Sales Promotion and Advertising of Hero Two Wheelers

PROJECT REPORT

ON

“A STUDY OF ADVERTISING AND SALES PROMOTION OF HERO TWO WHEELERS ”

SUBMITED BY

SUBMITED TO

“

ACKNOWLEDGEMENT

DECLARATION

INDEX

Chapter Topic Name Page no.

no.

1 EXECUTIVE SUMMARY 1-3

2 INTRODUCTION 4-6

3 COMPANY PROFILE 7-12

4 OBJECTIVES 13-14

5 REASECH METHODOLOGY 15-18

6 LIMITATIONS 19-20

7 STUDY OF HERO MOTORS 21-40

8 DATA ANALYSIS & INTERPRITATION 41-50

9 FINDIGS, CONCLUSION & SUGGESTIONS 51-54

10 ANNEXURE 55-57

11 BIBLOGRAPHY 58-59

EXECUTIVE SUMMARY

EXECUTIVE SUMMARY

Hero Motocorp Ltd. formerly Hero Honda is an Indian motorcycle and scooter

manufacturer based in New Delhi, India. Hero Honda started in 1984 as a joint

venture between Hero Cycles of India and Honda of Japan. The company is the

largest two wheeler manufacturer in India. The 2006 Forbes 200 Most Respected

companies list has Hero Honda Motors ranked at 108.

In 2010, When Honda decided to move out of the joint venture, Hero Group

bought the shares held by Honda. Subsequently, in August 2011 the company was

renamed Hero MotoCorp with a new corporate identity. On 4th June 2012,Hero

Motocorp approved a proposal to merge the investment arm of its parent-Hero

Investment Pvt. Ltd. into the automaker. The decision comes after 18 months of

its split from Honda Motor.

Termination of Honda joint venture

Main article: Hero Honda split

In December 2010, the Board of Directors of the Hero Honda Group have decided to

terminate the joint venture between Hero Group of India and Honda of Japan in a

phased manner. The Hero Group would buy out the 26% stake of the Honda in JV Hero

Honda. Under the joint venture Hero Group could not export to international markets

(except Sri Lanka) and the termination would mean that Hero Group can now export.

Since the beginning, the Hero Group relied on their Japanese partner Honda for the

technology in their bikes. So there are concerns that the Hero Group might not be able

to sustain the performance of the Joint Venture alone.

Hero MotoCorp

The new brand identity and logo, Hero MotoCorp, was developed by the London firm

Wolff Olin’s. The logo was revealed on 9 August 2011 in London, the day before the

third test match between England and India.

Hero MotoCorp can now export to Latin America, Africa and West Asia. Hero is free to

use any vendors for its components instead of just Honda-approved vendors.

Company performance

During the fiscal year 2008-09, the company sold 3.7 million bikes, a growth of 12% over

last year. In the same year, the company had a market share of 57% in the Indian

market. Hero Honda sells more two wheelers than the second, third and fourth placed

two-wheeler companies put together. Hero Honda's bike hero splendor pro sells more

than one million units per year. On 1st June 2012, Hero MotoCorp reported its highest

ever monthly sales at 5, 56,644 units in May, registering a growth of 11.28%.

According to my experience I found that overview about Hero motors. Different types of

sales promotion & techniques used to promote & increase growth level of Hero

Motocorp. Hero splendor pro & Hero passion pro of the cash cow of the Hero

Motocorp.

INTRODUCTION

INTRODUCTION

Hero MotoCorp Ltd. (Formerly Hero Honda Motors Ltd.) is the world's largest manufacturer of two - wheelers, based in India. In 2001, the company achieved the coveted position of being the largest two-wheeler manufacturing company in India and also, the 'World No.1' two-wheeler company in terms of unit volume sales in a calendar year. Hero MotoCorp Ltd. continues to maintain this position till date.

