SAP CRM 4.0 & mySAP CRM Edition 2004: Learning …sapidp/... · gfedc mySAP CRM Powered by SAP NetWeaver (BBP for SAP CRM 4.0) SAP Library (HTM) Use this link to the SAP Library to

SAP CRM 4.0 & mySAP CRM Edition 2004: Learning Map for Technology Consultants

RECENT UPDATES VIEWER SOFTWARE SEARCH

Step 1: Learn What You Need Update your core competence - must know

Step 2: Prepare for Your Project Learn which implementation tools, guides, and support are available

Learn how to access the tools and content and how to get support

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Update Your Core Competence - Must Know

SAP CRM Powered by SAP NetWeaver Open/Close Duration: 0:40 hours

At the end of this unit you will be able to:

Understand that mySAP CRM, as a part of SAP's Enterprise Service Architecture (ESA), is built on top of the platform technology of SAP NetWeaver

Explain that the user interface is based on the services of SAP NetWeaver, using portal and Web technology to serve any user with the appropriate presentation of mySAP CRM

Know that the SAP NetWeaver platform provides a comprehensive foundation for building and extending SAP CRM applications. Open integration via many industry standards ensure that SAP CRM can plug into any and all corporate system landscapes

Explain the Architecture and Technology of mySAP CRM 4.0

gfedc mySAP CRM Powered by SAP NetWeaver - Overview (BBP for SAP CRM 4.0) Presentation (PPT) 10 mins (23 pages)

May 24, 2004

After completing this presentation, you will be able to:

Explain the mySAP CRM technology challenges

Describe the CRM architecture based on SAP NetWeaver

Consult customers concerning SAP NetWeaver and the business value to CRM

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gfedc mySAP CRM Powered by SAP NetWeaver - Detailed View (BBP for SAP CRM 4.0) Presentation (PPT) 30 mins (72 pages)

May 5, 2004

After completing this presentation, you will be able to:

Explain mySAP CRM and SAP NetWeaver

Understand the four different layers of NetWeaver: People Integration, Information Integration, Process Integration, and the Application Platform

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gfedc mySAP CRM Powered by SAP NetWeaver (BBP for SAP CRM 4.0) SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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Close

People Integration Open/Close Duration: 6:49 hours

At the end of this unit you will be able to:

Understand that the concept of People Integration within the SAP NetWeaver platform provides a framework to support all user access needs for customer-centric business processes

Describe that occasional and expert users alike benefit from the intuitive and easy-to-use People-Centric User Interface

Explain the underlying technology of People-Centric CRM

Describe the programming model of the new UI

Implement and Customize People-Centric CRM

gfedc People Integration: mySAP CRM and NetWeaver - Detailed View (BBP for SAP CRM 4.0) Presentation (PPT) 30 mins (75 pages)

May 5, 2004

After completing this presentation, you will be able to:

Position People-Centric CRM and its elements (Portal, Application, Portal/Application Integration)

Describe the customizing and personalization functions

Position People-Centric CRM and industries

Understand the roles in People-Centric CRM

Describe the underlying technology

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gfedc People Integration SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc People-Centric CRM Overview SAP Tutor (SIM) 15 mins (47 steps)

Aug. 28, 2003

After completing this SAP Tutor session, you will be able to understand the basic concept of the People-Centric CRM UI framework.

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gfedc SAP NetWeaver Rapid Installer Presentation (PPT) 20 mins (22 pages)

Aug. 10, 2004

After completing this presentation, you will be able to:

Explain that the SAP NetWeaver Rapid Installer allows you to install and deploy an Enterprise Portal including business content and connectivity to back-end systems within just a few hours:

Describe that it consists of pre-configured SAP NetWeaver front-end components supporting a clearly defined set of customer scenarios.

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gfedc SAP NetWeaver Rapid Installer: Demo of the Easy, Wizard-Based Installation Flash Demo (EXE) 4 mins

Aug. 10, 2004

Once you have completed this demonstration, you will be able to:

Explain that the SAP NetWeaver Rapid Installer allows you to install and deploy an Enterprise Portal including business content and connectivity to back-end systems within just a few hours:

Describe that it consists of pre-configured SAP NetWeaver front-end components supporting a clearly defined set of customer scenarios.

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gfedc Business Package Installation SAP CRM 4.0 and EP 5.0 SAP Tutor (SIM) 26 mins (80 steps)

Aug. 8, 2003

After completing this SAP Tutor session, you will be able to install the Business Package for SAP CRM 4.0 on an EP 5.0 platform.

