Same Goal, Different Paths: 10 Things about Hybrid Solutions · 2019-06-21 · • ITIL and SLA based lifecycle management • Workload management of platforms (SOA, Java), databases,
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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Security Service Delivery Manager Coordinating in Every Engagement
Managed Security Services Portfolio
Managed Compliance Services
Managed Identity Services
Prevention of intruders, without delaying business operations in Oracle Cloud and on premises• Identity Cloud Service • Identity Provisioning • Single Sign-On • Identity Federation • Strong Authentication • Identity Analytics
Managed Data Security Services
Enabling compliance with industry standards and legislative regulations in Oracle Cloud • PCI DSS Security• HIPAA Security Services• GxP Compliance Services for Fusion SaaS
Data security through comprehensive security management in Oracle Cloud and on premises
Vulnerability and Threat Prevention Services:• Managed Security Operations Center (CASB)• Vulnerability Assessment• Web Application Vulnerability• Web Application Firewall • Penetration Testing• File Integrity Monitoring
• Strategy – Understands your business objectives and IT landscape. Provides guidance for Oracle technology roadmap planning.
• Governance – Provides extensive knowledge and experience of Oracle implementations based on Oracle best practices.
• People – Ensures processes are optimized, including training, support, and change management.
• Process – Process optimization that aligns technology requirements with business goals.
• Technology – Provides Oracle technology knowledge to help ensure a success. Leverages Oracle development and support expertise if needed.
Provides Guidance in the Following Areas:
Oracle Best Practices Provided by the TAM
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VALUE▪Implementation governance aligned to industry
standard methodologies and Oracle proven best practices.
▪Proactively identify issues and reduce risks
▪Improve issue resolution time
▪Improve adoption of Oracle Technology
Why a Technical Account Manager (TAM)?
PROACTIVE ON-SITE IMPLEMENTATION
GUIDANCE
• Partnership in delivery of desired business outcome
• Provides extensive knowledge and experience of Oracle
implementations based on Oracle best practices
• Solutions to business problems
• Expedited issue resolution and risk avoidance
BEST PRACTICE ASSESSMENT AND
EXECUTION
• Assessment of project alignment with Oracle’s best
practices
• Best practices knowledge transfer
• Recommendations tracked to completion
The Technical Account Manager works with the customers' teams providing best practice advice and guidance regarding the implementation, deployment support, and operation of Oracle applications, technology and hardware infrastructure. This enables customers to make fully informed decisions to help them maximize the business value of their Oracle investment and achieve the desired business outcomes while minimizing risk.
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Key BenefitsTechnical Account Manager
▪ Strategic Support relationships focused on collaborative, long term partnerships
▪ Tailored mission-critical support for customers with complex IT requirements
− Full transition of Oracle E-Business Suite, including all customizations from an outsourced data center onto Oracle Cloud Infrastructure
− Full managed service—functional and technical support
Results • Anticipated 20% savings in infrastructure TCO over 5 years and increased flexibility• Estimated cost savings of more than US$340,000 annually• Rapid ‘Lift and Shift’ transition to Oracle Cloud Infrastructure in just 2.5 months
CUSTOMER PERSPECTIVEOracle helped transform our Oracle E-Business Suite applications to the Oracle Cloud Platform in record time. Our Applications Unlimited is now managed by Oracle experts who know Oracle best, creating significant performance improvements and cost savings.
- Neil Arnold, Chief Information Officer, Northumberland County Council
National Retail Properties, Inc., USASuccessful Transition of EBS on OCI in 12 Weeks
Customer’s Challenges• IT team is responsible for providing world-class applications that
support key business functions done efficiently and cost-effectively • Minimal full time IT associates, so requiring a trusted, reliable ERP
hosting team• Preference to shift existing IT staff to focus on business initiatives
ACS Solution • EBS migration from ACS Datacenter to OCI including:
- Provisioning and project management- Two testing phases- Log SRs and track all issues till successful resolution- Cutover and Go-live support
Expected Results • End user perspective: EBS on OCI performs as well as or better than before, • Stable and well performd month-end and year-end closings completed• New features: Self Service Refresh, ACE tool, technical and functional monitoring
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CUSTOMER PERSPECTIVETop notch ACS associates at all levels, including Management, PM, DBAs. Very experienced and knowledgeable, quickly resolved issues, good communication. Trusted partner to team up with for EBS hosting- Jason LaPierre, Enterprise Systems Manager
Atlas Roofing, USACustomer’s Business Goals• ‘One-stop shop’ : Full stack support for the PeopleSoft environment • Improve availability, performance, and response time for both
application and infrastructure issues
ACS Solution • ‘Lift and Shift’ service: Transition of PeopleSoft-Financials and HCM,
from on premises to Oracle Cloud Infrastructure in less than 6 months• After go-live: Ongoing run and maintain, monitoring, and optimizing services• 24/7 Help desk service, backup, and recovery services
Results • Lower TCO with elastic capacity, pay only for the compute and storage needed• ‘Lift and Shift’: Full benefits of cloud without moving to SaaS• Stronger focus on core business activities, innovation, and growth• Higher system runtime and availability with less internal resources
Oracle Video Reference
CUSTOMER PERSPECTIVEWe see about a 10% reduction in cost year over year and we hope to save more in future years. And we also see the runtime and availability of a system to be very high so our business interruption has been virtually zero
Hyperion, SOA• Managed Cloud Functional Service Desk
Achived Results • Increased agility and flexibility aligning with business timelines• Rapid provisioning• Optimized cost model with shift to OpEx and a predictable cost• Faster time to production with shortened upgrade cycles• Get more done with less people and resources
ITV, UKCustomer’s Business Goal• Short term: improve security and performance by re-platforming
and upgrading Oracle E-Business Suite, Oracle Business Intelligence and Hyperion
• Long term: moving to a cloud based finance platform in 2-3 years
ACS Solution • Design and installation of Oracle Private Cloud Appliance (PCA)• Applications migration to the PCA platform• Databases upgrades, migrations and encryption enablement• Post migration design review for future performance enhancements
Results • Improved application performance by reducing time to run payroll, and
financial reporting• Enhanced security through GDPR compliance requirements assistance
Oracle Reference Story
CUSTOMER PERSPECTIVEWe chose to use Oracle Advanced Customer Services due to their in-depth knowledge of Oracle products and willingness to tackle technical issues – making old solutions work on new technology. Not only was the project completed within a challenging timeline – it was considered a success internally and with minimal business impact
— Anthony Chin, Head of Technology –Corporate Systems, ITV
Telco, EMEARe-platforming Exalogic Workloads to Private Cloud Appliance
Customer’s Business Goal• Building new back office based on Oracle Technology• Improve agility of existing Oracle Fusion Middleware (FMW)
platform by replacing 6-year old Exalogic with Private Cloud Appliance (PCA)• Increased database workloads requiring replacement of 2 Exadata X3
ACS Solution • End to end project to install a new PCA for production FMW workloads and install
two new Exadata X6 and X7 for production and preproduction • Provision PCA using 50 Oracle OVM templates for FMW• Transition of all databases on Exadata (23 production DBs, 40 preproduction DBs) • Customer has been relying on ACS expertise for 12 years and always seeks ACS
guidance and support to ensure success of critical Oracle projects
Results • ACS enabling a smooth transition to new technology• Improved flexibility through virtualization and resource management• Rapid deployment of application provisioning• Improved performance through a technology refresh• A future-ready FMW platform based on PCA replacing aging Exalogic