SAP Project and Portfolio Management - SAP Help Portal

Solution Operation Guide

SAPTM

Project and Portfolio Management

Release 4.5

Document Version 1.0 - December, 2007

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Solution Operation Guide for SAP Resource and Portfolio Management 4.5

4 December 2007

Contents 1 Getting Started........................................................................6

1.1 Global Definitions ...................................................................6 1.2 Important SAP Notes ..............................................................7 1.3 History of Changes .................................................................8

2 Technical System Landscape................................................9 2.1 Scenario/Component Matrix ..................................................9 2.2 Related Documentation ..........................................................9

3 Monitoring of SAP Project and Portfolio Management .....10 3.1 Alert Monitoring with CCMS.................................................10

3.1.1 CCMS Monitoring Installation and Setup ...............................10 3.1.2 Alert Monitoring of Components ............................................10

3.1.2.1 SAP NetWeaver 7.0...................................................................................... 10 3.1.2.2 cProjects 4.50 .............................................................................................. 11 3.1.2.3 SAP xRPM 4.50 ............................................................................................ 11

3.1.3 Alert Monitoring of Scenarios .................................................14 3.2 Detailed Monitoring and Tools for Problem and Performance Analysis ....................................................................14

3.2.1 CPRXRPM and CPRXRPM_UI Analysis Tools .......................14 3.2.2 Scenario-specific Problem Analysis Tools ............................15

4 Management of SAP Project and Portfolio Management..16 4.1 Administration Tools of Software Components ................16 4.2 Starting and Stopping...........................................................16 4.3 Backup and Restore .............................................................16 4.4 System Copy .........................................................................19 4.5 Periodic Tasks.......................................................................19

4.5.1 Scheduled Periodic Tasks .......................................................20 4.5.1.1 SAP cProject Suite ...................................................................................... 20 4.5.1.2 SAP xRPM .................................................................................................... 21

4.5.2 Required Manual Periodic Tasks ............................................22 4.5.2.1 SAP cProject Suite ...................................................................................... 22 4.5.2.2 SAP xRPM .................................................................................................... 23

4.6 Logging On and Load Balancing.........................................23 4.7 User Management .................................................................23 4.8 Printing...................................................................................24

5 High Availability....................................................................25

6 Software Change Management ...........................................26

Solution Operation Guide for SAP Project and Portfolio Management 4.5

December 2007 5

6.1 SAP Project and Portfolio Management .............................26 6.1.1 Transport and Change Management ......................................26 6.1.2 Development Requests and Development Release Management ..........................................................................................27 6.1.3 Template Management.............................................................27 6.1.4 Quality Management and Test Management..........................27 6.1.5 Support Packages and Patch Implementation.......................27

7 Troubleshooting ...................................................................28

8 Appendix ...............................................................................29 8.1 Categories of System Components for Backup and Restore.............................................................................................29 8.2 Related Guides ......................................................................30 8.3 Related Information ..............................................................30


6 December 2007

1 Getting Started

This guide does not replace the daily operations handbook that we recommend customers to create for their specific production operations.

About this Guide

Designing, implementing, and running your SAP solution at peak performance 24 hours a day has never been more vital for your business success than now.

This guide provides a starting point for managing your SAP solutions and maintaining and running them optimally. It contains specific information for various tasks and lists the tools that you can use to implement them. This guide also provides references to the documentation required for these tasks, so you will sometimes also need other Guides such as the Master Guide, Technical Infrastructure Guide, and SAP Library.

Target Groups

• Technical Consultants

• System Administrators

• Solution Consultants

• Business Process Owner

• Support Specialist

1.1 Global Definitions SAP Application:

An SAP solution represents a market view of groups of related business scenarios. The delivery of a solution contains SAP components which are essential for implementing all solution-related business scenarios, processes, and functions. Implementation knowledge is included with each solution.

Business Scenario:

From a microeconomic perspective, a business scenario is a cycle, which consists of several different interconnected logical processes in time. Typically, a business scenario includes several company departments and involves with other business partners. From a technical point of view, a business scenario needs at least one SAP application component (SAP R/3, SAP APO, or others) for each cycle and possibly other third-party systems. A business scenario is a unit which can be implemented separately and reflects the customer’s prospective course of business.

Component:

A component is the smallest individual unit considered within the Application Development Lifecycle; components are separately produced, delivered, installed and maintained.


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1.2 Important SAP Notes

Check regularly to see which SAP Notes are available for the Solution Operation Guide.

Important SAP Notes

SAP Note Number

Title Comment

427215 Overview: Notes on cFolders, cProjects, xRPM and PPM

1092534 xRPM 4.5: Performance, Monitoring,...

1088160 cProjects 4.5 - FAQ note

1084384 Support Packages for CPRXRPM 450_700

1075658 Exchange Upgrade based on 700 with CRPXRPM 450_700

1088467 cProjects 4.5 - Support package information and notes

1092846 cProjects 4.5 - Performance


8 December 2007

1.3 History of Changes

Make sure you use the current version of the Solution Operation Guide.

