MessalineApghar Senior Member Super Geek Join Date: Apr 2010 Location: NYC Burbs Posts: 1,258 Real Name: Ian SAN3 kit back from repair Arrived... DOA UPDATE #4- 08/03/2010 ARrived back DOA on 7/28.....so i wrote Rebecca a note this morning (7/29) >>>> Rebecca, As Per our conversation nearly 3 months ago, I sent my SAN3 OQ watch # 6688 in for repair, and it just arrived back yesterday. and it's got a different defect from what I sent it in for. I had originally sent it in for the common failure of the day-of-week hand, and that has been repaired, but now the Chrono is running and the upper pusher is doing nothing. The pusher itself works, it has spring resistance when pushed in , pops back out to the home position, etc, but the movement is not "accepting the command" so to speak. is there ANY possible way you would have an exchange piece on hand at this point ? if not, could you issue me a call-tag and expedite the service in some way? Thank you for the help __________________ If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel - Dire Straits Last edited by MessalineApghar; 08-03-2010 at 07:57 PM. Reason: added reference dates 3 Lastest Threads by MessalineApghar Thread Forum Last Poster Replies Views Last Post Plasticase / Nanuk General Invicta Watch Discussions MessalineApghar 0 6 08-05-2010 05:51 PM Got my V-E C.S.M. today. ... General Russian Watch Brands MessalineApghar 0 29 08-03-2010 08:06 PM Can anyone tell from looking .... ? Stuhrling Original bichondaddy1057 1 32 07-31-2010 08:55 AM MessalineApghar
Got my V-E C.S.M. today. ... General Russian Watch Brands MessalineApghar 0 29 08-03-2010 08:06 PM I had originally sent it in for the common failure of the day-of-week hand, and that has been repaired, but now the Chrono is running and the upper pusher is doing nothing. The pusher itself works, it has spring resistance when pushed in , pops back out to the home position, etc, but the movement is not "accepting the command" so to speak. Rebecca, Thread Forum Last Poster Replies Views Last Post
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MessalineApghar Senior Member Super Geek
Join Date: Apr 2010 Location: NYC Burbs
Posts: 1,258 Real Name: Ian
SAN3 kit back from repair Arrived... DOA UPDATE #4- 08/03/2010
ARrived back DOA on 7/28.....so i wrote Rebecca a note this morning (7/29) >>>>
Rebecca,
As Per our conversation nearly 3 months ago, I sent my SAN3 OQ watch # 6688 in for repair, and it just arrived back yesterday. and it's got a different defect from what I sent it
in for.
I had originally sent it in for the common failure of the day-of-week hand, and that has
been repaired, but now the Chrono is running and the upper pusher is doing nothing. The pusher itself works, it has spring resistance when pushed in , pops back out to the
home position, etc, but the movement is not "accepting the command" so to speak.
is there ANY possible way you would have an exchange piece on hand at this point ?
if not, could you issue me a call-tag and expedite the service in some way?
Thank you for the help __________________
If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel -
Dire Straits
Last edited by MessalineApghar; 08-03-2010 at 07:57 PM. Reason: added reference dates
I must commend you for such a reasonable response to such a provocation. Hope it results in a quick, satisfactory solution for you.
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#8
07-29-2010, 02:29 PM
RGILLER Senior Member Veteran Geek
Join Date: Oct 2008 Posts: 826
Unreal. You would have thought the QA department would have checked this out before it would be shipped out. Makes no sense to me. Hope Rebecca gives you a good answer...Roy
Location: Sunnyvale, CA Posts: 3,061 Real Name: Larry
That's terribe ... has happend to me, happens all too often .... I really commend you for your restraint in writing your post. In my case, when mine was returned from Invicta repair with a
worse problem than I sent it for, they were very sympathetic and they did expedite the
follow-up second repair and I had it back in about 4 weeks instead of the usual 8 to 12. I
hope they will do the same for you. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
I asked to speak to Vicki-Ann or Rebecca and he put me on hold and supposedly checked
with them or for them, and came back and told me they're not available, and would Leave a message for Rebecca.
I also stated that this watch was DOA originally, has been gone as long as i've owned it, and
I would really expect that in a situation like this, some accommodation to be made, such as a Call-Tag and using invicta's expedited service route, rather then the standard 6-8 week
turnaround.
he had nothing he could do for me, but he was very polite. so once again i sit waiting for a return-contact from R.B.
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If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel -
I sit here and read all the complaints about Invicta CS and I wonder if anyone from Invicta monitors the WG site (especially the Invicta forums) and, if so, why do they not address (all,
or at least, some) of the complaints about poor CS. Do they do such a lucrative volume of
business that they just don't care about CS??
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#19
07-30-2010, 01:07 PM
m*u*g* Senior Member
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Join Date: Nov 2009 Location: Hillsborough, NC
Posts: 917
this is when you vote with your wallet
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