SAP Cloud ALM in a Nutshell Unit 1: Introduction to SAP Cloud ALM
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Introduction to SAP Cloud ALM
Overview
In this course, you will learn about:
▪ The basics of SAP Cloud ALM
▪ The value of SAP Cloud ALM
▪ Implementation capabilities
▪ Conducting fit-to-standard workshops
▪ Operating cloud solutions
▪ Monitoring business processes
▪ Key takeaways and outlook
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Introduction to SAP Cloud ALM
Customer demand
“Our customers tell us that they want to manage
their business processes end-to-end across the
Intelligent Suite.
SAP Cloud ALM, a cloud-based tool for
application lifecycle management, delivers a
seamless and harmonized implementation and
operation experience to make this happen. The
solution not only helps our customers maximize
the value of their cloud investments but also
paves the way to the Intelligent Enterprise.”
Thomas SaueressigMember of the Executive Board of SAP SE,
SAP Product Engineering
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Implementation Operations
Introduction to SAP Cloud ALM
Application lifecycle management (ALM) for the Intelligent Enterprise
Test
Deploy
Detect
AnalyzeCorrect
Automate
Design
Build
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Introduction to SAP Cloud ALM
SAP Cloud ALM – A brand-new cloud-based ALM offering
For the Intelligent Enterprise
▪ For cloud-centric customers
▪ Manages cloud and hybrid solutions
▪ Supports all components of the
Intelligent Enterprise
In the public cloud
▪ Rethought, newly designed, and built
on modern cloud technology
▪ Immediate consumption, always up-to-date
▪ Cost-efficient for customers
SAP Cloud ALMis cloud-native and open
Fair usage rights included with SAP Enterprise Support, cloud editions
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Introduction to SAP Cloud ALM
Example – Supporting the Intelligent Enterprise
▪ SAP S/4HANA▪ SAP Customer
Data Cloud
▪ SAP Marketing
Cloud
Lead-to-Cash
Create Order Create InvoicesFulfill Order Collect CashSell ProductMarket Product
▪ SAP S/4HANA
▪ SAP CPQ
▪ SAP Commerce
Cloud
▪ SAP S/4HANA
▪ SAP Subscription
Billing
▪ SAP S/4HANA
▪ SAP Commerce
Cloud
▪ SAP Subscription
Billing
▪ SAP Commerce
Cloud
▪ SAP Subscription
Billing
Travel-to-Reimburse
Hire-to-Retire
Source-to-Pay
…
Implementation Operations
Test
Deploy
Detect
AnalyzeCorrect
Automate
Design
Build
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Introduction to SAP Cloud ALM
SAP Cloud ALM – Functional and product coverage
Functional
coverage
SAP Cloud ALM is live NOW
We plan to extend the scope to complete
lifecycle coverage
We plan to extend coverage to all
components of the Intelligent Enterprise
Product
coverage
This is the current state of planning and may be changed by SAP at any time.
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Introduction to SAP Cloud ALM
Summary
You have learned that:
▪ SAP Cloud ALM is the answer to the market demand
for managing the Intelligent Enterprise.
▪ Fair usage rights are included in SAP Enterprise
Support, cloud editions at no additional cost.
▪ The three-year roadmap includes plans for enhanced
functionality and extended product coverage.
© 2020 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Value of SAP Cloud ALM
Overview
In this unit, you will learn about:
▪ Benefits of the cloud
▪ The value of SAP Cloud ALM
▪ The value for implementation
▪ The value for operations
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Value of SAP Cloud ALM
Cloud benefits for customers
▪ Always available
▪ Always up-to-date
▪ Access from anywhere
▪ Unlimited scalability
▪ Maximum efficiency
▪ No IT maintenance costs
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Value of SAP Cloud ALM
Value at a glance
Start Running Run with the BestKeep Running Run at your Best
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Value of SAP Cloud ALM
Value for implementation
Accelerated time-to-market Reduced cost of implementation
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Value of SAP Cloud ALM
Value for operations
Improved efficiency Reduced cost of operations
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Value of SAP Cloud ALM
Summary
You have learned that:
▪ Because it provides guidance, SAP Cloud ALM
enables customers to better understand the best
practices for implementing a cloud solution, which
helps to level the playing field between them and
their chosen implementation partner.
▪ By standardizing, automating, and monitoring
business processes, SAP Cloud ALM can help
minimize the administration time needed and reduce
the cost of operations for customers.
© 2020 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Introduction to SAP Cloud ALM for Implementation
Overview
In this unit, you will learn about:
▪ The basics of SAP Cloud ALM for implementation
▪ Core capabilities
▪ The roadmap
3PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Cloud ALM provides a harmonized implementation experience for the Intelligent Enterprise,
covering all relevant SAP solutions for cloud-centric customers.