The current version of the Solution Operation Guide is at service.sap.com/instguides on SAP Service Marketplace.

The following table provides an overview of the most important changes in prior versions.

Version Important Changes

1.0 First version of the Solution Operation Guide for Project and Portfolio Management 4.5


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2 Technical System Landscape 2.1 Scenario/Component Matrix

Project and Portfolio Management 4.5 comprises of the following products:

SAP cProject Suite (consists of cProjects and cFolders)

SAP xApp Resource and Portfolio Management (SAP xRPM)

Both products contain the CPRXRPM component, which contains the application data of cProjects, cFolders, and xRPM.

SAP xRPM also contains the CPRXRPM_UI component that contains the Java user interface of xRPM.

For information about the software components required for specific processes and scenarios, see the Master Guide for Project and Portfolio Management 4.5 on the SAP Service Marketpalce at service.sap.com/instguides -> SAP xApps -> SAP xApp Resource and Portfolio Management -> SAP xRPM 4.5 or under SAP Business Suite Applications -> SAP PLM -> using cProjects Suite 4.5.

For more information about which application uses which components, see the section Software Component Matrix in the Master Guide for Project and Portfoliomanagement 4.5.

2.2 Related Documentation The following table lists where you can find more information about the technical system landscape.

Topic Guide/Tool Quick Link on SAP Service Marketplace (service.sap.com)

Application- and Industry-specific Components such as SAP Financials and SAP Retail

Master Guide instguides

Technology Components such as SAP Web Application Server

Master Guide instguides

Sizing Quick Sizer Tool sizing

Technical Configuration Technical Infrastructure Guide

ti

Scalability Technical Infrastructure Guide

ti

High Availability Technical Infrastructure Guide

ti

Security Technical Infrastructure Guide

ti

security


10 December 2007

3 Monitoring of SAP Project and Portfolio Management

Within the management of SAP Technology, monitoring is an essential task. A section has therefore been devoted solely to this subject.

You can find more information about the underlying technology in the Technical Operations Manual for SAP NetWeaver on the SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver.

3.1 Alert Monitoring with CCMS Proactive, automated monitoring is the basis for ensuring reliable operations for your SAP system environment. SAP provides you with the infrastructure and recommendations needed to set up your alert monitoring to recognize critical situations for SAP Project and Portfolio Management as quickly as possible.

3.1.1 CCMS Monitoring Installation and Setup SAP Project and Portfolio Management is technically based on SAP NetWeaver 7.0 (2004s) and thus re-uses monitoring tools from SAP NetWeaver. In order to enable the auto-alert mechanism of CCMS, see SAP Note 617547.

For more information, see the Technical Operations Manual for SAP NetWeaver under Administration of SAP NetWeaver Systems -> AS ABAP (Application Server for ABAP) -> Monitoring and under Administration of SAP NetWeaver Systems -> AS Java (Application Server for Java) -> Monitoring.

3.1.2 Alert Monitoring of Components 3.1.2.1 SAP NetWeaver 7.0

SAP NetWeaver 7.0 is the integration and application platform for SAP cProjects 4.50 and xRPM 4.50, therefore the following SAP NetWeaver components must be integrated into the monitoring infrastructure:

SAP Web Application Server (ABAP) 7.00

SAP Web Application Server (Java) 7.00 (only for xPRM)

SAP NetWeaver Enterprise Portal 7.0 (optional for cProjects)

SAP NetWeaver Business Information Warehouse 7.0 (BI) (only if BI is really used)


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3.1.2.2 cProjects 4.50 To set up the monitoring for cProjects follow the following procedure. Via this monitoring not all components which can be used by cProjects for example XI are covered but the most important ones.

Procedure 1. Go to transaction RZ20 and create a new monitor: cProjects 4.5 monitor.

2. On the top level, create a virtual node for each of the following areas:

o Adobe Availability

o Database

o ABAP WebDynpro

3. On the second level, create rule-based monitors for each area as described in the following table:

Node Type Parameter Value

Adobe Availability Virtual

R3System <CURRENT> CCMS_GET_MTE_BY_CLASS Rule

MTEClass GRMG_ADS

Database Virtual


MTEClass CCMS_DB_mcmtc

ABAP WebDynpro Virtual


MTEClass WDAClass

3.1.2.3 SAP xRPM 4.50 To set up the monitoring for SAP xRPM, follow the following procedure. Via this monitoring not all components which can be used by SAP xRPM are covered but the most important ones.

Procedure 1. Go to transaction RZ20 and create a new monitor: xRPM 4.5 monitor.

2. On the top level, create a virtual node for each of the following areas:

o Adobe Availability

o Database

o ABAP WebDynpro

o J2EE Engine 7.00 on <Hostname>


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3. On the second level, create rule-based monitors for each area as described in the following table:

Node Type Parameter Value

Adobe Availability Virtual


MTEClass GRMG_ADS

Database Virtual


MTEClass CCMS_DB_mcmtc

ABAP WebDynpro Virtual


MTEClass WDAClass

There is no specific alert monitoring functionality for the CPRXRPM and the CPRXRPM_UI components.

