Salesforce Development and Integration Services for Your Business

Softheme™ Salesforce Development and Integration Services

* Salesforce, Force.com, Sales Cloud, Service Cloud, Chatter, Visualforce, AppExchange, and others are trademarks of salesforce.com, inc. and are used here with permission.

Salesforce Development Services • Web development: Visualforce,

Sites, Pages, public knowledge base, customer and partner communities, implement Chatter

• Custom app development: Apex, Classes, Triggers, Controllers, Scheduled and Batch jobs, SOQL, SOSL, DML

• Refactoring & optimization of customers’ existing applications, test covering, code audit

• AppExchange development: create, update, and maintain AppExchange packages; deploy (publish) apps, manage packages, create end-user documentation

• Mobile development: mobile integration, Salesforce1 implementation and customization

Salesforce Integration Services • Develop bridges between Force.com

and server applications or standalone applications, developed employing C#, Java, PHP, Ruby, Python, to name a few.

• Integration with social networks, including Facebook, LinkedIn, Twitter, Google+

• Integration with 3rd party services like Google products, Marketo, Dropbox, and others.

• Payments processing using different services like Authorize.net, PayPoint, and Ixaris.

• Add integration using Salesforce API:

SOAP API

REST API

Bulk API

Metadata API

Our Salesforce Team • A growing team of highly qualified and constantly learning developers

• Most of them are Salesforce Certified Force.com Developers (exam DEV-401)

• All of them have experience working with at least two high-level development languages (for example C#, Java)

• English is the main work language

• Team is able to rapidly grow by 2-3 times in size

• All developers are prepared for business trips if required

Our Salesforce Projects • 10 ongoing developments

• Mandatory quality assurance, including automated (unit, functional, integration) and manual testing

• Involved in all types of development, integration, and ongoing support

Domains we have worked with:

Automotive

Document sharing / collaboration

Financial services

Non-profit organizations

Retail

Cooperation Models We offer any of the worldwide standard models of cooperation or any of their mixes. These are the 3 most popular models, with T&M being the most requested:

Fixed Price

• Clarifying the details of the project

• Determining the amount of work

• Establishing the budget with a fixed price and a deadline

• Good for short-term projects with detailed specifications in place

Time & Materials

• Agreeing on the number of allocated resources and a timeline

• Paying only for the actual time spent by the team, at the end of each month

• Effective for projects with too many unknowns, when it is difficult to estimate the required resources and timeline

Fixed Team

• Allocating a team of pro’s to work 100% of time on your projects on a long-term basis

• Payments are due monthly at the end of each month

• Enables selecting the team members per your specific requirements, managing them as the extension of your in-house team

Case Study: Cloud Management System

for an International Finance Company

Case Study: Finance Company Overview

• Client: A leading international company providing financial services, headquartered in the UK.

• Project: Implementation of a cloud solution that allows agents to analyze and effectively process money operations.

• Activities: Architecture design, planning, development, QA, resolving issues, documentation.

• Timeline: 2011 – present

• Technologies used:

Salesforce, APEX, Visualforce

JavaScript, jQuery

C#, WCF

J2EE

Streaming API, SOAP Web Services, Metadata API

Service Cloud, Public Knowledge Base

Jenkins, Ant, GO

Atlassian JIRA, Crucible, Confluence

Case Study: Finance Company The Challenge

Softheme’s long-term partner is a British company that is providing financial accommodations around the world.

Softheme has provided outsourcing help for this company related to the development of a highly optimized solution:

• Business applications

• Website

• Cloud CRM for the agents

• Mobile versions of customer applications

The cloud solution is meant for the customer relationship management software (CRM) that is synchronized with a general web service and a database.

Case Study: Finance Company The Solution

Softheme set up two departments in Kyiv responsible for development:

1. Back-end team: responsible for the development of the C# web service. The service is using SOAP API to connect to Salesforce and keep synchronization.

2. CRM team: responsible for developing the cloud service. The developers have created their own web client for the WCF service to setup a bridge connection.

Currently, the CRM team consists of six people plus several QA’s.

Case Study: Finance Company The Solution

Softheme implemented the following:

• Projecting, developing, and supporting of a well-documented Apex code

• Developing a high-performance web service client for the bridge connection with C# .NET web service

• Architecture optimization

• Database optimization and extension

• Easy and understandable reporting and analytics

• Extending the project with Service Cloud features: Live chat, Customer Portal, CRM Call Centre

• Writing wiki documentation and user guides for using the CRM, for customer service agents and managers

Case Study: Finance Company The Outcome

1. Softheme has experienced working with globally distributed international teams and departments of different levels and has been involved in the full cycle of software development of different devices.

2. Softheme used the Agile methodology and related instruments to have a perfect collaboration with the product owners and business analytics on the client’s side.

3. The developed solution is successfully being used by the company’s agents and managers. It allows for the processing of thousands of financial operations to be done quickly every day in six countries in different parts of the world. The system brings a huge profit to the product’s owners and keeps growing rapidly.

About Softheme Softheme® is a trademark of Software Outsourcing House Int., an international group of companies dedicated to investing in Ukraine’s IT outsourcing industry. We provide cloud, desktop, web, and mobile software development; along with independent software testing and QA, remote system administration, and Internet marketing outsourcing. We are recognized as the Technical Talent Company that knows how to hire and retain prominent IT specialists.

Contacts

www.softheme.com

+1-202-657-5672

business.softheme

[email protected]