Salmat Expanded Overview2

SalmatWhat We Do & How We Do It

January 2012

What we do:Have you ever called a company, listened to the four or five IVR options presented and thought “…hmmm not sure, none of those really match why I’m calling. I’ll just press ‘1 for sales’ because they always answer”?

What if you could just say, in your own words, why you are calling and get through to the right person quickly and easily? Well, you can.

How do we do it?Our intelligent speech recognition solutions understand what you want, who you are and make the right decision about who can best help.

Why Salmat?Callers and call centre agents love using our systems which remove huge costs from the organisations that use them.

Who is Salmat Speech and what do we do?

‘RO

UTE’

Open Menu‘VERIFY’ID&V

‘SERVICE’Screenpop and Self Service

Business Outcomes Overview

£ Reduce misroutes

☺ Best available agent

£ ☺ Enabler for transformation

£ ☺ Improve customer experience

£ ☺ Improve security

£ Prioritised Routing

£ Reduce Agent Handle Time

☺ No queues

£ ☺ Extend service hours

☺ Meet PCI DSS compliance

£ Increased agent satisfaction

Enables lower cost to serve and improved customer experience.

- Understand demand & intelligently route to the right resource

- Identify & verify the claimed identity of a customer

- Self or targeted human service