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gfedc Business Package Installation SAP CRM 4.0 and EP 6.0 (BBP for SAP CRM 4.0) SAP Tutor (SIM) 13 mins (39 steps)

May 26, 2004

After completing this SAP Tutor session, you will be able to install the Business Package for SAP CRM 4.0 on an EP 6.0 platform.

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gfedc Integrating SAP CRM 4.0 into mySAP Enterprise Portal 5.0 SAP Tutor (SIM) 15 mins (44 steps)

May 30, 2003

After completing this SAP Tutor session, you will be able to integrate SAP CRM 4.0 into mySAP Enterprise Portal 5.0.

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gfedc Integrating SAP CRM 4.0 into mySAP Enterprise Portal 6.0 (BBP for SAP CRM 4.0) SAP Tutor (SIM) 13 mins (39 steps)

May 21, 2004

After completing this SAP Tutor session, you will be able to integrate SAP CRM 4.0 into mySAP Enterprise Portal 6.0.

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gfedc Customizing People-Centric CRM: Blueprint Application Builder and CRM Designer SAP Tutor (SIM) 30 mins (89 steps)

June 2, 2003

After completing this SAP Tutor session, you will be able to:

Explain the CRM Designer tool and the Blueprint Application Builder

Customize the People-Centric CRM UI with the CRM Designer

Customize the People-Centric CRM UI Elements with the Blueprint Application Builder

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gfedc Customizing People-Centric CRM: Blueprint Table Maintenance SAP Tutor (SIM) 35 mins (107 steps)

June 2, 2003

After completing this SAP Tutor session, you will be able to:

Customize the People-Centric CRM UI through Blueprint Table Maintenance

Customize the Events, Field Groups, Tab Strips and the Main Blueprint Table

Connect the UI-Elements with the CRM model

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gfedc Customizing People-Centric CRM: Style Editor SAP Tutor (SIM) 15 mins (42 steps)

June 2, 2003

After completing this SAP Tutor session, you will be able to customize the styles and branding of the Enterprise Portal with the Style Editor.

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gfedc Demo Setup of a Sales Manager Role in EP 5.0 SAP Tutor (SIM) 15 mins (47 steps)

Sept. 30, 2003

After completing this SAP Tutor session, you will be able to:

Create Users

Copy Existing Roles

Assign Users to Roles

Customize Roles

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gfedc Demo Setup of a Sales Manager Role in EP 6.0 (BBP for SAP CRM 4.0) SAP Tutor (SIM) 14 mins (43 steps)

May 21, 2004

After completing this SAP Tutor session, you will be able to:

Create Users

Assign Users to Roles

Customize Roles

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gfedc Personalization in EP 5.0 SAP Tutor (SIM) 44 mins (133 steps)

Sept. 30, 2003

After completing this SAP Tutor session, you will be able to:

Explain the personalization in People-Centric CRM and its underlying technology

Select the portal style and modify layout and content of portal pages

Personalize iViews in the portal

Personalize CRM applications

Add/remove objects to/from favorites

Save self-defined search variants

Personalize BW iViews

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gfedc Personalization in EP 6.0 SAP Tutor (SIM) 31 mins (93 steps)

Nov. 12, 2004

After completing this SAP Tutor session, you will be able to:

Explain the personalization in People-Centric CRM and its underlying technology

Select the portal style and modify layout and content of portal pages

Personalize iViews in the portal

Personalize CRM applications

Add/remove objects to/from favorites

Save self-defined search variants

Personalize BW iViews

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gfedc People-Centric CRM User Interface Tools (BBP for SAP CRM 4.0) SAP Tutor (SIM) 6 mins (19 steps)

May 12, 2004

After completing this SAP Tutor session, you will be able to explain the People-Centric CRM User Interface Tools.

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gfedc Administration Tools in People-Centric CRM: Detailed View Presentation (PPT) 10 mins (42 pages)

June 12, 2003

After completing this presentation, you will be able to explain the Administration Tools in People-Centric CRM.

