8clicks
1clicks
~11clicks
~34clicks
Without Personas
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Personas makes screens more intuitiveExample: Paying a Vendor
● Intuitive where to enter data
● Pre-filled values speed process
● Overwhelming choices
● Must memorize many numbers
With Personas Without Personas
37fields
4fields
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Live Demo
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● Improve business user satisfaction
● Increase business user efficiency
● Reduce the time to modify SAP screens
● Provide centralized administration of flavors
Personas for IT
Personas allows IT to make business users happier.
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● Access the right information in the right context
● Streamline business processes with simpler transactions
● Personalize screens to match specific job roles
● Reduce the cost of personalizing the user experience
Personas for Business
Business users get more done, faster, with fewer errors.
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Personas 2.0
Personas 2.0 = one package with two products inside
Personas SilverlightWho
• SAP GUI users that want to
improve usability
What
• Access SAP through Silverlightapplication in browser
• Requires Silverlight plug-in
• Streamlining transactions and
process flows (tab merging)
• Automate repetitive keystrokes(scripting)
• Granular personalization of
screens
Personas HTMLWho
• Web GUI users that want to
improve screen aesthetics
What
• Access SAP through SAPWebGUI (through browser)
• No Silverlight required
• Change color themes
• Include background images
• Hide/show controls• Set default values
• Add tooltips
• Share flavors, set as default
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SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
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Before you start using Personas, understand the process
1
SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
More Information
IdentifyProcesses
SimplifyProcesses
Analyze DataRequirements
Build Screens
Using Personas
Automate Where Appropriate
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It takes a team to deliver a successful Personas project
Businessprocessexpertise
Designskills
Personasknowledge
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SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
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Personas delivers business value to your organization
• Improve user productivity
Gain time to work on additional projects Reduce learning curve on SAP, cut training costs
Reduce cost of personalizing SAP GUI screens
• Drive adoption with empowered users Tailor screens for specific business roles/individuals
Increase user satisfaction
• Build consumer-grade user interface
Match current UI standards without disruption
1
SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
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Calculate the value in your environment
1
SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
More Information
Improve user productivity Number of users
% time spent on data entry
Per user annual salary
Improvement range: 30-60%
Decrease training costs Number of users
% trained annually
Training cost per user
Improvement range: 40-60%
Increase data quality Number of data entry errors
annually
Average cost to correct eacherror
Improvement range: 10-30%
Reduce cost of screen
personalization Number screens modified per
year Average cost per screen
Improvement range: 60-80%
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Summary
Value Productivity through Personalization
Works onSAP GUI (Dynpro Screens)
(Windows or Mac desktop, Win 8 tablet)
Requires Business Suite (ECC 6)Kernel 7.21 or higher (7.40 for HTML)
Not forWeb Dynpro applications, CRM, SRM,
iPad, iPhone, Android
Availability Now
1
SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
More Information
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More information
SAP Screen PersonasProduct Page
http://www.sapscreenpersonas.com
Fact Sheethttp://wiki.sdn.sap.com/wiki/download/attachments/298682098/
SAP_Screen_Personas_customer_fact_sheet.pdf
Demo Videoshttp://www.youtube.com/watch?v=gquHYSGHol8 (intro)
http://www.youtube.com/watch?v=tpMdktziC_8(basic scripting)
http://www.youtube.com/watch?v=h5ABusVy9I4(product tour)
Customer FacingPresentations
http://www.slideshare.net/peterspielvogel/sap-screen-
personas20overviewaugust2013
How to instructionvideoshttp://goo.gl/Y8I1s
Myth vs. Truthblog series
http://goo.gl/B2MIO3
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SAP UX Strategy
2
Business Value
3
Demo
4
Implementation
5
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2013 H1 Webinar Series
Make SAP ERP Beautiful
with SAP Screen
Personas
http://scn.sap.com/community/gui/blog/2013/03/05/q
a-transcript-from-sap-screen-personas-webinar-1
Streamline Quote to
Cash Process with SAP
Screen Personas
http://scn.sap.com/community/gui/blog/2013/03/09/q
a-transcript-from-sap-screen-personas-webinar-2
Planning, deploying, and
managing Personas inyour SAP environment
http://scn.sap.com/community/gui/blog/2013/03/18/qa-transcript-from-sap-screen-personas-webinar-3
How to improve master
data quality with SAP
Screen Personas
http://scn.sap.com/community/gui/blog/2013/04/09/q
a-transcript-from-sap-screen-personas-webinar-4
Varian Medical Improves
Sales and Distribution
with SAP
http://scn.sap.com/community/gui/blog/2013/05/02/q
a-transcript-from-sap-screen-personas-webinar-5
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Business Value
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Demo
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Implementation
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Thank You!
www.sapscreenpersonas.com