Introduction to SAP Cloud ALM for Implementation
Basics
Test
DeployDesign
Build
4PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Introduction to SAP Cloud ALM for Implementation
Core capabilities
Consume Intelligent
Enterprise scenarios and
SAP Best Practices
content, visualize
processes and manage
scope in fit-to-standard
workshops.
Manage your
requirements lifecycle by
utilizing the change
management workflow
and deployment
orchestration.
Perform implementation
tasks based on SAP
Activate, automatically
generated and adapted to
customer scope.
Prepare and execute tests
based on SAP content for
manual testing and
integration of automated
testing tools.
Task TestProcessChange &
Deployment
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TeamRollouts Scope
SAP Activate Methodology
SAP Process Content
Introduction to SAP Cloud ALM for Implementation
Content-driven implementation projects
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Introduction to SAP Cloud ALM for Implementation
Product roadmap
February 2021November 2020August 2020May 2020
Early Adopter Care Release Support S/4HANA Cloud
Essentials
Support hybrid use cases Later
Partner
enablement
Open API’s
Extensibility
Maintenance
Extension
Management
Integration
Customer
CI/CD
Support of Model Company and
SAP S/4HANA Cloud Extended
Intelligent Enterprise Scenarios
Hire-to-Retire, Source-to-Pay,
Travel-to-Reimburse
All IES scenarios
Best Practice Content for
SAP S/4HANA Essentials
SAP Model Company Content
SAP S/4HANA Cloud Extended
based on Model Company
Hybrid Landscapes
Process
▪ Support Fit-to-Standard Process
▪ Process Scoping
▪ Process Content Viewer
Task
▪ Implementation Tasks rom SAP
Activate Roadmaps
▪ Tasks from Requirements
▪ Manual Task Creation
Test
▪ Test Preparation
Change & Deploy
▪ Requirements
▪ Multiple products in Landscape
Process
▪ Support further content types
Task
▪ Support multiple roadmaps
▪ New Rollout concepts
▪ Parallel Projects
Test
▪ Manual Test Case Execution
Process
▪ Simple Process Editing
Task▪ Agile Support
Test
▪ Integration of test automation
providers
Change & Deploy
▪ Release Timelines
▪ Basic Change Management
Process
▪ Export & Import API’s for
process content
▪ Process documentation
Task
▪ Export & Import API’s for
process content
▪ Partner Content
Test
▪ Test planning
▪ Defect Management
Change & Deploy
▪ Release Management
▪ Extended Change
Management & Traceability
Supported Content
This is the current state of future vision and may be changed by SAP at any time.
7PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Introduction to SAP Cloud ALM for Implementation
Summary
You have learned that:
▪ SAP Cloud ALM for implementation supports
customers with the implementation of cloud-centric
solutions by providing preconfigured content in a
cloud-native solution that is ready to use.
▪ Core capabilities: Features, functions and processes
are provided for the running of fit-to-standard
workshops and management of all implementation,
testing, and deployment activities. They adhere to
SAP Activate methodology, content, and tools.
▪ Ease of initial onboarding is followed by the
availability of a preconfigured process with open
interfaces that are extendable and adaptable to a
customer’s individual needs.
© 2020 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Conducting Fit-to-Standard Workshops
Overview
In this unit, you will learn about:
▪ Fit-to-standard basics
▪ Working with predefined content
▪ Managing tasks
▪ Creating requirements and notes
▪ Tracking project progress
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Conducting Fit-to-Standard Workshops
Overview and objective
1
2
4
5
Review best
practices
process
flow
Demonstrate
scope
item and
concepts
Discuss how the processes
fit with the customer’s
requirements
Identify
required
configuration
Enable customer
execution of standard
scenarios
Identify
delta
requirements
6
3
The objective of the fit-to-standard process
is to match the customer’s business
processes to the standard processes
available and to capture optimization and
solution configuration needed by the
customer.
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Conducting Fit-to-Standard Workshops
Demo recording
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Conducting Fit-to-Standard Workshops
Summary
You have learned that:
▪ SAP Cloud ALM for implementation offers an
integrated environment for fit-to-standard
workshops.
▪ Implementation tasks and best practice content are
preloaded in the tool and provided by SAP.
▪ Results of fit-to-standard workshops are captured in
the tool and immediately available for follow-up
activities.
