Request for Proposal For Selection of Banking Partner for e-Sampark Project Technical & Functional Specifications & Instructions to the Bidder and Bid Process Department of I.T, Chandigarh Administration 5 th floor Additional Deluxe Building, Sector – 9D, Chandigarh e e - - S S a a m m p p a a r r k k P P r r o o j j e e c c t t
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EMD INR 5,00,000/- in the form of Demand Draft/PayOrder/Bank Guarantee in favor of “DirectorInformationTechnology”payableatChandigarhfromanationalized/scheduledbank
RFPAdministrativeCharges INR25,000/- tobe submittedalongwith theEMD inthe form of Demand Draft/Pay Order in favor of“Director Information Technology” payable atChandigarhfromanationalized/scheduledbank
Availability of Request For Proposal(RFP)
29thAugust2017(Tuesday)
Last date to send in requests forclarificationsontheRFP
3. Introductione-Sampark was initiated to bring together the services of all the departments under one singleumbrellaandgivecitizensofChandigarha“Multi-service–Single-window”experienceapartfromcompletelyremovingtheundueharassmentmetbythecitizensduetolackoftransparency.Thisisan initiativebyDepartmentof IT (DIT) for thedevelopment, integrationandmaintenanceofweb-portal for various departments of the Administration for providing 'One-stop-shop'. It not onlyprovidestheTransactionProcessingthroughitscentresandweb-enabledportalbutalsoisamajorsourceofinformationdissemination.Presently the role of System Integrator (SI) and operator is being played by SPIC (Society forPromotionofI.TinChandigarh),asocietyofDepartmentofIT,ChandigarhU.T.Benefitsofthee-SamparkInitiative:• Reductionofwastageoftimeofacitizenasmultipletasksarebeingperformedatthesecentres• Citizen-centriccentreshavingstate-of-the-artfacilities,apartfromcentrallocation• 8a.m.to8p.m.serviceonalldaysexceptSundays• Betterturn-aroundinreceipt,processingandissueofservices• Transparencyindeliveryofservices• EasymaintenanceofMISleadingtoquickreconciliationoftreasurycollectionse-SamparkProject• ChandigarhAdministrationhassetup43Samparkcentres(includinge–SamparkGramSampark,
Kiosk)andhasalsotiedupwith8PostOfficestorendere-Samparkservices.Thelistofexistingcentres isgiven inAnnexure I.The list isnonexhaustiveastherewillbe increase incentres induecourseoftime.
4. ScopeofWorkChandigarhAdministration is providing services to its citizens through the e-SamparkCenters andPost Offices that involve financial and non-financial transactions. As regards the non-financialtransactions,thesamearemanagedbytheSPICdirectlywiththeconcerneddepartments,whereasfinancialtransactionsrelatetoReceiptofpaymentsrelatingtoutilitybills,taxesetc.Toensuretheproper management of the government revenue collected/disbursed through the above saidfinancial transactions from the e-Sampark centres and Post Offices, the role of a Bank becomesimperative.AccordinglythescopeofworkforaBankcanbedescribedasfollows:
- Collection of cash/cheques received at the e-Sampark centres and Post Offices includingCollection&DepositofmoneyfromanytemporaryeSamparklocation.
e-Sampark centres, and also the swipe machines should be compatible with all kind ofcards(VISA,MasterCard,RuPay,AmericanExpressetc)
- Rendering of online payment facility to citizen / depositor with option of paying throughInternet banking, debit cards, credit card, digital wallets, etc. Selected bank would berequiredtoprovideonlinepaymentgatewayonnon-exclusivebasis.
- Timelyreportingaboutthedishonoredandbouncedchequestotheconcerneddepartments- Timelytransferoffundstothespecificbankaccountsofgovernmentandprivateentities- Maintain separate accounts under separate receipts/heads/accounts and providing its
Basedon theAs Isprocessandrequirementsofe-SamparkProject the followingprocesscouldbefollowedforMoneyCollection,OnlineCollection,TransferandBankReconciliation.MoneyCollectionProcess
• Theoperator collects thepayments andacknowledgement receipt is given to the citizen. Thisacknowledgementreceiptrecordsthedepartment/organizationnameandthepurpose(i.e.theservice availed etc.). The receipt for acceptance of Cheque shall be issued as ‘subject torealization’.
• TheBankselectedcollectsallthecash/cheques/DDaccumulatedatthee-SamparkcentresandPostOfficesonthesameday.Thisisdonetobedonetwiceaday,between1-2pmand8-8.30pm along with the MIS reports (which includes debit and credit card transactions) to bepreparedandgeneratedbytheexecutiveatthee-SamparkcentresandPostOffices.
thathe/shewishestoapply/payforandfillincertainpersonalinformationlikename,address,etc. as requiredby e-SamparkPortal for initiating thepayment.On completionof thedetails,applicants/depositorsshallbeprovidedwithoptionstomakepaymentfortherequisiteamountthroughPaymentGatewayServicesprovidedbytheselectedbankingpartner.
• The Bank to automatically segregate the Cash as well as money collected through debit andcreditcards,intolotsbasedonthedepartmentandtypeofrequirements.
• Acopyofthereceiptscrollsshallalsobesenttothedepartmentsandacopyalsotoberetainedby theBank.Thescrollswill contain thedetailsof the transactions including thedepartment’sname,majorheadofaccount,theserviceavailedandallotherdetailsasperprescribedchallan.
