Sailesh Savani - EMF2015-SaileshSavanimedia.withtank.com/...and_mobile_by_sailesh_savani.pdf · Kenya Mobile & Digital Transformation ... Mobility Case Studies : East Africa Field

Enterprise Mobility East Africa Story

Sailesh Savani

Founder & CEO

Kenya Demographics

0-14 yrs

42%

15-24 yrs

18%

25-54 yrs

33%

55-64 yrs

4%

65 yrs +

3%

• Median Age : 19.1 years

• Gender : 50-50

• Urbanization : 27%

Kenya Mobile & Digital Transformation

Kenya Mobile & Digital Transformation

Source: Kenya Digital Enterprise Report by GSMA

Kenya Mobile & Digital Transformation

Source: Kenya Digital Enterprise Report by GSMA

Mobility Case Studies : East Africa

Field & Sales Force

Mobility

Mobile POS

Retail Store

Operations

Retail Consumer

Mobile APP

Retail Bank Customer Acquisition

• Acquire Rural

customers

Quickly but

Securely

Problem

• Biometric

enabled Tab

Application for

Customer

Enrolment

Solution

• Increased

Market

Penetration &

Customer

Acquisition

Result

• Long Customer Queues during peak hours / high season

Problem

• Mobile POS for busting Customer Queues

Solution

• Increased Customer Satisfaction, engagement

Result

Quick Customer Checkout

• Inefficient

Inventory

Management &

Visibility at Stores

Problem

• Mobile Stock

Receiving & Cyclic

Count System

Solution

• Quicker & efficient

Goods Receiving

• Quicker and more

accurate stock

counting

Result

Retail Store Operations

• Expensive back office

operations for handling

mundane customer

queries

• Inefficient and expensive

paper vouchers & Credit

Notes

Problem

• Mobile Consumer APP

that enables customer

self service

Solution

• Increased customer

satisfaction

• Reduced costs

• Increased revenues

Result

Retail Consumer Mobile APP

Questions ?

[email protected]

+254-733-614538