Salesforce phone presentation 2012.03.12v4

May the Force.com be with you!Presented by:

Daniel Probert – Head of IT InnovationChristina Haberl – Senior Impact Officer

Campaign for Female Education

Our Approach• Every child has the right to

an education• Provide long-term support• Offer business training &

small grants• Empower women

Camfed’s work now spans 84 rural districts in Ghana, Zambia, Zimbabwe, Tanzania and Malawi.

Campaign for Female Education

Our Approach• Every child has the right to

an education• Provide long-term support• Offer business training &

small grants• Empower women

Education programme has benefited 1,299,700 children

Campaign for Female Education

Our Approach• Every child has the right to

an education• Provide long-term support• Offer business training &

small grants• Empower women

Young women’s alumni network, Cama, is 15,437 members strong

A virtuous cycle of development

A virtuous cycle of development

• Angola

Zimbabwe

Malawi

Ghana

Zambia

Tanzania

Camfed’s Requirements

• Contact and Relationship Management.• Fundraising Database.• Contract Management.• Human Resources Tool.• Programme Database.• Census data storage and query tool.• EMIS and governmental data reporting.

Salesforce Selection Criteria

• Salesforce Foundation Support• Market leading CRM• Enterprise Class• Cloud based• Strong API

Monitoring, Evaluation & Salesforce

Monitoring and evaluation – collecting, analysing and disseminating programme

specific data that informs programme quality, advocacy and governance in support

of girls’ education and young women’s leadership.

Monitoring, Evaluation & Salesforce

Monitoring, Evaluation & Salesforce

• Faster and more efficient.• Data stored permanently and is

easily accessible.• Comprehensive audit of

entitlements.• Ability to respond in real time.• Cost – $0.002 per phone record

vs. $0.30 to print and post.

Mobile Phones for Data Collection

Dataflow with Salesforce & Mobile Phones

*Data collection by phone: Zambia, Ghana and TanzaniaData collection by streamlined forms: Malawi and Zimbabwe

Data can be accessed

immediately

Used for:• Accountability• Management• Planning

• Communicatio

n

Teacher Mentors

District Level Structures

Trained M&E Resource Persons

*

Camfed Data

Importer maps data

to SF

Salesforce & Mobile Phones - Results

• Almost 500 volunteers trained in phone use.• Access to live school level information.• Increased volume of information available.

– Mobile phone coverage Ghana: >70% schools covered!

• Improved data access for quality checking and analysis.• Ability to respond to financial irregularities and drop outs

immediately.• Improved accountability and transparency to Camfed’s

clients.

What next for Camfed with Salesforce!

• Continue to develop current setup.• Migrate more systems into Salesforce.• Integrate more systems into Salesforce.• 2 Way SMS Integration for CAMA.• LCMS Deployment.• Chatter / Intranet.

Lessons Learnt

• On going training• Dedicated Salesforce administrators• Staff resources for Content Management &

Data Quality• Cultural shift• Procedure change

Questions?

www.camfed.org