© 2020 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Introduction to SAP Cloud ALM for Operations
Overview
In this unit, you will learn:
▪ The basics of SAP Cloud ALM for operations
▪ Core capabilities
▪ Roadmap
3PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Introduction to SAP Cloud ALM for Operations
Basics
SAP Cloud ALM provides harmonized features, functions, and processes for proactive operation
of a cloud-centric solution landscape for the Intelligent Enterprise, covering all relevant
SAP solutions for cloud-centric customers.
Detect
AnalyzeCorrect
Automate
4PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation
Automation
Analytics &
Intelligence
Event & Alert
Management
Monitoring
Integrated and
powerful monitoring
with focus on business
processes, integration,
users, and application
aspects.
Reactive/proactive
execution of operation
flows to avoid repeating
tasks and increase
overall operation quality
Out-of-the-box root
cause analysis with
business process
improvement and
technical analytics based
on advanced analytics &
prediction
Use-case-specific alert
calculation including alert
clustering plus intelligent
event processing
Introduction to SAP Cloud ALM for Operations
Core capabilities
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Alert and Dashboard Integration
for Business Process Monitoring
Real User Monitoring with
Embedded Performance
Monitoring
Job Monitoring for Cloud-Based
Jobs
Intelligent Event Processing
Embedded Operation Automation
Business Process Analytics, Health
Monitoring & Business Service
Management
Integration Monitoring with Intelligent
Housekeeping, Aggregation & Analytics
Business Process Health Monitoring for
Cloud Services
Business Service Management
Integrated with Health Monitoring &
Cloud Availability Center
Integration and Exception Monitoring:
SAP S/4HANA Cloud, essentials edition,
SAP Cloud for Customer, SAP Cloud
Platform Integration Suite ,SAP Marketing
Cloud, SAP Cloud Platform Neo and
Cloud Foundry environments, SAP
SuccessFactors, SAP Concur
Business Process Monitoring:
SAP S/4HANA Cloud essentials Lead-to-
Cash, Source-to-Pay, and Design-to-
Operate
Integration and Exception
monitoring:
SAP Ariba, SAP Fieldglass
Business Process Monitoring:
SAP S/4HANA on-premise,
SAP Business Suite
Performance, Real User, Job
Monitoring:
SAP S/4HANA Cloud,
SAP Marketing Cloud
Integration and Exception Monitoring,
Performance Monitoring, Real User
Monitoring, Job Monitoring
SAP S/4HANA on-premise and
SAP Business Suite
Business Process Monitoring:
SAP SuccessFactors
Integration and Exception
Monitoring
Alert Management
Landscape Management for Cloud
Services and On-Premise
Systems
Business Process Monitoring
Notification Management
Operation Automation via External
SCP Workflow
Increasing application
lifecycle support for
hybrid cloud landscapes
Introduction to SAP Cloud ALM for Operations
Roadmap
Supported Content
Product VisionNovember 2020August 2020May 2020
This is the current state of future vision and may be changed by SAP at any time.
6PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Introduction to SAP Cloud ALM for Operations
Summary
You have learned that:
▪ SAP Cloud ALM supports customers with operating
cloud-centric solutions by providing features,
functions and processes in a cloud-native solution
that is ready to use.
▪ The detect-to-correct lifecycle of SAP cloud solutions
is supported by the core capabilities monitoring,
analytics and alert management by providing
predefined KPIs along the end-to-end processes of
the Intelligent Suite.
© 2020 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Monitoring Business Processes
Overview
In this unit, you will learn about:
▪ Business process monitoring basics
▪ Monitoring end-to-end process performance
▪ Detecting anomalies
▪ Analyzing root causes
3PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Monitoring Business Processes
Overview and objectives
The objective of business process monitoring, as part of SAP Cloud ALM for operations, is to
provide transparency over the end-to-end processes of the Intelligent Suite.
It ensures smooth business operations without disruptions and increases the business process
execution quality and performance:
Business Process Monitoring with SAP Cloud ALM
Detect Analyze Correct Automate
Event & Alert
Management
focused on
efficient event
handling and
correction of
detected issues
Operation
Automation
focused on
correction and
automated
execution of
repetitive tasks
Business Process Monitoring
focused on process exceptions and
root cause analysis based on
predefined KPIs
4PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Monitoring Business Processes
Demo recording
5PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Monitoring Business Processes
Summary
You have learned that:
▪ Business process monitoring makes the performance
of end-to-end processes of the Intelligent Suite
transparent.
▪ Predefined process content and key performance
indicators (KPIs) are provided by SAP.
▪ Analyzing the root cause is the basis for alerting both
LoB and IT users on process disruptions and
exceptions and offering an automated problem
resolution.
© 2020 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Takeaways and Outlook
Unit 1: Introduction to SAP Cloud ALM
▪ SAP Cloud ALM is the answer to the market demand
for managing the Intelligent Enterprise.
