Salesforce Magic for the Everyday Admin Caroline Renard & Katie McFadden Tips and tricks to turn you into an Admin Wizard!
Salesforce Magic for the Everyday Admin
Caroline Renard & Katie McFadden
Tips and tricks to turn you into an Admin Wizard!
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SafeHarbor
Introductions
LarryBusheyCustomerSuccessExecutive
Salesforce
Caroline RenardTechnology Interpreter for Arts Groups@CPRenard
Katie McFaddenNon-Profit Consultant
What you’ll divine from this session
Image:https://www.flickr.com/photos/cverdier/4321365261/
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
Convert data to pictures
Harry wants Doubledoor to see the increase in magic wand and top hat sales, but he knows that Doubledoor never logs into Salesforce...
ImageIllusions
1
Solution: Post a Dashboard Snapshot to Chatter1
Solution: Post a Dashboard Snapshot to Chatter1
Solution: Post a Dashboard Snapshot to Chatter1
Hermione wants to show at a glance who has upped their supply orders this quarter…Image
Illusions
2
Solution: Images in a formula field2
Solution: Images in a formula field
Download AppExchange “Graphics Pack” or create your ownNote image Record IDs
2
Solution: Images in a formula field
New “Trend” formula field on Account
Works in reports and list viewsDoes not export as an imageID of
imageAlt label
2
Harry is starting a Magician-of-the-Month program, but he wants it to have a special company twist...Image
Illusions
3
Solution: Custom Thanks Badges3
Solution: Custom Thanks Badges3
Solution: Custom Thanks Badges3
Solution: Custom Thanks Badges3
Ron would like to see quickly which of his customers have been complaining a lot…Image
Illusions
4
Solution: Embedded Report Chart4
Solution: Embedded Report Chart
Create a summary chart on a report of Cases opened by Contacts in Last 90 Days
Include the Contact ID
4
Solution: Embedded Report Chart
Choose your report in Reports Chart section of the Contact Page Layout
Drag down onto the page
4
ImageIllusions
Convert data to pictures
1
2
4
3
Post a Dashboard Snapshot to ChatterCustom Thanks BadgesImages in a formula field
Embedded Report Chart
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
Uncoverhiddengemsinsettings
Neville complains that he can’t always find customers when he uses search in a lookup window…Setup
Conjuring
1
Regular Lookup
Solution: Enhanced Lookups
Enhanced Lookup
1
Solution: Enhanced Lookups
Check the Enhanced Lookup boxes in Search Settings
1
Solution: Enhanced Lookups
Search All Fields
Sort by Columns
Customize the ResultsColumns
1
Ron added a “Do Not Call” field, but he can’t see it on any customer records…Setup
Conjuring
2
Solution: Set Field-Level Security2
Solution: Set Field-Level Security
Some fields are visible for editing on layout
but hidden by default on record
2
Solution: Set Field-Level Security2
Neville is so overwhelmed with Chatter notifications, that he’s missing important posts…Setup
Conjuring
3
Solution: Control Feed Updates3
Solution: Control Feed Updates
These Opportunity fields are checked by default
3
Solution: Control Feed Updates
Leave Enable Feed Tracking checked, but uncheck other fields
3
Neville is trying to tell Hermione what else is wrong with his setup, but she’s still not sure what’s going on…Setup
Conjuring
4
Solution: Login as another User
Admins can now enable this without having to contact Support …
or rely on users to set it up!
4
SetupConjuring
Uncoverhiddengemsinsettings
1
2
3
Enhanced LookupsSet Field-Level SecurityControl Feed Updates
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
Directuserstoinformation
Luna wants to clean up her outstanding tasks in a List View, but there’s no tab for Activities…Link
Charms
1
Solution: The “Secret Tab Trick”1
“Users” Tab
Survey Tab (custom object)
Allocations Tab (junction object)
Solution: The “Secret Tab Trick”
Add the Object ID to the base Salesforce URL
The Object ID is the first three digits of the Record ID
1
Ron likes the Cases chart on Contact, but he wants to see the Case Commentsas well…
LinkCharms
2
Solution: Custom Report Link – version 12
Solution: Custom Report Link – version 1
Build the report and add a “blank” filter for Contact ID
2
Solution: Custom Report Link – version 1
Create Detail Page Link with the Report ID and lookup to Contact ID Add to Contact Layout
2
Neville is grumbling that when he looks at rollup summaries he can’t see the details…
LinkCharms
3
Solution: Custom Report Link – version 23
Solution: Custom Report Link – version 2
Filter your source report for Account ID = “”
Add the Report ID and Account ID parameter to a Hyperlink in your formula field
3
LinkCharms
Directuserstoinformation
1
2
3
The “Secret Tab Trick”
Custom Report Link – version 2Custom Report Link – version 1
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
Makeeveryreportcount
Hermione created a complex dashboard for sales this quarter and wanted to see the same information about other quarters…
ReportingWizardry
1
Solution: Dashboard Filters1
Solution: Dashboard Filters1
Generalize the dashboard resultsThen add filters
Solution: Dashboard Filters
Use relative date values to set timeframe dynamically
1
Solution: Dashboard Filters1
You can have up to 3 filtersAnd use a range of criteria
Now Hermione plans to tidy up some report folders, but wants to know which reports are still being used…Reporting
Wizardry
2
Solution: Custom Report on Reports (and Mass Delete)2
Solution: Custom Report on Reports and Mass Delete
Custom report type of Reports with Dashboard Components
Add these to a specific folder;restrict user edit permissions
2
Solution: Custom Report on Reports and Mass Delete
Mass Delete Reports feature in Setup | Data ManagementSearch based on Last Run Date
2
Harry has a list of Opportunities and wants to know how many Accounts are represented…Reporting
Wizardry
3
Solution: The Power of One3
Solution: The Power of One
New formula field on Account object. Label “Quantity” or “Count”No need to display on Page Layout. Just add to reports
3
Solution: The Power of One
Create Custom Summary Formula for Quantity, and group Opportunities by Account
3
ReportingWizardry
Makeeveryreportcount1
2
3
Dashboard Filters
The Power of OneCustom Report on Reports
ImageIllusions
SetupConjuring
LinkCharms
ReportingWizardry
Make every report count
Direct users to
information
Uncover hidden gems in settings
Convert data to pictures
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