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gfedc Administration Tools in People-Centric CRM SAP Tutor (SIM) 15 mins (47 steps)

Jan. 26, 2004

After completing this SAP Tutor session, you will have a good overview of the:

PCD-Locator Check

Role Check

Role Copier

Consistency Check

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gfedc Using the Access Control Engine (ACE) in People-Centric CRM SAP Tutor (SIM) 18 mins (55 steps)

Jan. 22, 2004

After completing this SAP Tutor session, you will be able to:

Create a new group (containing roles)

Create a right for an existing rule

Activate a group

Activate a right

Analyze the log-table

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gfedc Generic iViews in People-Centric CRM SAP Tutor (SIM) 40 mins (119 steps)

June 2, 2003

After completing this SAP Tutor session, you will be able to explain the concept of Generic iViews.

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Close

Information Integration Open/Close Duration: 3:55 hours

At the end of this unit you will be able to:

Demonstrate that mySAP CRM Powered by SAP Netweaver enables companies to access all data, structured and unstructured, in order to adequately serve customer needs

Explain that CRM Analytics provide detailed insights into customers preferences and priorities

Understand that Master Data Management links customer profiles across systems and provides a global view of the customer

Explain that Knowledge Management enables customer-facing employees to access, store, and distribute customer related documents and information (such as sales collaterals, product manuals, warranty information, etc.)

gfedc Data Mining: Detailed View Presentation (PPT) 30 mins (44 pages)

May 11, 2004

After completing this presentation, you will be able to explain the Data Mining functionality.

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gfedc Business Intelligence SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc CRM Knowledge Management: Detailed View (BBP for SAP CRM 4.0) Presentation (PPT) 30 mins (98 pages)

May 6, 2004

After completing this presentation, you will be able to:

Position the CRM Knowledge Management and all its enhancements

Explain the CRM Document Accessibility to Knowledge Management

Describe the News Management

Understand the Knowledge Management in Channel Management

Position the Discussion Forum and the User Interface

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gfedc Knowledge Management: Authoring SAP Tutor (SIM) 13 mins (39 steps)

Sept. 30, 2003

After completing this SAP Tutor session, you will be able to use the Knowledge Management tools as an author.

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gfedc Knowledge Management Administration SAP Tutor (SIM) 20 mins (82 steps)

Sept. 30, 2003

After completing this SAP Tutor session, you will be able to use the Knowledge Management tools as an administrator.

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gfedc Knowledge Management SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc Master Data Management SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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Close

Process Integration Open/Close Duration: 3:17 hours

At the end of this unit you will be able to understand that the Process Integration concept within the SAP NetWeaver platform provides you with complete business process support, regardless of system boundaries.

gfedc CRM Middleware: Detailed View Presentation (PPT) 20 mins (35 pages)

Sept. 30, 2003

After completing this presentation, you will be able to:

Explain the architecture of the CRM Middleware.

Describe the technical capabilities of CRM Middleware like: Back-End Integration; Groupware Integration; Mobile Client Synchronization; Cross-Component Administration and Monitoring.

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gfedc CRM Middleware SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc Middleware Object Navigator SAP Tutor (SIM) 50 mins (146 steps)

June 2, 2003

After completing this SAP Tutor session, you will be able to:

Explain the functionality of the Middleware Object Navigator

Explain the functionality of the scenarios

Create new tables on the CRM server along with all Middleware objects necessary for the data distribution

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gfedc Middleware Object Navigator SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc Business Process Management SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc Connect a Mobile Client Installation to the CRM Server SAP Tutor (SIM) 30 mins (92 steps)

After completing this SAP Tutor session, you will be able to connect a Mobile Client Installation to the CRM Server.

May 18, 2004

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gfedc Data Flow from CRM Server to Mobile Client SAP Tutor (SIM) 22 mins (69 steps)

May 18, 2004

After completing this SAP Tutor session, you will be able to monitor the data flow from the CRM Server to the Mobile Client.

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gfedc Data Flow from Mobile Client to CRM Server SAP Tutor (SIM) 25 mins (76 steps)

May 18, 2004

After completing this SAP Tutor session, you will be able to monitor the data flow from the Mobile Client to the CRM Server.

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gfedc Minor Realignment SAP Tutor (SIM) 27 mins (82 steps)

May 18, 2004

After completing this SAP Tutor session, you will be able to monitor the runtime behavior of minor realignment.

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gfedc Major Realignment SAP Tutor (SIM) 28 mins (85 steps)

May 18, 2004

After completing this SAP Tutor session, you will be able to monitor the runtime behavior of the major realignment.