▪ Fair usage rights are included in SAP Enterprise
Support, cloud editions at no additional cost.
▪ The three-year roadmap includes plans for enhanced
functionality and extended product coverage.
3PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Takeaways and Outlook
Unit 2: Value of SAP Cloud ALM
▪ Because it provides guidance, SAP Cloud ALM
enables customers to better understand the best
practices for implementing a cloud solution, which
helps to level the playing field between them and
their chosen implementation partner.
▪ By standardizing, automating, and monitoring
business processes, SAP Cloud ALM can help
minimize the administration time needed and reduce
the cost of operations for customers.
4PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Takeaways and Outlook
Unit 3: Introduction to SAP Cloud ALM for Implementation
▪ SAP Cloud ALM for implementation supports
customers with the implementation of cloud-centric
solutions by providing preconfigured content in a
cloud-native solution that is ready to use.
▪ Core capabilities: Features, functions and processes
are provided for the running of fit-to-standard
workshops and management of all implementation,
testing, and deployment activities. They adhere to
SAP Activate methodology, content, and tools.
▪ Ease of initial onboarding is followed by the
availability of a preconfigured process with open
interfaces that are extendable and adaptable to a
customer’s individual needs.
5PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Takeaways and Outlook
Unit 4: Conducting Fit-to-Standard Workshops
▪ SAP Cloud ALM for implementation offers an
integrated environment for fit-to-standard workshops.
▪ Implementation tasks and best practice content are
preloaded in the tool and provided by SAP.
▪ Results of fit-to-standard workshops are captured in
the tool and immediately available for follow-up
activities.
6PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
You have learned that:
▪ SAP Cloud ALM supports customers with operating
cloud-centric solutions by providing features,
functions and processes in a cloud-native solution
that is ready to use.
▪ The detect-to-correct lifecycle of SAP cloud solutions
is supported by the core capabilities monitoring,
analytics and alert management by providing
predefined KPIs along the end-to-end processes of
the Intelligent Suite.
Key Takeaways and Outlook
Unit 5: Introduction to SAP Cloud ALM for Operations
7PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Takeaways and Outlook
Unit 6: Monitoring Business Processes
▪ Business process monitoring makes the performance
of end-to-end processes of the Intelligent Suite
transparent.
▪ Predefined process content and key performance
indicators (KPIs) are provided by SAP.
▪ Analyzing the root cause is the basis for alerting both
LoB and IT users on process disruptions and
exceptions and offering an automated problem
resolution.
8PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Takeaways and Outlook
Provisioning process
Entitlement
Notification
Provide &
Read InformationOnboarding
Start Request
Application
This is the current state of planning and may be changed by SAP at any time.
All customers with SAP
Cloud subscriptions are
notified automatically that
they are entitled to get SAP
Cloud ALM through the
SAP ONE Support
Launchpad
Customer’s SAP ONE
Support Launchpad admins
are automatically
authorized to launch the
SAP Cloud ALM request
application
Provide minimal input and
the SAP Cloud ALM tenant
is available within an hour
Review Product
Information:
https://support.sap.com/en/
alm/sap-cloud-alm
Invite SAP Cloud ALM
users and connect
solution landscape.
9PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Extended Support for Multi-Cloud
Support for SAP Model Company
Process modelling and documentation
Agile project Management
Test Automation, Defect Management
Change and Deployment Management
Support Multiple Projects and Solutions
Health Monitoring
Job Monitoring
Real User and Performance Monitoring
Business Service Management
Business Process Improvement
Service collaboration
Support for Hybrid Cloud
Extension management
Maintenance
Integration with customers’ continuous
integration and delivery (CI / CD)
Synthetic User Monitoring
Consistency Check
Configuration Monitoring
Root Cause Analysis
ALM extensibility
Partner content enabling
Artificial Intelligence use cases
Support for Multi-Cloud
Support Fit-to-Standard
Support Activate methodology
Support IES scenarios & Best Practice
Tasks and Requirements
Manual Test Management
Business Process Monitoring
Integration and Exception Monitoring
Event and Alert Management
Notification Management
Operation Automation
Process Modeling, Agile Project
Management & Test Automation
Business Service Management
& Business Process Improvement
Support for Hybrid Cloud
& Solution Extensions
SAP Cloud ALM Extensibility
& Partner Enabling
Key Takeaways and Outlook
SAP Cloud ALM product roadmap
10PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Takeaways and Outlook
Stay informed
SAP Help Portal:
https://help.sap.com/viewer/product/CloudALM
SAP Support Portal:
https://support.sap.com/cloud-alm
SAP Community:
https://community.sap.com/topics/application-lifecycle-management
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