For more information about monitoring the additional components used by PPM, see below: Monitoring SAP NetWeaver Usage Types AS-ABAP and AS-Java For more information about monitoring the SAP Application Server ABAP, see SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver -> Administration of SAP NetWeaver Systems -> Application Server ABAP (AS ABAP) or Application Server JAVA (AS JAVA )-> Monitoring and at service.sap.com/instguidesnw70 -> Operations -> Monitoring. Monitoring SAP Content Server For information about monitoring the SAP Content Server see SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver -> Administration of Standalone Engines -> SAP Content Server -> Content Server and Cache Server Monitoring. Monitoring the Exchange Infrastructure For more information about monitoring of the Exchange Infrastructure, see SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver -> Administration of SAP NetWeaver Systems -> PI (Process Integration). Monitoring the SAP Internet Graphics Server (IGS) For more information, see SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> Functional View -> SAP NetWeaver by Key Capability -> Application Platform by Key Capability -> ABAP Technology -> UI Technology -> SAP Graphics (BC-FES-GRA) -> Internet Graphics Service -> Administering the IGS. Monitoring Adobe Document Services For information about monitoring Adobe Document Services, see SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver ->Adobe Document Services -> Monitoring the Adobe Document Services EJB.


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Monitoring the SAP SCM Server For more information about monitoring the SAP SCM Server, see SAP Service Marketplace at service.sap.com -> SAP Business Suite Applications -> SAP SCM -> SAP SCM Server -> Using SAP SCM 5.1 Server -> Solution Operation Guide -> Monitoring of SAP Supply Chain Management (SCM). Monitoring the SAP SRM Server For more information about monitoring the SAP SRM Server, see SAP Service Marketplace at service.sap.com -> SAP Business Suite Applications -> SAP SRM -> Using SAP SRM -> Using SAP SRM 5.5 Server -> Solution Operation Guide SRM 5.0 -> Monitoring of mySAP SRM. Usage Type Business Intelligence (BI) For more information about monitoring the usage type Business Intelligence, see: SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver -> Administration of SAP NetWeaver Systems -> BI (Business Intelligence) or SAP Service Marketplace at service.sap.com/bi. SAP ECC For more information about monitoring SAP ECC, see SAP Service Marketplace at service.sap.com/instguides -> SAP Business Suite Applications -> SAP ERP -> SAP ERP 6.0 -> Operations -> Solution Operation Guide for SAP ERP 6.0 -> Monitoring SAP ERP 6.0. Search and Classification (TREX) For information about monitoring Search and Classification (TREX), see SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver -> Administration of Standalone Engines -> Search and Classification (TREX) ->Monitoring. Monitoring SAP Enterprise Portal For more information about monitoring SAP Enterprise Portal, see SAP Help Portal at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver ->Administration of SAP NetWeaver Systems -> EPC (EP Core) and EP (Enterprise Portal) -> Enterprise Portal (EP)->Portal Administration Guide -> System Administration -> Monitoring Technology and Logging.


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3.1.3 Alert Monitoring of Scenarios There is no special monitoring for the SAP Project and Portfolio Management scenarios.There are no critical scenario-specific situations that need to be monitored.

3.2 Detailed Monitoring and Tools for Problem and Performance Analysis

3.2.1 CPRXRPM and CPRXRPM_UI Analysis Tools

The technology of the CPRXRPM and CRPXRPM_UI components is based on SAP NetWeaver 7.0 (2004s). For information about technical problem analysis (such as with a database, an operating system, or workload analysis), refer to the Technical Operations Manual for SAP NetWeaver. This Solution Operation Guide is for SAP Project and Portfolio Management and covers only the differences and additional information specific to this solution.

Trace Files and Log Files Trace files and log files are essential for analyzing problems.

SAP cProject Suite • The communication between SAP cProject Suite and SAP SRM uses the usage type

Exchange Infrastructure (XI). Therefore the list of communication errors is displayed on the message monitor of XI. You can use built-in XI mechanisms to solve these errors. To monitor a queue, use the transaction SMQ1.

• The ABAP Debugger for Remote Function Calls (RFC) contains a log. In this log, you can see the list of RFCs and also the information on how they are made.

• cProjects: To exchange data, for example the Cross-Application Time Sheet (CATS), Application Link Enabling (ALE) is used. For more information, see the Technical Operations Manual for SAP NetWeaver under Administration of SAP NetWeaver Systems -> AS ABAP (Application Server for ABAP) -> Administration -> Connectivity -> Administering ALE Function.