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gfedc CRM Mobile Synchronization SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc Implementation of CRM Mobile Client Applications SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc CRM Integration Services SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc Groupware Integration via CRM Middleware: Detailed View Presentation (PDF) 15 mins (39 pages)

Oct. 8, 2003

After completing this presentation, you will be able to explain the Groupware integration via CRM Middleware.

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gfedc Groupware Integration SAP Tutor (SIM) 50 mins (149 steps)

June 2, 2003

After completing this SAP Tutor session, you will be able to:

Explain, the functionality of the Groupware Integration

Configure the Groupware Integration

Perform the initial data load to the Groupware server

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gfedc Groupware Integration Setup and Load Guide SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc Data Integrity Manager (DIMa) SAP Tutor (SIM) 17 mins (52 steps)

Aug. 8, 2003

After completing this SAP Tutor session, you will be able to:

Explain the functionality of the Data Integrity Manager (DIMa)

Perform a Data Compare between SAP CRM tables and SAP R/3 Enterprise tables

Synchronize DIMa Objects

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gfedc Subscription Agent SAP Tutor (SIM) 25 mins (76 steps)

May 30, 2003

After completing this SAP Tutor session, you will be able to explain and use the Subscription Agent to configure subscription generators for a simplified administration of a mobile landscape.

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gfedc Easy Enhancement Workbench SAP Tutor (SIM) 30 mins (93 steps)

June 2, 2003

After completing this SAP Tutor session, you will be able to explain the functionality of the Easy Enhancement Workbench. You will also be able to carry out an field extension project for the SAPGUI, the People-Centric UI and the CRM Middleware.

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Close

Application Platform Open/Close Duration: 9:31 hours

At the end of this unit you will be able to:

Understand that the Application Platform of mySAP CRM Powered by SAP NetWeaver combines the proven reliability and stability of SAP ABAP programming language with the openness to support business and technology standards using Java

Describe that the capabilities are consolidated within the Web Application Server. All applications of mySAP CRM make use of the Web Application Server

Explain the CRM Mobile Technology

gfedc SAP Mobile Application Studio: Detailed View Presentation (PPT) 10 mins (43 pages)

Sept. 25, 2003

After completing this presentation, you will be able to explain the SAP Mobile Application Studio.

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gfedc Tile Wizard SAP Tutor (SIM) 22 mins (68 steps)

Aug. 8, 2003

After completing this SAP Tutor session, you will be able to create a tile (Tile wizard and hyperlink wizard).

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gfedc Tile Set Wizard SAP Tutor (SIM) 15 mins (47 steps)

Aug. 8, 2003

After completing this SAP Tutor session, you will be able to create a tile set (Tile set wizard including anchor modeling).

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gfedc Business Component Application SAP Tutor (SIM) 31 mins (94 steps)

Aug. 8, 2003

After completing this SAP Tutor session, you will be able to create a business component and an application.

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gfedc Generator SAP Tutor (SIM) 16 mins (49 steps)

Aug. 8, 2003

After completing this SAP Tutor session, you will be able to generate an application.

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gfedc Mobile Client Companion Standard (BBP for SAP CRM 4.0) SAP Tutor (SIM) 26 mins (80 steps)

May 26, 2004

After completing this SAP Tutor session, you will be able to explain Mobile Client Companion.

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gfedc Mobile Client Companion Customizing SAP Tutor (SIM) 28 mins (85 steps)

Sept. 21, 2004

After completing this SAP Tutor session, you will be able to explain the customizing of the Mobile Client Companion.

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gfedc Working with Favorites in Mobile Application Studio (BBP for SAP CRM 4.0) SAP Tutor (SIM) 13 mins (40 steps)

May 13, 2004

After completing this SAP Tutor session, you will be able to explain the use of favorites in the Mobile Application Studio.

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gfedc Work with Resources in Mobile Application Studio (BBP for SAP CRM 4.0) SAP Tutor (SIM) 10 mins (31 steps)

May 12, 2004

After completing this SAP Tutor session, you will be able to explain the use of resources in the Mobile Application Studio.

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gfedc CRM Mobile Technology SAP Library (HTM)

Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

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gfedc Data Management Guide Document (PDF) 400 mins (68 pages)

Oct. 26, 2004

After completing this document, you will be able to explain the SAP Data Management for the mySAP

Business Suite.