• Detailsof the transactions forwhich thechequehasbeenbounced is tobeupdated in thee-Samparkapplication(e-SamparkSIhastogiveuserID/passwordtoBankforupdatingthestatusofcheques)
ReconciliationProcedure• TheBank tosend report forcollectionanddeposits to theDistrictTreasuryOfficer (DTO)ona
• In case of bounced cheques, intimation is to be sent to the respective department anddesignated e-Sampark centre/ post office for updating the payment status and for takingnecessaryactions.
Any transaction made with a debit or credit card via swipe machines and online must first beauthorizedbythecardissuingauthority.Theservicemustaffordasecurelinkbetweene-Sampark,citizenandcardprocessortoavoidfraudulenttransactions.Thesecurelineshouldalsoensurefastandefficienttransactionprocessing.
The payment Service via swipe machines and online payment gateway should facilitate multipleusersmakingtransactionsfromvariouslocationsatasinglepointoftime.Hence,theServicemustsupportunlimitedorareasonablylargenumberofuseraccess.Serviceunavailabilityresultingfromloss of network availability can be excluded from service availability calculations if the networkavailabilitylossiscausedbyanyfactorsbeyondtheBank’scontrol,suchasnaturaldisastersorenduser'sportionofthenetworkfailure.
4.2.5 DataBackup
TheBankshallmakeregularbackupsofpaymenttransactionsrelateddataviaswipemachines.TheBank shallmake backups available to authorized personnel of the SI orDIT or departments uponrequest.
4.2.6 Maintenance
ScheduledMaintenance:TheBankshallspecifythebasisforscheduledmaintenancecausing/ornotcausingdisruptiontoprovidedelectronicpaymentserviceviaswipemachinesandonlinepaymentgateway.Disruptionofserviceduetoscheduledmaintenanceistobeexcludedfromserviceuptime(availability) calculations provided that SI is notified.Maintenance shall be performed during off-peakhoursandtheBankshallalwaysprovideadvancednoticeofscheduledmaintenancetoSI.Emergency Maintenance: The Bank shall specify the reasons for performing emergencymaintenance (Example:security related issues).TheBankshallnotify immediately theSI regardingtheemergencymaintenance.Un-notifiedserviceunavailabilityduetoemergencymaintenancewillbeincludedintheservicedowntimecalculations.
AllBankrecordsrelatedtopaymentswithrespecttoconsumershallbeavailableforinspectionandauditing byDistrict TreasuryOfficer (DTO) or other authorized representatives. The Bank shall beactingtocorrectorremedyanyauditresultswithinatimeperiodagreeduponwiththeDIT.Duringthecourseoffinancialauditandatanytimeafterthecompletionofthetransaction,incaseofanydiscrepancies,theBankwillbeliabletopayDITtheprincipalamountalongwithinteresttobecalculatedatprevailingrateofPLR+2%fromthedateofthetransactiontillthedateofpayment.
4.2.8 InformationAccessibility
• The Bank shall provide access to payment information to specified users and administratorsauthorizedbytheDITandSIusingtheserviceonatimelybasisinanaccurate,understandableandlogicalformat.
throughthee-Samparkapplication.4. Provideminimum two swipemachines at eache-Sampark centres andPostOffices alongwith
required telephone lines for debit and credit card transactions. The cost of telephoneconnectivity,consumablesandinfrastructurewillbebornebytheBank.TheBankalsoneedstotake care of the uptime and connectivity of the swipemachines and also the swipemachinesshouldbecompatiblewithallkindofcards(VISA,MasterCard,RuPay,AmericanExpressetc)
5. Provide online payment services. Selectedbankwould be required to provide online paymentgatewayonnon-exclusivebasis.
6. To set up ATMs at designated e-Sampark centres to facilitate the provision of the BankingServicesintheneighbourhoodofthecitizen.Theinstallation,operations,maintenance(includingenergycharges),securityetc.willbesoleresponsibilityoftheBank.Theselectedbankingpartnerwillhavetopayrent@INR10,000permonthforeachATM,withanannualrentalincrement@10%.ThespacemaybeallottedtosomeotherbanktosetupATMshowever,selectedbankingpartnerwillhavefirstrightofrefusal.
7. To setup a mechanism for the resolution of failed online transactions and transactions usingswipemachines.
8. DataManagementforallthecollections.9. Provide atleast one Currency counting and Fake note detection machine at each e-Sampark
Transactions, Cash Collections and through Swipe Machines at the centres and will furthertransfer the funds to the Treasury/Departments/Organizations.MIS for the samewill also besubmittedby theBank to the SI,Departments, Treasury andDIT. Bank shall alsohighlight thediscrepancies in case of mismatch between funds collected and the number of transactionsdone.SIshallberesponsiblefortransferringthefundsthroughonlinetransactionsmadeviathePayment Aggregator to the Bank (in cases where payment aggregator services are beingprovidedbyentityotherthanselectedbankingpartner)
11. The Bank shall ensure compliancewith latest international information security standards likeISO27001.
13. ProvideonlineaccesstotheDITwithrespecttoalltransactionsdonebytheBankonitsbehalf.14. The Bank shall be responsible for maintaining the confidentiality of all the transactions
1. TheDistrict TreasuryOfficer is the authorized representativeofChandigarhAdministration forfinancialtransactionsandisresponsibleforreconciliationoftransactionsconductedthroughe-Sampark.