Hero MotoCorp two wheelers are manufactured across three globally benchmarked manufacturing facilities. Two of these are based at Gurgaon and Dharuhera which are located in the state of Haryana in northern India. The third and the latest manufacturing plant is based at Haridwar, in the hill state of Uttrakhand.

In the 1980's the Company pioneered the introduction of fuel-efficient, environment friendly four-stroke motorcycles in the country. It became the first company to launch the Fuel Injection (FI) technology in Indian motorcycles, with the launch of the Glamour FI in June 2006.

Its plants use world class equipment and processes and have become a benchmark in leanness and productivity. Hero MotoCorp, in its endeavor to remain a pioneer in technology, will continue to innovate and develop cutting edge products and processes.Hero MotoCorp offers wide range of two wheeler products that include motorcycles and scooters, and has set the industry standards across all the market segments.

The Company's growth in the two wheeler market in India is the result of an intrinsic ability to increase reach in new geographies and growth markets. Hero MotoCorp's extensive sales and service network now spans over to 5000 customer touch points. These comprise a mix of authorized dealerships, service & spare parts outlets, and dealer-appointed outlets across the country.

The new Hero is rising and is poised to shine on the global arena. Company's new identity "Hero MotoCorp Ltd." is truly reflective of its vision to strengthen focus on mobility and technology and creating global footprint. Building and promoting new brand identity will be central to all its initiatives, utilizing every opportunity and leveraging its strong presence across sports, entertainment and ground- level activation.

Total unit sales of 54,02,444 two-wheelers, growth of 17.44 per centTotal net operating income of Rs. 19401.15 Corers, growth of 22.32 per centNet profit after tax at Rs. 1927.90 Corers Total dividend of 5250% or Rs. 105 per share including Interim Dividend of Rs. 70 per share on face value of each share of Rs. 2 eachEBIDTA margin for the year 13.49 per centEPS of Rs. 96.54

Hero Motocorp Ltd formerly Hero Honda is an Indian motorcycle and scooter manufacturer based in New Delhi, India. Hero Honda started in 1984 as a joint venture between Hero Cycles of India and Honda of Japan. The company is the largest two wheeler manufacturer in India. The 2006 Forbes 200 Most Respected companies list has Hero Honda Motors ranked at 108.

In 2010, When Honda decided to move out of the joint venture, Hero Group bought the shares held by Honda. Subsequently, in August 2011 the company was renamed Hero MotoCorp with a new corporate identity. On 4th June 2012,Hero Motocorp approved a proposal to merge the investment arm of its parent-Hero Investment Pvt. Ltd. into the automaker.The decision comes after 18 months of its split from Honda Motor.

COMPANY PROFILE

Corporate Office

Headquarter of New Delhi, India.

Company profile

“Hero” is the brand name used by the Munjal brothers for their flagship company Hero Cycles Ltd. A joint venture between the Hero Group and Honda Motor Company was established in 1984 as the Hero Honda Motors Limited at Dharuhera India. Munjal family and Honda group both own 26% stake in the Company. In 2010, it was reported that Honda planned to sell its stake in the venture to the Munjal family.

During the 1980s, the company introduced motorcycles that were popular in India for their fuel economy and low cost. A popular advertising campaign based on the slogan 'Fill it - Shut it - Forget it' that emphasized the motorcycle's fuel efficiency helped the company grow at a double-digit pace since inception. The technology in the bikes of Hero Honda for almost 26 years (1984–2010) has come from the Japanese counterpart Honda

Hero MotoCorp has three manufacturing facilities based at Dharuhera, Gurgaon in Haryana and at Haridwar in Uttarakhand. These plants together are capable of churning out 3 million bikes per year. Hero MotoCorp has a large sales and service network with over 3,000 dealerships and service points across India. Hero Honda has a customer loyalty program since 2000, called the Hero Honda Passport Program.

