Saga of Unsung Heroes (A tribute to all testers in this world)

8/9/2019 Saga of Unsung Heroes (A tribute to all testers in this world)

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Saga of Unsung Heroes

[email protected]

[email protected]://www.geektester.blogspot.com


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Im Raj.


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Im Nakul.

[email protected]

http://www.stickyminds.com/s.asp?F=S15975_ART_2


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We test software at BIEngineering, MSIT.


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Before starting we want toshow you some pictures


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This presentations is for theTester, by the Testers.


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Testers,who save millions of dollars


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by finding bugs


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still stay unheard


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still stay unsung


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Our job is to find faults in

the software


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If we say the software is fine

and it isnt, it looks likewedidnt do our jobs


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If we say the software isnt

fine and it is, it looks likewedont know what were

talking about


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If we say the software isnt

fine andwere correct, wevedone our jobs right,but now

other people have to do more

work to fix it.


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If we say the software IS fine

andwere correct, thenchampagne and pats on the

back of all the Developers


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How often does that happen?


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Scary Story #1Can we sign off?


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First lets hear this out..


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Developers & PMs havespent countless nights

developing the software


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They are proud parent;Its

their baby


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Nobodywants totell

someonethat they have anugly baby


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Nobody wants to tell

someone that they have anugly baby, unfortunately, its

our job.


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It is called Ugly BabySyndrome


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Here comes the questionagain


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Can we sign off ?


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TheInevitable & RecurringGhost


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All eyes on test; spotlights on


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Expectation from Test?


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Say YES to Go-Live


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Despite of the fact


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Despite of the factproduct crashes sometime


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Despite of the factfew scenarios are not working


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Despite of the factperformance doesnt always

meet the SLA.


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BecauseSaying NO is seldom an option


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BecauseTesters can sign off based on

their confidence & gut feel


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BecauseAfter all Quality istester baby


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But can we proposea formula for test sign-off


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But can we propose80/20 Sign-Off Formula


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80/20 Sign-O

ff Formula80 % of the decision to be based

ONLY on test metrics


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80/20 Sign-O

ff Formulaonly 20% decision to be based on

Testers Emotional Quotient


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80/20 Sign-O

ff FormulaSmiley

and Frown to be added to

to the app to take testersfeedback


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80/20 Sign-O

ff FormulaInterpretations can be derived

from data

0

5

10

Frown Smiley

Tester's Feedback - EQ

Feature Count


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Can we also proposea joint sign-off by


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Can we also proposea joint sign-off by

Dev, PM & Test


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After all Quality is everyonesresponsibility


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Sign-off decision will improve

because


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becausedeveloper know the best about

code he has written


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becausePM knows best about the

requirements & scope


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because& Test knows the best about

what's working & what's not


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Sign-off decision will improvebecause

joint sign-off is going to make

everyone equally accountable


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Can we also dare to propose


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Can we also dare to proposestop putting unbearable

pressure on test


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Becauseasking this question everyday

will not really solvethe problem


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Becausethis will make your testers

nervous & sometime even scared


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Becausehumans commit most of the

errorswhen they are nervous &

under pressure


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Becauseto meet the high expectations

they might just break and say

GO


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Because

and its no news that even Indian

cricket team doesnt do so well

in pressure games


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Scary Story #2

Sandwich Problem


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Clock is ticking; Waiting forthetime bombto go off


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Drop doesnt arrive as

scheduled


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Because


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BecauseA new Change Request

creeps in too late in the cycle


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Because

an unexpected

environmental issue appears

in Dev


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Becauseone of the key developer is

on an emergency leave.


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Expectation from Test?


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Test is expected to


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Test is expected toAbsorbthe delay


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Test is expected to

Accommodate unplanned

drops


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Test is expected toto still discover all the bugs

despite of the time crunch.


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Test is expected toCatch up on the lost time.


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Can we propose


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Can we proposeDiversify your test strength!!


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Its all

about different Personas


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Choose a tester for Persona #1

Process, Positive Testing

Logical Text Book approach,

confides on Facts


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Scenario Based, User Based,

Innovative, Optimistic &

Critical approach


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Critical, Judgmental,

Hunch, Intuition &

Negative Tests approach


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Can we also propose


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Can we also proposeDuet Integration Testing!!


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Test participate in Dev Unit &Integration Testing


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Can we also proposeInternal Dog Fooding.


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Provide a test env toEx-Team member, community

users, Technology enthusiast


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In House UAT / Frequent BugBash


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Scary Story #3

Dont shoot the messenger


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Software Testers don't

break software; it'sbroken

when we get it.


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Testers are often perceived

as


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as

show spoilers


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as

pessimist


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as

obstacles


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as

bearer of bad news


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Test teams start feeling

de-motivated & loses that fireto breakthe application


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People often tend to forget

that testers job is to


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that testers job is toexpect the failure


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that testers job is tomake it fail


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that testers job is tonot to expect that it works


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that testers job is tonot to make false promises

by saying

All is Well


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Can we propose


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Can we proposeCelebrate the bugs


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If want to make better software


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If want to make better softwarestart celebrating every bug

which is discovered


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We are NOT suggesting

that bugs should not be

prevented from occurring


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But when they occur

one shouldnt panic & make

testers feel guilty for

committing a sin


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Can we also propose

Dont punish the Testers


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Dont punish the Testers for

finding bugs late


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Because


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Finding bugs late is better than

not finding them at all


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Finding bugs late is better than

the embarrassment caused

when customer finds them


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We are NOT suggesting

finding bugs late should be the

expectations


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But better late than nevershould be the key message


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Post-mortem analysis

is the right forum & time to

take preventive actions


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Can we also propose


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Can we also propose

Dont abuse the metrics


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Bug free code

should be a goal


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Bug free code

not a commitment


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Such commitments make devs

more defensive


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Such commitments make devs

more defensive

about accepting bugs


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As they feel

test is provingthat they didnt

do a good job


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As they feel

itwill make their metrics look

ugly


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As they feel it

will go against them in annual

review


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With this we wish to wind

up the conversation today


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It was a small tribute to all

the testers in the world


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the testers in the worlddoing a thankless job


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the testers in the worldwho have spent long hours &

many years


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the testers in the worldwho sincerely believe that

every bug they find makes

the product better


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We hope this talk will

reinstate the same belief innew generation of testers


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We hope this talk will

help the experienced testersto deal with the known

challenges.


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Thank You

Saga of Unsung Heroes (A tribute to all testers in this world)

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