1. Procurement & installation of Hardware, System software, Anti-virus, Printers, UPS etc. at e-Samparkcentres.
2. Procurementofnon-ITInfrastructure(furnitureetc.)atthecentres.3. Application Development (this would include either upgrading the existing application or
developing a new one)& Implementation (Digital Signature Certificates, Touch Screen Panels,Mobile,ElectronicTokenSystem).Thisshouldbecompliantwithitsrespectivestandards.• GenerateMISforstakeholders• PortalDesignandDevelopment• Integrationofnewe-Govinitiativeswiththee-Samparkapplication
4. Any loss or theft of any infrastructure (furniture, air conditioner etc.) provided by DIT orprocuredbySIwillberesponsibilityoftheSIandshouldbecoveredatitsowncosts.
5. SI should take daily incremental backups in a DVD and deposit it at DTO every day. Also acomplete backup of all the data and transactions should be taken on a monthly basis andsubmittedtoDIT.
6. SI may tie up with Payment Aggregator for payment gateway to manage the financialtransactionsthatoccurattheportalthroughDirectDebit,DebitCards,CreditCards,CashCards,digitalwallets,etc.
6. EligibilityCriteriaforBiddersThisinvitationforbidsisopentoallIndianscheduledbanksthatfulfillallthequalificationcriteriaasspecified in this section. The Bidder shall be responsible to DIT & SI for discharging of allresponsibilitiesrelatedtotheBidfinalizationandimplementationofproject.Qualificationcriteriafortheparticipatingbiddersareasgivenbelow:Biddershall complywith the followingqualificationeligibilitycriteria forgettingshort-listed in theQualificationround:i. The Bidder should be a scheduled commercial bank having operations for the previous 5
ineachofthelast5financialyearsprecedingthecurrentfinancialyear.iii. The Bidder should be undertaking Treasury banking operations on behalf of either the
Central Government or any of the State Governments. This shall not include themanagementofaccountofanyBoard,CorporationoranyotherUndertakingofeither theCentralorStateGovernment.
iv. TheBidder shallhaveatleast5branches (excludingextensioncounters)operational in theChandigarhason31.03.2017.
v. TheBiddershouldhaveimplementedcore-bankingsolutionsfortheirinternaloperations.vi. TheBiddershouldbeauthorizedbyRBIforofferingdebit,credit&othercardtransactions
throughswipemachinesandalsoonlinepaymentservices.RequirementofDocumentsThe Table below gives the detail of the Documents that the bidder needs to submit for itsQualificationagainsteachcriterionforqualifyingfortheopeningofTechnicalBids.Table-1
S.No. Criteria Referencedocument1. The Bidder should be a scheduled
commercial bank having operations forthe last 5 financial years in the tricity(defined as Chandigarh, Mohali &Panchkulacities)
SelfCertificationbytheBidder
2. The Bidder should be a profit-makingbankwithnet profits after taxof atleastINR 750 crores in each of the last 5financial years preceding the currentfinancialyear.
Relevant extract of Profit and Lossstatements (Duly certified/attested byCharteredAccoutant)
3. The Bidder should be undertakingTreasurybankingoperationsonbehalfof
S.No. Criteria Referencedocumenteither theCentralGovernmentoranyofthe State Governments. This shall notinclude the management of account ofany Board, Corporation or any otherUndertakingofeithertheCentralorStateGovernment
4. Shall have atleast 5 branches (excludingextension counters) operational in theChandigarhason31.03.2017
SelfCertificationbytheBidder
5. TheBankshouldhave implementedcorebanking solutions for their internaloperations
SelfCertificationbytheBidder
6. The Bidder should be authorized by RBIfor offering debit, credit & other cardtransactionsthroughswipemachinesandalsoonlinepaymentservices.
The bid document is available online on website mentioned in the Bid Data Sheet and can bedownloadedby the interestedbidders.Howeverwhile submitting thebid, thebidderwill have topayanamounttowardsthecostofthebiddocumentandthesameisnon-refundable.ThispaymentshouldbemadeintheformasmentionedinBidDataSheet,whichwillbeinadditiontotheEarnestMoneyDepositandpaidatthetimeofsubmissionofthebid.
7.2 Pre-BidConference
DIT will host a Pre-Bid Conference as per schedule given in Bid Data Sheet. The purpose of theconference is to provide bidders with information regarding the RFP and the proposed Projectsolution requirements, and to provide each bidder with an opportunity to seek clarificationsregardinganyaspectoftheRFPandtheProject.Thebiddersarerequestedtosubmitanyquestionsby email before the pre-bid conference at the email id asmentioned in the Bid Data Sheet. Thesubject lineof themail shouldbe:PreBidClarificationQuestion forSelectionofBankingpartnerfore-SamparkProject:Bidder’sCompanyName.DITwillendeavortoprovideacomplete,accurate,andtimelyresponsetoallquestions.However,DITmakesnorepresentationorwarrantyastothecompletenessoraccuracyofanyresponse,nordoestheDITundertaketoanswerallthequeriesthathavebeenposedbythebidders.Allresponseswillbemadeavailabletoallthebidders.
7.3 SiteVisits
TheBidder at its own responsibilitymay visit anyof the centres and SPIC for reconnaissance andobtain information regarding the functioningof thee-Samparkcentres, servicesprovidedat thesecentres, IT infrastructure available, functionality of the applications deployed etc. The costs ofvisitingthee-SamparkcentresorSPICofficeshallbeatthebidder’sownexpense.