The company has a stated aim of achieving revenues of $10 billion and volumes of 10 million two-wheelers by 2016-17. This in conjunction with new countries where they can now market their two-wheelers following the disengagement from Honda, Hero MotoCorp hopes to achieve 10 per cent of their revenues from international markets, and they expected to launch sales in Nigeria by end-2011 or early-2012. In addition, to cope with the new demand over the coming half decade, the company was going to build their fourth factory in South India and their fifth factory in Western India. There is no confirmation where the factories would be built.

HERO Motor Co., Ltd. operates under the basic principles of "Respect for the Individual" and "The Three Joys" - commonly expressed as The Joy of Buying, The Joy of Selling and The Joy of Creating. "Respect for the Individual" reflects our desire to respect the unique character and ability of each individual person, trusting each other as equal partners in order to do our best in every situation. Based on this, "The Three Joys" expresses our belief and desire that each person working in, or coming into contact with our company, directly or through or products, should share a sense of joy through that experience. In line with these basic principles, since its establishment in 1948, Honda has remained on the leading edge by creating new value and providing products of the highest quality at a reasonable price, for worldwide customer satisfaction. In addition, the Company has conducted its activities with a commitment to protecting the environment and enhancing safety in a mobile society.

The Company has grown to become the world's largest motorcycle manufacturer and one of the leading automakers. With a global network of 474* subsidiaries and affiliates accounted for under the equity method, Honda develops, manufactures and markets a wide variety of products, ranging from small

general-purpose engines and scooters to specialty sports cars, to earn the Company an outstanding reputation from customers worldwide

Hero Motor Company, Ltd.

TypePublic

(TYO: 7267) & (NYSE: HMC)

Industry1. Automotive

2. Aviation

Founded 24 September 1948

Founder(s)1. Soichiro Honda

2. Takeo Fujisawa

Headquarters Minato, Tokyo, Japan

Area served Worldwide

Key people1. Satoshi Aoki (Chairman)

2. Takanobu Ito (CEO)

Products 1. Automobiles

2. Motorcycles

3. Scooters

4. ATVs

5. Electrical Generators

6. Water pumps

7. Lawn and Garden Equipments

8. Tillers

9. Outboard motors

10. Robotics

11. Jets

12. Jet Engines

Revenue ▲ US$ 120.27 Billion (FY 2009)[1]

Operating income ▲ US$ 2.34 Billion (FY 2009)[1]

Net income ▲ US$ 1.39 Billion (FY 2009)[1]

Total assets ▼ US$ 124.98 Billion (FY 2009)[1]

Total equity ▼ US$ 40.6 Billion (FY 2009)[1]

Employees 181,876[2]

Subsidiaries1. Acura

2. Honda Aircraft Company

Website Honda Worldwide

Vision

The story of Hero Honda began with a simple vision - the vision of a mobile and an empowered India, powered by its bikes. Hero MotoCorp Ltd., company's new identity, reflects its commitment towards providing world class mobility solutions with renewed focus on expanding company's footprint in the global arena.

Mission

Hero MotoCorp's mission is to become a global enterprise fulfilling its customers' needs and aspirations for mobility, setting benchmarks in technology, styling and quality so that it converts its customers into its brand advocates. The company will provide an engaging environment for its people to perform to their true potential. It will continue its focus on value creation and enduring relationships with its partners.

Strategy

Hero Moto Corp's key strategies are to build a robust product portfolio across categories, explore growth opportunities globally, continuously improve its operational efficiency, aggressively expand its reach to customers, continue to invest in brand building activities and ensure customer and shareholder delight.

OBJECTIVES

Objectives

1. To have an overview about Hero motors.

2. To study the consumer perception about the Hero motors.

3. To suggest few sales promotion techniques to improve the brand awareness amongst

consumers.

RESEARCH METHODOLOGY

RESEARCH METHODOLOGY

RESEARCH PROCESS:

Before embarking on the details of research methodology and techniques, it seems

appropriate to present a brief overview of the research process. Research process

consists of series of actions or steps necessary to effectively carry out research

and the desired sequencing of these steps.