• For the SRM integration, cProjects communicates via XI with SRM. The logging of XI messages tracks the status of the XML messages that are to be processed before the first processing step (inbound message), as well as after every call of the pipeline service. The system saves the whole message as well as information about the processing status. You can use the XML messages that have been saved for evaluation purposes in monitoring. You can display the messages, if transferred or not, in the logged errors using the transaction SXI_MONITOR . You can archive or delete the messages that are visible here.

• For the CATS integration, cProjects uses ALE technology to communicate with SAP ERP. This means that all the data that is sent from SAP ERP to cProjects is always transferred via an ALE connection. Therefore, the logs for the outbound IDocs are located in the SAP ERP system and can be viewed there using the transaction WE02. You can also view the logs for the inbound IDocs in cProjects using transaction WE02. Here you can view all IDocs located under ALE. You can check the status of inbound and outbound IDocs and edit incorrect IDocs. You do not have to switch this logging on. You can archive the entries to control the size of the database.


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• Accounting Integration: You can view all the messages that are issued when you transfer your projects to Controlling in the Controlling Cockpit. For more information, see SAP Library at help.sap.com under SAP Business Suite → Project and Portfolio Management → Collaboration Projects → Accounting Integration → Controlling → Controlling Cockpit.

• To call the back-end system from a web browser, the Hypertext Transfer Protocol (HTTP) and Hypertext Transfer Protocol Secure (HTTPS) is used. For more information about the monitoring of these functions, see the Technical Operations Manual for SAP NetWeaver under General Administration Tasks -> Monitoring and Administraion of the SAP Message Server -> Message Server Monitor

• cFolders: To display and correct errors, you can use a trace. To display this trace, in the cFolders application, on the Diagnosis tab set the Enable Trace indicator.

To display the Diagnosis tab page, on the General tab page, set the Diagnosis Settings Active indicator.

SAP xRPM All reports that are used to transfer data to other systems, for example to the ERP system,

the cProjects system, or the Microsoft Project Server, contain logs. You can access these logs directly from the individual reports.

The ABAP Debugger for Remote Function Calls (RFC) contains a log. In this log, you can see the list of RFCs and also the information about how they are made.

The integration reports /RPM/PROJECTS_BATCH_UPDATE and RPM_WRKCNTR_UPLOAD contain logs that can be accessed directly from the individual reports. For more information about these reports, see section 4.5.1 Schedule Periodic Tasks of this guide.

To call the back-end system from a web browser, use HTTP and HTTPS. For more information about the monitoring of these functions, see the Technical Operations Manual for SAP NetWeaver under General Administration Tasks -> Monitoring and Administraion of the SAP Message Server -> Message Server Monitor.

You can find trace files for the UI on the server under Log Folder in the particular server(s).

You can also find logs in the SAP xRPM application under Portfolio Management -> Administration -> Cache Administration -> Live Logging. Choose Live Logging: On and run the application in another window. The system displays the logs on the Live Logging tab page. You can view the list of RFCs called and their details under Portfolio Management -> Administration -> Cache Administration -> RFC Debugging. Choose Activate RFC Debugging: On and open the application in another window. The system now displays the list of RFCs in the RFC Debugging tab page.

3.2.2 Scenario-specific Problem Analysis Tools For SAP Project and Portfolio Management, there are no scenario-specific problem analysis tools.


16 December 2007

4 Management of SAP Project and Portfolio Management

SAP provides you with an infrastructure to help your technical support consultants and system administrators effectively manage all SAP components and complete all tasks related to middleware technology.

You can find more information about the underlying technology in the Technical Operations Manual in the SAP Library under SAP NetWeaver.

4.1 Administration Tools of Software Components

Administration Tools for SAP xRPM You can download the configuration settings that you have made in the portal, such as for iView parameters, to a local file. While installing new Service Packs, you can upload these configuration settings from the local file. For more information, see SAP Library under SAP Business Suite → Project and Portfolio Management → Business Package for PPMDC 4.5 → Role Portfolio Management → Workset: Administration → Backup Custom Configurations and Restore Custom Configurations.

4.2 Starting and Stopping For SAP Project and Portfolio Management, no specific start or stop issues are applicable. You can start and stop the components in any order.

4.3 Backup and Restore You need to back up your system landscape regularly to ensure that you can restore and recover it in case of failure.

The backup and restore strategy for SAP Project and Portfolio Management consists of two parts:

• Backup and restore coverage for each component

• Cross-system data dependencies and handling

The backup and restore strategy for your system landscape should not only consider SAP systems but should also be embedded in overall business requirements and incorporate your company’s entire process flow.

In addition, the backup and restore strategy must cover disaster recovery processes, such as the loss of a data center through fire. It is most important in this context that you ensure that backup devices are not lost together with normal data storage (separation of storage locations).

Based on the type of application data contained in a component, we have introduced a categorization scheme for system components that can be used to analyze the backup requirements of any system component and to easily determine an appropriate backup method for this component. The following table contains a component list for your solution and the appropriate Categories of System Components for Backup & Restore.