If DIT seems it appropriate to revise any part of this RFP or to issue additional data to clarify aninterpretationofprovisionsofthisRFP,itmayissuesupplementstothisRFP.Anysuchsupplementshallbedeemedtobe incorporatedbythisreference intothisRFPwhichwillbe intheformofanaddendum hosted on our website. It would be the sole responsibility of the bidders to regularlycheckthewebsiteforanysuchaddendumsasnoadvertisement,writtencommunicationetc.willbeissued in this regard. Any change decided shall be uploaded on the e-Tendering system ascorrigendum(http://etenders.chd.nic.in)
7.5 BidPreparationCosts
Thebidder is responsible forall costs incurred inconnectionwithparticipation in thebidprocess,including,butnotlimitedto,costsincurredinconductofinformativeandotherdiligenceactivities,participation inmeetings/discussions/presentations,preparationofbid, inprovidinganyadditionalinformation required by DIT to facilitate the evaluation process, and in negotiating a definitiveServiceAgreementandallsuchactivitiesrelatedtothebidprocess.ThisRFPdoesnotcommitDITto
i. DITreservestherighttoexpand,alter,rescind,modifyorannulthetermsofthisRFPatanytimewithoutassigninganyreason.DITmakesnocommitments,expressorimplied,thatthebidprocesswillresultinabusinesstransactionwithbidder.
ii. ThisRFPdoesnotconstituteanofferbyDIT.
7.7 EarnestMoneyDeposit(EMD)
i. The Bidders shall submit, along with their Bids, Earnest Money Deposit as per detailsmentionedinBidDataSheetwithvalidityof180days.TheEMDinanyotherformshallnotbeentertained.TheEMDamountshouldbesubmittedalongwiththequalificationbid.
ii. TheEMDofallunsuccessfulbidderswouldberefundedbyDITwithin60daysafterthebidprocess iscompleted.TheEMDofthesuccessfulbidderwouldbeadjustedtowardspartialfulfillmentofthePerformanceGuarantee.
iii. ThebidwithoutadequateEMDwillbeliableforrejectionwithoutprovidinganyopportunitytothebidderconcerned.
iv. TheEMDcanbeforfeitedifaBidder1. WithdrawsitsbidduringtheperiodofbidvalidityasspecifiedintheRFP2. During the bid process, if a Bidder indulges in any such deliberate act as would
jeopardise or unnecessarily delay the process of bid evaluation and finalisation. Thedecision of the client regarding forfeiture of EMD shall be final & shall not be calleduponquestionunderanycircumstancesor
3. ViolatesanyofsuchimportantconditionsofthisRFPdocumentorindulgesinanysuchactivity as would jeopardize the interest of the client. The decision of the clientregardingforfeitureoftheEMDshallbefinal&shallnotbecalleduponquestionunderanycircumstances.
DITmay, inexceptional circumstancesandat itsdiscretion,extend thedeadline for submissionofbidsbyissuinganAddendumwhichshallbehostedonthewebsitementionedintheBidDataSheet,inwhichcaseallrightsandobligationsoftheproposedProjectandthebidderspreviouslysubjecttotheoriginaldeadlinewillthereafterbesubjecttothedeadlineasextended.
7.9 LateBids
Bids received after the due date and the specified time for any reason whatsoever, shall not beentertained.
7.10 BidOpening
Total transparency will be observed while opening of bids. DIT reserves the right at all times topostponeorcancelascheduledBidopening.Thevenueanddateandtimingfortheopeningofbidis
i. Bids will be in two parts (qualification and technical) as indicated in the RFP through e-Tenderingprocess.Therewillbetwobid-openingevents(i)forthequalificationsand(ii)fortheTechnicalBids.
ii. DITwillopenthequalificationbidsandlistthemforfurtherevaluation.The‘TechnicalBid’coversshallnotbeopeneduntiltheevaluationofthequalificationbidiscomplete.
iii. The technicalbidsofonly thosebidderswhoqualify in thequalificationevaluationwillbeopened.
iv. Allthebidswillbeopenedinpresenceofthebidder’srepresentatives,ifpresentatthetimeofbidopening.However,ifthereisnorepresentativeofanybidder,DITisentitledtostillgoaheadandopenthebidofthequalifiedrepresentative.
8. BidInstructionsandConditionsFor the bidding process, the bidders shall upload bids at the e-Tendering website(http://etenders.chd.nic.in). For further details about the e-Tendering procedure and itsrequirements,referAnnexureVII.Sealed Tender offers shall be received by the Director, Department of Information Technologythrough thee-Tendering systembefore the timeanddate specified in the scheduleof the tendernotice. In the event of the specified date for the submission of tender offers being declared aholiday,theofferswillbereceiveduptotheappointedtimeonthenextworkingday.The Department of Information Technology may, at its discretion, extend this deadline forsubmissionofoffersbyissuingcorrigendumanduploadingthesameone-Tenderingsystem.CheckListforthePre-QualificationcumTechnicalBidisplacedatAnnexureVIII
Thebidsmustbecompleteinallrespects.Thebidsshallbesubmittedinhardcopiesalso.TheDITwillnotacceptdeliveryofbidsbyfaxoremail.Allcopiesofthequalificationandtechnicalbidsmustbesubmittedinasealedpackage.Theoutsideofthepackagemustclearlyindicatethenameoftheproject (“Bid for Selection of Banking Partner for e-Sampark Project”), the bidder’s name andaddress, and thenamesof primary and secondary contact persons. Failure to adequately addressthe outside of a package could cause a bid to be misdirected or to be received at the requireddestinationafterthedeadline.
vi. On-sitePostImplementationSupportStrategyvii. KeyDeliverables(alongwithsampledeliverables,whereverpossible)
c. DITisalsoopentoanysuggestionsthatthebiddermaywanttorenderwithrespecttothe
approach adopted for the assignment in the light of their expertise or experience fromsimilarassignments.However,thisshouldnotleadtothesubmissiondatebeingmissedorextended.
