Safety, Security and Emergency Preparedness Programs and Templates Rick Nelson, MPA, CHPA-L, CPP Board Certified in Security Management Safety and Security.

Safety, Security and Emergency Preparedness Programs and Templates

Rick Nelson, MPA, CHPA-L, CPPBoard Certified in Security Management

Safety and Security Manager

SHARING LESSONS LEARNED

Presented on: Friday January 30, 2015

Fire and Emergency Prep…Drills

• Step 1 – Create Pre-Drill Plan and Distribute• Step 2 – Conduct Drill• Step 3 – Conduct Post-Drill Critique• Step 4 – Score Drill• Step 5 – Follow-up on any corrective actions

(deficiency notices)• Step 6 – Recordkeeping Documentation

Step 1: Initial Drill Plan Template – Temp 1

Step 2 – Conduct Drill – Temp 2

Step 4 – Score Drill – Temp 3

Step 5 – Corrective Actions (as needed)

• Deficiency Notice– Issued upon discovery– 30 day return notice from time

issued.• Training Opportunities

– Emergency Warden Training– Staff Meetings– Staff Newsletter Articles

• Building/Engineering Projects– Signage– Office Configuration– System Configuration and

Testing (i.e. Fire System Panel)

Deficiency Notices – Temp 4

Add Picture Where Applicable

Step 6 – Scheduling and Scoring Records Template

– Temp 5

Recordkeeping

Emergency Preparedness Drills – Temp 6

2014 – The Great Washington Shake Out Drill Plan

Emergency Preparedness – Temp 7

The Great WA Shake Out - Email Alerts

Emergency Preparedness – Temp 8

Alternative Score Sheet

Actual Event (Fire, Disaster)

• Step 1 – Recover from Event

• Step 2 – Gather Findings• Step 3 – Debrief Seven

(7) Days Following Event• Step 4 – Collect

Feedback and Additional Information

• Step 5 – Present Final Report within 30 Days of the Event

Actual Event – After Action Report – Temp 9

Hazard Vulnerability Analysis (HVA) – Temp 10

Process Improvement - Temp 11

Reducing Misdialed 911 Calls

Process Improvement 911 Misdials 2011-2013 Avg. Misdialed 911 calls

2,259 (759 annually)

94% of all 911 calls from SCCA are false alarms

376.5 hours responding annually. Placing a verification callback to the origin of the

call Immediately dispatching security patrol to the

location Processing an Incident Report.  

Imagine the impact city-wide due to response by SPD and SFD.

Goals and Results

2011 2012 2013 20140

200

400

600

800

1000

1200

59 65134 121

1041

856

120

27

911 Calls

Actual 911 Calls Misdialed 911 Calls

Goals:• Reduce number of misdialed

911 Calls• Work with IT department and

other departments to determine causes, educate staff to issue, propose solutions, implement changes

Results achieved:• A decrease of 17.7% of

misdialed 911 Calls occurred between 2011 and 2012

• 9 as the number dialed to achieve outside line was the root cause.

• The impact of misdialed 911 calls for 2013 would be substantial.

Instantly send urgent messages to all staff everywhereMethods • Automatic enrolment of all company email addresses• “Opt-in” choices for automated landline/cell phone calls,

text messages, pagers and additional email addresses

Additional System Functions• Social Media• Screen Savers• Public Address Paging

Mass Notification System – Temp 12

Mass Notification System – Temp 12

Tested during Code Yellow Drills

Mass Notification System – Temp 13

Email Alert

Mass Notification System – Temp 14

Survey Monkey Results

Thank You

Questions? Comments?

For requesting templates, please email [email protected] or [email protected]