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Component Category Application Data Type

Backup Method for Application Data

CPRXRPM XI • Original application data in database

• Data exchange with other systems, based on SAP WebAS

• cFolders definitions of object categories, and generic object definitions are stored as xml files in the MIME repository of the WebAS (which is located in the database)

• Database and log backup

• Backup of software

• Configuration Data consistency with other systems must be considered

CRPXRPM_UI II Software and configuration information, no application data

SAP cProject Suite CPRXRPM Classification: This component contains original application data. It is not copied from any other system.

Backup and Restore: SAP Project and Portfolio Management is based on the SAP NetWeaver (Web Application Server ABAP) technology. All backup and restore procedures for ABAP-based components also work for SAP Project and Portfolio Management. For more information about backup and recovery, see the Technical Operations Manual for SAP NetWeaver under Administration of SAP NetWeaver Systems -> Application Server ABAP (AS ABAP) -> Administration/Management -> Backup and Recovery.

You can back up configuration and software according to the standard procedures described above. You can also back up XML files for cFolders using standard SAP backup tools.


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• Recovery of Documents, Material, BOMs, MPNs, iPPE Objects

• If you lose data in cFolders, it is possible to synchronize the data from the back-end system to cFolders using transactions cfe01, cfe02 or cfe03.

• If you lose data in the back-end system, you can recover it by using transactions cfi01, cfi02 or cfi03. Data that is changed in cFolders is transferred to the back-end system.

• Virtual Room Integration

• If you lose data in SAP Enterprise Portal, you must manually regenerate the connection between the Collaboration Room and the cFolders (Collaboration) or cProjects.

• If you lose data in cFolders (Collaboration) or cProjects, the connection with the target (SAP Enterprise Portal) is lost. You must manually delete the empty connection.

• SRM Integration (optional)

• While backing up data from the SRM system, if you lose the Shopping Carts that were connected to either a cFolders (Collaboration) or cProjects, you must regenerate the Shopping Carts in the cFolder (Collaboration).

• While backing up cFolders, if you lose the cFolders (Collaborations) data, you must create it again. Also, you must manually regenerate the connection between the cFolders (Collaboration) and the Shopping Carts.

SAP xRPM CPRXRPM Classification: This component contains original application data. It is not copied from any other system.

Backup and Restore: SAP Project and Portfolio Management is based on the SAP NetWeaver (Web Application Server ABAP) technology. All backup and restore procedures for ABAP-based components also work for SAP Project and Portfolio Management. For more information about backup and recovery, see the Technical Operations Manual for SAP NetWeaver under Administration of SAP NetWeaver Systems -> Application Server ABAP (AS ABAP) -> Administration/Management -> Backup and Recovery.

CPRXRPM_UI Classification: This component does not contain application data.

Make sure that the components CPRXRPM and CPRXRPM_UI are based on the same Support Package and Support Package of SAP NetWeaver. For more information, see SAP-Note 1084384.

For more information, see the best-practices document Backup and Restore for SAP in SAPNet under the quick link bp-roadmap → Operations Implementation → Backup and Restore for SAP.


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Backup and Restore Backup of software: You use the standard procedure for the Application Server for Java. For more information, see SAP Library under SAP NetWeaver → Technical Operations Manual for SAP NetWeaver → Administration of SAP NetWeaver Systems → AS Java (Application Server for Java) → Management → Tasks → Backing Up and Restoring AS Java.

Backup of configuration: You can use the administration tool for SAP xRPM. For more information, see SAP Library under SAP Business Suite → Project and Portfolio Management → Business Package for PPMDC 4.5 → Role Portfolio Management → Workset: Administration → Backup Custom Configurations and Restore Custom Configurations. Alternatively, you can use the repository backup and restore tools of the CAF Runtime Configurator. For more information, see SAP Library under SAP NetWeaver → Functional View →SAP NetWeaver by Key Capability → Composite Application Framework by Key Capability → Composite Application Framework Core → Developing Composite Applications with CAF Core → Core Development Tasks → Composite Application Framework Runtime Configurator → Developing User Interfaces in CAF Core → Downloading and Uploading Configuration Files.

4.4 System Copy SAP cProject Suite You can use standard SAP NetWeaver technology to copy the system.

After creating a system copy of the cProjects, there are two references to the same SRM shopping cart.

Both the references are valid. However, the XI connection between cProjects and SRM must

be adjusted as per the system copy so that the SRM callbacks reach the system copy.

After creating an SRM system copy, if the process continues in both the original and the copied system, two purchase orders are created for materials or resources. For system-dependent data changes, see SAP Note 762610.

SAP xRPM You can use standard SAP NetWeaver technology to copy the system. No specific adminstration tools are required. For more information about administration with SAP NetWeaver, see SAP Help Portal at help.sap.com -> SAP NetWeaver 7.0 -> System Administration -> Technical Operations Manual for SAP NetWeaver -> General Administration.