TheTechnicalbidshalladdressthefollowing:
i. Printedcoverletter,aspertemplateinAnnexureoftheRFPii. ComplianceandRequireddocumentsaspertheRFPiii. UnderstandingoftheProject
"Qualificationbid”.Theinnerenvelopeshallbesealedinanouterenvelope.ii. The bidder shall seal the technical bid in an inner envelopemarked "Technical Bid”. The
innerenvelopeshallbesealedinanouterenvelope.8.6 ValidityofBidThebidassubmittedmustbevalidforacceptanceforatleast180daysfromthedateofopeningofbid,unlessspecifiedotherwise.8.7 AmendmentofBiddingDocumentThe requirements specified in this RFP reflect those presently known. DIT reserves the right tomodifybiddingdocumentsby issuingaddendaatany timeprior to thedeadline for submissionofbids, for any reason,whether at its own initiativeor in response to a clarification requestedby aprospectivebidder.8.8 Disqualificationa. The bid is liable to be disqualified in the following cases or in case bidder fails to meet the
vi. Informationsubmittedintechnicalbidisfoundtobemisrepresented,incorrectorfalse,accidentally,unwittinglyorotherwise,atanytimeduringtheprocessingofthecontract(nomatteratwhatstage)orduringthetenureof thecontract includingtheextensionperiodifany.
vii. TheBiddertriestoinfluencethebidevaluationprocessbyunlawfulmeansatanypointoftimeduringthebidprocess.
viii. Incaseanyonepartysubmitsmultiplebidsorifcommoninterestsarefoundintwoormorebidders,thebiddersarelikelytobedisqualified,unlessadditionalbids/biddersarewithdrawnuponnoticeimmediately.
ix. In case the selected Bidder fails to deposit the Performance Bank Guarantee (PBG)within15workingdaysoftheissueoftheWorkOrderorwithinsuchextendedperiodbyDITbutbeforetheexecutionofthecontract.
b. Bidders may specifically note that while evaluating the bids, if it comes to DIT’s knowledge
expresslyor implied, that somebiddersmayhave compounded in anymannerwhatsoeverorotherwisejoinedtoformanallianceresultingindelayingtheprocessingofbidthenthebiddersso involvedare liable tobedisqualified for thiscontractaswellas fora furtherperiodof twoyears from participation in any of the bids floated by Chandigarh Administration. It is alsoclarifiedthatifneedarisesDITwouldgoinforappointmentofoutsideparty(s)toundertaketheworkunderthecaptionedbid.
8.9 ModificationandWithdrawalofBids No bid may be withdrawn in the interval between the deadline for submission of bids and theexpiration of the validity period specified by the bidder on the bid form. In case any Bidderwithdraws itsbidbefore thecompletionof theevaluationprocess, theEMDsubmittedalongwiththebidwillbeliabletobeforfeited.8.10 ConflictofInterest
DIT requires that the biddermust provide professional, objective, and impartial advice and at alltimes hold DIT’s interests paramount, strictly avoid conflictswith other assignments/jobs or theirowncorporateinterestsandactwithoutanyconsiderationforfuturework.Incasethebiddershaveanysubsisting interest,eitherbythemselvesor throughtheirpartners, that is likely toconflict theworkspecifiedintheScopeofWork,theyshalldeclaresuchinterestsaspartoftheirproposal.
8.11 AcknowledgementofUnderstandingofTerms By submitting a bid, each bidder shall be deemed to acknowledge that it has carefully read allsectionsofthisRFP,includingallforms,schedulesandannexurehereto,andhasfullyinformeditselfastoallexistingconditionsandlimitations.8.12 ConditionsThefollowingtermsareapplicabletotheRFPandthebidder’sbid.i. Any work product, whether acceptable or unacceptable, developed under a contract
ii. TimingandsequenceofeventsresultingfromthisRFPshallultimatelybedeterminedbyDIT.iii. Nooralconversationsoragreementswithanyofficial,agent,oremployeeofDITshallaffect
iv. Bids are subject to rejection if they limit or modify any of the terms and conditions orspecificationsofthisRFP.
v. Byresponding,thebiddershallbedeemedtohaverepresentedandwarranted:thatitsbidisnotmadeinconnectionwithanycompetingbiddersubmittingaseparateresponsetothisRFP, and is in all respects fair and without collusion or fraud; that the bidder did notparticipateintheRFPdevelopmentprocessandhadnoknowledgeofthespecificcontentsoftheRFPpriortoitsissuance;andthatnoemployeeorofficialofDITparticipateddirectlyorindirectlyinthebidder’sbidpreparation.
vi. Neither the bidder nor any of bidder’s representatives shall have any claims whatsoeveragainstDIToranyofitsrespectiveofficials,agents,oremployeesarisingoutoforrelatingtothisRFPortheseprocedures(otherthanthosearisingunderadefinitiveserviceagreementwiththebidderinaccordancewiththetermsthereof).
vii. Untilthecontractisawarded,biddersshallnot,directlyorindirectly,solicitanyemployeeofDIT to leave DIT or any other officials involved in this RFP process in order to acceptemploymentwith the bidder, its affiliates, actual or prospective consortiummembers, oranypersonactinginconcertwiththebidder,withoutpriorwrittenapprovalofDIT.