1. Formulating the research problem

2. Extensive literature survey

3. Development of working hypothesis

4. Preparing the research design

5. Determining the research design

1. Collecting the data

By observation through personal interview

By questionnaires

2. Execution of the project

3. Analysis of data

4. Hypothesis-testing

5. Generalization and interpretation

6. Preparation of the report

RESEARCH PROCESS:-

The research was carried out as per steps of consumer research process. The

figure below depicts a model of consumer research process.

STEP1: DEFINE THE O

BJECTIVES OF

G AND EVAL

Therefore to achieve the objectives of my research I have used Descriptive

method for research

Define the Objectives of the Research

Collecting and evaluating secondary data

Designing a primary research study

Collection of Primary data

Processing and Interpretation of Data

SAMPLING PLAN FOR THE PROJECT:

1. Data source : Primary & secondary

2. Research approach : Survey method

3. Geographical area : Nanded.

4. Sampling unit : Shree Sai Motors, Nanded.

5. Sample size : 100 Customers.

6. Research instrument : Questionnaire.

7. Contact method : Personal contact

LIMITATIONS

LIMITATIONS

The limitations are as follows:-

1. Some customers refuse to co-operate and do not disclose their

Genuine opinion.

2. Customer information is highly confidential, so organization doesn’t

disclose it properly.

3. Respondent’s answers might have influence or bias.

4. Information is collected from the customers and dealers only.

5. Making appointments to the Management personnel is tough job, because

they are very busy.

PRODUCTS OF HERO MOTORS

Products of Hero Motors:-

Overview of Hero Bikes:-

Hero cycle:-

TypePrivate

company

Industry Bicycles

Founded 1956

Hero Splendor pro:-

Splendor Model

1. 1994 - Splendor

2. 2004 - Splendor+

3. 2005 - Super Splendor

4. 2008 - Splendor NXG

5. 2011 - Splendor Pro 2012

Eight different color shade designs are now available for Hero MotoCorp

Splendor PRO Bike. These color shades are named as Black Monotone, Black

with Purple Stripe, Candy Blazing Red, Cloud Silver, Excellent Blue, Heavy

Grey, and Hi Granite Blue & Palace Maroon. Along with extreme graphics Hero

MotoCorp Splendor PRO has some more features to design itself from outside as

newly designed multi-reflector halogen head lamp, body colored visor &

highlighted Splendor PRO logo sticker on its body

Hero Karizma ZMR:-

The Hero Karizma ZMR is a motorcycle manufactured by Hero Motocorp. It was

launched in May 2003 and was given a cosmetic upgrade Karizma R in 2007. In

September 2009, it was supplemented by another variant Karimza ZMR. Karizma

has been designed specifically for the Indian market.

Hero MotoCorp Karizma ZMR Price in India - The Hero MotoCorp Karizma

ZMR Bike is now available with an attractive price tag of Rs 95500

Hero MotoCorp Karizma ZMR Technical Specifications

1. Two-Wheeler Bike Design

2. 4 Stroke Engine

3. 223 cc Engine Displacement

4. Single Cylinder

5. OHC Valve Mechanism

6. Air Cooling Technology

7. Carburetor Fuel Injection

8. Max. Power of 17.6 BHP @ 7000 RPM

9. Max. Torque of 18.35 Nm @ 6000 RPM

10. 13.6 liters Fuel Tank

11. Electric / Self Start

12. DC – FTIS Ignition

13. 5 Speed Gearbox

14. Constant Mesh Transmission

15. Diamond Frame Chassis

16. Spoke/ Cast Wheels

17. 5 Spokes

18. 18 X 1.85 Front Wheel

19. 80/100 47P – 18 inch Front Tire

20. 18 X 2.15 Rear Wheel

21. 100/90 56P – 18 inch Rear Tire

22. Tubeless Tire

23. 276 mm Dia Disc Brake @ Front

24. 240 mm Dia Disc Brake @ Rear

25. 1350 mm Wheelbase

26. 2110 mm/ 805 mm/ 1175 mm Size (L/W/H)