If you copy the complete system landscape used for xRPM, the RFC connections and aliases will be fine. However, if you copy only the xRPM system, we recommend that you ensure that the RFC connections and aliases are correct and refer to the correct systems.

4.5 Periodic Tasks

The following tasks must be carried out by an administrator.


20 December 2007

4.5.1 Scheduled Periodic Tasks 4.5.1.1 SAP cProject Suite

Standard, Housekeeping Jobs

Program Name/Task Recommended Frequency

Detailed Description

DPR_REPLICATE_RATES_TO_R3 When you use the accounting integration functions and create new cost or revenue rates within a project for costing

cProjects:

You can use this report if you have an accounting system connected to cProjects. The report replicates cost and revenue rates to the accounting system so that they are recognized there.

This replication of cost and revenue rates and accounting relevant characteristics has to start for each destination assigned to the corresponding object link for the accounting integration.

After replication of cost and revenue rates, maintain the replicated data. You can add valid cost element, activity type and revenue element to the corresponding cost/revenue rates.

For more information, see the SAP Help Portal at help.sap.com -> SAP Business Suite -> SAP Product Lifecycle Mgmt. -> SAP Project and Portfolio Mgmt. -> Collaboration Projects -> Accounting Integration.

DPR_FIN_GECCO_R3_REPLICATION When you create new project types or project reasons

cProjects:

Replicates project types and project reasons.

DPR_EVE_BATCH_DPO As needed cProjects:

Allows you to extract data from your projects and display the evaluations in cProjects. You can either plan the extraction of the data or trigger it manually.

With this report, you can update


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the Dashboard per Batch project. For more information, see the Collaboration Projects (cProjects): Configuration Guide under Data Replication. You find this configuration guide in SAP Solution Manager.

RPTWFMIF As needed cProjects/ Workforce Deployment (WFD):

Replicates data for WFD. For more information, see chapter Preparing Data Replication for WFD in the Collaboration Projects (cProjects): Configuration Guide under Data Replication -> From SAP HR to cProjects in SAP PLM. You can find this configuration guide in SAP Solution Manager.

HR_SYNC_PERSON Daily cProjects:

You use this report only if you use cProjects in combination with an ERP system. In that case, SAP HR is installed on the same system as cProjects. For more information, see chapter From SAP HR to cProjects in SAP ERP in the Collaboration Projects (cProjects): Configuration Guide under Data Replication. You can find this configuration guide in SAP Solution Manager.

DPR_QUALI_PERSON_TRANSFER As needed cProjects:

You use this report only if you use cProjects in combination with an ERP system. In that case, SAP HR is installed on the same system as cProjects. This program replicates qualifications to the business partner objects. For more information, see SAP Note 1058953.

DPR_CATS_CPR_TRANSF As needed cProjects:

Integration to the Cross-Application Time Sheet (CATS) You can use this report for transfering the recorded data from CATS to cProjects.

4.5.1.2 SAP xRPM Standard/Housekeeping Jobs


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Program Name/Task Recommended Frequency

Detailed Description

RPM_FIN02 Daily FI/CO Integration to SAP ERP

/RPM/PLAN_INT_PREP Daily FI/CO Integration to SAP ERP

/RPM/FIN_PLAN_INT Daily FI/CO Integration to SAP ERP

/RPM/BUCKET_ROLLUP Daily FI/CO Integration to SAP ERP

/RPM/PROJECTS_BATCH_UPDATE As needed • Microsoft Project Integration

• cProjects Integration

• PS Integration

This integration report runs in the back-end system to upload multiple items at the same time.

RPM_WRKCNTR_UPLOAD As needed This integration report runs in the PS system for transfer of work centre to team during PS integration.

4.5.2 Required Manual Periodic Tasks 4.5.2.1 SAP cProject Suite

Required Manual Periodic Tasks

Task or Transaction Description Recommended Frequency

DPR_EVE_BATCH_DPO

cProjects:

You can use this report to extract data from your projects and display the evaluations in cProjects. You can either plan the extraction of the data or trigger it manually.

As needed

SAP Load Generator

Use transaction SGEN to start the SAP Load Generator.

cFolders and cProjects:

When you call the individual Business Server Pages (BSPs) and WebDynpro pages that make up cProjects and cFolders for the first time, you may experience delays. This is because the individual pages are generated at runtime. To avoid this, we recommend that you centrally generate each page once.

• After you have installed cProjects or cFolders for the first time or after an upgrade

• After importing Support Packages

• If you have added customer fields to cProjects or cFolders tables

Activate Internet Communication Framework (ICF) services

If you upgrade or implement a Support Package, the ICF may be deactivated and needs to be activated again. For more information, see the

After you have upgraded or implemented a Support Package.


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Collaboration Projects (cProjects): Configuration Guide under Data Replication. You find this configuration guide in SAP Solution Manager.

Standard Business Intelligence (BI) reports

To analyze your application data, you can use the standard reports and analysis tools of the SAP NetWeaver BI system.