9. BidEvaluationProcessBidswillbereviewedbytheBidEvaluationCommitteeappointedbyDIT.Evaluationofthebidswillbedoneintwostagesandattheendoffirststageshortlistedbidderswillbeinformedoftheresulttohaveafairandhealthycompetition.Thefollowingistheprocedureforevaluation.9.1 EvaluationofQualificationBidsa. Thedocumentation furnishedby thebidderwillbeexamined tosee if the theyareconsistent
with the requirementsof this project andmeet thequalification criteria as specified above inthisRFP.
b. The Bid Evaluation committee may ask bidder(s) for additional information and/or arrangediscussionstoverifytheclaimsmadeinbiddocumentation.
c. Anybidnotcomplyingwiththerequirementsofthequalificationcriteriawillnotbeprocessedfurther.
4. TheBidderscoringmaximummarksoutofatotalof100marks(aftercrossingthethresholdof70marks) shall qualify for the award of the project by DIT. In case ofmore than one bidderscoringsamemaximummarksDITreservestherighttochoosethesuccessfulbidder.
Experience in providing similar services throughcitizenservicecentres(CSCs)(Bankhastoprovideworkorder(s)insupportofeachproject)
None 0
1-2projects 10
3-4projects 15
>=5projects 20
1.2
Experience in undertaking Treasury operationson behalf of State Government/CentralGovernmentministry(Bankhastoprovideworkorder(s)insupportofeachproject)
None 0
1-2projects 5
3-5projects 10
>5projects 20
1.3
Number of Branches of the Bank in the Tricity(defined as Chandigarh, Mohali & Panchkulacities)(selfDeclarationtobeprovided)
None-4branches 0
5 5 6-10 10 >=10 15
1.4
Number of ATMs in the Tricity (defined asChandigarh,Mohali&Panchkulacities)(selfDeclarationtobeprovided)
Tools for monitoring compliance with SLArequirementsonarealtimebasis.WaiverofanyMDRchargesorconcession,whichcan be passed on to citizens should written intheproposalsolution.
9.3 ContractFinalizationandAwardIfDITisunabletofinalizeaserviceagreementwiththebidderrankedfirst,DITmayproceedtothenext rankedbidder,andsoonuntilacontract isawarded.TheDIT reserves the right topresentacontracttothebidderselectedfornegotiationsornottoawardthecontractatall.Thecontractwillbe awarded to the responsible, responsive bidder whose bid conforms to the RFP and is, in theopinionofDIT,themostadvantageous.Evaluationswillbebasedonthebids,andanyadditionalinformationrequestedbyDIT.9.4 AwardingofContractDITwillawardtheContracttothesuccessfulbidderforaperiod5years.Theperiodof5yearswillstartfromdateofsigningoftheagreement.9.5 NotificationofAwardBefore the expiry of the period of bid validity period prescribed in the RFP, DIT will notify thesuccessfulbidder/bank,inwritingorbyfaxoremail,tobeconfirmedinwritingbyletter,thatitsbidhasbeenaccepted.Uponthesuccessfulbidder’sfurnishingofperformanceguaranteedeposit,andsigningofcontract,DITwillnotifytheotherbanksthattheirbidshavebeenunsuccessful.9.6 SigningofContractWhenDITnotifiesthesuccessfulbankthatitsbidhasbeenaccepted,DITwillsendthebanktheFormofContractAgreementincorporatingallagreeabletermsbetweentheparties.Thesuccessfulbank shall sign and execute the contract agreement failing which acceptance of his bid shall becancelledandhisearnestmoneywillbeforfeited.9.7 PerformanceBankGuaranteea. The successfulbidder shall athisownexpensedepositwithDIT,within fifteen (15)working
days of the issue of work order or prior to signing of the contract whichever is earlier, aconfirmed unconditional and irrevocable Performance Bank Guarantee (PBG) for the dueperformanceandfulfillmentofitscontractualobligationsbythebidder.
b. ThisPerformanceBankGuaranteeofRs.4Croresshouldbeprovidedbythesuccessfulbidder.All incidental charges whatsoever such as premium, commission etc. with respect to theissuanceof theperformancebankguaranteeshallbebornebythebidder.Theperformancebankguarantee shallbevalid for63months fromsigningof theagreement. Subject to theterms and conditions in the performance bank guarantee, at the end of 5 years, theperformancebankguaranteewill lapseautomatically.Theperformancebankguaranteemaybedischarged/returnedbyDITuponbeingsatisfiedthattherehasbeendueperformanceoftheobligationsofthebidderunderthecontract.However,nointerestshallbepayableontheperformancebankguarantee.
c. Intheeventofthebidderbeingunabletoservicethecontractforwhateverreason,DITwouldevokethePBG.NotwithstandingandwithoutprejudicetoanyrightswhatsoeverofDITunderthecontract in thematter,DITshall invokethePBGbygivingnotice to thebank issuing thePBGforinvokingthesame,theproceedsofthePBGshallbepaidtoDITascompensationfor
any loss resulting fromthebidder’s failure toperform/complywith itsobligationsunder thecontract.DIT shall notify thebidder inwritingof the exerciseof its right to invoke thePBGwithin14daysoftheinvocationthereof,indicatingthecontractualobligation(s)forwhichthebidderisindefault.
