Michael Yeganeh, Senior Director Solution Engineering Kathy Locke, Account Executive State of New Jersey Christine Ryan, Principal Solution Engineer State and Local NE Dan Osborne, RVP, State and Local Northeast Region Sue Maryott, Director, Customer Success Salesforce Overview for Government Digital Transformation
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Salesforce Overview for Government Digital Transformation · 2020. 1. 2. · Salesforce Overview for Government Digital Transformation. Rate of Innovation 1960s Mainframe 1990s ...
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Michael Yeganeh, Senior Director Solution EngineeringKathy Locke, Account Executive State of New JerseyChristine Ryan, Principal Solution Engineer State and Local NEDan Osborne, RVP, State and Local Northeast RegionSue Maryott, Director, Customer Success
Increased Constituent ExpectationsTraditional vs Connected Constituents
Traditional Experience
Physical Location
DisconnectedExperience
M-F, 9-5Availability
Paper Form Online
24x7 Availability
Self-Service Experience
Mobile from Any Device
Connected Constituents
VS
Organizations Have Closed the Gap on the Digital DilemmaBy Investing in Innovation, Not Legacy
Maintaining Legacy ITInnovation
(1) Building Digital Talent (2) Redesign Business Models (3) Deploy on a Single Enterprise Platform
Why would you need a System of Engagement?
Stretching your System of Record will: • Add complexity and reduce agility• Increase delivery and ongoing costs• Increase your time to market• Decrease customer satisfaction
A flexible system of engagement will: • Adapt to new channels• Handle new ways of interaction• Easily integrate new technologies