27. 159 mm Ground Clearance

28. 159 kg Weight (Kerb)

29. 12 volt -6 Ah Battery Capacity

30. Maintenance Free Wet Battery

31. Multi-reflector Head Lamp

32. 35 watt (D.C) Halogen Bulb

33. LED Tail Lamp

34. Clear Lens Amber Bulb Turn Lamp

35. Speedometer

36. Tech o meter

37. Low Fuel Indicator

38. Single-row Seat

Hero Passion Pro:-

Price of passion pro is Rs. 46,300

Hero Passion Pro Mileage, Average and Fuel Economy

The stylish Hero Passion Pro is very powerful and fuel efficient bike in its segment. Both

the variants of the Hero Passion Pro are equipped with 97.2 cc engine capacity and

generates amazing power and torque.

The new Hero Passion Pro offers a mileage of 69 kmpl and Hero Passion Pro plus offers a

mileage of 70 kmpl.

Hero Passion Pro Pick up

The new and classy Hero Passion Pro comes in two models- Pro and Plus. Both the

variants come in 97.2 cc engine displacement and sports air cooled, single cylinder, 4

stroke, OHC power train. The new Hero Passion Pro Pro generates a top power of 7.8 PS

at 7500 rpm and develops a peak torque value of 8.04 NM at 4,500 rpm. The other

variant Hero Passion Pro Plus produces a maximum power of 7.5 PS at 8000 rpm and a

max torque of 7.95 Nm at 5000 rpm. Both the variants with this amazing power and

torque offer zipper acceleration and pick up.

Colors of Hero Passion Pro

The new and elegant Hero Passion Pro is available in many exciting colors. The colors

available in Hero Passion Pro Plus are Black & Sport Red, Vibrant Blue, Force Silver,

Sports Red, Black & Frost Blue and Palace Maroon. The colors available in Hero Passion

Pro are Vibrant Blue, Black with sports Red, Leaf Green Metallic, Black with Heavy Grey,

Black with Frost Blue and Force Silver. Body Color of the Hero Passion Pro attracts

everybody and seems like mixture of two colors.

The body color of the bike is painted at front mud-guard, hood's side panels, fuel tank

and its shrouds, side panels and rear side panels

Hero CBZ X treme:-

CBZ X treme is a 150 cc motorcycle from Hero Motors which is the successor of

the Hero CBZ. The bike was introduced in the year 2008. Except for a mild

resemblance to the older CBZ's headlamp, the new model has little else in

common.

Hero Moto corp single largest selling motorcycle manufacture in India -Hero

Honda flagged off improved version, tough bike-live of the edge_ CBZ Xtreme,

four stroke bike ,5 speed Gear Box with revolutionary technology, it uses to mix

air and petrol in combustion chamber in whirling motion to enhance more mileage

and fuel efficiency. It is eco friendly generate less pollution. It has anti Drag,

large fuel tank to embark for long journey. Simple appearance with tough

muscles, the CBZ X treme available in six color shades i.e. Sports Red, Digital

silver, Max Brown Metallic, flaming Orange, Panther Black Metallic.

It has good ground clearance 145mm, and Halogen bulb Trapeze, 5 spoke cast

Rim wheel, The Rectangular swing arm with 5 step adjustable gas reservoir

suspension in the rear and Telescopic hydraulic type in the front makes you

comfortable ride on the Indian roads without any hitch. X treme body comes with

secured key shutter for safe ignition. Eye-catching Diamond luster Headlamp and

prism shed tail lamp gives stunning new look.

Hero CBZ-X treme Features:

1.    New digital – Analog combo meter console

2.    All secure ignition switch with key shutter

3.    Diamond lustre headlight

4.    Anti drag fuel tank

5.    5 spoke wheels & front and rear disc brakes.

6.     Prism shell LED tail lamp

Hero Hunk:-

Hero Hunk is a 150 cc motorcycle launched by Hero Honda Motors India Ltd in

October 2007. It is offered in two variants, kick-start and self- start. The new

2011 model is offered with either rear disc brake, or rear drum brake.