9.8 DIT’sRighttoAcceptanybidDITreservestherighttoacceptorrejectanybidandtoannulthebiddingprocessandrejectallbids,atanytimepriortoawardofContractwithouttherebyincurringanyliabilitytotheaffectedbidderoranyobligationtoinformtheaffectedbidderofthereasonsforitsaction.9.9 SpecialPowersofterminationIfatanytimeaftertheacceptanceofthebid,DITshall foranyreasonwhatsoevernotrequirethewholeoranypartofthework,tobecarriedout,DITshallgivenoticeinwritingtothefacttotheBank who shall have no claim to any payment ofcompensationorotherwisehowsoeveronaccountofanyprofitoradvantagewhichhemighthavederivedfromtheexecutionoftheworkinfullbutwhichhedidnotderiveinconsequenceoftheforeclosingofthework.9.10 IndemnityofDITagainstanyfraudorfailedtransactionDITstandsindemnifiedagainstanyfraudorfailedtransactions.Thebankmusttakecareandrectifyconsumercomplaintsregardingfraudormoneybeingdebitedinspiteofunsuccessfultransaction.9.11 ForceMajeureIfatanytimeduringthecontinuanceoftheworktheperformanceinwholeorinpartbyeitherpartyofanyobligationunderthiscontract,shallbepreventedordelayedbyreasons,ofanywar, hostility, acts of publicenemy,Civil Commotion, sabotage, floods, explosion,epidemics,firesorotheractsofGod,strikesandlockout(hereinafterreferredtoas'eventualities')then,providednoticeofthehappeningofanysucheventualityisgivenbyeitherpartytotheotherwithin 15days from thedateof occurrence thereof, neither party shall by reasons of sucheventuality be entitled to terminate this contract nor shall eitherpartyhave any claim fordamages against the other in respect of such non performance or delay in performance andconstruction of work under this contract shall be resumed as soon as practicable after sucheventualityhasceased.Appropriateextensionintimeofcompletionshallbegranted.9.12 CompletionofcontractThecontractshallbeconsideredassuccessfullycompletedonfulfillmentoffollowingconditions:
a) Successfulrunning&operationoftheprojectforspecifiedperiodof5yearsandb) Money&requireddatahavebeentransferredtoDIT
9.13 ActionwherenoexplicitspecificationsmentionedintheRFPInthecaseofanyclassofworkforwhichthereisnosuchspecificationmentionedinthecontract,suchworkshallbecarriedoutinaccordancetospecificationsasdecidedbyDIT.In case of any conditions not covered specifically under this contract, the standard terms andconditionsoftheRegulationofDITgoverningsuchcontractswillbeapplicable.
- DITcaninitiatefreshRFPfortheselectionofbank.9.16 ArbitrationClauseIf at any time any question, dispute or difference,what so-ever, shall arise betweenDIT and theselectedbankingpartner,uponorinrelationto,orinconnectionwiththePurchaseOrder/Contract,either partymay forthwith give to the other, notice inwriting of the existence of such question,dispute or difference and the same shall be referred to Secretary Information Technology,ChandigarhAdministration.Anystatutoryamendment,modificationorre-enactmentthereofforthetimebeinginforceshallbedeemedtoapplytoandbeincorporatedintheContract/PurchaseOrder.The work under the Contract shall, if reasonably possible, continue during the arbitrationproceedings and no payment due or payable to DIT shall be withheld on account of suchproceedings.9.17 JurisdictionJurisdictionforfilinganysuitincaseofanydisputeshallbeChandigarhonly.
11.5 AnnexureV–FormatforTechnicalBidLetterToTheDirectorDepartmentofI.TChandigarhAdministrationDearSir,Ref:RequestforProposal(RFP)forselectionofBankingPartnerfore-SamparkProjectHaving examined the RFP documents, the receipt ofwhich is hereby duly acknowledged,we, theundersigned, offer to provide the services as required and outlined in the RFP for selection ofBankingpartnerfore-SamparkProject.WeattachheretoourresponsetotheRFPdocument,whichconstitutesourbidforbeingconsideredforappointmentasBank.If our bid is accepted, we will submit a Performance Bank Guarantee issued by a Nationalized/ScheduledbankinIndia,acceptabletoDIT,asperthedetailsspecifiedintheRFPdocumentsfordueperformanceofthecontract.We agree to abide by our offer for a period of180 days from the last date of submission of bidprescribedbyDIT and thatwe shall remainboundby a communicationof acceptancewithin thattime.Wehavecarefully readandunderstoodthe termsandconditionsof thebidandtheconditionsofthe contract applicable to the bid. We agree to unconditional acceptance of all the terms andconditionssetoutintheRFPdocuments.We confirm that the information contained in this bid or any part thereof, including its exhibits,schedules, and other documents and instruments delivered or to be delivered to the CA is true,accurate, andcomplete.Thisbid includesall informationnecessary toensure that the statementsthereindonotinwholeorinpartmisleadCAastoanymaterialfact.”It isherebyconfirmedthat I/Weareentitledtoactonbehalfofourbankandempoweredtosignthisdocumentaswellassuchotherdocuments,whichmayberequiredinthisconnection.Dated(Signature) (Inthecapacityof)DulyauthorizedtosigntheRFPResponseforandbehalfof:
ProjectDetails3 ProjectTitle 4 StateDate/EndDate 5 Current Status (In Progress /
Completed)
6 Number of responding firm’s staffdeployedonthisproject(peaktime)
ValueoftheProject7 Ordervalueof theproject (in rupees
lacs)
8 Narrative description of project:Highlight the components / services involved in theprojectthatareofsimilarnaturetotheprojectforwhichthisRFPisfloated.