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Close

SAP Solution Manager for Implementation Open/Close Duration: 4:09 hours

At the end of this unit you will be able to:

Position the SAP Solution Manager and all its features and functionalities

Read and Model CRM Business Scenarios

Describe the SAP CRM Solution Manager Content

gfedc SAP Solution Manager Overview Presentation (PPT) 15 mins (40 pages)

May 23, 2003

After completing this presentation, you will be able to:

Position the SAP Solution Manager and its value propositions

Describe the Implementation with SAP Solution Manager

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gfedc mySAP CRM Business Scenarios and the Solution Manager Presentation (PPT) 20 mins (82 pages)

May 23, 2003

After completing this presentation, you will be able to explain the mySAP CRM Business Scenarios and the Solution Manager.

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gfedc Easy Implementation of mySAP CRM 4.0 (BBP for SAP CRM 4.0) Presentation (PPT) 20 mins (41 pages)

Aug. 12, 2004

After completing this presentation, you will be able to explain the easy implementation of mySAP CRM 4.0.

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gfedc Pre-Configured CRM in Solution Manager (BBP for SAP CRM 4.0) Presentation (PPT) 35 mins (18 pages)

July 26, 2004

After completing this presentation, you will be able to explain the fast implementation method by pre-configured CRM.

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gfedc Read and Model CRM Business Scenarios Presentation (PPT) 20 mins (82 pages)

June 2, 2003

After completing this presentation, you will be able to read and model CRM Business Scenarios.

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gfedc Read and Model CRM Business Scenarios SAP Tutor (SIM) 3 mins (9 steps)

July 21, 2003

After completing this SAP Tutor session, you will be able to read and model CRM Business Scenarios.

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gfedc SAP CRM Solution Manager Content Presentation (PPT) 15 mins (55 pages)

May 23, 2003

After completing this presentation, you will be able to explain the SAP CRM Solution Manager Content, its value proposition, its processes and its features and functions.

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gfedc SAP CRM Solution Manager Content SAP Tutor (SIM) 17 mins (53 steps)

July 21, 2003

After completing this SAP Tutor session, you will be able to explain the SAP CRM Solution Manager Content, its value proposition, its processes and its features and functions.

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gfedc SAP Solution Manager: Configuration Guide Generation SAP Tutor (SIM) 15 mins (46 steps)

April 6, 2004

This SAP Tutor session explains the generation of a configuration guide for your project.

The prerequisites for generating a configuration guide are:

You have already created an implementation project

You have scoped the relevant scenarios in the ´Business Blueprint´ transaction to your project

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gfedc SAP Solution Manager 3.1 with CRM 4.0 Content Demo Script (DOC) 20 mins (34 pages)

July 3, 2003

After completing this demo script, you will be able to:

Perform a virtual implementation project for the business scenario “Outbound Telesales” in the CRM 4.0 key capability Interaction Center.

Describe the Project Preparation.

Explain the Business Blueprint generation and the Realization phase with CRM 4.0 Content.

Understand the Testing and Project Monitoring phase.

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gfedc Testing Content (BPP for mySAP CRM 4.0) Presentation (PPT) 10 mins (18 pages)

Aug. 12, 2004

After completing this presentation, you will be able to explain the usage of test cases in Solution Manager.

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gfedc CRM Upgrades Driven by SAP Solution Manager (BPP for mySAP CRM 4.0) Presentation (PPT) 10 mins (15 pages)

Aug. 12, 2004

After completing this presentation, you will be able to explain the CRM Upgrade Content.

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gfedc Customizing Scout Demo Script (DOC) 10 mins (13 pages)

July 3, 2003

After completing this demo script, you will be able to explain the supporting functionality of Customizing Scout and Customizing Distribution.

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gfedc Project Wizard Video (AVI) 4 mins

July 3, 2003

After completing this presentation, you will be able to explain the Project Wizard.

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gfedc Solution Manager Installation WebEx Session (WRF) 35 mins

July 25, 2003

After completing this WebEx Session, you will be able to install SAP CRM 4.0 with the Solution Manager 3.1.

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Close

Summary Open/Close

Summary

After completing the section above, you should:

Test your knowledge with a Self-Test

Discuss open issues in the Live Expert Sessions

Equip yourself for onsite work in Step 2: Prepare For Your Project

Do you think you are now ready for your next project?

If you wish, you can extend your competence in the nice-to-know section below.