Comfort and handling

The Hunk has a stepped seat and rear-set foot pegs that give the rider a sporty stance

without sacrificing rider comfort. The vibrations are well controlled. The bike also

features gas-charged adjustable rear shock absorbers and rear tire with a tuff-up tube.

Awards

The Hunk has won the NDTV Profit Car India & Bike India Awards Viewers’ Choice Award

in the bike category.

Hero Maestro:-

The Maestro is an automatic scooter unveiled by Hero MotoCorp at the 2012

Delhi Auto Expo. The Maestro is powered by a 4-stroke engine which produces

8.2bhp at 7500rpm. The Maestro will be sold from January 2012 onwards. The

Maestro will be sold along the Hero Pleasure.

Hero Pleasure:-

This is the first time I am doing a review and road test of a Scooter, and I hope to

do more soon. Hero Pleasure is the first scooter launched by Hero in competition

to the Scooty Pep and Honda Activa. The price of this two wheeler is around

Rs.36.5k (ex-showroom) in Delhi. The high pricing is because of the 100cc

engine and the bike positions itself in the premium scooter segment.

Hero Honda Pleasure Specifications:

Engine: 102cc, 4 Stroke, Air Cooled OHC

Maximum Power: 7.10ps@7000rpm

Maximum Torque: 7.85nm@5000rpm

Weight: 104.00 kg

Ground Clearance: 125.00 mm

Fuel Tank: 10.00 liters

Wheelbase: 1240.00 mm

Brakes: 130mm Drum brakes for both

Hero Impulse:-

Impulse

Publisher DC Comics

First

appearance

Legion of

Super-Heroes

vol. 4 #12

(October 1990)

Characters

Kent

Shakespeare

Bart Allen

Iris West

See alsoFlash

Kid Flash

Impulse

Series publication information

Schedule Monthly

Format Ongoing series

Genre Superhero

Publication

date

April 1995 –

October 2002

Number of

issues90, 2 annual

Main

character(s)Bart Allen

Hero Glamour:-

Hero Honda Glamour Review

Hero Honda Glamour is a perfect blend between the higher end so called sporty bikes

and lower end 100cc bikes. Now Hero Honda has come up with new variants of Glamour

& Glamour Fi with some cosmetic changes and technical changes. Now the 125cc engine

comes with ASFS (advanced swirl flow induction system) to deliver increased mileage

and performance. ASFS system creates swirl inside the combustion mixture for better

burning of fuel.

VEHICLE SUMMARY

Name: Glamour

Type: Commuter

Top Speed: 94kph

Fuel

Consumption:

City

62.00

Fuel

Consumption:

Highway

80.00

ENGINE SPECIFICATIONS

Displacement: 124.7cc

Engine: 124.7cc, OHC

Maximum

Power:

9 Bhp @ 7000

rpm

Maximum

Torque:

10.35 Nm @

4000 rpm

Gears: 4 Speed

Clutch: Multi Plate Wet

Bore: 52.4

Stroke: 57.8

Cylinder

Configuration:NA

Engine Block

Material:NA

Chassis Type:Tubular Double

Cradle Type

Cooling Type: Air Cooling

Carburetor: NA

ENGINE SPECIFICATIONS

Displacement: 124.7cc

Engine: 124.7cc, OHC

Maximum

Power:9 Bhp @ 7000 rpm

Maximum

Torque:10.35 Nm @ 4000 rpm

Gears: 4 Speed

Clutch: Multi Plate Wet

Bore: 52.4

Stroke: 57.8

Cylinder

Configuration:NA

Engine Block

Material:NA

Chassis Type: Tubular Double Cradle Type

Cooling Type: Air Cooling

Carburetor: NA

ANALYSIS & FINDINGS

Analysis:-

1. No. of people using two wheelers?

Yes : 70

No : 30

Column1

YesNo

Interpretation

After survey student found most of customers having bikes.