As needed

4.5.2.2 SAP xRPM Required Manual Periodic Tasks

Task or Transaction Description Recommended Frequency

/RPM/PLANNING_DATA_DELETION

You can use this report to delete financial and capacity data.

As needed

4.6 Logging On and Load Balancing SAP Project and Portfolio Management uses the standard functionality of NetWeaver for logon and load balancing. For more information on network load balancing, see the documentation on SAP Service Marketplace at service.sap.com/ha -> HA in Detail -> High Availability for Network Infrastructures -> 6.1 Network Load Balancing.

4.7 User Management For more information about User Management tools, see:

The chapter User Management in the SAP Project and Portfolio Management security guide on the SAP Service Marketplace at service.sap.com/securityguide -> SAP xApps -> SAP Project and Portfolio Management Security Guide or under SAP cProject Suite Security Guides-> SAP Project and Portfolio Management Security Guide.

The chapter Granting Administration Authorization for an Object in the Collaboration Projects (cProjects): Configuration Guide under Current Settings. You can find this configuration guide in SAP Solution Manager.

Authorization Concepts and Roles SAP cProject Suite There is always at least one person assigned to an object in cProjects with administration authorization for that object. However, it is possible that the authorized person is not available, and the administrative tasks need to be transferred to another person. In such cases, you can enter new administrators for a particular object in cProjects. You have two options for this:

• Assigning authorizations as a system administrator

• Assigning authorizations as a superuser


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In both cases you bypass the authorization concept for cProjects. Therefore, only use this form of authorization concept only in emergencies.

For more information about authorization concepts and roles in the SAP cProject Suite, see the chapter Authorizations in the SAP Project and Portfolio Management security guide on the SAP Service Marketplace at service.sap.com/securityguide -> SAP cProject Suite Security Guides -> SAP Project and Portfolio Management Security Guide 4.5.

SAP xRPM For more information about authorization concepts and roles in SAP xRPM, see the chapter Authorizations in the SAP Project and Portfolio Management security guide on the SAP Service Marketplace at service.sap.com/securityguide -> SAP xApps -> SAP Project and Portfolio Management Security Guide 4.5.

4.8 Printing • The SAP cProject Suite uses SAP Interactive Forms by Adobe and smart forms for printing

which is a standard functionality of NetWeaver.

• SAP xRPM uses SAP Interactive Forms by Adobe for printing which is a standard functionality of NetWeaver.

For more information about printing in general, see the Technical Operations Manual for SAP NetWeaver at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver -> Administration of SAP NetWeaver Systems -> AS ABAP (Application Server for ABAP) -> Administration -> Printing.

For more information about printing in cProjects, see the the Collaboration Projects (cProjects): Configuration Guide. You can find this configuration guide in SAP Solution Manager.


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5 High Availability For more information about high availability, see the Technical Operations Manual for SAP NetWeaver at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration -> Technical Operations Manual for SAP NetWeaver -> General Administration Tasks -> High Availability -> SAP NetWeaver AS ABAP: High Availability or SAP NetWeaver AS JAVA: High Availability.


26 December 2007

6 Software Change Management Software Change Management standardizes and automates software distribution, maintenance, and testing procedures for complex software landscapes and multiple software development platforms. These functions support your project teams, development teams, and application support teams.

The goal of Software Change Management is to establish consistent, solution-wide change management that allows for specific maintenance procedures, global rollouts (including localizations), and open integration with third-party products.

This section provides additional information about the most important software components.

The following topics are covered:

• Transport and Change Management - Enables and secures the distribution of software changes from the development environment to the quality assurance and production environment.

• Development Request and Development Release Management – Enables customer-specific maintenance procedures and open integration with third-party products.

• Template Management – Enables and secures the rollout of global templates, including localizations.

• Quality Management and Test Management - Reduce the time, cost, and risk associated with software changes.

• Support Packages and SAP Notes Implementation – Provide standardized software distribution and maintenance procedures.

• Release and Upgrade Management – Reduces the time, cost, and risk associated with upgrades.

6.1 SAP Project and Portfolio Management

6.1.1 Transport and Change Management SAP NetWeaver transport and change management procedures apply to SAP xRPM and SAP cProject Suite, which use the components CPRXRPM and CPRXRPM_UI. For more information, see the Technical Operations Manual for SAP NetWeaver at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) ->System Administration -> Technical Operations Manual -> General Administration Tasks -> Software Logistics (Overview) -> Transport and Change Management -> Change and Transport System -> Change and Transport System − Overview (BC-CTS).


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6.1.2 Development Requests and Development Release Management

The standard procedures of SAP NetWeaver apply to xRPM and the SAP cProject Suite. For more information, see the Technical Operations Manual for SAP NetWeaver at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) ->System Administration.

In the Java parts, no customer-specific modifications are possible. Development is only possible if it is completely independent of the standard logic.

In the ABAP parts, customer-specific modifications and development is possible.