Yes No, because nmlkj nmlkj

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Extend Your Competence - Nice to Know

SAP CRM Powered by SAP NetWeaver Open/Close

SAP NetWeaver as an Enabler for mySAP CRM Presentation (PPT) 15 mins (36 pages)

Feb. 17, 2004

After completing this presentation, you will be able to:

Explain the benefits of SAP NetWeaver for mySAP CRM

Describe SAP NetWeaver as an enabler of mySAP CRM

Understand composite applications – a new integration paradigm with SAP NetWeaver

Architecture and Technology of mySAP CRM - Overview Presentation (PPT) 30 mins (62 pages)

April 30, 2003

After completing this presentation, you will be able to:

Explain the Architecture and Technology of mySAP CRM 4.0

Position mySAP CRM and SAP NetWeaver

Describe People Integration, Information Integration, Process Integration and Application Platform

SAP NetWeaver Learning Maps SAP Online Knowledge Product (HTM)

After using this Online Knowledge Products, you will be able to explain SAP NetWeaver.

Note: This item refers to the Learning Maps of other SAP Online Knowledge Products. To obtain access, SAP Partners and Customers need to order.

SAP Netweaver Website (HTM)

After exploring this site, you will be able to explain the Integration and Application Platform SAP Netweaver.

Technical Infrastructure Website (HTM)

After exploring this site, you will be able to:

Explain the concepts and requirements for mySAP.com system landscapes

Describe the well-planned technical infrastructure as a solid foundation for your business processes

Explain that the technical infrastructure ensures the system's functionality, availability, scalability, security and lowest cost of ownership

Close

People Integration Open/Close

Overview of People-Centric CRM Presentation (PPT) 120 mins (93 pages)

April 30, 2003

After completing this presentation, you will be able to:

Position People-Centric CRM and its elements (Portal, Application, Portal/Application Integration)

Describe the customizing and personalization functions

Position People-Centric CRM and industries

Understand the roles in People-Centric CRM

Describe the underlying technology

Book: Implementing People-Centric UI with BSP and SAP EP Reference Material (PDF)

(304 pages) Nov. 2003

After completing this document, you will be able to setup and configure the People-Centric UI of mySAP CRM.

Close

Information Integration Open/Close

mySAP CRM Analytics: Overview (BBP for SAP CRM 4.0) Presentation (PPT) 20 mins (86 pages)

May 5, 2004

After completing this presentation, you will be able to explain the mySAP CRM Analytics solution.

SAP CRM 4.0: Learning Map for Analytics Consultants (BBP for SAP CRM 4.0) SAP Online Knowledge Product (HTM)

After using this Online Knowledge Product, you will be able to explain the CRM Analytics functions and features.

Note: This item refers to another SAP CRM 4.0 Learning Map. If authorization is missing, SAP Partners and Customers can order here.

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Process Integration Open/Close

CRM Middleware: Delta Presentation (PPT) 10 mins (28 pages)

Oct. 26, 2003

After completing this presentation, you will be able to explain what is enhanced in CRM 4.0 Middleware.

CRM Middleware: Overview Presentation (PPT) 10 mins (42 pages)

Sept. 30, 2003

After completing this presentation, you will be able to:

Explain the CRM Middleware within mySAP CRM

Explain the Technical Capability Back End Integration; Groupware Integration; Mobile Client Synchronization and Technical Capability Cross-Component Monitoring

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Application Platform Open/Close

Implementing mySAP CRM: Overview (BBP for SAP CRM 4.0) Presentation (PPT) 30 mins (142 pages)

April 8, 2004

After completing this presentation, you will be able to explain the implementation of the mySAP CRM solution.

Implementing and Operating mySAP CRM (BBP for SAP CRM 4.0) Document (PDF) 5 mins (4 pages)

April 8, 2004

After completing this document, you will be able to explain how to implement and operate mySAP CRM.

Mobile Client Technology: Delta Presentation (PPT) 30 mins (30 pages)

April 21, 2004

After completing this presentation, you will be able to explain what is enhanced in CRM 4.0 Mobile Technology.

Mobile Client Technology: Overview Presentation (PPT)

See the statistics for this learning map

After completing this presentation, you will be able to explain the Mobile Client Application, the Mobile Client Synchronization and the SAP Mobile Application Studio.

30 mins (30 pages) April 21, 2004

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SAP Standard Training Open/Close

Extend your knowledge by taking SAP standard training courses.

SAP Standard Classroom Training: Online Training Catalog Website (HTM)

Search and register for SAP standard training courses offered by SAP Education worldwide. Obtain an overview of the SAP CRM 4.0 standard training classroom course curriculum: mySAP CRM Curriculum

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