2. Percentage of people using different brand?

Hero Moto - 45%

TVS - 5%

Honda - 20%

Bajaj - 20%

Other - 10%

Column1

Hero motoTVSHondaBajajOther

Interpretation

After survey student found that most of the customers having Hero bikes.

3. Does your purchasing decision affected by the brand name of the bike?

Yes 80

No 20

YesNo

Interpretation

Most educated customers say yes.

4. What is the opinion about the price policy of Hero products?

Expensive 40

Cheap 60

ExpensiveCheap

Interpretation

Most of the young riders say, it is quite cheap.

5. For what purpose you buy Hero bike?

Official 25

Household 55

Business 10

Any other 10

Official Hosehold Business Any other0

10

20

30

40

50

60

Interpretation

Customers mostly preferred to use Hero bikes for their family itself.

6. Have you faced any problem regarding power driving of the vehicle?

Yes 06

No 94

YesNo

Interpretation

Customers were satisfied with engine performance.

7. How does Hero have customer relations?

Satisfactory 88

Unsatisfactory 12

Satisfactory Unsatisfactory0

102030405060708090

100

Interpretation

Customers are satisfied with Hero’s customer relations.

8. Are you satisfied with Hero bikes?

Yes 80

No 20

YesNo

Interpretation

Customers are satisfied with Hero bikes.

9. How did you come to know about this model?

TV : 30

Internet : 10

Newspaper : 12

Banners & Hoardings : 10

Friends/Relatives : 15

Road show : 8

Magazine : 5

Dealer : 10

TVInternetNewspaperBanner&HoardingsFriends/RelativesRoadshowMagazine

FINDINGS, CONCLUSSION & SUGGESTIONS

Findings

1. After survey student found the satisfaction level of the Hero bike riders.

2. Most of the customers go for Hero because of its safe engine.

3. Youth feel very comfortable with it.

4. Hero technology is very innovative

5. High segment goes for name and goodwill.

Suggestions

1. The company should increase their service stations.

2. More financing options should be available.

3. The company should provide more consumer value.

4. Follow-ups should be increased.

5. Efforts should be increased for Customer Relationship MANAGEMENT.

6. Special offer should be there for govt. employee.

Conclusion

This survey was done to identify various problems and level of satisfaction of

consumers, advertising and sales promotion of Hero, so that efforts might done to

satisfy them which would result in building long-term relationships between

customer and company. Due to delivery in customer needs and expectations, it

becomes a difficult task to satisfy every customer, therefore to satisfy each and

every customer the important of building relationship with them existed, for this

purpose a number of questions were asked to find out behavior of the customers.

This research is also done to know the views of the customer towards the services

and quality and supply chain management of Hero Bikes.

ANNEXURE

ANNEXURE

Questionnaire

Name: ……………….. Mobile: ……………….

Address: ………………

Occupation: - Student -Govt. Employees -Own Business

1. Teacher - Shop Owner -Other

1. Do you have vehicle?

Yes No

2. Which bike you have own?

Hero TVS Honda Bajaj Other

3. Does your purchasing decision affected by the brand name of the bike?

Yes No

4. What is the opinion about the price policy of Hero products?

Expensive Cheap

5. For what purpose you buy Hero bike?

Official Household Business Any other

6. Have you faced any problem regarding power driving of the vehicle?

Yes No

7. How does Hero have customer relations?

Satisfactory Unsatisfactory

8. Are you satisfied with Hero bikes?

Yes No

9. How did you come to know about this model?

Internet Newspaper Banners & Hoardings Road show

Friends/Relatives Magazine TV

BIBLOGRAPHY

BIBLOGRAPHY

BOOK REFERENCE

Referred Books:-   Principles of Marketing- Philips Kotler 

Marketing Research-G.C Beri 

WEBSITES:-

WWW. Heromotorcorp.com

WWW.Timesdrive.com

Various magazines such as

Overdrive

Wheelocity

Autobhan