9 Descriptionof actual servicesprovidedby the responding firmwithin theproject andtheirrelevancetotheenvisagedcomponents/servicesinvolvedintheprojectforwhichthisRFPisfloated.
TheAgencies shall submit their tenders online in electronic format andwith digital signatures forparticipation in thee-tenderingprocess.TheAgenciesneed to register themselveson thewebsitehttp//etenders.chd.nic.in.
a. The tenders shall be received electronically through thewebsite http//etenders.chd.nic.inwith digital signatures. Tenders without digital signatures will not be accepted by the ElectronicTenderingSystem.
b. Before submission of online tenders, Agenciesmust ensure that scanned copies of all thenecessary documents including the scanned copy of Processing Fee/Tender document fee andTenderSecurity(EMD)havebeenuploadedwiththeTenderwithinthetimelimitasspecifiedinthetender document. The documents to be submitted by the Agencies, as specified in the tenderdocument,couldbescannedinlowresolution(75-100DPI),andingrayscale.ThePDFsopreparedbytheAgenciescouldbeshrunkinsizeandthenuploadedbytheAgencies.Incaseofanytechnicalproblem,theAgenciesarerequiredtocontacttheDepartmentofInformationTechnology,5thFloor,AdditionalDeluxeBuilding,Sector9-D,Chandigarhon0172-2740641
c. It will bemandatory for all the Agencies to upload all the documents as required in thistenderdocument.
d. Thetendershallbeuploadedin2covers:-
i. Cover1:-Pre-Qualificationdetailsatsection8:Bid Instructions&Condition,otherwisethebidwill be rejected summarily. It shall also contain all thedetaileddocuments as specified in thetenderdocument.
ii. Cover2:-TechnicalBid.Asspecifiedinthetenderdocument,thecover2ofthoseAgenciesshallonlybeopenedwhosecoverNo.1isfoundtobeorderandqualifyfortechnicalevaluationasperevaluationcriteriamentionedintheRFP.
e. Department of Information Technology (DIT), Chandigarh Administration will not beresponsibleforanydelayinonlinesubmissionofthetendersduetoanyreasonwhatsoever.
f. Tenderswillbeopenedonlineasperthetimescheduleasstatedinthistenderdocument.
g. DITreservestherighttoverifytheparticularsfurnishedbytheAgencyindependently.IfanyinformationfurnishedbytheAgencyisfoundincorrectatalaterstage,theAgencyshallliabletobedebarredforfuturebiddinginChandigarhAdministration.
h. AlldisputesconcerninginanywaywiththisprojectaresubjectedtoChandigarhJurisdictiononly.
i. Corrigendum/Addendum to this tender, if any, will be uploaded on the websitehttp//etenders.chd.nic.in.ThismaybenotedbytheAgency.
j. Conditionalbids,bidswithoutprocessingfeewillberejectedwithoutassigninganyreason.
k. Incase,thedateofreceipt/openingofbidisdeclaredorhappenstobeapublicholiday.Thebidswillbereceived/openedonthenextworkingdayatthestipulatedtime.
l. For any Technical issue related to Electronic Tendering Portal Bidders may contacteProcurement Cell, DIT, Additional Deluxe Building, 5thfloor, Sector 9 Chandigarh or email [email protected].
1. The Bidder should be ascheduled commercial bankhavingoperations for the last 5financial years in the tricity(defined as Chandigarh, Mohali&Panchkulacities)
Self Certification bytheBidder
2. The Bidder should be a profit-making bank with net profitsafter tax of atleast INR 750crores in each of the last 5financial years preceding thecurrentfinancialyear.
Relevant extract ofProfit and Lossstatements (Dulycertified/attested byCharteredAccoutant)
3. The Bidder should beundertaking Treasury bankingoperations on behalf of eitherthe Central Government or anyof the State Governments. Thisshall not include themanagement of account of anyBoard,CorporationoranyotherUndertaking of either theCentralorStateGovernment
CopyofAuthorization
4. Shall have atleast 5 branches(excluding extension counters)operationalintheChandigarhas
Experience in providing similar services through citizenservicecentres(CSCs)(Bank has to provide work order(s) in support of eachproject)
1.2
Experience in undertaking Treasury operations on behalf ofStateGovernment/CentralGovernmentministry(Bank has to provide work order(s) in support of eachproject)
1.3
Number of Branches of the Bank in the Tricity (defined asChandigarh,Mohali&Panchkulacities)(selfDeclarationtobeprovided)
1.4
Number of ATMs in the Tricity (defined as Chandigarh,Mohali&Panchkulacities)(selfDeclarationtobeprovided)
1.5
Experienceofprovidingonlinepaymentgatewayservices(Bank has to provide work order(s) in support of eachproject)
ToolsformonitoringcompliancewithSLArequirementsonarealtimebasis.Waiver of any MDR charges or concession, which can bepassedontocitizensshouldwrittenintheproposalsolution.