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To provide consistent and reliable interpreting services for the patients of the student-run volunteer clinic, SHAC. SHAC offers free health care every Wednesday evening at the Carrboro Community Health Center, a division of Piedmont Health Services, Inc. SALSA also provides interpreting and bilingual health education services at community health fairs, including La Fiesta del Pueblo, St. Thomas Moore and El Centro Hispano, among others.
• Speak in first person• Maintain integrity of ideas expressed by patient and provider.• Make sure that your efforts enhance the provider/patient relationship; be
sensitive to the fact that you will often be the only person in the room that understands all sides of the conversation.
• Confidentiality! Always be sure that the patient can trust you.• Stick with the same patient throughout the visit.
Patient advocate
• You will often be the only person who sees the patient all the way through. This will give you a unique insight on what the visit is like for a patient.
Family interpreters Use your judgment Conflict of interests Stay in the room
“Bilingual” Providers You may allow providers to speak as much as they can Begin to interpret when you sense there is a possible
misunderstanding or if the flow of the interview is greatly interrupted.
This can also apply to patients who speak some English. Ask them if they want you there. Even if they speak English, they may still feel more comfortable speaking in Spanish.
Sign a Confidentiality Form (available at the nurses station)
Sign in on the laptop next to the nurses station (press tab once all fields are filled out. This is how you keep track of the number of the number of hours you have volunteered for future reference.
Front/Back people will go up front, Clinic people will remain in the back room until called. Always try to remember the room number of the patient that you have been assigned.
Go to the break room in the back and let the coordinator know that you have arrived. Get a “YO HABLO ESPAÑOL” from the coordinator.