Business Process Management and Sustainability The Next Generation for Business Process Excellence Ann Rosenberg, SAP Global Business Process Management Lead SAP Field Services External Lecturer IT University of Copenhagen SAP Curriculum Congress 2010
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Business Process Management and SustainabilityThe Next Generation for Business Process Excellence
Ann Rosenberg,SAP Global Business Process Management Lead SAP Field ServicesExternal Lecturer IT University of Copenhagen
Business Process ManagementThe Strategic FrameworkThe Sustainability Process MapThe Integration and technology enablementSustainability Performance ManagementSAP as Exemplar
Linking Strategy to Operations: Process Modelsand Innovation
D.P. Norton and Randall H. Russel “Linking Strategy to Operations: Process Models and Innovation” Publicationdate: Jul 15, 2009, Hardvard Business Review
Three to five strategic themes:
Operational ExcellenceCustomer RelationshipGrowth Through Innovation...
D.P. Norton and Randall H. Russel “Linking Strategy to Operations: Process Models andInnovation” Publication date: Jul 15, 2009, Hardvard Business Review
Linking Strategy to Operations: Process Modelsand Innovation
Rapid time to solution for new applicationExtension to existing applicationsGoal is broader, and better coordination ofmission-critical processBudget Trend: typically single project
Process-Based Application
IT and business buyer
Improve visibility and change managementGoal is application rationalization and modernizationBudget Trend: Level funding, increasing investment ifcombined with CPI or shared services
Redesign for a Process-Based SOA
Business and IT as buyerBPM is a program, consisting of multiple projectsGoal is business agility for key processesBudget Trend: Level or increasing investment
Continuous Process Improvement
Senior business executive as buyerRethink entire business processGoal is make a "game-changing" playIterative versus “big bang” approach to achievingtransformationBudget Trend: Level or increasing budget
Why an SAP University Alliances BPMCurriculumIntroduction to the SAP University AlliancesBPM Curriculum
BPM Curriculum Purpose andObjectivesLesson Plan overviewIntroduction to each session: purposeand contentHow Global Bike is used as the casestudy to support the group assignmentsBooks and academic literatureFinal assignment
Pilot: IT University of CopenhagenThe SAP University Alliances BPMSemester is part of Master in ITManagement and StrategyStudents skills and background (42students in the class)Structure of the sessions (14 sessions)Pilot - feedback and observation
BPM in an SAP perspectiveProcess and Technology evolutionBPM TechnologyBPM GovernanceBPM MethodologyBPX Associate and ProfessionalBPX Community
Next step: Roll-out SAP University AlliancesBPM curriculum
As a Global Business Process Management Lead and Senior Program Manager forBusiness Add-ons in SAP Field Services, GPMO, Ann Rosenberg is responsible for the BPMblending SOA approach from a methodology and Business Add-Ons content perspectivewhich is offered to SAP´s customers. Ann joined SAP in the year 2000 and has since beenworking in SAP Business Consulting, SAP Process Office and Global Project ManagementOffice. Ann has a Black Belt in Six Sigma and an Executive MBA from SIMI. Ann has aprofound experience in setting up BPM organizations and the transformation change whichIT needs to execute to be able to support a process-oriented organization. Ann has designthe new SAP BPX certification program for associate and professional and has published thebook “Business Process Management – The SAP Roadmap”. Ann work as external lecturerat the IT University of Copenhagen and is leading the BPM Roundtable at SAP UniversityAlliances.
As a Professor for Business Model Management, Business Process Management and ValueManagement at the Copenhagen Business School and IT University, Denmark. He lectures bothon Bachelor and Masters level. Furthermore is he:• Founder of the Global University Alliance BPM program• The Co-developer of SAPs Business Process Management Framework and approach• Designer and co-developer of the new SAP BPX certification program for associate and
professional• Main author of SAP Press New Business Performance Management book: Applying real-world
BPM in an SAP environment• Founder of the European BPM User Group, which consists of over 200 companies• He just received IBM’s prestigious “Growth award 2008/2009” for contributing as the strongest
growth enabler across EMEA.
Mark has coached and helped numerable companies create and realize value. His developedapproaches within Business Modelling, Process Management and Business Value Management,has helped hundreds of companies over the world.
He is interest in the following research areas:Business Model Management, Business Process Management, Service Orientation, EnterpriseArchitecture
As a Professor for Business Information Management at the Wiesbaden Business School ofRhein Main University, Germany, Karin Gräslund teaches Masters of Art s in Financespecifically in Enterprise Information and Performance Management since 2007. Sheeducates her Bachelor Students of Business Administration in 3rd and 6th Semester in basicand advanced course of modern and value-oriented Business Process and EnterprisePerformance Management .• She is responsible SAP University Alliance Representative of the Rhein Main University,• is involved in the Business By Design Activities of the Wiesbaden Business School,• trains the SAP TERP10 Certification Program for SAP Education since the beginning of
the TERP10 Pilot project• cooperates with SAP in the area of Applied Sciences within her master curriculum• and is Member of the BPM Roundtable and the BI Roundtable at SAP University
Alliances.
Prof. Dr. Helmut Krcmar (today Business Information Management at TU Munich) recrutedKarin Gräslund as research associate at the University of Hohenheim, Stuttgart from 1994and employed her as head of Publice Service Consulting team in his Enterprise ITM 1997.2000 she began to work for SAP Germany as consultant and project manager for ERPPlanning and Business Information Warehouse, from 2004 as Sales Executive and SolutionExpert for SAP NetWeaver. Meanwhile she has 10 years industrial experinces in BPM andInformation Management Consulting cooperating with consulting partners like bearing point,Deloitte, Accenture, Steria Mummert among others.
As a senior lecturer and academic developer at Sheffield Business School (SBS), Siavashlectures in Business Operations and Process Management, Strategic Information andKnowledge Management, Business-IT Alignment and Digital Innovation.
Siavash has founded the Enterprise Systems Competence Center (ESCC). The centre aimsto foster teaching, learning, research and practice excellence in the area of EnterpriseSystems, BPM and Enterprise Architectures.
Siavash holds an MSc in IT and Management, is a certified SAP consultant and has morethan 10 years of experience in industry and higher education as a consultant, IT practitionerand academic. He is currently leading the development of Masters level courses withspecific reference to BPM and EA at SBS.
He takes active (research) interest (non-IT inclusive) in BPM, EA, Business-IT Alignment,Open Source, Technology Innovation and Educational Leadership.
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