6.1.3 Template Management The SAP cProject Suite and SAP xRPM do not use any template management.

6.1.4 Quality Management and Test Management

The standard procedures of SAP NetWeaver apply to xRPM and the SAP cProject Suite. For more information, see the Technical Operations Manual for SAP NetWeaver at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) -> System Administration.

6.1.5 Support Packages and Patch Implementation

SAP recommends implementing Support Package Stacks (SP-Stacks), which are sets of Support Packages and patches for the respective product version that must be used in the given combination. The technology for applying Support Packages and patches will not change.

You can find detailed information about the availability of SP-Stacks for SAP Project and Portfolio Management 4.5 in the SAP Service Marketplace under http://service.sap.com/sp-stacks and in the following SAP Notes:

SAP Note Number Title

1084384 Support Packages for CPRXRPM 450_700

1075658 Exchange Upgrade Based on 700 with CPRXRPM 450_700

1088467 cProjects 4.5 - Support package information and notes

Read the corresponding Release and Information Notes (RIN) before you apply any Support Packages or Patches of the selected SP Stack.

To find out about RIN and currently available support packages for the components of the SAP Project and Portfolio Management solution package refer to the SAP Service Marketplace (quick link /patches).

For more information about the implementation of support packages as well as possible side effects, see service.sap.com/patches -> SAP Support Packages in Detail.


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Detailed information about the tools necessary for implementing patches can be found in the Technical Operations Manual for SAP NetWeaver at help.sap.com -> SAP NetWeaver -> SAP NetWeaver 7.0 (2004s) ->System Administration.

7 Troubleshooting SAP cProject Suite

If the full-text search for documents with TREX does not work, make sure that you have made the relevant settings in Customzing for cProjects under SAP NetWeaver -> Application Server -> Basis Services -> Knowledge Provider -> Document Management Service -> Define Indexing Readiness and Schedule Asynchronous Indexing and De-indexing. For more information, see chapter Making Settings for the Search with TREX in the Collaboration Projects (cProjects): Configuration Guide under General Settings. You can find this configuration guide in SAP Solution Manager.

For frequently asked questions, see SAP Note 1088160.

SAP xRPM If you are working in a distributed system landscape, we recommend using federated portal network (FPN). For more information, see SAP Note 1044645. For more information about performance, see SAP Note 1092534.

For more information about trace files and logs, see section 3.2.1 CPRXRPM and CPRXRPM_UI Analysis Tools.


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8 Appendix 8.1 Categories of System Components for

Backup and Restore Categories of System Components

Category Properties Suggested Methods for Backup and Restore

Examples

I Only software, no configuration or application data

- No backup, new installation in case of a recovery or

- Initial software backup after installation and upgrade

- Backup of log files

BDOC modeler

II Only software and configuration information, no application data

- Backup after changes have been applied or

- No backup, new installation and configuration in case of a recovery

- Backup of log files

SAP Gateway

Comm. Station

SAP Business

Connector

SAP IPC (2.0C)

III Only replicated application data, replication time is sufficiently small for a recovery

Data:

- No data backup needed

- Backup of software, configuration, log files

SAP IMS/Search

Engine *

SAP IPC (2.0B) *

Webserver *

SAP ITS

IV Only replicated application data, backup recommended because replication time is too long, data not managed by a DBMS

Data:

- Application specific file system backup or

- Multiple instances


SAP IMS/Search

Engine *

Webserver *

V Only replicated application data, backup recommended because replication time is too long, data managed by a DBMS

Data:

- Database and log backup or

- Multiple instances


SAP IPC (2.0B) *

Catalog Server

VI Original application data, standalone system, data not managed by a DBMS

Data:

- Application specific file system backup


Webserver *


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VII Original application data, standalone system, data managed by a DBMS, not based on SAP WebAS

Data:

- Database and log backup


VIII Original application data, standalone system, based on SAP WebAS

Data:

- Database and log backup, application log backup (such as job logs in file system)


Standalone SAP

R/3

IX Original application data, data exchange with other systems, data not managed by a DBMS

Data:

- Application specific file system backup, data consistency with other systems must be considered


X Original application data, data exchange with other systems, data managed by a DBMS, not based on SAP WebAS

Data:

- Database and log backup, data consistency with other systems must be considered


SAP liveCache

SAP Mobile

Workbench

XI Original application data, data exchange with other systems, based on SAP WebAS

Data:

- Database and log backup, application log backup (such as job logs in file system), data consistency with other systems must be considered


SAP R/3

SAP CRM

SAP APO

SAP BI

8.2 Related Guides You can find more information about installation and configuration in the Master Guide and in the Upgrade Master Guides.

8.3 Related Information The following table contains links to information relating to the Solution Operation Guide.


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Content Quick Link to the SAP Service Marketplace (service.sap.com)

Master Guide, Installation Guide and Upgrade Guide

instguides ibc

Related SAP Notes notes

Released Platforms platforms

Network Security securityguide network

Technical Infrastructure ti

SAP Solution Manager solutionmanager